ProProfs Blog

APRIL 17, 2020

The answer to these questions is – Asking Event Survey Questions! You can use the power of event surveys to know about attendees’ interests and expectations before the event and measure its success to know how much you were able to understand their expectations. Post Event Survey Questions. Mid Event Questions.

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Surveys SaaS Feedback Advertising 125

ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. That’s either for support or brand research. […] 88% of people we surveyed felt better about brands that offer a shared space for customers to connect.

Customer advocacy 98

Customer advocacy SaaS Chief Customer Officer Sales 98

GetFeedback

APRIL 15, 2019

There’s a lot that goes into planning an event, and I’m pretty sure that event survey questions are not at the top of your list. Good event marketing is about more than simply hosting a conference or fundraiser. You can do this by presenting your event survey questions in three stages : Before the event (Pre-event surveys).

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Surveys Transportation Feedback Marketing 83

Interaction Metrics

AUGUST 18, 2023

It includes associates answering customers’ questions, staff engaging with prospects at the conference booth, and onboarding new customers. And it includes a company’s surveys! A survey asks about a customer’s interactions, but it is also in itself an interaction. It’s worth expanding on this point.

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Surveys Feedback Metrics B2B 62

CCNG

MAY 10, 2023

In the latest “National Customer Rage Survey” conducted by the Customer Care Measurement and Consulting organization, a whopping 74% of consumers said they had experienced a product or service problem in the past year, up from 66% in 2020. No conferences. ENGAGE YOUR CUSTOMERS BY TALKING WITH THEM, NOT SURVEYING THEM.

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Customer Service CCNG Journey mapping Consulting 195

ShepHyken

APRIL 1, 2022

This week, we feature an article by Arvind Kumar, head of product marketing at Zonka Feedback , an all-in-one customer feedback and survey management software. Now, businesses will look for quick and simple ways like Email Signature Surveys and Popup Surveys to collect feedback with every interaction or event. .

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Feedback Entertainment Surveys Banking 196

CSM Practice

MAY 13, 2020

CSM Practice conducted a weekly survey to observe potential improvements with how the crisis impacted SaaS companies and customer success management teams. We have compiled the results of our 4-week survey. Our COVID-19 survey also focused on uncovering SaaS companies’ plans for returning to working in the office.

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SaaS Surveys Upselling Customer retention 83

Certified Languages International

JULY 7, 2021

Similarly, interpreters often refer to themselves as “just an interpreter,” as Katherine Allen candidly pointed out during a recent conference presented by Linguist Education Online. (I Below, I’ve summarized a few sessions and themes from the conference that stuck with me. I have done this myself several times throughout my career.).

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Education Healthcare Surveys Management 52

Interaction Metrics

APRIL 4, 2019

April 2019: Catch customer experience speaker, Martha Brooke at 2 national conferences: Operations Summit in Columbus, OH and the Smart Customer Service track of CRM Evolution in Washington, DC. The post Customer Experience Speaker, Martha Brooke Presents at 2 Conferences this Month appeared first on Interaction Metrics.

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Customer Experience CRM Metrics Surveys 48

ShepHyken

APRIL 8, 2020

You can survey customers over the phone, via email, in focus groups and more. A few years ago, Patricia was delivering a keynote speech at a conference held at a luxury resort in Hawaii. After the conference, she was headed back to the airport in a private car and started a conversation with her driver. I’ll explain in a moment.

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Coaching Feedback Customer effort Surveys 307

CCNG

OCTOBER 14, 2021

Start with your customers’ voices and the friction points they articulate on calls, surveys, and social media. Contact Center technology conferences -- Your contact center management software firm usually has an annual user conference. If I understand our culture and organization focus, where do I go next?

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Contact Center CCNG Employee engagement Consulting 195

delighted

JUNE 7, 2019

Digital survey distribution methods (think email, SMS text, chat link URL, and web intercept surveys) get great response rates and high-quality feedback for two reasons: they’re user-friendly and timed to catch folks while the experience is still fresh. With QR code surveys, it’s easier than ever to get opinions on the go.

