Eptica

SEPTEMBER 23, 2020

Date: Wednesday, September 23, 2020 Author: Guest author: Martin Hill-Wilson Guest Post: Emotive CX for Customer Interaction. Author: Guest author: Martin Hill-Wilson Thanks to increased focus and investment in customer experience companies are now improving outcomes when it comes to dealing with customers and reducing the effort involved.

Best practices 117

Best practices Customer Experience Customer Service 117

Eptica

JUNE 18, 2021

Read our latest guest post from leading contact centre expert Morris Pentel to learn best practice tips that will help you improve your working experience by making it better by design. You can access the blog here on our parent company Enghouse Interactive’s site. Share this page on: Tweet.

Best practices 96

Best practices Management Customer Service 96

Eptica

APRIL 1, 2021

Drawing on expert analysis, our latest blog explains how you can calculate the ROI of Teams in five areas – read the full article on our parent company Enghouse Interactive’s site. How to build mental muscle memory for customer service success. Share this page on: Tweet.

Best practices 72

Best practices Technology Management Customer Service 72

Eptica

JUNE 3, 2020

Author: Guest author - Blake Morgan Today, customers demand a seamless experience from companies – whatever channel they use to make contact. You might also be interested in these posts: The impact of knowledge on current customer satisfaction. Customer service: why you can learn from the classics.

Multichannel 79

Multichannel Best practices Banking Feedback 79

Eptica

MAY 28, 2021

Date: Friday, May 28, 2021 Author: Pauline Ashenden - Demand Generation Manager How Housing Associations can transform customer service in 2021. Author: Pauline Ashenden - Demand Generation Manager Customer satisfaction is a key metric for Housing Associations – and the focus on customer service is increasing post-pandemic.

Customer Service 72

Customer Service Metrics Marketing Management 72

Eptica

APRIL 28, 2020

Author: Manuela Pifani, CXellence Consulting This week we’re featuring different perspectives on customer service and customer experience during the current COVID-19 pandemic and beyond. Check back later in the week for further insight on customer service in the age of COVID-19. Share this page on: Tweet.

Best practices 79

Best practices Consulting Consulting Customer centricity 79

Eptica

MARCH 4, 2020

Date: Wednesday, March 4, 2020 Author: Guest author: Shep Hyken Keep Your Customers Amazed. Author: Guest author: Shep Hyken In our latest guest post, noted customer service expert Shep Hyken explains the importance of amazement to keeping your customers happy and loyal. Unlocking customer insight with technology.

Best practices 79

Best practices Technology Customer Service Customer Experience 79

Toister Performance Solutions

DECEMBER 2, 2021

In fact, if it wasn't for the name tag and the employees' offer to retrieve a pair of shoes in Sally's size, we might have easily mistaken the employee for another Dr. Martens fan. Their enthusiasm made it far easier to connect with customers and assist them. Their job is to get the word out about a company's products and services.

Customer advocacy 124

Customer advocacy Finance Customer centricity Sales 124

JivoChat

AUGUST 10, 2023

Benefits of affiliate marketing Some of the top benefits of affiliate marketing include: Builds social proof: When a trusted affiliate, influencer, or industry expert vouches for your product, you get extra worthiness points. Here’s a checklist to help you locate a trusted affiliate partner: Are they an expert in your niche?

Sales 75

Sales Marketing SaaS Construction 75

Playvox

AUGUST 23, 2022

Chat for customer support was starting to trend before the pandemic. But as it wore on, customers took an even bigger interest, and live chat tickets surged by 50%. Today, according to Zendesk, support teams that have the fastest resolution times and highest CSAT ratings are 42 percent more likely to be messaging with their customers.

Benchmark 52

Benchmark Analytics Banking Customer Support 52

ViiBE Blog

MAY 26, 2023

ViiBE Blog Solving plumbing problems with remote visual assistance in plumbing management software Marc Prempain May 26, 2023 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now!

Management 52

Management B2B Technology Marketing 52

Outsource Consultants

OCTOBER 13, 2020

If you read the blog title and thought, “Great! In short, The Philippines, the long-standing leader in offshore outsourcing, is facing some real hurdles to regaining full-service continuity and scale. Few (if any) outsource locations can compete with The Philippines on price tag. A quick answer to my question,” I’m sorry.

outsourcing 128

outsourcing Call Center Contact Center Marketing 128

TeleDirect

MARCH 9, 2023

The same rules apply regardless of what industry you’re in or what type of product or service your company offers. Without excellent customer service, you can’t expect to go very far. After all, when customers don’t feel heard or respected, they’ll take their business elsewhere. That’s where experts can help.

