Eptica

OCTOBER 29, 2020

Our latest blog by parent company Enghouse Interactive explains the four big advantages for customer service of migrating to Teams and outlines how it can help you build a collaborative contact centre within your organisation. Given its clear benefits, how can you extend Teams to your contact centre? Share this page on: Tweet.

Customer centricity 56

Customer centricity Best practices Marketing Management 56

TMP Direct

SEPTEMBER 16, 2021

If you have gated content that follows a blog post, make sure the blog post has enough valuable information for readers to part with their contact information. Start a blog, optimize homepage and inner content, take advantage of local SEO opportunities and use ‘alt tags’ for images.

B2B 96

B2B B2C Chatbots Advertising 96

ChurnZero

APRIL 15, 2022

Additionally, they have a Play step to tag accounts. When accounts get added to the Play, ChurnZero automatically tags them as “expansion.” This tag informs other ChurnZero users that an account has an active expansion opportunity open. The team uses the links within the welcome email to define training webinar topics.

Accountability 98

Accountability SaaS Upselling Metrics 98

Toister Performance Solutions

DECEMBER 2, 2021

In fact, if it wasn't for the name tag and the employees' offer to retrieve a pair of shoes in Sally's size, we might have easily mistaken the employee for another Dr. Martens fan. We also have a program that encourages employees to share blog posts and other announcements via social media." asked an employee as she approached Sally.

Customer advocacy 124

Customer advocacy Finance Customer centricity Sales 124

CustomerSuccessBox

AUGUST 1, 2019

Positive confidence tags : If the customer is driving a case study with you, if they have referred anyone, etc. The Risk Tags: Your champion has left the company, any specific threat to the company, any feature without which customer may not be ready to go ahead. External factors.

SaaS 74

SaaS B2B Accountability Metrics 74

CrazyCall

DECEMBER 12, 2018

Plus, people share what they find as the most valuable – articles, videos, webinars, lectures. What’s also important – posts on the group are divided into different topics thanks to tags. There is an adequate tag for cold calling, prospecting, events, tools and much, much more. It contains audience-created content.

Sales 106

Sales B2B Best practices Marketing 106

COPC

JUNE 9, 2023

This blog article discusses the importance of employing multiple types of AI, implementing effective controls and guardrails, and adapting specific roles within the CX organization. Webinar: Considerations for Navigating AI in CX Explore approaches to using artificial intelligence AI to service your customers.

Customer Experience 114

Customer Experience Analytics Technology Average Handle Time 114

JivoChat

MARCH 10, 2022

Why are blogs on certain topics doing exceptionally well? Let’s say you’re having a webinar catering to real estate professionals. Also, use data to personalize name tags and subject lines to connect with each individual on a personal level. Why are certain channels not working for your advertisements? That’s what I thought. .

Marketing 75

Marketing Real estate Advertising Telemarketing 75

Kayako

DECEMBER 10, 2015

Janna Bastow, co-founder of ProdPad , joined Kayako’s Product Manager Dan Wong for a webinar about how to use your product roadmap as a customer communication tool. In the webinar, Janna spoke about how companies have successfully gone public with their product roadmaps, and shared exactly what steps you’ll need to take to launch yours.

Construction 53

Construction Sales Marketing Management 53

GetFeedback

JULY 19, 2019

For example, the overwhelming majority of tweets about a particular business do not tag the business in question. In fact, we recently partnered with our friends at Forrester and launched a webinar on how to build a simple and effective VoC program that impacts the bottom line. . Check out the full webinar recording here.

Feedback 104

Feedback Customer advocacy Surveys Customer Experience 104

NICE inContact

OCTOBER 4, 2019

You would rather take a picture of the spoiled yogurt, tag the brand, and share it on social media. Check out our webinar, Digital – First Customer Service: The Future is Here Today , to learn more. The post Why First Response Time Is Not Enough For Your Mobile Customers appeared first on NICE inContact Blog.

Airlines 55

Airlines Benchmark Metrics CRM 55

Call Experts

DECEMBER 18, 2019

According to The State of IVRs in 2018 webinar, 83% of users would avoid a company after a poor experience with an interactive voice response. Engagements must be tagged to understand how to optimize routing and save customers' time. More Blogs Menu. Data matters. Listen and optimize. Setting up tracking isn't enough.

Interactive Voice Response 81

Interactive Voice Response Journey mapping Contact Center Call Center 81

Education Services Group

SEPTEMBER 4, 2018

I’ve also tagged the comments with the names of their creator, in case you’re interested in following these folks on LinkedIn. I presented suggested solutions, including global custom training and webinars, which I invited the most engaged users to. Did you like this blog post? If so, then why not: Subscribe to This Blog.

Customer retention 49

Customer retention Management Analytics Metrics 49

JustCall

MARCH 24, 2020

Check out this blog to make the best use of tools for remote teams. You can assign, chat, and tag team members and have stress-free collaboration. Talk, tag people or give comments and reviews- all in one platform. With Zoom, you can hold meetings, theme discussions, larger conferences, and webinars. less travel.

