GetFeedback

JANUARY 24, 2019

When looking for advanced ticketing software, be sure to look into the integrations that are offered. The best solutions will integrate with your customer relationship management (CRM) system. You can also integrate ticketing software with an email system so that customers feel as though they’re communicating with you via email.

Customer Experience 84

Customer Experience Self service CRM Analytics 84

Nicereply

FEBRUARY 20, 2023

“With Nicereply, we were able to easily integrate a CSAT system with our Zendesk ticketing platform. We have also integrated the feedback we get from our customers into our Slack channel. Nicereply’s best features are its ease of integration, CSAT, and NPS surveys.

Feedback 52

Feedback Consulting Consulting SaaS 52

Customer Service Life

APRIL 27, 2018

This article was first published on the FCR blog on April 6, 2018. Chattermill is a system that allows you to pull customer feedback from NPS (Net Promoter Score), CSAT (Customer Satisfaction), and CES (Customer Effort Score) surveys into one place. Their platform has a variety of integrations including Salesforce and Zendesk.

Contact Center 68

Contact Center Upselling CRM Feedback 68

Customer Service Life

MARCH 28, 2019

This article was originally published on the ICMI blog on January 24, 2019. While I’d argue that even with the existence of this fishing (or phishing) practice, instant messenger was and still is an invaluable tool for support teams, Slack has burst onto the scene in recent years to take contact center communication to the next level.

Contact Center 60

Contact Center Average Handle Time outsourcing Surveys 60

Nicereply

DECEMBER 21, 2021

Many times it isn’t about the bad agent’s service but about product features or integration which hasn’t been implemented yet. Review statistics of the trigger-based surveys. Check the following metrics and columns: Surveys opened > also known as Open Rate. Surveys answered > also known as Response Rate.

Best practices 98

Best practices Feedback Management Surveys 98

ProProfs Blog

JUNE 25, 2021

SoGoSurvey is one of the popular and reliable online survey tools used by individuals and businesses alike. With the SogoSurvey cloud based platform, you can easily create multilingual surveys, polls, forms, quizzes, and other types of assessments. Insufficient Demographic Survey Templates. Navigation Issues.

Surveys 78

Surveys Feedback Analytics Personalization 78

ProProfs Blog

JUNE 25, 2021

Qualtrics is one of the most sought after survey maker software in the market. Versatile features like interesting question types , survey scheduling option, survey reminders, and advanced analytics features are all that you need to create a basic survey in a hassle-free manner. In-Depth but Complex Survey Analysis.

Surveys 78

Surveys Enterprise Analytics Personalization 78

ProProfs Blog

DECEMBER 17, 2021

What is an In-App Feedback Survey? Whether you are capturing feedback for a new app feature, looking for new ideas, or simply gauging customer experience, in-app feedback surveys help to efficiently achieve these objectives for your business. Tips to ensure high-quality In-App feedback: Mention How Lengthy The Survey Is.

Feedback 78

Feedback Surveys APIs Customer centricity 78

CX Accelerator

FEBRUARY 12, 2018

Or it can come into the company outside the formal survey process like chat or email strings, or call recordings. It can even be in the form of free text responses in surveys. And, survey fatigue and other reasons pop up as to why customers are not providing feedback. Deliver shorter, more relevant surveys at appropriate times.

Feedback 140

Feedback Surveys Customer advocacy Customer effort 140

Nicereply

SEPTEMBER 28, 2021

Take into account that customer service software implementation depends on various factors, like your business’ workflows, integrations, related apps, required customizations, schedule, etc. Having an efficient support ticketing system that integrates well with your existing software tools is crucial to deliver consistently great support.

Customer Service 98

Customer Service call center software Surveys Analytics 98

Customer Service Life

MARCH 8, 2018

This article was originally published on the FCR blog on February 16, 2018. Slack has taken the world of communication by storm and seems to be doing a good job of slimming down the inboxes of many professionals. One of our clients recently asked us if there’s anything better than Slack out there and I didn’t have a great answer.

outsourcing 60

outsourcing Surveys Contact Center Personalization 60

JustCall

APRIL 5, 2023

Customer relations and loyalty play an integral role after that. In this blog, we will explore what customer success management is about, the instrumental role its software plays in driving customer success, as well as the various customer success management tools utilized in this endeavour. out of 5.

