NobelBiz
MAY 22, 2022
Based on a NobelBiz Webinar (Call Center Talent Acquisition & Hiring for Success) , this article aims to understand what the call center workforce market looks like in the present day and provide practical solutions for achieving proficient hiring, training, and workforce management processes.
Horizon CX
APRIL 3, 2023
KOVA Corp recently published an impressive list of the dos and don’ts of call centers that are worth repeating here. “A A significant amount of time, attention, and money is invested in training a call center workforce to handle calls appropriately and provide outstanding customer service.
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Tenfold - Contact Center Blog
DECEMBER 28, 2017
Businesses are getting deeper into predictive analytics, using artificial intelligence (AI) applications to help streamline call center experiences for customers and agents. Workforce managers are always challenged by the complexity of traditional workforce management systems.
Fonolo
JUNE 21, 2018
Peak times tend to be a touchy topic for call centers. Almost every center experiences them, and most don’t know how to handle the volume without adding more agents. Every contact center is different, which means that peak times can take on various forms. We’re here today to talk to you about *cringe* peak times.
NobelBiz
OCTOBER 17, 2023
If you’re curious about the latest developments in call center workforce management, join us for a captivating episode of ‘First Contact: Stories of the Call Center,’ featuring Jon Arnold, a leading analyst in communication tech. Customers are flooding the lines seeking information and assistance.
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