Talkdesk

MARCH 20, 2020

What’s your customer service continuity plan? In these unprecedented times, your customers have questions and concerns. Contact centers are being flooded with calls about everything from finance to travel to healthcare, and more. Your customers need support now more than ever.

Contact Center 102

Contact Center Cloud contact outsourcing Finance 102

TechSee

DECEMBER 3, 2019

This lack of efficiency has not escaped the notice of customers. Over a quarter say that getting their questions answered by customer service is becoming harder. Core challenges for contact centers. Although 91% of companies have invested heavily in contact center knowledge bases, very few are seeing real ROI.

Contact Center 136

Contact Center outsourcing Customer Service call center solutions 136

Fonolo

JANUARY 18, 2022

COVID Is No Longer an Excuse for Poor Customer Service. Pair that with the pandemic delays and poor customer service, and you have a recipe for impatient customers. But the truth is, customers were never exactly patient when it came to customer service.

Contact Center 81

Contact Center Interactive Voice Response Call Center Contact center software 81

Fonolo

FEBRUARY 14, 2023

Features of Call Center Automation Software Now that we’ve established the main benefits of call center automation software, it’s time to break down the key features. There are a lot of call center solutions on the market, each with their own unique offerings.

Call Center 142

Call Center Interactive Voice Response call center software CRM 142

Hodusoft

OCTOBER 23, 2020

In the present scenario, there has been a drastic rise in the video conferencing trends through various platforms like Whatsapp, Skype, Facebook messenger, etc. Therefore, as per the present situation, implementing Video chat in call centers is one of the best ways to help customers better and faster as per the need of time.

Contact Center 52

Contact Center Contact center software First call resolution Upselling 52

Hodusoft

MARCH 13, 2024

Optimizing Customer Support in the Financial Sector: How BPO Contact Centers Can Add Value In the present age, financial institutions are grappling with a wide range of challenges. These centers provide cost-effective solutions, allowing financial institutions to focus on core functions while outsourcing non-core activities.

Contact Center 52

Contact Center Customer Support Contact center software outsourcing 52

Callminer

AUGUST 6, 2019

Service is a big part. “As As you will certainly know, customer service is critical – but you need to ensure that your call center software has the best customer service ever. Make sure the solution is scalable (if you need it to be). Consider AI-driven solutions to help your reps.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

JustCall

APRIL 26, 2022

Did you know customers now expect a brand to respond in under 10 minutes when they have a customer service question? The pandemic only deepened these trends, making customers even more demanding – be it in the quality of product, fulfillment cycle time, or customer service experience. Happy employees.

Call Center 52

Call Center Sales Interactive Voice Response call center software 52

Global Response

FEBRUARY 13, 2022

Of course, an in-house call center model keeps your call center literally within your own team. But most businesses and brands are better served by an outsourced call center, where a dedicated team of customer service experts manages the hiring, training, services and data analytics of the call center.

Call Center 62

Call Center outsourcing virtual call center Bilingual agents 62

pindrop

APRIL 30, 2018

For enterprises that hold customer data or assets – protecting the call center is key. Defending the phone channel presents various challenges, especially due to the high involvement of human interaction.

contact center solutions 49

contact center solutions Enterprise call center solutions Contact Center 49

pindrop

JANUARY 17, 2020

Defending the phone channel presents various challenges, especially due to the fact it is grounded on human interaction. Fraudsters know the call center is the weakest link compared to other potential avenues in most enterprises.

Enterprise 52

Enterprise contact center solutions call center solutions Banking 52

Global Response

OCTOBER 17, 2023

Let’s take a look at how to protect vulnerabilities present in each model. Data Security Vulnerabilities in Offshore Call Centers With offshore call centers, one of the main factors in data security or vulnerability is the geopolitical climate of your offshoring location.

Call Center 62

Call Center outsourcing Technology Finance 62

Balto

FEBRUARY 8, 2023

With workforce management, you will: Exceed Your Customers’ Expectations Without proper workforce management, meeting your customers’ expectations is almost impossible. Here’s the thing: customers in this day and age care more about great customer service experiences than ever.