Management 52

Management CRM Analytics Customer retention 52

Nicereply

OCTOBER 17, 2023

Native integrations allow those systems to work together, but only in a very functional fashion such as linking tickets to bugs. Q: How does Intelligent Support Operations integrate with your existing tech stack? We have support tickets, internal tickets (e.g. bug reports) and account data in separate systems.

Engineering 52

Engineering Feedback Accountability Customer centricity 52

Nicereply

OCTOBER 4, 2022

Customer satisfaction surveys. Employee satisfaction and engagement surveys. Employee satisfaction and employee engagement surveys are a fantastic way to measure how happy your employees are. Some companies even have a dedicated Slack channel for supporting customers.

Customer Experience 59

Customer Experience Journey mapping Employee engagement Surveys 59

Nicereply

AUGUST 24, 2022

Intelligently integrate reviews while showcasing your products and your brand tox and showcase proof of authenticity among your customers. Take Slack as an example. That’s the power of integrating customer reviews in infographics. Notice that the survey is very easy to answer. Create Video Testimonials. Wrapping Up.

Sales 59

Sales B2C Surveys Marketing 59

Nicereply

JUNE 12, 2019

The only survey people at Airtreks were using was NPS, and the data they received from NPS was updated in a dashboard once a month. “To The best part is, we have a company Slack channel in which our Nicereply feedback is automatically shared, and our whole company is reading it!” with smiley face ratings.

Feedback 73

Feedback B2C Surveys B2B 73

Nicereply

JANUARY 9, 2023

Get the most out of your surveys and improve customer satisfaction. If you want to substantially improve your customer satisfaction , generic survey questions won’t be enough. Slack is a good example of this. Automation starts from things as simple as chatbots to more complex integrations using Zapier.

Omni-channel support 52

Omni-channel support B2B Interactive Voice Response Feedback 52

OctopusTech

SEPTEMBER 29, 2022

It also integrates with different platforms like group chat apps and social media platforms like Facebook, Instagram, Whatsapp, and many more. A customer service tool also provides a knowledge base to users, handles inbound and outbound communications, come up with analytics dashboards, and integrates with various automation software.

Customer Service 62

Customer Service CRM Self service Analytics 62

AskNicely

NOVEMBER 28, 2017

We’re excited to remedy this situation with Feature Roundup, a new AskNicely blog series. Salesforce Integration Trial Access. Now any account type — from Starter to Professional — can activate the Salesforce integration on it’s own discrete 14 day trial period. up to date.

Accountability 60

Accountability Feedback Surveys Management 60

AWS Machine Learning

MAY 23, 2023

This is a guest blog post co-written with Vik Pant and Kyle Bassett from PwC. With organizations increasingly investing in machine learning (ML), ML adoption has become an integral part of business transformation strategies. This MLOps accelerator enhances the native capabilities of JumpStart by integrating complementary AWS services.

Engineering 74

Engineering Government Calibration Scripts 74

Nicereply

OCTOBER 12, 2021

If you have a series of tools, internal or third-party, that support uses to gather customer data during an investigation, which of those tools integrates into your ticket management system? Survey feedback provides more useful knowledge for your agents. Which tools do agents regularly access to find information to help close tickets?

SaaS 118

SaaS Self service CRM Feedback 118

delighted

DECEMBER 14, 2020

Whether you want to measure your company’s Net Promoter Score ( NPS ) or track customer satisfaction ( CSAT ) on a five-point scale, choose between a variety of customer survey templates to automate the sending of customer feedback surveys. Personalize your customer experience survey. What is the ultimate goal or outcome?

Customer Experience 61

Customer Experience Benchmark Surveys Feedback 61

Nicereply

DECEMBER 17, 2019

Leverage Pulse Surveys for a Continuous Feedback Strategy. You’re already collecting, analyzing, and representing customer feedback with surveys and data reports. One approach is probably already close to home – use Nicereply to measure employee happiness with Net Promoter Score surveys. Integrate with Slack.

Feedback 52

Feedback Benchmark Employee engagement Surveys 52

JustCall

APRIL 20, 2023

For instance, CloudCall tool is an intelligent phone system that seamlessly integrates calls and chats directly into your CRM. Features You should select an application that has basic features such as: Call recording Call routing Analytics Integration with other business software, etc.

voip 52

voip CRM call center software Interactive Voice Response 52

OctopusTech

JUNE 24, 2021

It flawlessly integrates with trending tools as well as your current services such as Weebly, WordPress, Wix, Pipedrive, Magento, Shopify, and so on. CRM integrations. This tool is used for real-time chat, multichannel support, lead generation, online surveys, in-app support, BPO Services, and more.

