JustCall

MARCH 9, 2023

The impact of sales gamification is much lar ger than you think. In this blog, we will understand the benefits of using sales gamification the right way, the top-3 sales gamification software to consider, as well as some interesting sales gamification examples. The need of the hour? Let’s get going.

Gamification 52

Gamification Sales Morale CRM 52

JustCall

AUGUST 8, 2023

Among the transformative technologies making waves in the industry, Conversational AI has emerged as a game-changer. By leveraging Natural Language Processing (NLP), machine learning, and chatbots/virtual assistants, Conversational AI offers a new-age solution that enhances customer interactions and drives tangible business outcomes.

Chatbots 52

Chatbots Customer retention Coaching Feedback 52

NobelBiz

FEBRUARY 27, 2024

Artificial Intelligence (AI): AI revolutionizes call centers by enabling smarter interactions and predictive insights. Data Analysis : AI analyzes vast data sets, identifying patterns and predicting customer behavior. Chatbots : AI-powered chatbots handle routine queries, providing quick and accurate responses.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

CrazyCall

SEPTEMBER 4, 2018

Sales influencers adore doing this. Of course we can’t highlight thousands, indeed tens of thousands of inspirational and experienced sales executives, but we’ve created this list of 21 influencers who constantly share helpful advice, sales tips & tricks on social media and make up the world of sales, including the social selling.

Sales 129

Sales SaaS CRM B2B 129

TechSee

AUGUST 14, 2023

Skilled in leading high-performing teams and utilizing customer insights to drive improvements, Agnes works on unique ways to build customer loyalty through community programs and events. Jon’s thought leadership can be followed on his widely-read JAA’s Analyst Blog. Before joining HotDoc, Agnes spent 4 years at Apple.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

Callminer

AUGUST 1, 2017

Coping with unanticipated upticks in demand, staff turnover, and other common call center challenges only further complicate matters for managers working to create an efficient, productive, and effective team. Alex Tebbs is the Co-Founder and Sales Director at VIA , the UK’s largest Hosted Skype for Business solution. Alex Tebbs.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

JustCall

AUGUST 8, 2023

Running a small business can be tough–but is not impossible–with AI at your fingertips. They may write blogs during their downtime (if they’re lucky). With the advent of AI automation, this reality is changing. But First, Why Use AI Tools for Small Businesses? Why should I jump on the AI bandwagon?”

Sales 52

Sales Marketing Call Center Accountability 52

NobelBiz

JUNE 19, 2023

By harnessing cutting-edge technology and advanced analytics, call centers can gain valuable insights into their operations as they unfold , making informed decisions in the heat of the moment. This enables them to identify areas for improvement and provide timely feedback and coaching to agents.

Call Center 52

Call Center Coaching Contact Center Metrics 52

NobelBiz

APRIL 18, 2023

Are you a call center operations manager striving to enhance your team’s productivity and deliver hyper efficiency in your daily operations? Hyper efficiency is a term used to describe the streamlining of processes to increase productivity, reduce costs, and improve customer service. Look no further!

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

TechSee

JUNE 25, 2019

Artificial intelligence (AI) – the science that deals with the creation of human-like learning and reasoning capabilities – has been catapulted into the spotlight in recent years. It seems like every company in every industry wants to harness the power of AI to enhance operations and positively impact the lives of their customers.

Technology 122

Technology Customer Service Gamification Contact Center 122

Lumoa

FEBRUARY 6, 2018

Lynn Hunsaker, CEO and Head Customer Experience Consultant at ClearAction @ clearaction | blog “Customers’ discernment of providers’ motives will continue to sharpen in the future. Companies do marketing, sales and CRM – the customer does the experience! Read the full answers here below.

Customer Experience 129

Customer Experience Customer centricity Education Consulting 129

aircall

MARCH 29, 2021

Call recordings play a beneficial role in supporting your sales and support teams and their efforts to improve the customer experience. . Within a call center, call recording refers to the process of automatically recording incoming calls or outgoing calls to obtain a record of conversations between customers and sales or support agents.

Customer Experience 62

Customer Experience Sales Call Center Call Logging 62

CSM Magazine

MARCH 16, 2023

Jim Davies of Calabrio believes that educated insights are better than wandering around in the unknown and that taking a lead from Pi is the answer. For example, there is an ongoing paranoia around transcription accuracy and a distrust of insights if a transcription is not 100% accurate. Are You Ready to Step into the Known?