Call Center 52

Call Center Management call center workforce Contact Center 52

TechSee

DECEMBER 27, 2018

It presents a massive operational and financial challenge for retailers everywhere. A Zendesk survey found that customer support tickets can skyrocket by as much as 42 percent during the holidays. Not wanting to come down from your present-unwrapping high, you might get impatient and decide to call customer support.

Chatbots 84

Chatbots Enterprise Technology Surveys 84

NobelBiz

FEBRUARY 13, 2024

The call center industry has been changing faster than ever, due to technological breakthroughs and constantly evolving customer demands. In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service.

call center software 59

call center software Call Center Interactive Voice Response Contact Center 59

Global Response

FEBRUARY 13, 2022

How To Hire a Call Center. Is your in-house team struggling to keep up with customer service calls and inquiries? Are you hoping to enhance your customer experience this year? If so, it might be time to outsource customer service to a dedicated call center.

Call Center 62

Call Center outsourcing Automotive Analytics 62

OctopusTech

SEPTEMBER 13, 2023

Are you looking for a comprehensive guide that will help you determine the average outsourced call center service costs? Today, companies are constantly searching for call center outsourcing providers to deliver consistently impeccable customer service and the one who fits in their budget.

outsourcing 62

outsourcing Call Center Finance Contact Center 62

NobelBiz

SEPTEMBER 6, 2022

Recruit the right call center agents, improve communication, provide continuous training, use a unified call center solution and more. Read on to find the best strategies to reduce call center agents’ attrition. First, it is paramount to view the tedious work for the contact center agents.

Call Center 52

Call Center Contact Center Feedback Entertainment 52

Talkdesk

JULY 27, 2017

We will teach you how to implement Talkdesk for things like different customer sizes, new features, quality checks and so much more. –> System integration providers who work with cloud technology platforms and are looking to provide an integrated cloud-based call center solution. What’s included? Interested?

Consulting 42

Consulting Consulting call center solutions SaaS 42

TechSee

NOVEMBER 6, 2018

He calls technical support; the agent asks a series of questions. John tries his best to describe to the customer service rep which lights are flashing and how it is affecting his Internet service. Here’s how Tier-1 telecom Vodafone is harnessing AR remote assistance to better support their customers.

Technical Support 104

Technical Support Call Center Technology Enterprise 104

Talkdesk

JULY 27, 2017

We will teach you how to implement Talkdesk for things like different customer sizes, new features, quality checks and so much more. –> System integration providers who work with cloud technology platforms and are looking to provide an integrated cloud-based call center solution. What’s included? Interested?

Consulting 40

Consulting Consulting call center solutions SaaS 40

Calltools

JULY 24, 2019

Email Appeals to Some Customers and Takes Pressure Off Your Call Center Many customers prefer communicating via email when they: Need a form or document sent to them. Want to share details about a product, service, or experience. Post an email address or contact form on your customer service page.

Call Center 40

Call Center call center solutions Customer Service Personalization 40

TechSee

APRIL 10, 2018

As self service and automated processes become predominant in the customer care world, many customers struggle with their implementation; successful adoption is rare. As drivers of other areas of the customer management process, BPOs are well positioned to lead the integration of customer service technologies.

Call Center 139

Call Center Technology outsourcing Self service 139

TechSee

OCTOBER 31, 2018

Using AI, telecoms can implement self-service capabilities that instruct customers how to install and operate their own devices. TOBi to handle a range of customer service-type questions. The chatbot scales responses to simple customer queries, thereby delivering the speed that customers demand.

Interactive Voice Response 100

Interactive Voice Response Telecommunications Chatbots Big data 100

IdeasUnlimited

OCTOBER 6, 2020

Our quarantine lifestyle has made face-to-face interactions problematic, but you still need to find ways to show your customers that you care. A good rule of thumb is to always have more online calls than what’s required. Meetings should rarely be ‘presentations’.

