CCNG

FEBRUARY 24, 2022

Many current Recruiting Management Systems (RMS) reward cutting costs. Groups focused on ethnicity, religion, immigrants, disability, women, the LGBTQ community, mental health, veterans, working parents, and even sustainability may have great ideas on how to reach hidden talent. If you don’t have ERGs, start some! Who is missing hours?

Chatbots 369

Chatbots Contact Center Technology Personalization 369

ClientSuccess

SEPTEMBER 15, 2017

This series was birthed from the idea that most content in the Customer Success space comes from the Top – Down (CS Executives + other leadership), but I hadn’t really seen a place where like-minded Customer Success Managers (CSMs) could learn from one another. I look forward to building this community with you! Join here.

Management 45

Management Best practices Personalization Customer Experience 45

AWS Machine Learning

DECEMBER 18, 2023

In simple terms, ISO 42001 is an international management system standard that provides guidelines for managing AI systems within organizations. AWS is working in a community of diverse international stakeholders to improve emerging AI standards on variety of topics, including risk management, data quality, bias, and transparency.

Government 127

Government Engineering Analytics Technology 127

Totango

NOVEMBER 14, 2023

Higher Logic and Totango teamed up to empower businesses to do just that, combining one-to-one customer relationships with one-to-many community relationships. ” The Drive Community Engagement SuccessBLOC is a critical feature that brings together the power of community engagement and customer success strategies. .

Chief Customer Officer 96

Chief Customer Officer Best practices Feedback Enterprise 96

CCNG

APRIL 26, 2023

Employers must educate staff on self-care and stress management best practices , and allow time for each. In May of 2020 she launched her Success Coaching practice to help executives and business owners manage stress, prevent burnout, and get healthy, so they can live their happiest, healthiest, and most successful life.

CCNG 195

CCNG Coaching Education Best practices 195

Verint

OCTOBER 11, 2017

In previous blogs, my colleagues and I have written extensively about Verint Knowledge Management solutions and how to maximize the value of your knowledge management solution. Knowledge management offers tremendous benefits around the speed, quality, consistency and agility of information throughout the organization.

Management 27

Management Self service Contact Center Customer Service 27

Beyond Philosophy

OCTOBER 26, 2023

The Branded Boot Years ago, when my son was young and playing community soccer, he wanted the soccer boots (or cleats for those of you that call football soccer) David Beckham wore, the Addidas Predators. Social Value: Social value allows you to be a part of a community. Having a better brand might provide value to customers.

Banking 221

Banking Consulting Consulting Personalization 221

ShepHyken

MARCH 15, 2022

Shep Hyken interviews Joel Bines, managing director and?global?co-head Top Takeaways: Joel Bines shares the six ingredients for transforming your business to thrive in this Metail economy: curation, customization, category expertise, cost, convenience, community. managing director and?global?co-head The Metail Economy.

Customer centricity 163

Customer centricity Consulting Consulting Technology 163

CX Accelerator

JANUARY 11, 2021

by Jeremy Watkin and Community. The all-too-sudden and tragic passing of former Zappos CEO, Tony Hsieh has sent a ripple through the business world, and the customer experience (CX) community is no exception. In this article, I’ll share some of the words from members of our community as a way of celebrating his life.

Customer centricity 266

Customer centricity Banking Education Contact Center 266

ShepHyken

DECEMBER 18, 2023

” About: David Diestel is the Chief Executive Officer of FirstService Residential, one of North America’s largest property management groups. They serve 9,000 communities and 18,000 employees. As leaders, our job is making it easier for our teams to deliver exceptional service.”

Customer centricity 227

Customer centricity Feedback Customer Experience Customer Service 227

24-7 InTouch

MAY 14, 2024

BOGOTÁ, COLOMBIA, MAY 14, 2024 – IntouchCX, a global leader in customer experience management, digital engagement, and technology solutions, won two major awards at the 2024 Customer Experience Interaction Awards presented by BPrO in Cartagena, Colombia. For more information, visit [link]. To learn more about us, visit intouchcx.com.

Business Process Outsourcing 59

Business Process Outsourcing Customer Experience outsourcing Benchmark 59

ChurnZero

MAY 4, 2023

There’s a closely held growth secret among large B2B professional services firms, like consultants, accountants and law firms, that Customer Success Managers (CSMs) might appreciate: The more relationships a client has across a firm, the lower that client’s flight risk.

SaaS 98

SaaS Best practices Gamification Feedback 98

Cisco - Contact Center

FEBRUARY 9, 2024

It is o ne of the most significant highlights for the Cisco Learning Network’s community managers and… Read more on Cisco Blogs Every Cisco Live, we have the opportunity to meet our esteemed Cisco Designated VIPs in person.

Personalization 98

Personalization Management 98

TechSee

AUGUST 14, 2023

Skilled in leading high-performing teams and utilizing customer insights to drive improvements, Agnes works on unique ways to build customer loyalty through community programs and events. Brad teaches courses on customer strategy and management, customer service leadership, and CX leadership.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

Totango

MARCH 8, 2022

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Here’s our guide to the top customer success communities in 2022 and what they have to offer. What Is a Customer Success Community?

Best practices 117

Best practices SaaS B2B Marketing 117

Totango

NOVEMBER 14, 2023

Higher Logic and Totango teamed up to empower businesses to do just that, combining one-to-one customer relationships with one-to-many community relationships. ” The Drive Community Engagement SuccessBLOC is a critical feature that brings together the power of community engagement and customer success strategies. .