Multichannel 68

Multichannel Accountability Time management Management 68

JustCall

JUNE 15, 2020

Talk with agents or tag agents, give comments and reviews – all in one platform. In this way, you eliminate all confusion You can assign, chat, and tag team members and have stress-free collaboration. Like, tagging important conversations that you need to answer as per time zones. Productivity hikes, and no chaos.

Customer Service 52

Customer Service Virtual Agent Accountability Multichannel 52

aircall

JANUARY 19, 2021

Call tagging: Tag calls to identify the status of an account or bookmark it for any designated purpose. It’s helpful to choose a company that offers webinars that cover topics like workflows, webhooks, and data partners, like these from Aircall. .

voip 62

voip Interactive Voice Response Sales Government 62

Spearline

APRIL 30, 2019

Tags: Automated testing. Our platform enables enterprises and telecommunications service providers to test connectivity and quality on global telecoms networks, testing automatically at volume. If you are interested in benefiting from our platform, please get in touch with us. ¹ forbes UA. ² telegraph.co.uk. ³ cia.gov.

Telecommunications 40

Telecommunications Enterprise Customer Experience Sales 40

Branch Mesenger

SEPTEMBER 18, 2018

90 million users tap tags within Instagram to track down things they want to buy. Register for our webinar to learn more about how companies and employees can use Branch Pay. **?? Read the full announcement on our blog. **. Learn more about the report's findings at CNBC. ??Insta-Shopping. Insta-Shopping.

Employee engagement 54

Employee engagement Enterprise Marketing Management 54

JustCall

JULY 29, 2019

You can make notes about your call during the call, and then add tags to your call. To learn more about how cloud telephony can boost productivity in your support teams, join our webinar and learn how to set up a cloud telephony solution in under 15 minutes. . Auto Dialer gives you the power to record your calls. A Step by Step Guide].

Wait times 45

Wait times voip Customer Support CRM 45

Nicereply

APRIL 30, 2020

This can be a free eBook guide to your services or a discounted entry for your next webinar or just extra credits in their account. Social Media – Users now openly approach companies by tagging/mentioning on Twitter or Facebook to get solutions. Be quick in responding to your users across social media platforms.

Sales 69

Sales Customer Service Upselling CRM 69

Avaya

JUNE 18, 2018

With Avaya Workforce Optimization, you can safely record, archive, and protect personal data through advanced, 256-compliant encryption, Payment Card Industry Security (PCI), data identification, and tagging and identifying consent/no consent situations.

Quality management 40

Quality management Analytics Coaching Contact Center 40

JivoChat

APRIL 8, 2021

Besides conference calls, you can use the platform to run virtual tours, product demos, and personalized webinars—all of which help increase user engagement. Video webinars. Key features: Tag members. Key features: Audio and video conferencing. Group live chat. Multi-screen sharing for real-time collaboration. Track referrals.

Sales 52

Sales Chatbots Brand ambassadors Surveys 52

JustCall

APRIL 5, 2023

From filtering out inbound calls through call tagging and blocking to setting up drip campaigns that trigger upon satisfying present conditions – you can free up resources that would otherwise be expended in monitoring such activities. RingCentral’s interactive features let you conduct webinars for training or new product announcements.

Interactive Voice Response 52

Interactive Voice Response voip Analytics Contact Center 52

SmartKarrot

FEBRUARY 26, 2021

Do they have a website, a good blog, or whitepapers? Are they communicating with their customers through webinars, videos, or podcasts? You can learn from tags, buttons, keywords, and more. Knowing perks that are given to customers will help you devise your own perks and discount packages. Analyse their marketing tactics.

SaaS 10

SaaS Marketing B2B Sales 10

Pointillist

JULY 25, 2018

Pointillist Web Tag and Mobile SDK: Pointillist’s journey tracking tools can be readily instrumented on your website and in mobile apps for any platform. Training is most successful when conducted in-person but if that is not an option, a live webinar would work too. This process typically takes 1-2 days.

Analytics 93

Analytics Government APIs Metrics 93

ChurnZero

DECEMBER 16, 2022

In our webinar, “ Focusing on ICBs to accelerate user adoption and success ,” Jason shares strategies for mapping and rewarding ideal customer behaviors to drive adoption, product engagement and customer retention. Learn how to define your range of customer fit in our blog, “ Defining the gray area between stretch-fit and bad-fit customers.”.

Metrics 98

Metrics Journey mapping Sales Accountability 98

Pointillist

JULY 25, 2018

Pointillist Web Tag and Mobile SDK: Pointillist’s journey tracking tools can be readily instrumented on your website and in mobile apps for any platform. Training is most successful when conducted in-person but if that is not an option, a live webinar would work too. This process typically takes 1-2 days.

Analytics 43

Analytics Metrics Government Journey mapping 43

SmartKarrot

FEBRUARY 18, 2021

Now, you might tag a ‘surreal’ tag to that, but let me break it to you, it is still possible and very much doable by you and your team. Your blogs or articles are the best way to promote any of your products or showcase the customers about its features. To Address and Answer Customer’s Queries. That’s a Wrap.

Education 10

Education Customer retention Upselling B2B 10