Analytics 52

Analytics Coaching Finance Upselling 52

aircall

AUGUST 18, 2021

At a call center , it refers to recording past conversations between customers and agents for sales and marketing purposes such as: Qualifying leads. For example, you won’t have to scan through all the calls yourself—you can have AI and smart machines transcribe the data for positive and negative insights that you can immediately act upon.

Coaching 71

Coaching Government Abandon rate Call Center 71

Nicereply

JUNE 20, 2023

I asked for her insights on recruiting in general , some key considerations for hiring customer experience talent, and how technology can (or cannot) help. The SaaS model has blurred the lines between marketing, sales, conversion, on-boarding, training, support,and retention. Kristina: CX has really evolved over the past decade.

Customer Experience 86

Customer Experience SaaS Construction Morale 86

Calabrio

DECEMBER 18, 2020

This guest post is authored by Steven Kaish , SVP, Product Marketing & Technical Partners at Glia. “I The emergence of analytics has been one of the biggest trends of the past decade, providing companies with exponentially better insight into their data. It’s all about the results – the insight.

Contact Center 64

Contact Center Analytics Coaching Self service 64

Calabrio

DECEMBER 18, 2020

This guest post is authored by Steven Kaish , SVP, Product Marketing & Technical Partners at Glia. “I The emergence of analytics has been one of the biggest trends of the past decade, providing companies with exponentially better insight into their data. It’s all about the results – the insight.

Contact Center 52

Contact Center Analytics Coaching Self service 52

JustCall

APRIL 12, 2023

Thinking of investing in auto dialer software for your call center or sales team? Using an auto dialer can boost agent productivity and efficiency by as much as 300 to 350% (that is 3x more calls every hour per agent). In this blog, we will deep-dive to understand the auto dialer functionality. A wise decision!

Scripts 52

Scripts Sales CRM Contact Center 52

Avaya

NOVEMBER 6, 2018

I recently had the pleasure of co-hosting a webinar with leading Communications Industry Analyst Sheila McGee-Smith titled “ How AI Drives Results in the Contact Center ” and the question posed was: “What does AI mean for those working in the contact center? Our webinar attendees certainly agreed.

Contact Center 57

Contact Center Big data Coaching CRM 57

Noble Systems

JANUARY 30, 2019

After researching several articles, white papers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying. In Part 1 of this blog we will discuss the “Human” category trends. Effective agent training and coaching have been a top priority for contact centers for a long time.

Contact Center 59

Contact Center Gamification Analytics Average Handle Time 59

Customer Guru

AUGUST 21, 2018

John is an “Ex-Disney Guy” and Customer Experience Coach. with the intent of helping business leaders and organizations in improving their company culture and aligning the employees and their products/services towards the customers’ needs. Apart from being an author, Kerry is also a renowned speaker and an insightful coach.

Customer Experience 115

Customer Experience Journey mapping Consulting Consulting 115

Lumoa

OCTOBER 31, 2018

It’s predicted, that by 2020 customer experience will overtake price and product as the key brand differentiator when making consumer choices. Some hints: big data, omnichannel, personalisation, AI and organizational culture. Much of the improvement has been driven by advancements in product innovation and digital technology.

Customer Experience 64

Customer Experience Customer centricity Education Consulting 64

Noble Systems

JANUARY 30, 2019

After researching several articles, white papers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying. In Part 1 of this blog we will discuss the “Human” category trends. Effective agent training and coaching have been a top priority for contact centers for a long time.

Contact Center 48

Contact Center Gamification Analytics Average Handle Time 48

NobelBiz

MAY 2, 2023

Welcome to this insightful blog post, where we discuss building a successful outbound lead generation strategy for contact centers. These challenges result in a waste of resources and decreased productivity. Additionally, focusing on improving processes and producing the best product leads to increased demand and growth.

Contact Center 52

Contact Center Average Handle Time Call Center CRM 52

Integrity Solutions

AUGUST 3, 2018

Developments like AI, data analysis and other technologies are heralded for their ability to enhance contact center efficiency by, for example, automating routine tasks and routing callers to agents. The challenge is, managers often lack the coaching skills and confidence to do this effectively and consistently.