Chief Customer Officer 62

Chief Customer Officer Best practices Feedback Enterprise 62

Nicereply

SEPTEMBER 29, 2022

Customer service communities give you more than you could be expected. The importance of strong customer service management is often overlooked, but the numbers speak for themselves when it comes to retaining current customers over acquiring new ones. Check out their LinkedIn Community at: [link]. The NACSMA. Support Driven.

Customer Service 98

Customer Service Best practices Education call center professionals 98

24-7 InTouch

MAY 17, 2024

Employee Support & Incentives Providing avenues for support and recognition can boost morale and foster a sense of community. Empowering Freelancers to Thrive By implementing initiatives and tools focused on stress management, work-life balance, and access to helpful resources, we aim to empower brands to help their workers thrive.

Finance 52

Finance Morale Education Accountability 52

ShepHyken

DECEMBER 28, 2022

Manage the first impression. Manage last impressions. Give back to your community or contribute to a cause. So, I’ve created a list of simple ways to deliver the experience that everyone wants. Here are 23 ways to help you and your teams provide an amazing customer experience in 2023. . They create lasting impressions. .

Customer Service 332

Customer Service Personalization Accountability Sales 332

Fonolo

NOVEMBER 8, 2022

The occasional call spike is hardly cause for concern — however, if your call center agents are struggling to manage daily volumes , you risk a lot more than a few abandoned calls. In fact, agent morale, customer satisfaction, and other important KPIs are directly tied to your call center’s ability to successfully manage incoming queries.

Call Center 156

Call Center Interactive Voice Response Self service Abandon Call 156

CSM Magazine

MAY 10, 2024

For customer service managers, tackling early life churn is not just about retaining a number, but nurturing a potentially lifelong relationship with each customer. Foster a Community Creating a sense of community around your brand can significantly reduce churn. Keeping new customers from leaving too soon is no small feat.

Analytics 52

Analytics Feedback Customer retention Personalization 52

Totango

SEPTEMBER 22, 2023

Connecting enterprise to community A critical component to CS-driven growth is the ability to leverage education resources and support services in a scaled motion to serve changing customer needs.

Enterprise 115

Enterprise Education Best practices Customer retention 115

24-7 InTouch

APRIL 19, 2024

Team members in the Philippines were equally enthusiastic in their efforts to clean up the coastline, creating a positive impact on the surrounding environment and community. This furthers green initiatives and demonstrates commitment to making a positive impact in the local communities where we operate.

Metrics 52

Metrics Management 52

TeamSupport

NOVEMBER 30, 2023

Even if you utilize tools like self-help, community forums, or automation, some customer issues still require a human touch. Case management continues to play a critical role in preserving customer relationships while also feeding the product development process. Your company’s reputation depends on excellent customer support.

Customer Service 106

Customer Service B2B Customer Support Customer centricity 106

inSided

SEPTEMBER 24, 2020

The rapid acceleration and demand for Customer Community platforms in the B2B SaaS & subscription-based market continues to drive customer and revenue growth.

SaaS 52

SaaS B2B Management Marketing 52

Eptica

JUNE 15, 2022

Date: Wednesday, June 15, 2022 Author: Pauline Ashenden - Demand Generation Manager What’s driving customer facing technology investment in local councils? Author: Pauline Ashenden - Demand Generation Manager What’s driving customer facing technology investment in local councils? Published on: June 15, 2022.

Technology 126

Technology Government Banking Marketing 126

CSM Magazine

APRIL 23, 2024

Understanding Intranet Platforms An intranet platform serves as a solution for fostering communication and serving as a central repository for company information. It typically offers functionalities such as document management, employee directories, collaborative workspaces, and news updates.

Enterprise 52

Enterprise Management 52

Totango

JANUARY 3, 2024

With Totango, businesses can integrate data to get a 360° view of customer health, collaborate to manage their customer portfolio , engage with customers when and where it matters, monitor and improve the metrics that matter , and scale CS faster with the power of people + AI.

Enterprise 113

Enterprise Best practices Analytics Metrics 113

ChurnZero

FEBRUARY 15, 2024

This is a guest post by Shauna McClemens , community strategist, Higher Logic Vanilla. Creating a steady stream of engaging content for a customer community can be a daunting task, especially when you’re relying on your team to contribute. How I got my team to create high-quality content for our customer community.

Analytics 52

Analytics Personalization Management 52

Totango

NOVEMBER 27, 2023

Efficient and seamless workflows According to the Forrester report, as sustainable growth becomes a priority, B2B organizations need enhanced workflow automation and digital strategies that leverage customer data to: Customize communications and recommendations. Offer self-service functionalities through community and knowledge centers.

B2B 93

B2B CRM Enterprise Upselling 93

CSM Magazine

MARCH 4, 2022

Intelligent self-service (ISS) experts, 4 Roads , has partnered with the Institution of Engineering and Technology (IET) to transform its global membership network and knowledge sharing capabilities through a new online community platform built on Verint Community. ” About 4 Roads. ” About 4 Roads.

Engineering 98

Engineering Technology Self service Chatbots 98

CSM Magazine

MAY 16, 2024

Workshops and courses focusing on leadership principles , conflict resolution, and team motivation strategies can empower leaders to manage their teams more effectively. Workshops that focus on verbal and non-verbal communication, active listening, and empathy can significantly enhance the quality of customer interactions.

Customer Support 52

Customer Support Coaching Construction CRM 52

24-7 InTouch

JANUARY 9, 2024

CAIRO, EGYPT – January 10, 2024 – IntouchCX, a global leader in customer experience management, digital engagement, and technology solutions, has announced the creation of more than 500 full-time jobs in Cairo. About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions.

Technology 64

Technology Personalization Customer Experience Management 64