Remove ai
article thumbnail

Guest Blog: How Does AI Marketing Help Drive Customer Engagement?

ShepHyken

Recently I have read and written a lot about AI and as technology improves and acceptance grows AI will have a strong role in customer service. – Shep Hyken. Artificial intelligence (AI) and all of its many uses have seen massive amounts of growth throughout the last year. appeared first on Shep Hyken.

Marketing 494
article thumbnail

Guest Blog: How to Use FM Machine Learning and AI to Improve the Customer Experience

ShepHyken

This week we feature an article by Hugues Meyrath who says that by integrating machine learning and AI capabilities into your processes, you can optimize the performance of your facilities and staff to drive a positive customer experience. Infusion of new technologies is critical, and this is where machine learning and AI prove their value.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Guest Blog: Debunking Five Artificial Intelligence Myths – Real Tales of AI in Customer Experience

ShepHyken

This week on our Friends on Friday guest blog post my colleague, Vince Jeffs, examines the hot topic of artificial intelligence (AI) and it’s impact on the customer experience. I am reading articles every week about AI and find it’s impact fascinating. And sure, I too enjoy dreaming about AI as well.

article thumbnail

How AI Is in Danger of Suffering From ‘Shiny New Object Syndrome’

Beyond Philosophy

Are you ready for AI? Author, speaker, consultant, and The Agile Brand podcast host Greg Kihlstrom , ( www.gregkihlstrom.com ) Principal Chief Strategies for GK5A, joined us on a recent podcast to discuss what it takes to be prepared to implement AI and improve your customer experience. These predictions will ostensibly come from AI.

article thumbnail

Build a generative AI assistant to enhance employee experience using Amazon Q Business

AWS Machine Learning

Amazon Q Business is a fully managed, generative artificial intelligence (AI) powered assistant that can address the challenges mentioned above by providing 24/7 support tailored to individual needs. Employees will have a consistent experience wherever they choose to interact with the generative AI assistant.

article thumbnail

Guest Blog: Are You Setting the Right Customer Experience Goals?

ShepHyken

The proliferation of AI and automation into our work and personal lives means that the nature of work is changing. The post Guest Blog: Are You Setting the Right Customer Experience Goals? How committed are you to creating a better experience for consumers if your strategic goals aren’t truly strategic? appeared first on Shep Hyken.

article thumbnail

Guest Blog: How Millennial’s are Changing the Customer Service Landscape

ShepHyken

And, AI will deliver those insights , along with instant gratification, so it’s a win/win. Business Insider recently reported on a survey in which 69% of millennials said they learn more from technology than from people. Even if you want a customer service survey deployed, think about how you’re going to get them to fill it in!