Vcaretec

JUNE 6, 2022

It’s that time of year again - time to map out your budget for industry conferences and events. Conferences have huge value for brands looking to learn, network, and even find their next strategic partner. We’ve made it easy for you to check this off your list with our Big List of Customer Care Events and Conferences.

Customer Care 52

Customer Care Wireless Education Contact Center 52

Outsource Consultants

AUGUST 17, 2021

magazine today revealed that Outsource Consultants is No. It’s a remarkable achievement, and another example of the quality of the team we’ve assembled,” says Outsource Consultants President Corey Kotlarz. sklosterbuer@outsource-consultants.com. 5000 Vision Conference, visit [link]. 1538 on its annual Inc. and the Inc.

Consulting 67

Consulting Consulting outsourcing Sales 67

Quality Contact Solutions

DECEMBER 31, 1969

Technology has made it possible for outsourced call centers to leverage a remote workforce both effectively and efficiently outside of traditional offices, which is great! Making the decision to leverage a remote workforce as part of your outsourced call centers strategy isn’t as easy as just “setting up shop”.

outsourcing 56

outsourcing Call Center Sales Telemarketing 56

Taylor Reach Group

JANUARY 5, 2018

Outsourcing your Contact Center can be a scary proposition. Whether you’ve been providing great service in-house or you’re making outsourcing part of your initial business plan, you can’t afford to let service slip. 1) Make the right choice: The first step, choose your new outsourcer carefully. By: Peg Ayers , MBA, CCXP.

outsourcing 70

outsourcing Calibration First call resolution Coaching 70

Sykes

SEPTEMBER 11, 2019

The Global Outsourcing 100 list is considered “the premier benchmark against which all outsourcing service providers are measured.” The Global Outsourcing 100 list is considered “the premier benchmark against which all outsourcing service providers are measured.” The Best of the Global Outsourcing 100 Top CSR: [link].

outsourcing 75

outsourcing Multichannel Enterprise Technical Support 75

BlueOcean

MAY 11, 2020

Situation: You’re tasked with choosing a new outsourced partner for your organization’s customer care program. Does outsourcing still make sense? Did the pandemic expose cracks in your current customer care solution, whether that is in-house or outsourced? It’s late February, 2020. Place: Your office.

outsourcing 62

outsourcing Customer Care Contact Center Engineering 62

Anexa BPO

OCTOBER 1, 2021

These meetings took place in hotels, conferences, restaurants, board rooms – and even on the golf course. This is where accredited BPO / outsourcing companies can support this kind of evolution. The post The Work from Home (WFH) World Is Here to Stay – BPO / Outsourcing Companies Are a Strong Ally first appeared on Anexa BPO.

outsourcing 52

outsourcing Business Process Outsourcing B2B CRM 52

BlueOcean

MARCH 7, 2024

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Contact Center Outsourcing Provider of the Year” category in the 18 th annual Stevie ® Awards for Sales & Customer Service. The company received a Bronze Stevie in 2017, a Silver Stevie in 2019, and another Silver Stevie in 2020.

Sales 71

Sales Customer Service outsourcing Government 71

BlueOcean

MAY 11, 2020

Situation: You’re tasked with choosing a new outsourced partner for your organization’s customer care program. Does outsourcing still make sense? Did the pandemic expose cracks in your current customer care solution, whether that is in-house or outsourced? It’s late February, 2020. Place: Your office.

outsourcing 62

outsourcing Customer Care Contact Center Engineering 62

Anexa BPO

JUNE 2, 2021

The conference room, the workspaces, the coffee room, the community and the networks – those resources no longer come into play to the same degree that they once did. Enter: BPO Outsourcing Companies. And that’s where BPO (outsourcing) companies can become true business partners – not just peripheral business contractors.

outsourcing 40

outsourcing Telemarketing Customer centricity Best practices 40

BlueOcean

MARCH 7, 2024

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Contact Center Outsourcing Provider of the Year” category in the 18 th annual Stevie ® Awards for Sales & Customer Service. The company received a Bronze Stevie in 2017, a Silver Stevie in 2019, and another Silver Stevie in 2020.

Sales 62

Sales Customer Service outsourcing Government 62

Kayako

OCTOBER 29, 2015

It’s taken many different forms from outsourced, to remote work, and now it’s back to the office. We had two main offices before our London team was even born, and we are in no way outsourced (if anything, we’re offshored to Europe!). The birth of mainstream outsourcing: 2000 – 2010.

outsourcing 98

outsourcing Customer Support Feedback Surveys 98

Back Office Centers

NOVEMBER 1, 2023

Typically, outsourcing firms handle this sort of process and assistance. Among your greatest options is to Outsource Order Processing Services. The following are a few advantages of outsourcing order processing: Small mistakes might cost you a customer right in front of you. Higher earnings. High rate of repeat business.

outsourcing 61

outsourcing Sales Management Marketing 61

BlueOcean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. This is Blue Ocean’s fourth Stevie Award.

