Outsource Consultants

NOVEMBER 17, 2023

Diversifying call center locations not only protects businesses from potential problems but also offers several other benefits. When a disaster, unrest, or crisis plays havoc with call center operations, companies can keep essential customer support functions running from unaffected regions.

outsourcing 67

outsourcing Bilingual agents Education Call Center 67

Momentum Telecom

NOVEMBER 21, 2023

Momentum continues to invest in cutting-edge collaboration technologies to facilitate seamless hybrid work models and empower companies to adapt to the dynamic nature of today’s workforce. All business is human—and when custom technology empowers human ingenuity, people and companies thrive. Together let’s build your human momentum.

Technology 111

Technology Management Marketing 111

Global Response

NOVEMBER 6, 2023

While outsourcing offers many benefits for the company outsourcing, including more affordable labor, scalable teams, increased service hours, flexibility and more, there’s not always as many clear benefits for the workers providing those services. Sure, it may be more affordable, but is it a good idea?

outsourcing 62

outsourcing Call Center Transportation Metrics 62

Acquire BPO

DECEMBER 6, 2023

Irving, TX – Acquire BPO , a global leader in customer experience and business process outsourcing, today announced the opening of its U.S. headquarters in Irving, Texas, a key milestone in the company’s expansion strategy and commitment to creating a thriving global community. “The launch of our U.S. Acquire’s U.S.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing Marketing Technology 52

COPC

JANUARY 9, 2024

Interview with Lance Gruner, Executive Vice President of Mastercard Global Customer Care Mastercard recently achieved certification to the COPC Customer Experience (CX) Standard for Customer Operations , a first for a Fortune 500 company. A few years ago, we recognized the importance of enhancing our Global Customer Care team.

Customer Experience 75

Customer Experience Customer centricity Customer Care Best practices 75

aircall

NOVEMBER 9, 2021

Located in London’s Silicon Roundabout, our new London office is a cornerstone of our global European expansion strategy. Despite a very competitive market, the UK picked us, with more than 1000 companies becoming Aircall customers without any local presence. And we’re now picking the UK,” Andreï says.

Banking 118

Banking Engineering Sales Marketing 118

24-7 InTouch

OCTOBER 12, 2023

INTOUCHCX ANNOUNCES EXPANSION INTO EGYPT WINNIPEG, MB – OCTOBER 12, 2023 – IntouchCX, a leading global customer experience and technology company, has announced its expansion into Egypt. This is the second global footprint expansion for IntouchCX in 2023.

Finance 64

Finance Education Marketing Technology 64

TechSee

APRIL 21, 2023

A truck roll is when a technician or service provider drives to a customer’s location to install or repair equipment. Companies always try to avoid in-person visits when possible because they are so expensive, given not only the time of the technician but also the cost of vehicles, fuel, and the time spent on the road.

Transportation 109

Transportation Government Engineering Accountability 109

Global Response

JANUARY 22, 2024

And it’s not just large companies: In 2023, 90% of small businesses across industries planned to outsource. The global business process outsourcing market is worth more than $260 billion. AI-driven language translation tools facilitate global collaboration in outsourcing. based companies outsource.

outsourcing 62

outsourcing Healthcare Best practices Business Process Outsourcing 62

Global Response

DECEMBER 21, 2023

Onshore models allow you to work with a team that’s located in the same country as your business. Offshore outsourcing allows you to work with teams who are located in a country geographically far from your country of business. India and the Philippines are common offshore locations. Increased focus, improved support.

outsourcing 62

outsourcing Abandon rate Technical Support First call resolution 62

Global Response

JUNE 20, 2023

But just because Tunisia is a strong location for call centers doesn’t mean it’s the right location for you. In this article, we’ll walk through the advantages and challenges of outsourcing to Tunisia so you can easily decide if it’s the right location for your call center outsourcing. So how do you know?

Call Center 62

Call Center outsourcing Bilingual agents Education 62

Guru

JUNE 29, 2021

When companies suddenly shifted to remote work in early 2020, teams that were still hiring grappled with how to onboard new hires from different locations. This has been—and will continue to be—true for leaders of globally distributed, remote, or hybrid teams.

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Global Response

DECEMBER 21, 2023

As onshoring—or domestic outsourcing—continues to grow in popularity, many companies are wondering if it’s worth investing in domestic outsourcing help, especially considering that it’s generally more expensive than offshoring. Is the investment worth it?