Call Center 62

Call Center Telemarketing outsourcing Customer Service 62

ProProfs Blog

JANUARY 24, 2020

If I were to ask you what’s the most trusted source for knowing whether a product or service is worth taking? Would you say: Product/service reviews? That’s the power of customer advocacy. Get closer than ever to your customers. So, before we get into the dynamics of customer advocacy, let’s cover the basics first. .

Customer advocacy 155

Customer advocacy Marketing Feedback B2B 155

JivoChat

JUNE 13, 2023

You can use that to tell the story of how your brand was created and allow customers to know more about the company they are going to buy from. This is an opportunity to humanize your brand, highlight the values behind your business and engage with customers. You can also make videos of photoshoots made for marketing campaigns.

Accountability 75

Accountability Marketing Sales Personalization 75

Call Experts

DECEMBER 18, 2019

Automated phone lines are a powerful resource for interactions with your customers. With optimized tools, you can create optimized protocols and systems with the intention of your customers moving with ease to find answers. To build an easy to use IVR that helps your customers follow these five tips! Keep the options relevant.

Interactive Voice Response 81

Interactive Voice Response Journey mapping Contact Center Call Center 81

aircall

APRIL 3, 2019

” Although the customer has left, Sales and Support professionals still have work to do before starting a new conversation. This process of wrapping up the previous call before attending to a new one is called “after-call work” and is vital to creating and maintaining healthy customer experiences and interactions. Commenting.

Call flow 90

Call flow Sales Morale Personalization 90

Call Experts

FEBRUARY 25, 2021

Because of this, availability is an essential concept your customer journey must address. Contact center services ensure that you never miss out on opportunities to acquire brand-new clients while providing fantastic customer service. Your phone rings while you’re helping another customer. Is this you?

Contact Center 52

Contact Center Answering services Advertising Scripts 52

ViiBE Blog

FEBRUARY 9, 2021

Sectors with high turnover rates such as the field service industry are currently haemorrhaging knowledge and thus capital without robust solutions. Taking the necessary steps to build knowledge management solutions to retain expert knowledge is key to an organization’s long term success.

Management 52

Management Construction Best practices Call Center 52

Eptica

AUGUST 19, 2020

Author: Steve Nattress Every organisation understands the importance of customer experience to engaging consumers, differentiating against competitors and ultimately growing revenues. However, while businesses know they need to be customer-centric, achieving it consistently is not always easy.

Customer centricity 82

Customer centricity Chief Customer Officer Best practices Customer Experience 82

CSM Magazine

MARCH 31, 2023

In this blog post, we’ll explore several funeral home lead-generation methods that can help attract more clients and grow your business. The first step to building a strong online presence is to make a professional website that shows off the services and expertise of your funeral home.

Consulting 52

Consulting Consulting Education Engineering 52

OctopusTech

APRIL 28, 2023

Website redesigning services refer to the process of updating and improving an existing website’s design, functionality, and content. The main goal of website redesign services is to enhance the website’s overall performance, functionality, and user experience to meet the needs of both the business and its customers.

Engineering 62

Engineering Sales outsourcing Feedback 62

aircall

JANUARY 24, 2022

Without customers who make purchases, refer friends, and keep coming back for more, it’s very hard to grow a business. Making your customers feel important is a vital component of this cycle. Businesses typically rise to the top when they offer the types of products and services that people want. But, it only begins there.

Call Center 126

Call Center Best practices call center software CRM 126

ViiBE Blog

JUNE 3, 2021

Field service managers rely on these systems to keep tabs on current operations and plan out future ones. As field service becomes more remote, priorities are changing. Customer-service facing use cases differ in needs from remote virtual inspection or quality control. Where is the software being used?

CRM 52

CRM First call resolution Call Center Metrics 52

Eptica

APRIL 30, 2020

Date: Thursday, April 30, 2020 Author: Pauline Ashenden - Demand Generation Manager Caring for your customers during COVID-19. Essentially, businesses that show that they are supporting their customers - especially the most vulnerable - will be best placed to recover when the pandemic eases. Published on: April 30, 2020.

Self service 74

Self service Best practices Morale Banking 74

Eptica

APRIL 15, 2020

Date: Wednesday, April 15, 2020 Author: Taoufik Massoussi - Product Manager & Head of AI The importance of listening to customers during COVID-19. At times like this, the experience and service brands provide is vita l. Give customers a voice Let consumers tell you, in their own words, what they think and what matters most to them.

