Totango

FEBRUARY 23, 2024

From the key responsibilities of each role to activating and deploying the flywheel to the most important metrics to measure, Karen discusses all the hottest topics about this compelling collaboration. Both your pre- and post-sale teams should know the answer to: “What is my customer’s business outcome?” “If

Chief Customer Officer 91

Chief Customer Officer Customer centricity Metrics CRM 91

COPC

MARCH 11, 2024

and Centrical have teamed up to present the Improving Contact Center Retention Series, offering strategies to increase call center retention and lower attrition-related expenses. Ask the following questions for a more robust hiring process: Have we set clear minimum criteria for hiring and training to ensure we onboard the ideal team members?

Call Center 98

Call Center Gamification Coaching Employee engagement 98

CSM Magazine

APRIL 26, 2024

Thousands of businesses around the world are adopting the system and supercharging their sales, marketing, and customer service. Think of it as your digital command centre for the different Hubs (marketing, sales, and customer service). HubSpot is one of the top CRM platforms currently available on the market.

CRM 52

CRM Sales Best practices Marketing 52

Totango

JANUARY 2, 2024

In an era when customer success (CS) has become pivotal, it’s no longer enough to have a team dedicated to CS. To transform your organization to reach this next level, enterprises often need a change agent who can help both functional teams and customers shift their behaviors to drive better results in the post-sales journey.

Automotive 99

Automotive Journey mapping Self service Sales 99

Totango

DECEMBER 7, 2023

Merging sales and customer success (CS) is a delicate art that is often challenging but necessary for driving business results and creating a frictionless customer journey. Teaming leaders from each of these functions to focus on a respective industry, these “pods” work together to build deep knowledge and vertical expertise.

Sales 89

Sales Enterprise Best practices Metrics 89

ClearAction

MARCH 22, 2024

CX is a Team Sport: 2 Surprising Views Lynn Hunsaker CX is a Team Sport was the CX Day 1 theme in 2021, celebrating the 10th anniversary of the Customer Experience Professionals Association. We all learn from each other in CX is one way CX is a team sport. Two very different CX is a Team Sport analogies may be surprising to you.

Chief Customer Officer 62

Chief Customer Officer Customer centricity Airlines Metrics 62

ChurnZero

JANUARY 25, 2024

As the role of CS changes, so do the critical skills required for CS teams, their leaders, and CS professionals seeking new roles. As the role of CS changes, so do the critical skills required for CS teams, their leaders, and CS professionals seeking new roles.

Education 52

Education Upselling Consulting Consulting 52

Totango

JANUARY 22, 2024

Half of them predict that the excitement and potential for AI usage within CS teams and application in CS software will continue to build. From the integration of cutting-edge technologies to the evolution of cross-functional roles and partnerships, here are their hot takes on what’s new for CS in this new year.

Enterprise 94

Enterprise SaaS Engineering Technical Support 94

Integrity Solutions

OCTOBER 23, 2023

One of the most common pathways into sales is… accidental. Many people find themselves taking a sales role almost as a layover en route to their “real” career. And then a funny thing happens: They realize they like doing sales. “To become successful in sales, you need a lo t of networking.

Sales 114

Sales Coaching Education Feedback 114

ChurnZero

JANUARY 18, 2024

The role of the chief customer officer has become an essential function in subscription-based business models such as software-as-a-service (SaaS), where customer retention is paramount and requires executive-level leadership. Hence, the the role of a chief customer officer (CCO) which we define this way.

Chief Customer Officer 52

Chief Customer Officer SaaS Sales Upselling 52

IdeasUnlimited

MARCH 28, 2024

It focuses on companies that not only excel in their business practices but also play a vital role in enhancing the community’s image by offering superior service to their customers. Contact us or reach out to our sales team at sales@ideasunlimitedonline.com to discover how our solutions can benefit your business today.

Call Center 52

Call Center Benchmark Best practices Customer Support 52

Integrity Solutions

MAY 1, 2023

Being able to navigate relationships and social networks, influence people and manage your own emotions will have a direct impact on your productivity and sales success. Some salespeople assume it means being pushover, which they know can be the kiss of death in sales. So What is Emotional Intelligence in Sales?

Sales 87

Sales Coaching Personalization Management 87

JustCall

APRIL 15, 2024

As a sales or customer support manager, you’ve likely noticed some agents seem disengaged, burned out, or stressed. To help your sales agent avoid call center agent burnout, learn some actionable ways to reduce call center agent stress and drive change here. Those are concerning numbers. It’s caused by: 1.