Call Center 62

Call Center outsourcing Finance Healthcare 62

Global Response

JUNE 13, 2023

However, offshoring leaves a lot to be desired in many cases as well—offshoring to locations like India can result in language and cultural barriers that leave customers feeling disconnected and dissatisfied, can have quality and control issues, and create communication issues due to lack of proximity and disparate time zones.

outsourcing 62

outsourcing Call Center Bilingual agents Education 62

Global Response

JUNE 27, 2023

Once you’ve determined the location, strategy, services and structure that’s right for your call center, you still have one of the toughest parts yet to go—recruiting and hiring. Ideally, your sourcing should be location-independent, or should consider a variety of locations that make sense with your goals.

Call Center 62

Call Center outsourcing Advertising Coaching 62

Playvox

MARCH 7, 2024

Deloitte’s Women @ Work: A Global Outlook 2023 report presents findings from over 5,000 women surveyed in 10 countries, highlighting the importance of hybrid work, schedule flexibility, and a more significant commitment from organizations to support gender pay gap and gender equality.

Best practices 87

Best practices Surveys Consulting Consulting 87

AWS Machine Learning

MARCH 1, 2024

With a knowledge base, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data for fully managed Retrieval Augmented Generation (RAG). The output of the Retrieve API includes the retrieved text chunks, the location type and URI of the source data, and the relevancy scores of the retrievals. billion, $6.1

APIs 111

APIs Finance Chatbots Enterprise 111

Outsource Consultants

MARCH 8, 2022

There have been many changes in the global economy over the past year. Some companies have even gone as far as adding lesser seen perks like pet insurance, or sabbaticals to travel and explore interests outside of work. Global Wage Increases: Now and Future. Domestic Wage Increases: Now and Future. percent through 2022.

Contact Center 126

Contact Center outsourcing Call Center Wait times 126

Global Response

APRIL 27, 2023

Do you really need to keep business onshore or just wondering if domestic outsourcing is the best solution for your company? Pros of Domestic Call Center Outsourcing When it comes to outsourcing, many companies turn to domestic call centers as a “safe” or “risk-free” option. Is paying a premium worth it?

outsourcing 62

outsourcing Call Center Bilingual agents Marketing 62

Global Response

SEPTEMBER 11, 2023

They’re a great choice for companies who need to do telemarketing, surveying, or market research. So, how do you pick the one that’s going to be right for your company? Just remember to look for the SLEPPT factors: scalability, location, expertise, performance, pricing and technology. sales / conversions).

Call Center 62

Call Center outsourcing Telemarketing Bilingual agents 62

Momentum Telecom

OCTOBER 19, 2023

Cyber criminals are attacking companies of all sizes and in all industries. Managed network solutions are helping companies of all sizes – from small- to medium-sized businesses through enterprise companies with multiple sites – meet all these challenges. Customers have higher demands than ever before.

Management 52

Management Transportation outsourcing Enterprise 52

CSM Magazine

NOVEMBER 3, 2023

Over the past 30 years, there’s been a significant evolution in client and customer needs and as we approach 2024, it is apparent to all industry leaders that our role as outsourcers has become one of a trusted partner to companies. According to our company’s “ CX Landscape 2022: Evolution or Revolution?

Banking 59

Banking outsourcing Best practices Marketing 59

Spearline

FEBRUARY 10, 2022

Now that most companies agree that hybrid work is the future of the way we operate, companies everywhere are revamping their tech stack to support globally distributed teams. our customers use their private global voice network to connect people all over the world. Increasingly, the focus on “collaboration” is growing.”

Management 98

Management Telecommunications Enterprise Interactive Voice Response 98

Global Response

JANUARY 22, 2024

But with the rise of modern technology and the globalization of the workforce, call centers and business process outsourcing (BPO) services look very different today. This significantly increased the number of calls companies received. 0800 are phone numbers that aren’t tied to a geographic location.

Call Center 62

Call Center outsourcing Interactive Voice Response voip 62

AWS Machine Learning

FEBRUARY 6, 2024

Companies face complex regulations and extensive approval requirements from governing bodies like the US Food and Drug Administration (FDA). Manually creating CTDs is incredibly labor-intensive, requiring up to 100,000 hours per year for a typical large pharma company. It captures the message ID returned by Amazon SQS.