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Feedback Surveys Best practices Marketing 57

Beyond Philosophy

AUGUST 13, 2022

24:26 Colin shares a story about how a leadership conference revealed to him several years ago how his personality traits were interpreted by his team through communication, and how they didn’t necessarily match his self-view. Complete this short survey. Please tell us how we are doing!

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Liveops

FEBRUARY 11, 2018

Thinking of attending a contact center conference in 2018? For instance, CCW’s winter conference in New Orleans last month featured a presentation about customer segmentation and lifetime value measurement. The post Rethinking call centers: Key themes in this year’s conferences appeared first on Liveops, Inc.

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Call Center Journey mapping Contact Center Banking 48

ShepHyken

SEPTEMBER 2, 2019

The #1 Guide To Customer Experience Conferences in 2020 by Krishna Charan. Feshdesk) To help you figure out which events to attend, we have curated a region-wise list of top customer experience conferences around the world. My Comment: Every wonder what customer service and customer experience conferences to attend.

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Customer Service Customer Experience Customer Support Surveys 211

customer sure

NOVEMBER 27, 2023

These awards, part of the ICS Annual Conference , recognise and celebrate the organisations delivering outstanding customer experience, whether it be through people, initiatives or software like ours. Implementation was very straightforward and we found the advice of CustomerSure was key to designing our survey strategy.

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Healthcare Feedback Surveys Marketing 62

Beyond Philosophy

FEBRUARY 20, 2021

We talk to Pine about how the pandemic changed in-person events, trade shows, and conferences for the better and what we can learn from going virtual. Whether it’s a conference or symposium or a sporting event or concert, the hybrid event could be the format’s future. Complete this short survey.

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Consulting Consulting Customer Experience Surveys 195

ClearAction

DECEMBER 30, 2017

Who is the Right Customer: Decisions for Managing Customer Surveys Lynn Hunsaker. Symantec has discovered that each page turn in a survey is a leaky pipe for survey abandonment, so they limit their survey to four pages containing only key drivers of Net Promoter, emphasizing customer-centric questions.

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Surveys Management Customer centricity Feedback 59

Cisco - Contact Center

APRIL 10, 2019

My team and I are excited to be participating at Google’s Cloud Next conference in San Francisco this week where we are announcing enhancements to some of the solutions we are building with Google for our joint customers. How Cisco is using AI to enhance customer experiences.

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Contact Center Enterprise Surveys Customer Experience 40

CX Accelerator

NOVEMBER 26, 2021

The job focused on the doctor experience at these hospitals and I was brought in to address a major pain point that had been revealed in a survey Shane had administered: car parking at 10 hospitals located in 6 different states. Thank you, my love! Andre Grandt. I'm extremely grateful for the CX community at large. Nate Brown.

Healthcare 182

Healthcare Coaching Surveys Marketing 182

CX Accelerator

NOVEMBER 26, 2021

The job focused on the doctor experience at these hospitals and I was brought in to address a major pain point that had been revealed in a survey Shane had administered: car parking at 10 hospitals located in 6 different states. Thank you, my love! Andre Grandt. I'm extremely grateful for the CX community at large. Nate Brown.

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Healthcare Coaching Surveys Marketing 182

Beyond Philosophy

MAY 7, 2022

Click here to register for Verint’s annual engagement conference in Orlando from June 13 to June 16. Complete this short survey. 08:07 We hear about an insurer in Europe who is using Customer Science to improve first all resolution and Customer Experience in the contact center. Verint sponsors this episode.

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Beyond Philosophy

MAY 8, 2021

Complete this short survey. Join this three-day, virtual conference to discover tools and techniques that can help you build enduring customer relationships. Please tell us how we are doing! Customer Experience Information & Resources. Customer engagement is critical to your success.

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GetFeedback

FEBRUARY 6, 2019

Below we’ll share some quick tips on maximizing attendee feedback with event surveys. Whether you’re hosting a conference, a fundraising event, or an annual gala, you care about the impression you leave on your guests. Here are some common survey questions organizers might ask: How was the experience overall?

Feedback 110

Feedback Surveys Benchmark Best practices 110

Beyond Philosophy

APRIL 24, 2021

Complete this short survey. Join this three-day, virtual conference to discover tools and techniques that can help you build enduring customer relationships. Please tell us how we are doing! Customer Experience Information & Resources. Customer engagement is critical to your success.