Call Center 52

Call Center Agent burnout Scripts Metrics 52

Comm100

APRIL 22, 2024

This can directly lead to improved customer satisfaction, increased sales, and more repeat business. Given the importance of customer service productivity, this blog explores actionable strategies to improve agent productivity, enabling your team to work smarter, faster, and more effectively.

Chatbots 52

Chatbots Feedback Customer centricity Wait times 52

JustCall

NOVEMBER 24, 2022

In this dynamic business world, companies are putting every possible effort to train their sales professionals as they are the people who bring business to the company and improve the bottom line. It is why businesses keep looking for ways to train their employees, and role play is one such impactful sales training technique.

Sales 52

Sales Construction Feedback Scripts 52

Uniphore

JANUARY 4, 2022

At Uniphore Converse 2022, enterprise executives from CX to Sales will learn the latest innovations in automation, conversational AI and emotion intelligence. Learn about new Uniphore product announcements that will redefine the way teams engage customers in the virtual-first world. Emotion AI. Speech Analytics. Our Mission.

Enterprise 126

Enterprise Customer retention Engineering Analytics 126

Quality Contact Solutions

JANUARY 5, 2023

We exist because the world is driven by sales. Everything we have is tied back to a sale that was made from a conversation that was had, which all started by generating that first lead. How can you get more leads and how can you make sure that your sales team is capitalizing on those leads? Think about it.

Telemarketing 105

Telemarketing outsourcing B2B Scripts 105

ClientSuccess

FEBRUARY 8, 2023

In this blog post, we’ll explore three different ownership models that help define roles between sales and customer success teams when it comes to customer renewals. I’ve seen several titles associated with this role – Account Manager (AM), Renewals Specialist, Customer Account Executive, Client Executive, etc.

SaaS 71

SaaS Upselling Accountability Sales 71

Help Scout

SEPTEMBER 24, 2021

Since there are multiple, distinct steps in the customer journey , some companies choose to separate these steps and have them managed by separate roles: The sales team handles pre-sales. Section 1: About the job As you introduce the concept of the role, include information about the company itself.

Education 115

Education Government Sales Enterprise 115

AWS Machine Learning

NOVEMBER 23, 2022

Until now, when you ran multiple data processing jobs on an EMR cluster, all the jobs used the same AWS Identity and Access Management (IAM) role for accessing data—namely, the cluster’s Amazon Elastic Compute Cloud (Amazon EC2) instance profile. Tina, a data scientist on the sales team. Solution overview.

Scripts 78

Scripts APIs Engineering Sales 78

CSM Magazine

OCTOBER 26, 2023

This valuable information can then be utilized to develop customized training programs that address these gaps and equip employees with the required skills to excel in their roles. For instance, a company might use assessment software to evaluate how proficient its sales team is in handling customer objections.

Employee engagement 52

Employee engagement Sales Feedback Customer Experience 52

Vistio

FEBRUARY 20, 2024

With the rapid advancement of artificial intelligence and its integration into various industries, one area gaining significant attention is outbound sales call training. One of the most crucial aspects of sales is effectively connecting with potential buyers, understanding their needs, and addressing their concerns.

Outbound sales 52

Outbound sales Sales Best practices Feedback 52

JustCall

JUNE 28, 2022

In this pandemic economy, more businesses are now left asking “how to build an SDR team that performs optimally” So, how do you do it? Although there is no one ‘perfect’ sales team structure, the two crucial engines usually present are: SDRs – Sales Development Representatives AEs – Account Executives.

Sales 98

Sales CRM Accountability Scripts 98

SmartAction

OCTOBER 2, 2023

FORT WORTH, Texas, August 8, 2023 SmartAction, a leading provider of AI-powered virtual agents for customer-obsessed brands, is thrilled to announce the appointment of its dynamic go-to-market team, a strategic alliance aimed at accelerating new growth opportunities and bolstering customer satisfaction.

Marketing 74

Marketing Virtual Agent Customer centricity Sales 74

SmartKarrot

JUNE 20, 2023

Role: Customer Success Manager Location: United States (Remote) Organization: Liquid Web As a Customer Success Manager, you’ll ensure that customers receive more value from your offerings by engaging in onboarding activities. Promote customer retention and revenue growth within the current/assigned account base.

