JustCall

APRIL 12, 2023

Besides better products and services, they also demand improved customer service from businesses. To meet customer expectations, brands also have come up with better customer service solutions. A virtual call center is a call center that runs over the internet.

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Hodusoft

MAY 10, 2024

A Comprehensive Guide to Virtual Call Center and Contact Centers Even though virtual call centers and contact centers have been around for quite some time, they have gained widespread popularity in the last four to five years only. What Are Virtual Call Centers and Contact Centers?

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Dialer 360

JANUARY 31, 2022

As well as most people like to work remotely, you may be inquisitive about how to start a virtual call center. Numerous companies develop this business and they convert their on-site business into the virtual call center. What is a virtual call center and why did we start this?

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ViiBE Blog

APRIL 28, 2021

So how can you evaluate a call center agent’s performance? This article will teach you how to measure an agent’s performance and other important customer service metrics. This KPI is calculated by dividing the total duration of customer wait time by the total number of calls answered and multiplying by 100.

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Callminer

AUGUST 6, 2019

Service is a big part. “As As you will certainly know, customer service is critical – but you need to ensure that your call center software has the best customer service ever. Use the software to improve service. Make sure the solution is scalable (if you need it to be).

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Global Response

FEBRUARY 13, 2022

Of course, an in-house call center model keeps your call center literally within your own team. But most businesses and brands are better served by an outsourced call center, where a dedicated team of customer service experts manages the hiring, training, services and data analytics of the call center.

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ViiBE Blog

AUGUST 2, 2021

A CRM integrated call center solution goes beyond just storing and utilizing customer data – it turns call center support into a centralized, cross-functional solution. How a customer service CRMs work. It can thus benefit you and your business in many different ways such as: 1.1.

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