ProProfs Blog

JUNE 26, 2019

To make your survey design process easier, we have compiled a comprehensive survey question bank that covers the most basic questions to the most detailed ones across industries. Customer Survey Questions. Human Resource Survey Questions. Market Research Survey Questions. Education Survey Questions.

Surveys 112

Surveys Feedback Education Employee engagement 112

Arbeit

AUGUST 24, 2022

In this episode of Debt Collection 101, we sat down with Caleb Odom, the VP of Sales at Williams Rush & Associates. With a background deeply rooted in sales, Caleb has a sharp understanding of how traditional sales techniques can improve: The way agencies find and secure new debt, and How agents work with consumers to collect that debt.

Sales 52

Sales Personalization Surveys Accountability 52

ProProfs Blog

SEPTEMBER 17, 2021

The answer is simple: Ask them for feedback via website surveys. . Dive into this blog to explore 35 website survey questions along with their examples and tips and learn everything you should know about these surveys. . What are Website Surveys ? Benefits of Website Surveys. Let’s begin!

Surveys 78

Surveys Feedback Construction Marketing 78

Beyond Philosophy

MAY 7, 2022

Often, organizations use what is easiest to use, e.g., sales numbers, geo locations, delivery records, rather than all that is available. Click here to register for Verint’s annual engagement conference in Orlando from June 13 to June 16. Complete this short survey. Verint sponsors this episode.

Consulting 195

Consulting Consulting Enterprise Analytics 195

Beyond Philosophy

MAY 8, 2021

Colin explains that most people lie in Customer Experiences to get the sale or to avoid upsetting the customer. Complete this short survey. Join this three-day, virtual conference to discover tools and techniques that can help you build enduring customer relationships. Please tell us how we are doing!

Customer Experience 259

Customer Experience Consulting Consulting Enterprise 259

JivoChat

APRIL 8, 2021

There are many benefits of customer engagement tools, as they can help your company do the following: Boost Sales and Revenue. So, striving to deliver excellent customer service is a surefire way to increase your sales. Shorter Sales Cycles. With a more informed sales process, you can reduce sales cycles to close leads quickly.

Sales 52

Sales Chatbots Brand ambassadors Surveys 52

Nicereply

MAY 14, 2019

Let’s contrast a community strategy against traditional sales tactics. Sales are vitally necessary for your business, but unfortunately not always enthusiastically welcomed by your potential customers. A big reason why customers can feel hostile to sales tactics is because they don’t think they are getting enough in return.

Sales 76

Sales B2C B2B Customer retention 76

TeamSupport

MAY 19, 2021

This follow-up email can be formatted as any of the following: A short survey with multiple-choice questions. Offer a free registration to an upcoming industry conference you are sponsoring or speaking at. So, in a follow-up email, invite recipients to offer feedback on the following: What they like about a product or service, AND.

Sales 59

Sales B2B B2C Feedback 59

JustCall

MAY 2, 2021

Host Conference Calls from JustCall. It takes less than 30 seconds to setup a conference room & host a conference call to allow upto 50 participants to join a conference call. JustCall has sales dialers for businesses that are inclined to grow fast. Post-Call Survey to Level-up Customer Experience.

call center software 97

call center software Call Center Analytics CRM 97

GetFeedback

DECEMBER 26, 2018

The most common way is by sending customer satisfaction (CSAT) surveys, which ask customers to rate their experiences and share open-ended feedback. A CSAT survey gives unhappy customers a convenient channel to voice their issues, and it gives the company an opportunity to regain that customer’s trust before it’s too late.

Surveys 114

Surveys Feedback Metrics Sales 114

CX Global Media

JULY 12, 2019

Beyond a Conference to On-demand Learning. The Contact Center Virtual Summit has the benefits of a conference, integrated into your day because it converts from conference into an on-demand learning portal. The CCVS Playbook and Planner helps you get the most out of this modern contact center conference.

Contact Center 120

Contact Center Coaching Employee engagement Call Center 120

Totango

JUNE 21, 2023

The cross-functional nature of customer success As we continue to redefine the landscape of customer success (CS), one thing is clear: the customer journey is a collaborative endeavor that involves marketing, sales, customer success, and product teams. This enhances your user engagement and ensures your customers are always informed.