Surveys 95

Surveys Best practices Analytics Feedback 95

aircall

DECEMBER 7, 2017

Spotahome’s customer experience team needs to be responsive around the clock to consistently reach that result. Sales and Customer Support act as the first line of contact, while Booking Management takes care of lease scheduling and logistics. This was the beginning of our Customer Experience education,” Bueno admits.

Customer Service 90

Customer Service Multichannel Education Call Center 90

Creative Virtual

OCTOBER 6, 2022

Good day – Guten tag – Buenos días – Bonne journée – Goededag – Buona giornata – There are more than 7,000 known languages spoken in the world today. Back in 2014, the International Customer Management Institute (ICMI) published a report titled The Growing Need for Multilanguage Customer Support.

Virtual Agent 64

Virtual Agent Customer Service Engineering Self service 64

aircall

DECEMBER 7, 2022

When evaluating different cloud-based phone solutions , it’s important to compare service providers based on what your team needs. While it also offers additional products and services, its voice solution is what we’ll focus on here. Why Do You Need to Search for a Nextiva Alternative? Number of Entry-Level Integrations: 100+.

Interactive Voice Response 62

Interactive Voice Response Call Logging voip Marketing 62

ProProfs Blog

OCTOBER 13, 2020

When almost 60% of customers believe that waiting on hold for a minute is too long, then imagine how a customer-obsessed CEO, Jeff Bezos, must have felt after waiting for more than four minutes to get on line with its own customer service team? We’ll help you learn everything about FCR in this blog post.

Banking 148

Banking Interactive Voice Response Chatbots Metrics 148

aircall

OCTOBER 25, 2022

For example, according to sales blog, The Pipeline: 80% of sales calls go to voicemail. For example, if your buyer is in field service projects, then calling at 11 a.m. Smart Call Tagging. Read more on expert guidance for better cold-calling outcomes. Prospects don’t respond to 90% of first-time voicemails.

Sales 62

Sales CRM voip Accountability 62

ProProfs Blog

JANUARY 4, 2022

Market research experts and statisticians rely so much on numerical data that they forget to ask the bigger questions. . In addition to this, qualitative data can help you encourage discussions, monitor changes in customer behavior and attitudes, conduct meaningful interviews or surveys , and a lot more. . Stay tuned to find out.

Surveys 78

Surveys Feedback Personalization Education 78

Eptica

FEBRUARY 19, 2019

Date: Wednesday, February 20, 2019 Author: Guest author: Shep Hyken Earn Your Customers’ Trust, And Loyalty Will Follow. Author: Guest author: Shep Hyken Do your customers trust you? If you have an ongoing business relationship, customers will come to feel that they are getting to know you – and that you are getting to know them.

Best practices 109

Best practices Customer Service Customer Experience Personalization 109

JustCall

APRIL 3, 2024

JustCall JustCall’s Auto Dialer seamlessly automates tedious tasks, freeing up valuable time for sales and customer service teams. Your team can focus on building strong customer relationships and closing deals. Open API for custom integrations and workflows. This allows you to multiply your outbound calls by 10x.

Sales 52

Sales CRM Scripts APIs 52

Eptica

FEBRUARY 27, 2019

Date: Wednesday, February 27, 2019 Author: Pauline Ashenden - Marketing Manager 5 books to help you build trust across the customer journey. Author: Pauline Ashenden - Marketing Manager In the fast moving world of customer experience keeping up to date with the latest thinking and ideas is vital. Published on: February 27, 2019.

Journey mapping 93

Journey mapping Best practices B2B Sales 93

Creative Virtual

JANUARY 27, 2022

If you want to have a conversational AI tool that increases customer satisfaction, contributes to cost savings, generates new revenue, and improves efficiency and productivity, then your company needs to make a commitment to invest in those goals. It will provide a poor experience and drive users away.

Chatbots 52

Chatbots Virtual Agent CRM Technology 52

COPC

JUNE 9, 2023

Artificial intelligence (AI) is rapidly transforming the customer experience (CX) industry, offering businesses new opportunities to enhance their operations. This blog article discusses the importance of employing multiple types of AI, implementing effective controls and guardrails, and adapting specific roles within the CX organization.

Customer Experience 114

Customer Experience Analytics Technology Average Handle Time 114