ProProfs Blog

FEBRUARY 21, 2020

Every company deploys the best customer support team, but what really matters is how they deal with customer issues. . You, too, must have a hardworking customer support team, isn’t it? Customers’ expectations from companies are on the rise, and one slip down can lead to brand abandonment. .

Customer Support 142

Customer Support Management Marketing 142

TeamSupport

JULY 20, 2023

Efficiently managing customer support workflows is vital for businesses aiming to deliver exceptional customer experiences. However, support teams often encounter difficulties when using Jira, the popular project management and issue tracking tool. Full visibility into issues and tickets is just a few clicks away.

Customer Support 98

Customer Support Engineering Customer Experience Management 98

CSM Magazine

APRIL 17, 2024

Victor Obando, VP of Customer Solutions, ActivTrak Earlier this year the World Bank predicted the global economy would slow for a third straight year in 2024. This requires lower-tier customer service professionals to be enabled and empowered to step up when needed.

Customer Service 59

Customer Service Scripts Banking Analytics 59

AWS Machine Learning

NOVEMBER 22, 2023

For decades, Amazon has pioneered and innovated machine learning (ML), bringing delightful experiences to its customers. To use accelerators, you need a software layer to support them. These embeddings are inputs to a customer-facing tier-1 Amazon service. Goals Delighting our customers is a foremost tenet.

Scripts 95

Scripts Engineering Best practices Construction 95

AWS Machine Learning

MAY 10, 2023

In this post, we focus on how you can take advantage of the AWS Graviton3 -based Amazon Elastic Compute Cloud (EC2) C7g instances to help reduce inference costs by up to 50% relative to comparable EC2 instances for real-time inference on Amazon SageMaker. At the same time, the latency of inference is also reduced. 4xlarge c6g.4xlarge

Benchmark 79

Benchmark Engineering Best practices Scripts 79

Global Response

DECEMBER 21, 2023

Today’s customer expectations are higher than ever, and that’s just as true when it comes to help desk support as general customer service. 2) Determine what support channels you need or want. As a result, more and more companies are turning to outsourcing to manage their help desk service. And doing so is a great idea.

outsourcing 62

outsourcing Technical Support Service level Abandon rate 62

AWS Machine Learning

MARCH 11, 2024

To support small businesses on their brand-building journey, VistaPrint provides customers with personalized product recommendations, both in real time on vistaprint.com and through marketing emails. Generate real-time product recommendations as a customer navigates the ecommerce website.

Personalization 96

Personalization Engineering APIs Advertising 96

NobelBiz

FEBRUARY 27, 2024

When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service. It represents a holistic approach that is aimed at transforming call center functions into a streamlined, customer-focused powerhouse.

Best practices 105

Best practices Call Center Interactive Voice Response First call resolution 105

VirtualPBX

OCTOBER 11, 2023

And this enables great customer service and collaboration among teams. Companies can access all the features they need and add new users without disrupting day-to-day tasks and customer service lines. Calculate the potential revenue gains or customer retention benefits associated with enhanced customer service.

voip 104

voip Accountability Customer retention Technology 104

Fonolo

MAY 30, 2023

Put it another way: if customer interactions are at the heart of a contact center’s success, then effective workforce management is the backbone. It enhances agent productivity, helps you deliver exceptional customer experiences and improves the agent experience , too. Improved customer satisfaction and increased agent productivity.

contact center workforce 106

contact center workforce Best practices Contact Center Management 106

Global Response

JULY 10, 2023

We’ll show you how to decide by walking through: the pros and cons of call centers in the Philippines call center services offered in the Philippines costs compared to other locations steps to setting up a call center in the Philippines and more First, let’s dive into why the Philippines are such a popular call center destination.

Call Center 62

Call Center outsourcing Technical Support Education 62

AWS Machine Learning

NOVEMBER 21, 2023

Delivering a superior customer experience to instantly find the music that users search for requires a platform that is both smart and responsive. Amazon Music partnered with NVIDIA to prioritize the customer search experience and craft a search bar with well-optimized spellcheck and vector search functionalities.