Enterprise 84

Enterprise Feedback Surveys Marketing 84

Beyond Philosophy

MAY 12, 2022

For example, companies tend to view customers in their profile data, meaning their transactions and interactions with different departments like sales and service. . She considers all of these improvements over waiting for survey or feedback results. However, data requires layering from various sources. So, what’s the takeaway?

Contact Center 195

Contact Center Analytics First call resolution Consulting 195

Hodusoft

OCTOBER 26, 2021

Any customer service leader will tell you that customer experience has always been a second fiddle— the lowest rung in the rank of elites among sales, marketing, and finance. In a survey, Gartner found that customer service and support leaders still cling to misconceptions about what customers want and how they behave. Functions (ii).

Contact center software 98

Contact center software Contact Center call center software Enterprise 98

ChurnZero

MARCH 28, 2023

When you have only a handful of customers, your sales team, product team, customer support team—and even executives—can join forces to keep them happy. A few examples include when a customer: Attends a webinar; Uses a product; Calls support; Travels to a user conference; Experiments with a new feature; and Pays an invoice.

SaaS 52

SaaS Chief Customer Officer Surveys Feedback 52

ShepHyken

JUNE 25, 2018

(Forbes) According to the Center for Retail Management at Northwestern University, up to 15% of a business’s most loyal customers account for 55% to 70% of a company’s total sales. My Comment: Here is a great recap of some of the pertinent facts and stats from Medallia’s “Customer Experience Tipping Point” survey.

Customer Service 214

Customer Service B2B Personalization Enterprise 214

Verint

SEPTEMBER 7, 2017

Mini-journey mapping and other employee/customer engagement strategies can help make your next conference the best one yet. From registration to closing, every interaction—even the micro ones—between your customers and your employees can make the difference between an amazing or so-so experience for conference attendees.

Journey mapping 25

Journey mapping Employee engagement Feedback Surveys 25

ShepHyken

APRIL 20, 2018

You may already have customer service staff in your organization, reacting and responding to customers at certain points of contact (hotel check-in, restaurant visit, after-sales phone call, responding to online reviews ). According to the 2018 ReviewTrackers Online Reviews Survey , 63.6 This is likely to happen online.

Customer Experience 204

Customer Experience Benchmark Education Surveys 204

ClientSuccess

NOVEMBER 22, 2022

You might consider combining your marketing, sales, and customer success teams into a single “Revenue Team” This approach may increase sales significantly and involve more customers in your marketing initiatives. This includes surveys, focus groups, social media monitoring, and more.

Marketing 69

Marketing Education Feedback Surveys 69

ChurnZero

DECEMBER 29, 2020

Today, you’d be hard-pressed to find a high-velocity sales, marketing, or product team without a designated operations function. Customer Success vs. Sales. Whether Customer Success or sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere. To find out who wins, check out the recap.

SaaS 98

SaaS Chief Customer Officer Upselling Metrics 98

ProProfs Blog

MAY 29, 2020

Create customer feedback surveys and send them out to your customers. Create these surveys, not to get answers on whether they like your product; you have NPS surveys for that. Create these feedback surveys to understand the nature of your customer’s journeys and how they navigate across various touchpoints.

Advertising 109

Advertising Surveys Journey mapping Feedback 109

ClientSuccess

JULY 6, 2022

It combines customer success, marketing, and sales and definitively thanks your customers while giving them new reasons to connect with your team. Complimentary conference admission. Instead of getting a free sandwich after ten purchases, however, a SaaS organization’s customer loyalty program goes above and beyond a simple gift.

SaaS 79

SaaS Surveys Feedback Marketing 79

ShepHyken

MAY 8, 2017

CIO) From the recent Adobe digital marketing conference, here are 10 examples of brands (and in one case, an Australian entrepreneur) that are killing it with their content marketing and/or customer experiences. I have added my comment about each article and would like to hear what you think too.

Customer Service 204

Customer Service Airlines B2B Marketing 204

Beyond Philosophy

JANUARY 12, 2022

The late Steve Jobs said at a 1997 Apple World Worldwide Developers Conference, “You’ve got to start with the Customer Experience first and work backward towards the technology.” Many retailers provide a fragmented experience that can leave the customer frustrated so they never complete that sale.

CRM 348

CRM Technology Personalization Contact Center 348

delighted

OCTOBER 21, 2021

Attending or speaking at an event or conference on behalf of the organization Being a guest on a podcast or webinar to talk about your company Talking to family and friends about the benefits of working at your company Wearing company-branded gear or utilizing swag (e.g., Use surveys to ask for employee feedback. in public .