Government 104

Government APIs industry solution Education 104

CSM Magazine

SEPTEMBER 16, 2022

Cape Town CBD’s booming BPO industry remains an attractive support for UK, USA, Australian and some Western European companies wanting to streamline costs and manage risk in the face of rampant inflation and economic uncertainty. Above all, a global shortage of talent offers Cape Town’s youth incredible opportunities.

Business Process Outsourcing 52

Business Process Outsourcing Transportation Telecommunications Government 52

Momentum Telecom

JULY 21, 2022

Cyber criminals are attacking companies of all sizes and in all industries. Managed network solutions are helping companies meet all these challenges. Momentum can help you determine which solution is right for your company. Global Internet Access and Transport. Digital transformation is becoming a requirement.

Management 98

Management Transportation outsourcing Service level 98

Global Response

OCTOBER 17, 2023

According to research from IBM , the average global cost of a data breach in 2023 was $4.45 As a result, many companies are moving their outsourcing operations to onshore models in hopes of increasing call center security and providing additional protection for sensitive data. The best security plan isn’t a location, but a strategy.

Call Center 62

Call Center outsourcing Technology Finance 62

Spearline

MARCH 31, 2022

Your global contact numbers It is a common assumption that your company’s global contact numbers are working just fine, and why wouldn’t they be? All around the world, companies always believe that their global contact numbers are always working smoothly, not an issue in sight. Start testing your numbers today!

Interactive Voice Response 98

Interactive Voice Response Telecommunications Technical Support Contact Center 98

Global Response

FEBRUARY 28, 2024

Healthcare BPO companies offer clinical and non-clinical services. Pharmacy benefit management : Outsourcing the administration of prescription drug programs to specialized companies. Benefits of outsourcing in healthcare Outsourcing BPO services offers healthcare providers and insurance companies many benefits.

Healthcare 62

Healthcare outsourcing Best practices Business Process Outsourcing 62

CSM Magazine

MAY 25, 2023

CCI Kenya is successfully disrupting the African BPO landscape in Kenya and the wider CCI Global across Africa. CCI Kenya is part of CCI Global, which is now one of the leading business process outsourcing providers in sub-Saharan Africa. Here they explain the importance of effective training and development for contact centre staff.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing Education Government 52

Global Response

NOVEMBER 6, 2023

Any company that collects or processes data from residents of the EU must comply with GDPR, even if your business is not based in Europe. As a result, most US-based businesses need to comply with GDPR if you are selling or marketing to a global audience. Offshore outsourcing comes with increased legal and security concerns.

Call Center 62

Call Center outsourcing Telemarketing Healthcare 62

Taylor Reach Group

JANUARY 6, 2023

Realignment of healthcare, global supply chains, work locations, employment relationships (quiet quitting, great resignation, etc.) … . To find out more about how Taylor Reach can help your company with staffing, workforce management, and AI systems, CLICK HERE to schedule a free consultation.

Contact Center 117

Contact Center Healthcare Consulting Consulting 117

Global Response

APRIL 27, 2023

In addition, since the cost of living is much lower in many nearshoring locations, per-agent rates are more affordable than domestic solutions. With nearshoring, though, your provider is likely to be located in Mexico or Puerto Rico, offering much greater proximity. Proximity and Time Zone Compatibility.

outsourcing 62

outsourcing Service level Call Center Technical Support 62

JustCall

OCTOBER 25, 2023

Globalization and the eCommerce boom have not only freed up markets but also made the world a smaller place. However, the implementation of such a global communication network is easier said than done. However, the implementation of such a global communication network is easier said than done. and $6.46 , respectively.

Interactive Voice Response 52

Interactive Voice Response CRM Call Center Management 52

Global Response

FEBRUARY 13, 2022

Location, location, location. There are a number of various location-based models for call centers, and which is right for you depends on a number of factors. An onshore call center is an outsourced call center that is still located within the same country as the business it’s servicing. Which should you choose?

Call Center 62

Call Center outsourcing virtual call center Bilingual agents 62

AWS Machine Learning

SEPTEMBER 28, 2023

Externally, customers can also find it frustrating to locate the information they are seeking. Whether seeking answers to a product-related question or needing information about operating hours and locations, a poor experience can lead to frustration, or worse, a customer defection.

Enterprise 98

Enterprise Real estate Chatbots Construction 98