Sales 52

Sales Airlines Marketing Customer Service 52

Talkdesk

JUNE 27, 2017

Talkdesk today announced that TalkIQ , a launch partner within AppConnect , has passed the 2,000 seat threshold for customers registered through Talkdesk. Their product is able to understand context and sentiment within calls and make recommendations and predictions so companies can better run their business. About Talkdesk.

Call Center 42

Call Center Contact center software Contact Center Enterprise 42

Callminer

AUGUST 1, 2017

“One of the most important aspects of a call center is that phone traffic flows correctly…”. Nothing slows down the efficiency of a call center more than poor call traffic distribution. If customers are being sent to the wrong department, then they tied up customer service personnel from helping the right people.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

LiveChat

OCTOBER 31, 2019

Chatbots are also a great tool to help guide customers through the buying or customer support process when agents aren’t available. The right call center solution can monitor and analyze call center KPIs in real-time. Automation doesn’t have to mean robotic.

Chatbots 57

Chatbots Wait times Call Center Sales 57

Dialer 360

APRIL 22, 2019

They are satisfied as it won’t need to call back. Whereas, first call resolution is essential to tip to understand and measure huge FCR. It improves customer satisfaction. Rather than customer and contact research presents with the growth factor. By adding up in a call center, it changes your call center solutions.

Call Center 22

Call Center First call resolution call center solutions Contact Center 22

Dialer 360

FEBRUARY 11, 2019

Unrestraint time is an inbound call metric which captures time. It took the customer to hang up before being connected to a rep. Whereas the abandon call timer starts, the moment of the customer is connected with your center – presented with a welcome greeting or IVR. Call-Back Solution.

Abandon Call 21

Abandon Call Contact Center Abandon rate Interactive Voice Response 21

SmartAction

MAY 23, 2019

The CX Consultant identifies not just where to start but what the roadmap should look like for additional contact center automation – what the vision for the project should be. This vision needs to be coupled with a business case that can be presented to upper management/C-suite for buy-in and signoff.

Self service 40

Self service Virtual Agent Contact Center Engineering 40

aircall

NOVEMBER 17, 2016

In 2017, customer service trends will continue to drive success. Customer service is the new marketing, don’t you know? Some customer service trends will fall by the wayside, others will be increasingly decisive. Customer service is becoming simultaneously more complex, and more crucial to success.

Customer Service 54

Customer Service Self service Brand ambassadors virtual call center 54

JustCall

MARCH 23, 2023

They become the first line of contact, eliminate waiting queues, gather useful customer information, and route the customer to the right team, reducing resolution time. Instead of a standalone IVR system, opt for telephony and call center solutions with in-built IVR systems. When to Use JustCall?

Interactive Voice Response 52

Interactive Voice Response call center solutions CRM Contact Center 52

Hodusoft

MAY 17, 2021

As more and more customers shift to digital banking solutions, the interaction between bank officials and customers is thinning, while customer service agents are increasing rapidly. This requires a quick request reaction from inbound customer service agents as the customer is on the other end.

call center software 52

call center software Call Center Interactive Voice Response Banking 52

OrecX

JANUARY 20, 2022

Oreka GPL, the best-in-class open-source call center solution, is acknowledged by GoodFirms as the best Call Center Software. GoodFirms is one of the most prestigious research, review, and listing platforms delivering high-quality services, enabling businesses to make informed decisions. About the Author.

call center software 62

call center software Call Center B2B Call Logging 62

Hodusoft

JULY 27, 2020

This situation is entirely avoidable with the use of omnichannel contact center software. With the current emphasis on social media interactions, it could also be termed as the social media customer service software , allowing logistics to interact with both sides on a common platform. The main customer is the seller.

Contact center software 52

Contact center software Contact Center Customer Experience Interactive Voice Response 52

ViiBE Blog

AUGUST 2, 2021

A CRM integrated call center solution goes beyond just storing and utilizing customer data – it turns call center support into a centralized, cross-functional solution. How a customer service CRMs work. It can thus benefit you and your business in many different ways such as: 1.1.

CRM 52

CRM Automotive Call Center Transportation 52