Surveys 88

Surveys Employee engagement Feedback Personalization 88

TechSee

MARCH 10, 2021

Zoom classrooms, livestream weddings, and GoToMeeting staff conferences have become part and parcel of our everyday lives. According to a recent TechSee survey , 42% of consumers indicated that — even after the pandemic — they would prefer to get remote support and avoid technician visits altogether.

Customer Service 109

Customer Service Self service Surveys Chatbots 109

Natalie Petouhof

DECEMBER 1, 2015

Their focus has been on transforming their CRM offerings to leverage the full power of Microsoft – harnessing the strength of the intelligent cloud to help companies deliver amazing customer experiences across the breadth of sales, service, marketing and social engagements. The future?

CRM 56

CRM Analytics Sales Self service 56

Totango

JULY 6, 2021

Measuring customer loyalty confers a number of advantages: It lets you quantify the success of your customer loyalty strategy so that you can objectively evaluate your performance. Referral sales can be tracked if you have a referral program that allows participating brand advocates to share a link with a tracking code in it.

Best practices 111

Best practices Metrics Surveys Customer retention 111

BlueOcean

MARCH 3, 2020

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Customer Service Team of the Year” category at the 14th annual Stevie Awards for Sales & Customer Service. This is Blue Ocean’s third Stevie Award. The company won a Bronze Stevie in 2017 and a Silver Stevie in 2019. About Blue Ocean.

Customer Care 62

Customer Care Education Contact Center Sales 62

Playvox

SEPTEMBER 14, 2022

The rise in conversational commerce — chat interactions on a variety of platforms with customers before, during, and after a sale — is creating even more data to analyze and track. times more likely to be focused on the customer journey than on the path to purchase, the Gartner survey revealed. Successful CX programs are 2.3

Feedback 79

Feedback Surveys Contact Center Engineering 79

ProProfs Blog

JANUARY 28, 2021

Include Testimonial Questions in Surveys. Where to Feature Customer Testimonials to Get More Sales. To get honest feedback , you can conduct user interviews, surveys, usability tests, add feedback forms, track on-site activity, etc. Include Testimonial Questions in Surveys. Motivate Customers Through Contests.

Feedback 148

Feedback Surveys Customer Support Sales 148

ClearAction

OCTOBER 12, 2022

Sales Velocity is another key to LTV. Sales Velocity is influenced in this order, from bottom to top of this list: MRR (monthly recurring revenue; a customer’s repeat purchases). This data can be collected via surveys or text/voice mining or operational data. Do this instead of rewarding index progress (survey scores).

Metrics 62

Metrics Management Sales Surveys 62

BlueOcean

JANUARY 21, 2020

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Customer Service Success – Technology Industries” category in the 14 th annual Stevie® Awards for Sales & Customer Service. About Blue Ocean. Blue Ocean is an award-winning provider of innovative customer care solutions. About The Stevie Awards.

Customer Service 62

Customer Service Technical Support Customer Care Education 62

Integrity Solutions

JULY 25, 2023

A 2020 Accenture study found that fewer than 30% of people surveyed said they trusted banks “a lot” to look after their financial well-being, down from 43% just two years prior. Beware that pushy sales models and customer service scripts aren’t going to cut it.

Banking 72

Banking Coaching Sales Employee engagement 72

ChurnZero

MARCH 24, 2023

Using only NPS to measure a CS team is far too narrow, it’s easy to game (depending on who you survey and how you cut the data), and it lacks context. So many CEOs and CROs are searching for a singular metric to measure performance because they’re used to managing sales teams. What’s your sales motion?

Upselling 98

Upselling Metrics SaaS Sales 98

ChurnZero

MARCH 24, 2023

Using only NPS to measure a CS team is far too narrow, it’s easy to game (depending on who you survey and how you cut the data), and it lacks context. So many CEOs and CROs are searching for a singular metric to measure performance because they’re used to managing sales teams. What’s your sales motion?

Upselling 97

Upselling Metrics SaaS Sales 97

ProProfs Blog

JUNE 21, 2019

eMarketer states In a November 2018 – Retail TouchPoints survey, retailers’ spending on acquisition and retention weren’t radically different on the surface. According to the Growth Marketing Conference, customer retention “[…] refers to efforts by a business to keep customers from defecting.”

Customer retention 95

Customer retention Sales Marketing Scripts 95