Engineering 19

Engineering Accountability Customer retention Sales 19

SmartKarrot

MAY 30, 2023

Role: Customer Success Executive Location: London, England, United Kingdom (On-site) Organization: Space32 As a Customer Success Executive, you’ll be a crucial member of our commercial team, whose primary goals are to qualify leads and convert inquiries from businesses searching for full- or part-time office space.

B2B 19

B2B SaaS Accountability Sales 19

SmartKarrot

MAY 31, 2023

Role: Customer Success Manager Location: San Francisco, CA, United States (Remote) Organization: Fieldguide As a Customer Success Manager, you’ll recommend best practises to increase usage, adoption, and income, you will have a book of business where you are personally accountable to renew and extend accounts.

Engineering 19

Engineering Upselling Consulting Consulting 19

SmartKarrot

DECEMBER 5, 2022

Role: Senior Director, Customer Success Location: Remote, United States Organization: OneSpan As a Senior Director, Customer Success, you will build, lead and scale a growing customer success management team while ensuring an excellent customer experience and that outcomes meet the customer goals. Apply here: [link].

Coaching 19

Coaching Metrics Accountability Sales 19

SmartKarrot

APRIL 24, 2023

Role: VP Customer Success Location: Austin, TX, United States (Hybrid) Organization: Prospera Hospitality As a VP Customer Success, you’ll create and organise a powerful CS squad. Follow and report on important team metrics. Create frameworks and participation models that maximise team staffing and client involvement.

SaaS 19

SaaS Coaching Metrics Sales 19

SmartKarrot

MARCH 31, 2023

Role: Customer Success Representative Location: New York, United States (On-site) Organization: RTM Business Group As a Customer Success Representative you’ll create and maintain connections with RTM’s top clients to aid in their ongoing success and expansion.

Engineering 19

Engineering CRM Sales Accountability 19

SmartKarrot

JUNE 13, 2023

Role: Customer Success Manager Location: New York, NY, United States (Remote) Organization: Polar Analytics As a Customer Success Manager, you’ll have plenty of options in the future. Contribute to level 1 requests for the Care team. Apply here: [link] Role: Sr. Create tickets and conduct the initial investigation.

Upselling 19

Upselling Marketing Accountability Engineering 19

SmartKarrot

MARCH 3, 2023

Role: Director of Enterprise Customer Success Location: San Diego, CA, United States (Remote) Organization: Drata As a Director of Enterprise Customer Success you’ll focus on creating, implementing, building, and leading the enterprise customer success strategy with our VP of Customer Success and senior team.

Enterprise 19

Enterprise Journey mapping Finance Accountability 19

SmartKarrot

MAY 17, 2023

Role: Customer Success Specialist Location: Illinois, United States (Hybrid) Organization: RedMane Technology LLC As a Customer Success Specialist, you’ll giving clients support and guidance using mCase. To help the platform team improve and guarantee customer pleasure, communicate the product team with client comments and requests.

Technical Support 19

Technical Support Journey mapping Accountability Engineering 19

SmartKarrot

MAY 18, 2023

Role: Customer Success Manager Location: Berlin, Germany (Remote) Organization: Canonical As a Customer Success Manager, you’ll familiarise new Canonical customers to our products and customer support procedures. Work together with sales and support to create and deliver engagement plans that achieve the goals of the client.

APIs 19

APIs Engineering Sales Analytics 19

SmartKarrot

JUNE 16, 2023

Customer Success Implementation Manager, you’ll serve as the main implementation lead for Lyra’s biggest employer segment, Major/Key segment employer clients (30,000+ lives), keeping constant touch with the customers’ benefits team members and other important stakeholders to ensure launch preparation.

Upselling 19

Upselling Advertising Sales Management 19

SmartKarrot

NOVEMBER 15, 2022

Role: Customer Success Manager Location: Cincinnati, OH (On-site) Organization: Motion Recruitment As a Customer Success Manager, you will own and efficiently manage multiple accounts, brands, and programs. Apply knowledge of company products and programs to provide strategic input to sales. Apply here: [link] .

Upselling 19

Upselling Construction SaaS Sales 19

SmartKarrot

JANUARY 13, 2023

Role: Customer Success Specialist Location: Warsaw, Mazowieckie, Poland (Hybrid) Organization: Zowie As a Customer Success Specialist, you will manage and support the success of a portfolio of customers across the entire post-sale customer journey from kick-off to advocacy and renewal. Apply here: [link]. Apply here: [link].

Upselling 19

Upselling Best practices Engineering Coaching 19