Calibration 84

Calibration Engineering Education Technology 84

JustCall

APRIL 12, 2023

Customer experience is more important than ever before for companies to gain an edge in today’s highly competitive business landscape. User Interface Comparison For starters, let us get a first-hand experience of the user interface of both these software solutions. JustCall vs Aircall Comparison 1.

Real estate 52

Real estate Interactive Voice Response CRM Call Center 52

Fonolo

DECEMBER 15, 2022

It’s up to you to set those standards and provide the right support and motivation for your call center team to achieve them. Improve the Customer Journey. When it comes to customer experience, you first need to understand the customer journey with your call center. Invest in the Right Contact Center Software.

Call Center 138

Call Center Contact center software Abandon rate Self service 138

Lumoa

FEBRUARY 14, 2024

From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy. Reviewing your existing CX strategy is a good place to start.

Customer Experience 83

Customer Experience Chatbots Analytics SaaS 83

aircall

JANUARY 16, 2023

That’s why we’ve made the search a little easier by comparing the benefits and drawbacks of nine Ooma alternatives. In terms of service offerings, Ooma provides standard, run-of-the-mill services and features that allow businesses to stay in contact with their customers like voice and video conferencing and mobile app capabilities. .

voip 62

voip Analytics call center software Technical Support 62

Global Response

NOVEMBER 21, 2023

Today’s companies collect more customer data than ever. Customer analytics allow you to take the customer data you’ve collected and assess , aggregate and analyze it to understand trends, make forecasts and better understand your customers. Unfortunately, many companies still aren’t using it for its full effect.

Analytics 62

Analytics Customer retention outsourcing Sales 62

TeamSupport

DECEMBER 21, 2021

In today’s world, a proactive and communicative customer experience is a necessity. Live chat software connects businesses with their customers, drives revenue and growth, and provides a universally better experience that drives customer satisfaction. Companies can no longer afford to be aloof in the digital space.

B2B 98

B2B Airlines Sales Customer Support 98

NobelBiz

JANUARY 16, 2024

Are you struggling to boost customer satisfaction, enhance agent efficiency, or increase lead generation in your contact center? These strategic touch points hold the potential to greatly influence customer satisfaction, lead generation and overall success story of a company. Why Are Call Center Campaigns Important?

Call Center 52

Call Center Interactive Voice Response Contact Center Inbound sales 52

CSM Magazine

JANUARY 3, 2023

Software programs are now available for a wide range of different business processes, such as customer relationship management, advertising, payment processing, search engine optimisation, social media marketing, and much more. Along with this, your payment will cover the use of software, hardware, and firmware that the team use.

outsourcing 52

outsourcing Advertising Engineering Management 52

Hodusoft

OCTOBER 6, 2022

HoduSoft, a leading unified communications software maker, today announced that their Call & Contact Center Software, HoduCC has been ranked as the No. 1 Predictive Dialer Software in GetApp ’s Category Leader list, published by Gartner Digital Markets Report. out of 5. “In About HoduSoft.

Contact center software 52

Contact center software voip Contact Center Customer Support 52

Call Design

AUGUST 30, 2022

Intelligent automation solutions are increasingly being applied throughout the contact centre industry to help you deliver a better customer experience and improve processes, as well as seamlessly support agents. Schedule related distractions can be minimised using the tool and reminders can be sent to deliver timely support.

Coaching 78

Coaching Best practices Metrics Management 78

CSM Magazine

FEBRUARY 8, 2022

Calabrio, the customer experience intelligence company, today announced that Calabrio ONE, the workforce engagement management suite, has been named a Leading product based on its high customer satisfaction scores, quality of support and “likeliness to recommend” ratings from real users on G2 , the world’s largest tech solutions review site.

Analytics 59

Analytics Technology Customer Experience Management 59

AWS Machine Learning

DECEMBER 5, 2023

Customers are now training LLMs of unprecedented size ranging from 1 billion to over 175 billion parameters. The SMDDP library comes into the picture by registering itself as a custom backend in the process group abstraction. The smddp backend abides by the same semantics as the nccl backend and supports the same training scenarios.

