Eptica

FEBRUARY 13, 2019

In this blog, I’m going to give a bit more details on how two customers in different industries have realized ROI on their investment. Reviewing 2018 – our top 10 blog posts from the year. Financial services – leading international customer credit company Situation: Operating across Europe, this brand has 9.3

Surveys 62

Surveys Feedback Metrics Best practices 62

ViiBE Blog

MAY 26, 2023

ViiBE Blog Solving plumbing problems with remote visual assistance in plumbing management software Marc Prempain May 26, 2023 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now!

Management 52

Management B2B Technology Marketing 52

Eptica

JANUARY 6, 2016

However, before exploring some of these trends in future blog posts, I’d like to take the opportunity to review 2015 – specifically some of the most popular topics covered by the Eptica blog. In descending order the top 5 blogs were: 1. In descending order the top 5 blogs were:

Customer Experience 50

Customer Experience Multichannel Self service Contact Center 50

Kayako

FEBRUARY 14, 2018

They give retailers a mechanism to better understand customers. Sixty-four percent of retailers surveyed credit their loyalty programs as the most effective method for connecting with customers. You might think of retailers like Sephora, restaurants and coffee shops, even credit card companies. Offer immediate rewards.

Customer retention 72

Customer retention Marketing Surveys Best practices 72

AWS Machine Learning

APRIL 7, 2023

Retailers can deliver more frictionless experiences on the go with natural language processing (NLP), real-time recommendation systems, and fraud detection. To learn more, you can visit this guide on the AWS Containers Blog or Verizon’s 5GEdgeTutorials repository for one such example.

Telecommunications 82

Telecommunications Scripts Enterprise Engineering 82

Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. By taking a customer-centric approach to customer service, these three companies have managed to set the bar for the industry and establish themselves as customer service champions. Or, more terrifyingly, when it’s plummeting into negative territory?

Customer centricity 83

Customer centricity Airlines Metrics Feedback 83

AWS Machine Learning

AUGUST 15, 2022

Across multiple industries, customers need to process millions of documents per year in the course of their business. In part 1, we described the data capture and document classification stages, where we categorized and tagged documents such as bank statements, invoices, and receipt documents.

Banking 75

Banking APIs Accountability Analytics 75

aircall

JUNE 30, 2021

You should always aim to have a 100% customer retention rate, but it’s important to remember that this number depends on the industry. Based on a recent study conducted by Statista, here are the top four average customer retention rates across different industries: Retail: 63%. This can even be a lot longer in some industries.

Customer retention 62

Customer retention Customer advocacy Wait times Brand ambassadors 62

Eptica

AUGUST 30, 2017

In my previous series of blogs I explained the basic AI terms , including bots and chatbots , and the impact they have on CX, and now I want to turn my attention to text analytics. Five ways retailers can improve CX ahead of Peak. That way AI will deliver real, lasting value to your CX activities. Share this page on: Tweet.

Analytics 50

Analytics Customer Experience Chatbots Best practices 50

delighted

AUGUST 9, 2019

They can tag you, use a unique hashtag, or leave it directly on your page. Influencer testimonials: Think of influencers as the celebrities of your industry. The timing to request a customer testimonial largely depends on your industry. Retail and ecommerce. If possible, try to include different testimonial formats.

Marketing 50

Marketing Surveys Feedback Advertising 50

ProProfs Blog

DECEMBER 4, 2020

While the former helps businesses promote and sell their services based on industry research and advertising, the latter offers assistance and advice to people already using a brand’s product or service. They’ll tag or sometimes even ask their followers to share their experience with others they know.

Marketing 147

Marketing Customer Service Upselling Customer Support 147

Lumoa

DECEMBER 15, 2022

For example, a business insurance company can use VoC analytics to determine which industries they should target. they could then write an informative blog post or create helpful social media content to attract more potential clients. Social media is a customer feedback goldmine for retail companies in particular.

Analytics 94

Analytics Feedback Banking Surveys 94

AWS Machine Learning

NOVEMBER 22, 2023

Use the “Generative AI” tag as you are browsing the session catalog to find them. Talk with AWS experts in 14 different industries and explore industry-specific generative AI use cases, including demos from advertising and marketing, aerospace and satellite, manufacturing, and more.

Engineering 113

Engineering Best practices APIs Government 113

Eptica

JUNE 24, 2020

Author: Anne-Merete Jensen - Senior Business Consultant Normally this would be the time of year that retailers, and companies in many other sectors, begin preparing for the Peak holiday season. However, in 2020 almost every industry has seen its operations and planning thrown into turmoil. Published on: June 24, 2020.

