Comm100

JUNE 15, 2022

You must be prepared to identify failings within the business and bring these issues to light to improve and grow. However, it is always vital that you stick to your goals, use the available data, and implement the necessary changes to benefit your customers. How to launch and brand a customer experience program successfully.

Customer Experience 86

Customer Experience Journey mapping Surveys Feedback 86

CX Accelerator

NOVEMBER 7, 2023

By Jeremy Watkin and the CX Accelerator Community I’ve got a big trip coming up, and in preparation, I needed to check my flight itinerary so I could book a rental car and long-term airport parking. It’s at that point I realized that I never received an email from the airline after booking my flight. Again, huh? 14) have a scapegoat culture.

Customer centricity 316

Customer centricity Airlines Feedback Construction 316

Beyond Philosophy

SEPTEMBER 14, 2023

To be counted among them requires preparation. Author, speaker, consultant, and The Agile Brand podcast host Greg Kihlstrom , ( www.gregkihlstrom.com ) Principal Chief Strategies for GK5A, joined us on a recent podcast to discuss what it takes to be prepared to implement AI and improve your customer experience. Are you ready for AI?

Self service 221

Self service Analytics Personalization Consulting 221

SharpenCX

NOVEMBER 23, 2021

If you’re like me, you’ve already started mentally preparing for the holiday season. As you prepare for the new year, you’re setting goals and thinking through how to get ahead of your competitors. Learn how to understand and invest in your agents, so you can use data for a more efficient contact center.

Customer Service 128

Customer Service Morale Contact Center Call Center 128

Beyond Philosophy

OCTOBER 20, 2022

It combines data, behavioral science, and artificial intelligence (AI) to gain insight into customer behavior and predicts what they will do next. AI needs a lot of data and needs to be the correct data. Therefore, the data must include emotional data. We know that emotions drive customer behavior.

Banking 195

Banking Contact Center Coaching Self service 195

AWS Machine Learning

APRIL 12, 2023

Globally, many organizations have critical business data dispersed among various content repositories, making it difficult to access this information in a streamlined and cohesive manner. Signature – To create the signature part, you take the encoded header, the encoded payload, a secret, the algorithm specified in the header, and sign that.

Enterprise 90

Enterprise APIs Engineering Management 90

AWS Machine Learning

JANUARY 9, 2024

Foundation models (FMs) are often pre-trained on vast corpora of data with parameters ranging in scale of millions to billions and beyond. This creates an interactive experience by allowing you to see partial responses streamed in real time instead of a delayed full response.

APIs 108

APIs Engineering Accountability Gamification 108

Beyond Philosophy

NOVEMBER 17, 2022

The world is crazy. There’s a war in Ukraine. The UK has a cost-of-living crisis as energy prices are rising, and loads of people are moving into fuel poverty. There’s inflation, strikes, and the looming threat of a recession and catastrophic climate change. I thought maybe my interpretation of the world was just me getting old.

Management 195

Management Consulting Consulting Marketing 195

AWS Machine Learning

DECEMBER 29, 2022

Many of the RStudio on SageMaker users are also users of Amazon Redshift , a fully managed, petabyte-scale, massively parallel data warehouse for data storage and analytical workloads. It makes it fast, simple, and cost-effective to analyze all your data using standard SQL and your existing business intelligence (BI) tools.

APIs 107

APIs Engineering Analytics Scripts 107

TechSee

JUNE 10, 2021

This blog challenges that status quo. In addition, Gartner reports that field service teams have created new triage and digital service support roles for senior field technicians who no longer want to work in the field. Deal with Data Analytics. Of course, in-person contact puts employees and customers at risk.

Self service 207

Self service Analytics Transportation Healthcare 207

AWS Machine Learning

OCTOBER 2, 2023

Solution overview In Part 1 of this series, we laid out an architecture for our end-to-end MLOps pipeline that automates the entire machine learning (ML) process, from data labeling to model training and deployment at the edge. In this post, we focus on how to automate the edge deployment part of the end-to-end MLOps pipeline.

Engineering 92

Engineering APIs Management Enterprise 92

AWS Machine Learning

FEBRUARY 13, 2024

To keep pace with new products, a new model was produced each month using the latest training data. Data augmentation for model training and manually managing the complete end-to-end training cycle was adding significant overhead. This post is co-written with Santosh Waddi and Nanda Kishore Thatikonda from BigBasket.

