why-you-should-thank-customers-after-a-delay Blog Related Topics 
Toister Performance Solutions
OCTOBER 8, 2020
Advertising disclosure: This blog participates in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means to earn fees by linking to Amazon and affiliated sites. It's a busy day and your next customer has been waiting for awhile. What should you say to acknowledge the delay?
Beyond Philosophy
AUGUST 11, 2022
I posted on LinkedIn recently that the world is going mad (or crazy, depending on which side of the pond you read this). Many of my followers weighed in with their own experiences that tell a truth that is hard to swallow, the world has changed for good, but it’s not good for customers. Sure, it happens, I thought.
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Beyond Philosophy
FEBRUARY 29, 2024
After I booked it, she commented that the inheritance paid for the cruise. You could pay for dance lessons with it or your mortgage. Once you’ve got the money, it is there, and you can use it anywhere. Once you’ve got the money, it is there, and you can use it anywhere.
Beyond Philosophy
DECEMBER 22, 2022
Many of you are no doubt considering your New Year’s Resolutions. You have probably done this more than once. Unfortunately, like many of you, I have made and broken many New Year’s resolutions. Today, we will talk about why this happens and how you can manage these influences to a better outcome in 2023.
Nicereply
JANUARY 25, 2022
For a business, there’s nothing better than knowing you’ve delivered an exceptional customer experience. You crave those moments when you exceed your customers’ expectations and successfully carry out your brand vision. In fact, 73% of customers say they will abandon a brand after 3 negative experiences.
Nicereply
MAY 25, 2022
Something will go wrong, mistakes will be made and customers will be upset. The Carey School of Business found that only 37% of upset customers were satisfied when offered something in return for the issue. After a bad customer service experience, 39% of customers will avoid a company for two years.
Customer Service Life
APRIL 16, 2019
This article was originally published on the FCR blog on March 22, 2019. I recently contacted a company for customer service regarding a piece of software that was critical to me finishing a project. After sitting on hold on the phone for about five minutes I hung up and opted for live chat. Click here to read the original.
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