Contact Center 71

Contact Center Government Customer Care outsourcing 71

Global Response

JULY 23, 2023

How to Fix It: Thankfully, there’s a fairly simple fix to this problem: consider working with onshoring or nearshoring teams rather than outsourcing to distant, offshore teams. How to Fix It: The key to avoiding this problem when outsourcing is to eliminate it from the beginning. That’s what we’re here to explore.

Call Center 62

Call Center outsourcing Bilingual agents Service level 62

BlueOcean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. This is Blue Ocean’s fourth Stevie Award.

Contact Center 62

Contact Center Government Customer Care outsourcing 62

Global Response

MARCH 26, 2024

Deciding to partner with a business processing outsourcing (BPO) vendor is a strategic move for companies of all sizes. While outsourcing BPO services provides a host of benefits, it also comes with the challenges of managing a third-party relationship. Outside of face-to-face meetings, utilize various platforms to communicate easily.

Best practices 62

Best practices Management outsourcing Business Process Outsourcing 62

Contact Center Pipeline

JUNE 2, 2017

I attended the ICMI Conference and Expo in Orlando, Fla., I got to talk about ChatBots and OmniChannel, outsourcing in Granada and customer satisfaction surveys. It was a great event. I had a great demo from Gladly. If you haven’t seen their product, you really need to check it out. It is one […].

Contact Center 100

Contact Center outsourcing Chatbots Surveys 100

JivoChat

APRIL 26, 2023

They are well-versed in various programming languages and software development methodologies, making them an ideal choice for outsourcing software development. These agencies have extensive knowledge of the local talent pool and can assist in identifying suitable candidates for your software development outsource Brazil project.

outsourcing 75

outsourcing Technology Feedback Management 75

Quality Contact Solutions

DECEMBER 10, 2021

In their November 3rd issue, Forbes magazine published a report from The Conference Board, which gave their predictions for? Outsourcing Communication. Many contact centers have evolved into what’s known as Business Process Outsourcing, or? It’s a fact that outsourcing reduces business costs.

Marketing 98

Marketing outsourcing Telemarketing Call Center 98

BlueOcean

NOVEMBER 28, 2022

I got to sit down with Lucas Fuentes, Vice President of Training & Development at ONQ, a global leader in outsourced revenue cycle management. I’m so excited for you to listen to our latest episode of Deep CX: A Blue Ocean Podcast. No wonder they awarded him the title of World’s Best Contact Center Trainer that year.

Healthcare 62

Healthcare Contact Center outsourcing Best practices 62

Merchants

JUNE 14, 2019

This gap between CX goals and results was the topic of Merchants presentation at the CX Africa 360 conference. The post The artificial CX reality gap appeared first on Business Process Outsourcing Services | Merchants. Find out more.

Business Process Outsourcing 75

Business Process Outsourcing outsourcing Customer Experience 75

TeleDirect

JUNE 2, 2021

No matter what type of work schedule you’re looking at, TeleDirect’s business process outsourcing (BPO) platform assists your business or non-profit with everything from inbound & outbound services to lead response management and much more. Make good use of conference rooms. Take your conference rooms, for example.

Business Process Outsourcing 75

Business Process Outsourcing Best practices Call Center outsourcing 75

Global Response

JUNE 10, 2019

Outsourced contact center will be at Exhibit 852 at the conference The Internet Retailer Conference and Exhibition is joining this year with two other trade shows to create IRCE@RetailX at Chicago McCormick more. The post Global Response to exhibit at IRCE@RetailX show appeared first on Global Response.

outsourcing 48

outsourcing Contact Center 48

Taylor Reach Group

APRIL 25, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. ODSC East - Open Data Science Conference – May 1-4, Boston, MA. ODSC East 2018 is one of the largest applied data science conferences in the world.

