Remove customer-stories
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The One Where There is No One Ideal Customer

CCNG

On a recent episode of CX Passport, Elaine Lee, Managing Director of ReynoldsBusbyLee and I discussed how it takes a real understanding of a real customer to know how to deliver the right customer experience. Rick also hosts the CX Passport podcast and believes the best meals are served outside and require a passport.

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The Rustici Story: How Happy Employees Create Happy Customers

CX Accelerator

Originally posted on the Rustici Software Blog Last month, I presented to the Nashville Network of Customer Experience Professionals Association (CXPA) and shared how we’ve built a remarkable place to work at Rustici Software and how that leads to providing exceptional service to our customers. Even if you don’t pay us.

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What is survey fatigue and how can you prevent it?

Lumoa

” – a never-ending question asked to a customer in multiple ways and various forms. Somehow, it feels like it’s a DeJa’Vu moment happening daily because as what every company tells its customers, “Your opinion matters” or “You are important to us”. Survey fatigue. I mean, we get it. I mean, we get it.

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Guest Blog: Breaking Out of Your Customer Experience Comfort Zone

ShepHyken

This week on our Friends on Friday guest blog post my colleague, Tom Hoffman shares a personal story that translates into a great lesson for the customer experience. We must always be looking for new and different ways to improve upon the customer experience. Shep Hyken. Hoffman, a graduate of St.

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Guest Blog: What’s Most Vital to Success: Product, Price, or Experience?

ShepHyken

This week we feature an article by Gary Anderson who explains why the customer experience creates customer loyalty and generates repeat business. – Shep Hyken. The customer experience you provide will set you apart from the competition. With the rise of eCommerce, customers have more choices than ever before.

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How to Conduct Brand Awareness Surveys & What Are the Related Questions

ProProfs Blog

This is what brand awareness does, it not only affects the decisions of the customers, but it also creeps into the lifestyle. . The result is a distorted image of how the customer perceives the brand. . Brand awareness is about how much your customers know about you and your offerings. What Is a Brand Survey? Brand Image.

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Guest Blog: Lead with Communication to Reduce these 5 Revenue Leaks

ShepHyken

They had greater employee engagement and more loyal customers. The key: That passion and purpose must be communicated and conveyed effectively from senior leadership throughout management and all employees, so that they are more compelled to consistently deliver a superior product, service, and customer experience.

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