Comm100

SEPTEMBER 19, 2022

Connect the chatbot to your customer relationship management (CRM) system to keep track of customer queries and complaints. Integrating chatbots powered by AI into your business is a fantastic way to keep one step ahead of your competitors and provide superior customer service. Natural Language Processing. Third-party integrations.

Chatbots 63

Chatbots Abandon rate CRM Education 63

TechSee

JUNE 16, 2022

Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. With a career spanning over 20 years, Eric has an extensive amount of experience in Contact Center and 3rd party and onshore vendor management. Follow on LinkedIn.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

ShepHyken

AUGUST 14, 2020

It’s not just about interaction with sales or customer service. It’s not just about interaction with sales or customer service. Here are tips that can help ensure improved CX even while the world is facing the coronavirus crisis. #1. The insurer managed to become a partner in the consumer’s day to day life and healthcare.

Customer Experience 322

Customer Experience Entertainment Sales Healthcare 322

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. Today, you’d be hard-pressed to find a high-velocity sales, marketing, or product team without a designated operations function. 2020 was a real mixed bag of emotions. Like a box of chocolates, you never know what you’re gonna get during life in the pandemic. Some of us slowed down. Some of us sped up.

SaaS 98

SaaS Chief Customer Officer Upselling Metrics 98

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

Chief Customer Officer 64

Chief Customer Officer SaaS B2B Best practices 64

Totango

JANUARY 2, 2024

To transform your organization to reach this next level, enterprises often need a change agent who can help both functional teams and customers shift their behaviors to drive better results in the post-sales journey. Christina Brown, CDK Global Echoing Christina’s sentiment, Mariana shared that her team is going through a transition.

Automotive 101

Automotive Journey mapping Self service Sales 101

JustCall

APRIL 3, 2024

A surge in call volume is always good news for your business. But, it also leads to chaotic calls and handling long call queues for customer support and sales teams. So, how do you manage call surges during unanticipated high-traffic periods? Let’s explore the top 10 tips high call volume call centers could use.

Sales 52

Sales Interactive Voice Response Abandon rate Wait times 52

OctopusTech

JANUARY 23, 2024

In this blog, we will delve into crucial SEO strategies tailored specifically for Magento websites, providing you with a roadmap to enhance your website’s functionality. Its robust product management features facilitate efficient catalog handling, and the platform’s SEO-friendly design enhances visibility in search engine results.

Engineering 62

Engineering Enterprise Sales Management 62

LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. Our blog was visited every month by over 100k visitors , who spend 8 minutes on each page on average. Let me proudly present a list of 12 killer posts we’ve published this year on LiveChat Blog. How we reached 100,000 unique views a month on LiveChat blog. It was just great.

Chatbots 59

Chatbots B2B SaaS B2C 59

ProProfs Blog

DECEMBER 16, 2020

To make instant help possible, you’ll need live chat software to manage support during the holidays on your website besides offering phone and email platforms. You will have to come up with strategies that will help your support team manage live chat during the holiday season. Close a sale while having a conversation with the customer.

Management 147

Management Chatbots Sales Upselling 147

CSM Magazine

DECEMBER 19, 2023

Meanwhile, you can also follow these 10 tips to expand your small business. It helps you know your current customers and find new ones. However, you can also grow it in the already established market by offering something new to your audience. Consider offering new things to attract fresh customers.

Advertising 52

Advertising Analytics Marketing Big data 52

Totango

JUNE 10, 2022

As we saw in our 2021 State of the Customer Success Industry and Salary Report , the role of Customer Success Manager (CSM) is one of the fastest-growing jobs in the industry. Raise your hand for new projects. Customer success is still new. And if so, do you have any tips on what to post? Remember, there are no rules.

Chief Customer Officer 103

Chief Customer Officer Accountability Best practices Feedback 103

Nicereply

JANUARY 17, 2024

This blog post cuts through the noise and provides a guide to tackling eight of the most common customer complaints head-on. One striking statistic underscores this point: The probability of selling to an existing customer is 60-70%, while the probability of selling to a new prospect is just 5-20%. Satisfied customers become advocates.