Multichannel 62

Multichannel APIs Telemarketing Analytics 62

aircall

MARCH 5, 2021

An online app marketplace brings all compatible software together—complete with descriptions and reviews— to help customers, prospects, teammates, and product partners alike benefit from SaaS integrations. App marketplaces have become popular as more and more platforms are integrating with other products.

voip 62

voip SaaS Airlines Transportation 62

Lumoa

APRIL 24, 2018

blog linkedin twitter Why? "I blog linkedin twitter Why? blog linkedin twitter Why? blog linkedin twitter Why? blog linkedin twitter Why? blog linkedin twitter Why? blog linkedin twitter Why? "It What matters is why the score is as it is. Not as the only system used.

Consulting 135

Consulting Consulting Metrics Feedback 135

aircall

FEBRUARY 3, 2021

Use a cloud phone system that works with software integrations to connect your digital tools seamlessly. . The Role of VoIP Integrations in Financial Services Call Centers. VoIP integrations are software applications that work in tandem with cloud-based phone system to give your call center greater capability and functionality.

Call Center 62

Call Center call center software Interactive Voice Response voip 62

JustCall

JANUARY 31, 2023

In this blog, we will look at the top-8 alternatives of Dialpad–from understanding the pros and cons of each tool to the top features, we’ll cover everything. Support is easy to get hold of, and they even configured a few lines and integrations that weren’t part of the normal setup.

voip 52

voip Enterprise Interactive Voice Response CRM 52

ChurnZero

JANUARY 3, 2020

I’ve learned a few lessons about building and running a remote customer success team and I want to share them with you in this blog post. Develop processes to integrate customer feedback quickly. Integrate feedback loops. We have a feedback channel on our Slack where we share comments and suggestions from our customers.

SaaS 64

SaaS Metrics Engineering Feedback 64

aircall

FEBRUARY 2, 2018

Slite functions as a hybrid between Slack and Evernote as a way for teams to share large amounts of information in an organized fashion. Zapier — Your Personal Integration Wizard. Through forms, quizzes, or surveys, you’ll be able to collect the information you need without making your customers go out of their way.

Customer Support 103

Customer Support Multichannel First call resolution Analytics 103

JustCall

APRIL 13, 2020

In this blog, we will share some hacks and tips sales teams can follow, as they work from home. With no manager to supervise, sales reps can end up slacking off. Shouting people out publicly via slack for things they are doing that’s winning. Apps like Slack are easy to set up and integrate with other apps you may use.

Sales 98

Sales CRM Analytics Chatbots 98

Kayako

JULY 30, 2018

Today, chat apps, surveys and community platforms allow deep insights into what your customers are talking about and want more of. Wootric, WalkMe, and other survey platforms are great for this. Bringing it all Together through Integrative Communication: Customer-centric content marketing is more interactive than ever.

Marketing 50

Marketing Customer Experience Customer centricity B2C 50

JustCall

AUGUST 10, 2022

In this comprehensive blog, we will look at other Avoxi alternatives that demonstrate features that are similar to Avoxi but are a shade better in some way or another. Users can leverage innovative features such as call software, sales dialers, virtual numbers, SMS campaigns, native CRM integrations, and much more at just $30 per user.

Interactive Voice Response 52

Interactive Voice Response voip CRM call center software 52

Totango

AUGUST 25, 2022

Invite customers who are nearing subscription renewal to participate in customer satisfaction surveys. Content on your blog can be used to showcase beneficial features, product lines and new product releases. The platform also integrates seamlessly with other digital apps you’re using in your CS workflow, such as Slack and Salesforce.

SaaS 97

SaaS Upselling Metrics Journey mapping 97

ViiBE Blog

JANUARY 19, 2022

ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.

Customer Service 52

Customer Service CRM Abandon rate Transportation 52

Integrity Solutions

DECEMBER 19, 2018

Combined with a tight labor market, this skill gap is requiring companies to pick up the slack through their own learning and development offerings. Not only that, 65% of the survey respondents said their purchasing decisions are influenced by t he words, values and actions of the company’s leaders. Ethical sales practices matter.

Coaching 76

Coaching Sales Big data B2B 76