Customer Service 79

Customer Service Self service Best practices Consulting 79

Branch Mesenger

FEBRUARY 2, 2018

Shiftonomics Webinar: How Personalization & In-Store Experience Impact the Future of Retail. In the past few years retail has experienced profound transformation, rapid advances in technology, and mobile development have changed consumer shopping habits at speeds measured in instant delivery, next day shipping, and gotta have it now.

Real estate 67

Real estate Marketing Technology Personalization 67

SmartKarrot

NOVEMBER 2, 2020

He is a professional marketer helping companies improve their efforts in marketing through blogging, books, videos, and public speaking. Customers use the hashtag #RaveAtHome to tag us in their living room parties, at-home photo shoots, and light art skills.”. Jack Choros , Blog Editor, Iron Monk. Reuben Yonatan, CEO, GetVoIP.

Customer retention 21

Customer retention Consulting Consulting Marketing 21

JivoChat

APRIL 27, 2022

You can customize the URLs and meta tags, the platform creates sitemaps automatically, optimizes site images, and enables you to have a mobile-friendly website. When we talk about businesses that are in the tech industry, having a website is fundamental. Education Blog. 20 Best Wix Website Templates. Business & Service.

Real estate 75

Real estate Consulting Consulting Education 75

aircall

MARCH 19, 2021

The kind of descriptive data that’s most useful varies from company to company, depending on your industry. But here are some examples of basic descriptive data that many organizations track: Career information: Current employment status, industry, income, etc. Family information: Marital status, family size, etc.

Sales 62

Sales CRM Marketing Best practices 62

Infinity

APRIL 19, 2022

In this blog, we’ll explore the various marketing attribution model types available to you. This makes it unsuitable for industries or markets that work to longer lead times. Internet Gardener may be an award-winning online retailer, but 35% of their orders come via phone. Which attribution model should I be using?

Marketing 52

Marketing Sales Accountability Advertising 52

Eptica

DECEMBER 4, 2015

How good is retail customer service? Author: Pauline Ashenden With so much money spent at this time of year, the Holiday period is crucial for retailers. In today’s competitive industry, a good Christmas can literally mean the difference between survival and going bankrupt. Date: Friday, December 4, 2015 Happy Holidays?

Multichannel 49

Multichannel Customer Service Upselling Contact Center 49

Pointillist

JULY 5, 2019

Despite the almost universal adoption of voice of the customer programs, most industry front-runners were repeats and nearly all of their scores either stagnated or decayed. In the most recent US Customer Experience Index report, Forrester revealed that the overall quality of the US customer experience rose by an anemic 0.4

Analytics 45

Analytics Feedback Surveys Enterprise 45

Pointillist

MARCH 1, 2019

Tag Your Customer Service Touchpoints Employing customer journey analytics in your call center operation has the added benefit of tagging all your customer service touchpoints. A study by service and support industry consultant MetricNet found that the biggest driver of FCR is agent training hours.

First call resolution 75

First call resolution Call Center Self service Analytics 75

OctopusTech

SEPTEMBER 29, 2022

Many platforms provide solutions based on industry, compatibility, usage, features, and scale of business. Administrators can also design custom rules for call routing based on the workflow of an industry. Some of the popular knowledge base content includes video tutorials, FAQ pages, blogs, and articles. Customization options.

Customer Service 62

Customer Service CRM Self service Analytics 62

Pointillist

MARCH 1, 2019

Tag Your Customer Service Touchpoints Employing customer journey analytics in your call center operation has the added benefit of tagging all your customer service touchpoints. A study by service and support industry consultant MetricNet found that the biggest driver of FCR is agent training hours.

First call resolution 40

First call resolution Call Center Self service Analytics 40

ProProfs Blog

OCTOBER 25, 2021

In this blog, we will understand the growing importance of collecting customer feedback, discuss some must-have features, and explore over 40+ customer feedback software. Create actionable industry benchmarks spread over the industry, touchpoint, or channels. Smart tagging of users and moderators to easily segment conversations.

Feedback 148

Feedback Surveys Enterprise Analytics 148

ProProfs Blog

OCTOBER 25, 2017

Live chat software such as ProProfs Chat can help companies simulate the retail store experience for customers, with live support while they “browse through” options. Sometimes, customers may forget to tag a brand and simply type its name instead. Live chat software. Content curation/social media management software.

Customer Support 150

Customer Support call center software Analytics Call Center 150

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. Business Seeks Industry-Leading CRM. Business Seeks Industry-Specific CRM. Business Seeks Industry-Leading CRM. Out of all the customer engagement software tools that are out there, which one is right for your company?

CRM 41

CRM Enterprise SaaS Marketing 41