Complaint resolution 105

Complaint resolution Scripts Feedback Wait times 105

ChurnZero

FEBRUARY 17, 2022

9 tips to get your CSMs to adopt Customer Success software. Because in that moment, you realize that a new tool means changing your ways, and if you’re being totally honest with yourself, you’re not so sure you’re ready for that. I have a few tips to help you drive adoption that sticks. Tip #1 for CSMs: embrace change.

CRM 98

CRM Chief Customer Officer SaaS Morale 98

Method:CRM

MAY 23, 2023

In this blog, we’ll go over how you can customize your invoices to make them more professional, engaging, and effective. Step 1: Create a new template or edit an existing one To create a new template in QuickBooks Online , follow these steps: Click the gear icon, then select “Custom Form Styles.”

Personalization 97

Personalization Revenue potential Engineering Sales 97

aircall

OCTOBER 13, 2022

Savvy operations managers have a nose for finding ever-smarter ways to improve operations management. Where others navigate obstacles with clunky workarounds, ops managers see an opportunity for leaner processes. First, What Is Operations Management? Ops managers can be the unsung heroes of progress. That’s a lot!

Management 118

Management Sales Consulting Consulting 118

CallSource Insights

NOVEMBER 29, 2022

You can also check out our reputation management tools for businesses here. Your company’s reputation isn’t just important from a customer acquisition perspective; it also affects your bottom line in terms of sales as well. In this article are a few reasons why your company’s reputation matters now more than ever.

Benchmark 97

Benchmark Automotive Feedback Sales 97

Lumoa

MARCH 21, 2023

You read blog posts and research articles if you want to learn more about a specific topic. Whether you’re planning new CX strategies , want to become more customer-centric , or just want to learn more about customer experience , these customer experience books will help you do that. Nowadays, most people search for information online.

Customer Experience 94

Customer Experience Chief Customer Officer Customer centricity Management 94

aircall

MARCH 9, 2022

From using new technologies to improving your conversation, there’s always room to develop your sales approach. And not only is learning an ongoing part of mastering the sales craft, but it’s also central to scaling a high-performing sales team. . The Importance of Professional Development for Sales Teams .

Sales 62

Sales SaaS CRM Analytics 62

Totango

SEPTEMBER 20, 2022

Here we’ll walk you through the essentials you need to know to harness customer enablement to increase B2B and SaaS sales. Then we’ll look at the benefits of customer enablement and how it mutually supports sales enablement strategies. First, we’ll define what customer enablement is. First, we’ll define what customer enablement is.

B2B 83

B2B SaaS Education Brand ambassadors 83

CrazyCall

SEPTEMBER 4, 2018

Sales influencers adore doing this. Of course we can’t highlight thousands, indeed tens of thousands of inspirational and experienced sales executives, but we’ve created this list of 21 influencers who constantly share helpful advice, sales tips & tricks on social media and make up the world of sales, including the social selling.

Sales 129

Sales SaaS CRM B2B 129

JustCall

MARCH 9, 2023

The impact of sales gamification is much lar ger than you think. In this blog, we will understand the benefits of using sales gamification the right way, the top-3 sales gamification software to consider, as well as some interesting sales gamification examples. The need of the hour? Let’s get going.

Gamification 52

Gamification Sales Morale CRM 52

Totango

MAY 13, 2022

In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. Customer engagement platforms are automation solutions that help you monitor, manage and optimize your client interactions. Learning management system (LMS) platforms. Why You Need a Customer Engagement Platform.

Enterprise 105

Enterprise Customer Support SaaS Sales 105

SmartKarrot

FEBRUARY 12, 2021

The plethora of solutions or blogs may not be useful when it comes to gaining insight and knowledge. Here are the best insightful SaaS blogs that can help you make better decisions, solve complex issues, or understand new techniques to gain an advantage in the competitive SaaS world. The 20 Best SaaS Blogs You Must Follow.

SaaS 23

SaaS B2B Metrics Sales 23

Nicereply

DECEMBER 28, 2021

Looking back, we published podcasts (23 episodes) and blog posts (228 posts) full of tips and tricks to improve your customer experience. Looking back, we published podcasts (23 episodes) and blog posts (228 posts) full of tips and tricks to improve your customer experience. 5 Most Favorite Blog Posts Published in 2021.