Contact Center 62

Contact Center Call Center Customer Experience outsourcing 62

Call Experts

NOVEMBER 28, 2018

Many businesses outsource support for these functions to incorporate digitization into their core business processes. Most organizations outsource support to handle AI requirements to encourage a diversified approach. Where do we hire outsourced talented and knowledgeable staff to manage these AI processes? Telephone Etiquette.

outsourcing 58

outsourcing Call Center Answering services Benchmark 58

Call Experts

JANUARY 8, 2020

4 Strategies to Outsource Telephone Triage . Summer Conferences for Medical Professionals and Equipment Providers. Summer HR Conferences. Customer Support and Call Center Conferences 2018. 2018 Conferences for HVAC, Plumbing, and Electrician Specialists. Outsourcing to Call Center Offers Efficiency and Savings.

Journey mapping 78

Journey mapping Contact Center Interactive Voice Response outsourcing 78

Call Experts

FEBRUARY 19, 2020

4 Strategies to Outsource Telephone Triage . Summer Conferences for Medical Professionals and Equipment Providers. Summer HR Conferences. Customer Support and Call Center Conferences 2018. 2018 Conferences for HVAC, Plumbing, and Electrician Specialists. Outsourcing to Call Center Offers Efficiency and Savings.

Customer Experience 80

Customer Experience Journey mapping Self service Interactive Voice Response 80

Call Experts

JANUARY 15, 2020

4 Strategies to Outsource Telephone Triage . Summer Conferences for Medical Professionals and Equipment Providers. Summer HR Conferences. Customer Support and Call Center Conferences 2018. 2018 Conferences for HVAC, Plumbing, and Electrician Specialists. Outsourcing to Call Center Offers Efficiency and Savings.

Chatbots 72

Chatbots Journey mapping Interactive Voice Response outsourcing 72

Call Experts

DECEMBER 18, 2019

4 Strategies to Outsource Telephone Triage . Summer Conferences for Medical Professionals and Equipment Providers. Summer HR Conferences. Customer Support and Call Center Conferences 2018. 2018 Conferences for HVAC, Plumbing, and Electrician Specialists. Outsourcing to Call Center Offers Efficiency and Savings.

Interactive Voice Response 81

Interactive Voice Response Journey mapping Contact Center Call Center 81

CX Global Media

JULY 9, 2019

Conference Coverts to On-demand Learning. The Contact Center Virtual Summit is the only contact center conference that converts into an on-demand learning solution. His service strategies and opinions are published in numerous industry publications, and he is a frequent conference speaker. Please Share. Additional Resources.

Contact Center 120

Contact Center Chief Customer Officer Employee engagement Call Center 120

TeleDirect

DECEMBER 14, 2023

We’ve been doing this for 25 years, starting as an eight-seat answering service and working our way up to a national business process outsourcer and industry-leading call center. They tried outsourcing appointment setting with another company and found they lacked the industry knowledge to provide successful campaigns.

Business Process Outsourcing 62

Business Process Outsourcing outsourcing B2C B2B 62

Call Experts

JANUARY 29, 2020

4 Strategies to Outsource Telephone Triage . Summer Conferences for Medical Professionals and Equipment Providers. Summer HR Conferences. Customer Support and Call Center Conferences 2018. 2018 Conferences for HVAC, Plumbing, and Electrician Specialists. Outsourcing to Call Center Offers Efficiency and Savings.

Customer Experience 78

Customer Experience Journey mapping Contact Center Interactive Voice Response 78

CSM Magazine

SEPTEMBER 27, 2023

With the proper budget, businesses can outsource metaverse development services and start benefiting from it. Cost Savings When you compare holding events and conferences on a metaverse-facilitated network versus hosting them physically in hired facilities, the latter is economical. billion in 2030.

Technology 59

Technology Real estate Entertainment Consulting 59

Anexa BPO

NOVEMBER 6, 2022

A topic that received wide attention at the conference was contact center solutions, along with the automation of tasks and internal processes as they apply to workers and their day-to-day. Here’s where BPO outsourcing companies can become an organization’s strongest ally.

Journey mapping 52

Journey mapping Business Process Outsourcing Entertainment outsourcing 52

Anexa BPO

AUGUST 15, 2023

About Anexa BPO We’re a Mexican company with over 20 years’ experience in offering tailored solutions to a wide variety of companies to accomplish diverse business goals, whether they be centered around customer experience or by acting as a strategic outsourcing partner.

outsourcing 52

outsourcing Sales Customer Service Marketing 52

Call Experts

MARCH 5, 2020

4 Strategies to Outsource Telephone Triage . Summer Conferences for Medical Professionals and Equipment Providers. Summer HR Conferences. Customer Support and Call Center Conferences 2018. 2018 Conferences for HVAC, Plumbing, and Electrician Specialists. Outsourcing to Call Center Offers Efficiency and Savings.

Contact Center 80

Contact Center Journey mapping Interactive Voice Response Answering services 80