Benchmark 85

Benchmark Engineering Scripts Metrics 85

Toister Performance Solutions

NOVEMBER 9, 2023

A customer calls your company for service. The survey is intended to evaluate overall customer service and the individual rep's performance. It works by tapping into your existing data to answer a fundamental question: Is the customer happier at the end of the contact than they were at the beginning?

Surveys 103

Surveys Metrics Customer Service Customer Experience 103

Nicereply

JUNE 1, 2021

The customer feedback gathered via Nicereply is immediately shared with the team via email so they can follow up with the customer when necessary. Argeweb is a web hosting service provider founded in 1999 that aims to be the most customer-friendly service in the Netherlands. Solution. “As

APIs 99

APIs SaaS Surveys Feedback 99

Hodusoft

MAY 24, 2023

The Future of Call Centers: Predictions and Trends for Call Center Software The year 2023 is a crucial year for tech breakthroughs. A major contribution goes to call center software, which is the life force of every call center. From its inception in the 1970s to 2023, call center software has come a long way. billion by 2027.

call center software 52

call center software Call Center Self service call center solutions 52

Hodusoft

MARCH 22, 2023

Determine the right call center type for your business Create a business plan and set a budget Hire a team of qualified professionals and build them Select the right equipment and software Invest in additional tools such as PBX Switch, CRM, and workflow management tools Monitor performance and compare outcomes Start with the “Why?”

Call Center 52

Call Center call center software CRM virtual call center 52

Hodusoft

OCTOBER 26, 2021

Why should you move from Legacy PBX to Modern Contact Center Software? The one point every business harping upon over the last two years unanimously is customer experience. With innovation, technological advancement, and increasing expectations of customers, modern contact center software has become imperative.

Contact center software 98

Contact center software Contact Center call center software Enterprise 98

NobelBiz

FEBRUARY 6, 2024

This article, inspired by insights from Holly Depies , contact center software consultant and SMS expert at Nobelbiz aims to unravel the complexities of SMS marketing, from compliance hurdles to strategic innovations, equipping you with the knowledge to transform your SMS campaigns into potent engagement tools.

Contact Center 98

Contact Center Automotive contact center solutions Cloud contact 98

Hodusoft

SEPTEMBER 14, 2022

How Multi Tenant PBX Software Empowers Telecom Businesses? More than 36% of businesses have adopted VoIP technology for improving the quality of customer service. Multi-tenant PBX software has come up as a reliable business communication tool for companies that have multiple branches spread over different geographical locations.

Multichannel 96

Multichannel Telecommunications voip Analytics 96

Balto

JANUARY 11, 2024

“Do you enjoy filling out customer service surveys?” ” That’s the question I posed to a group of customer service professionals. ” Then why do we pester our customers with surveys? Is the customer happier at the end of the contact than they were at the start?

Surveys 52

Surveys Customer Service Contact center software Calibration 52

OctopusTech

SEPTEMBER 13, 2023

Is your company looking to expand its customer support operations through an in-house team or is it searching for an external call center team? Today, companies are constantly searching for call center outsourcing providers to deliver consistently impeccable customer service and the one who fits in their budget.

outsourcing 62

outsourcing Call Center Finance Contact Center 62

Nicereply

DECEMBER 28, 2021

Even though the pandemic continued bugging us throughout 2021, we’ve enjoyed an inspiring year full of quality content that helped thousands of support representatives. Looking back, we published podcasts (23 episodes) and blog posts (228 posts) full of tips and tricks to improve your customer experience. Should we be doing more?

Customer Support 98

Customer Support Benchmark outsourcing Business Process Outsourcing 98

aircall

NOVEMBER 16, 2022

As an operations leader, finding a system that integrates with your team, streamlines processes, increases customer engagement, boosts sales, and optimizes operations is a daunting task. To help you find the right business phone system, we’ve compiled a list of the top 3CX alternatives that support you, your team, and your business goals.

CRM 62

CRM call center software APIs Government 62

Help Scout

JUNE 3, 2021

Take, for example, buying support software. In this article, we show a realistic view of what you can expect when purchasing support software, plus some tips on how to best approach the process to make it as painless as possible. What are you looking for in a support tool?

Sales 105

Sales Feedback Accountability CRM 105