Customer Support 98

Customer Support Benchmark outsourcing Business Process Outsourcing 98

ClientSuccess

DECEMBER 12, 2022

When making a switch from one compensation plan to another for your Customer Success Managers (CSMs), it’s important to make the transition as smooth and considerate as possible. The introduction of a Base + Bonus plan is an excellent way to incentivize Customer Success Managers and encourage better performance. Base + Bonus.

Management 87

Management Accountability Sales Upselling 87

ClientSuccess

NOVEMBER 2, 2022

Over the years, customer success manager roles have expanded to include many different responsibilities. Bridging the gap between customers and a product team is critical, from managing customer implementations to ongoing account maintenance. How have they used your product in new and interesting ways since kick-off? .

Customer retention 70

Customer retention Upselling SaaS Accountability 70

JivoChat

APRIL 24, 2023

In this blog post, we’ll discuss how subscription businesses should approach social media as a whole. We’ll delve into some real-life examples of brands that are thriving on these platforms, and we’ll even provide some no-nonsense tips that you can put into action on your own campaigns.

Advertising 75

Advertising Feedback Marketing B2B 75

Totango

AUGUST 25, 2022

In this article, we’ll offer some tips for a winning customer engagement SaaS strategy. In this article, we’ll offer some tips for a winning customer engagement SaaS strategy. SaaS customer engagement is the strategic management of interactions with software users to help them see the value of the product.

SaaS 98

SaaS Upselling Metrics Journey mapping 98

Totango

AUGUST 23, 2022

Finally, we’ll offer some guidelines on how to structure your B2B customer journey map around key touchpoints and how to use technology to automate an effective touchpoint management strategy. For example, a website visit, an online sales purchase and a phone support call are all potential customer journey B2B touchpoints.

B2B 117

B2B Journey mapping SaaS Engineering 117

aircall

DECEMBER 8, 2021

Guaranteed to help your sales and support teams reach their goals, these features will boost your reps’ productivity this holiday season—all while helping them provide best-in-class customer service. Review our top tips for prepping your team for the holiday season. Our top tip? To a healthy, happy, and peaceful New Year.

Sales 62

Sales Analytics Wait times Call Center 62

aircall

FEBRUARY 9, 2022

Strong sales teams are always iterating their lead nurturing process. That’s why we collaborated with Teamleader to gather the latest tips and best practices for how to approach lead nurturing today. . That’s why we collaborated with Teamleader to gather the latest tips and best practices for how to approach lead nurturing today. .

Best practices 62

Best practices B2B Sales Chatbots 62

ChurnZero

JANUARY 25, 2024

As the role of CS changes, so do the critical skills required for CS teams, their leaders, and CS professionals seeking new roles. Skillset 1: Sales acumen In 2024, driving revenue is a primary responsibility of CS. This means that sales acumen is no longer just a bonus for CS professionals—it’s a new baseline for many companies.

Education 52

Education Upselling Consulting Consulting 52

OctopusTech

DECEMBER 23, 2022

Time is an ultimate luxury and business owners don’t have ample time to develop new SEO strategies for their websites as it requires deep research and understanding of different aspects. With their vast knowledge and experience, they specialize in this field and will manage your site 24/7 by delivering you the expected results.

Engineering 118

Engineering Analytics Sales Consulting 118

JustCall

OCTOBER 25, 2023

As you know, call centers are always under pressure to deliver great customer service and boost sales. It is also about nurturing and managing leads to guide them through the sales funnel. For example, you can employ automated call logging, automated task management, and data integration. of interactions today.

CRM 52

CRM Call Center Call Logging Sales 52

ClientSuccess

DECEMBER 19, 2022

In this blog, we’ll be exploring the five playbooks every CSM team should have in order to ensure success and consistency across the team. Onboarding Playbook: The onboarding playbook is essential for any CSM team, as it outlines the steps and processes that need to be followed when engaging with a new customer.

Upselling 72

Upselling Education Best practices Sales 72

ClientSuccess

JUNE 8, 2022

As a modern customer success professional, you probably read all the books on delivering incredible customer experiences, follow all the thought leaders on LinkedIn who share tips and tricks on daily customer engagement, and check your favorite blogs regularly to stay up-to-date on industry trends.

Customer retention 52

Customer retention Metrics Sales Accountability 52