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Customer Experience Consulting Consulting Enterprise 222

Beyond Philosophy

OCTOBER 23, 2021

Back in 1994, Steve Jobs introduced a concept at an Apple conference: that the design of their products should begin at the desired Customer Experience and work backward from there. Complete this short survey. Pine explains how he thinks experiences can contribute to happiness, and how it isn’t about having more things to buy.

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Customer Experience Consulting Consulting Customer emotions 195

ShepHyken

MARCH 18, 2019

When I speak at conferences in front of an organization’s leadership, I’m almost always asked about how to build the customer-foc used culture. My Comment: If you’ve read my work and these weekly roundups, then you know that I’m a fan of the NPS survey. It’s one thing to implement the survey to get feedback.

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Customer Service Customer centricity Feedback Surveys 216

Beyond Philosophy

JANUARY 19, 2022

In this episode, we invited Dobrian Dobrev ( @DobrianDobrev ), a User Experience Designer and a speaker at UX conferences and author on UX Design and Information Architecture to tell us how the metaverse will change things in brand marketing. Complete this short survey. Please tell us how we are doing!

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Entertainment Consulting Consulting Technology 195

GetFeedback

JANUARY 6, 2020

Event and conference surveys are a great way to capture attendee feedback after the big day is over. Here are 10 quick tips on sending post-event surveys.

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Feedback Surveys 78

ShepHyken

MARCH 25, 2019

Survey: Customer experience trends 2019 by Lynne Capozzi. ClickZ) Per a recent survey, 66% of consumers globally said: “I don’t remember when a brand experience exceeded my expectations.” My Comment: Last week I attended the Oracle ModernCX conference in Las Vegas. (I wrote a book on it!)

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Customer Service Surveys Customer Experience Customer Support 266

Lumoa

JANUARY 2, 2023

Using tNPS to improve your Customer Experience Types of transactional NPS (tNPS) surveys What are some factors that influence transactional NPS (tNPS)? TNPS surveys are usually sent out immediately after a customer makes contact with the business. NPS surveys ask simple questions such as “how likely are you to recommend us to a friend?”

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Surveys Feedback Brand ambassadors Metrics 83

Verint

SEPTEMBER 7, 2017

Mini-journey mapping and other employee/customer engagement strategies can help make your next conference the best one yet. From registration to closing, every interaction—even the micro ones—between your customers and your employees can make the difference between an amazing or so-so experience for conference attendees.

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Journey mapping Employee engagement Feedback Surveys 25

Nicereply

MARCH 23, 2021

Heidi Craun – Founder of Insightful Delight , a boutique customer support consultancy, as well as Intermitten , a unique tech conference centered around creativity, community and diversity. Sarah Hatter – Founder of the Elevate conferences (Support, Women and Leadership themed conferences each year.

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Chief Customer Officer Customer Service Consulting Consulting 141

Toister Performance Solutions

AUGUST 30, 2018

One customer service team leader wanted employees to focus on outstanding customer service, so he set this goal: Customer service representatives who earn a satisfied rating on 95 percent or more of their customer service surveys each month will receive a $100 bonus. The team's leader reviewed survey feedback with her team on a regular basis.

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Customer Service Advertising Technical Support Surveys 144

CX Global Media

JULY 12, 2019

Beyond a Conference to On-demand Learning. The Contact Center Virtual Summit has the benefits of a conference, integrated into your day because it converts from conference into an on-demand learning portal. The CCVS Playbook and Planner helps you get the most out of this modern contact center conference.

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Contact Center Coaching Employee engagement Call Center 120

ChurnZero

MARCH 28, 2023

A few examples include when a customer: Attends a webinar; Uses a product; Calls support; Travels to a user conference; Experiments with a new feature; and Pays an invoice. There are three standardized survey methodologies for this purpose: Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES).

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SaaS Chief Customer Officer Surveys Feedback 52

GetFeedback

JUNE 10, 2019

Even though we know how important understanding your customers’ needs are, we often fail in designing surveys and forms that actually work–forms that are easy for customers to fill in and for your team to process and extract conclusions from. Follow these tips to design feedback surveys that your customers will want to fill in.

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Feedback Surveys Airlines Benchmark 79