Contact Center 43

Contact Center Coaching Call Center Metrics 43

Integrity Solutions

OCTOBER 27, 2021

The bottom line is (literally and figuratively) no matter how great your product offerings are, in a world where customers have more information available at their fingertips, more options available to them and more ways to vent their frustrations publicly, you can’t afford to drop the ball on service. What Is Excellent Customer Service?

Customer Service 67

Customer Service Coaching Banking First call resolution 67

Integrity Solutions

AUGUST 3, 2018

Developments like AI, data analysis and other technologies are heralded for their ability to enhance contact center efficiency by, for example, automating routine tasks and routing callers to agents. The challenge is, managers often lack the coaching skills and confidence to do this effectively and consistently.

Contact Center 40

Contact Center Coaching Call Center Metrics 40

aircall

JUNE 14, 2021

But lots of call activity doesn’t necessarily mean that your teams are productive or efficient. Individual and team performance appraisals matter because they provide valuable insight into team dynamics and the inner workings of teams. EvaluAgent — Improves the productivity of quality assurance teams by 58%. Conversion rate.

Call Center 62

Call Center Metrics First call resolution Wait times 62

JustCall

APRIL 12, 2023

Founded in 2015, Gong is a popular sales intelligence software that provides deep insights into deal progress, pipeline, and market trends. If you’ve been using Gong and are looking for a Gong alternative, this blog is for you. This comprehensive guide has compiled the top 8 sales Gong alternatives you can consider.

Sales 52

Sales Coaching CRM Contact center software 52

aircall

APRIL 16, 2021

Let’s look specifically at how SaaS software can help sync your sales and support teams so they work together in perfect harmony. Sometimes, it makes perfect sense to buy a product. Other times, it makes sense to pay for a product only for the amount of time you need it, like by the month or the year. Improve sales workflows.

SaaS 62

SaaS Sales Coaching APIs 62

Hodusoft

AUGUST 30, 2022

In this blog, we will get a detailed insight into all these three cloud-based technologies. Companies, especially the call/contact centers, sales and service teams, and many others are reorganizing and updating their communication strategies to stay competitive. billion by 2023. Difference between UCaaS, CCaaS, and CPaaS.

APIs 52

APIs Interactive Voice Response Contact Center voip 52

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

According to the Customers 2020 Report, by 2020, customer experience will overtake price and product as the key brand differentiator. These businesses strive to identify what their customers want, and do their utmost to fulfill their needs, wants and requirements with the products and services that they offer.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

Playvox

FEBRUARY 16, 2024

Artificial intelligence (AI) has permeated many aspects of our work and personal lives. From driving assistance to data analysis to chatbots, generative AI (GenAI) is finding its usefulness in a host of ways across all industries. One of the most impactful uses is how AI is transforming customer experience (CX).

Quality management 75

Quality management Contact Center Management Best practices 75

SmartKarrot

MAY 14, 2023

In this blog, we will discuss the intelligence layer and how to add an intelligence layer to MS Teams calls to take the calls from ordinary to exceptional. The AI layer provides you with additional capabilities to see, listen, speak, and understand so you can think better and act more appropriately. So let’s dig it!

Call Logging 10

Call Logging Analytics B2B Sales 10

Balto

NOVEMBER 2, 2023

Modern enterprise contact center solutions utilize Artificial Intelligence (AI) and Machine Learning (ML) to identify customer pain points, the causes of low scores, and why your customers aren’t satisfied with their experience with your company.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

Vistio

JULY 11, 2022

Can you give our listeners and readers some insight into your background, where you started and how you got to where you are today? But AI is somewhat, I would argue, stuck at the moment for the most part, the system’s capabilities are still defined as narrow intelligence. Thank you so much for being with us.

Technology 52

Technology Self service Contact Center Analytics 52

SmartKarrot

JANUARY 5, 2022

Peter Armaly is a highly-recognized, visionary Customer Success Leader that can always be found sharing his insight with the CS community. Aside from being an active member of the CS community, Jay can also be found having insightful conversations with industry leaders on his popular podcast. Peter Armaly. Irit Eizips. Nils Vinje.

Chief Customer Officer 23

Chief Customer Officer Coaching SaaS B2B 23