Engineering 102

Engineering Gamification Scripts Big data 102

Comm100

APRIL 2, 2024

In this blog we will explore effective strategies and plans to improve your CSAT score, ensuring your business thrives by keeping your customers at the heart of what you do. A well-prepared team can reduce resolution times and increase customer satisfaction through their adept handling of issues.

Wait times 89

Wait times Feedback CRM Surveys 89

AWS Machine Learning

SEPTEMBER 22, 2023

To improve the base model’s instruction-following ability, human data annotators are tasked with authoring responses to various prompts. The collected responses (often referred to as demonstration data) are used in a process called supervised fine-tuning (SFT). a written email). The following diagram illustrates this architecture.

Engineering 99

Engineering Feedback industry standards Benchmark 99

AWS Machine Learning

MARCH 6, 2024

Various cancers Data source: Urquhart, L. In the following sections, we go through the steps to prepare your training data, create a training script, and run a SageMaker training job. The human genome encodes 20 standard amino acids, each with a slightly different chemical structure. COVID-19 Spikevax Moderna $21.8

Scripts 95

Scripts Biotechnology Healthcare Accountability 95

AWS Machine Learning

JANUARY 26, 2024

Generative artificial intelligence (AI) applications built around large language models (LLMs) have demonstrated the potential to create and accelerate economic value for businesses. Many customers are looking for guidance on how to manage security, privacy, and compliance as they develop generative AI applications.

Best practices 125

Best practices Government Engineering Accountability 125

Expivia

FEBRUARY 26, 2024

Preparing Your Contact Center for the Future: A Strategic Technology Roadmap Introduction In the rapidly evolving contact center industry, staying ahead means not just selecting the right technologies but also preparing your organization for their integration and use.

Contact Center 52

Contact Center Technology Chatbots Call Logging 52

Lumoa

JANUARY 24, 2024

Example of sentiment analysis If there’s a lot of data, the categorization can be a very detailed one: instead of personnel, the categories can separate customer support personnel from sales personnel or divide the feedback about personnel into comments about their behavior, knowledgeability, responsiveness, etc.

Analytics 83

Analytics Feedback Metrics Surveys 83

ConvergeOne

JULY 25, 2023

“Prepare for the unknown by studying how others in the past have coped with the unforeseeable and the unpredictable.” – George S. With every new addition into our ever-changing ecosystem, there have been ways to understand, add and protect business data that could be affected. Cloud computing is part of this. What is AI?

Healthcare 78

Healthcare Technology Personalization 78

AWS Machine Learning

JANUARY 5, 2024

Many organizations have been using a combination of on-premises and open source data science solutions to create and manage machine learning (ML) models. Data science and DevOps teams may face challenges managing these isolated tool stacks and systems.

Management 112

Management APIs Engineering Government 112

AWS Machine Learning

MARCH 1, 2023

In order to do so, customers have to retrain their existing entity extraction models with new training data that includes COVID. Custom Comprehend users need to manually monitor model performance to assess drifts, maintain data to retrain models, and select the right models that improve performance.

APIs 69

APIs Metrics Accountability Scripts 69

Expivia

FEBRUARY 14, 2024

Guide to Preparing Your Contact Center for AI Integration The integration of Artificial Intelligence (AI) in call centers represents a monumental shift in how customer experiences are delivered. For businesses poised to embark on this transformative journey, the preparation phase is critical. AI is not plug-and-play.

Contact Center 52

Contact Center Call Center Metrics Scripts 52

AWS Machine Learning

NOVEMBER 16, 2023

This is a joint blog with AWS and Philips. With SageMaker MLOps tools, teams can easily train, test, troubleshoot, deploy, and govern ML models at scale to boost productivity of data scientists and ML engineers while maintaining model performance in production.

Healthcare 91

Healthcare Government Engineering APIs 91

AWS Machine Learning

DECEMBER 20, 2022

Many AWS media and entertainment customers license IMDb data through AWS Data Exchange to improve content discovery and increase customer engagement and retention. In Part 1 , we discussed the applications of GNNs, and how to transform and prepare our IMDb data for querying. Create an export job. Solution overview.

Entertainment 92

Entertainment Advertising Surveys Accountability 92

ConvergeOne

OCTOBER 19, 2021

In our last blog post, we discussed the importance of having a Business Continuity Plan as part of a comprehensive set of plans to protect the critical assets that your company depends on for continued success. One of the key components of a Business Continuity Plan is the ability to create, implement, and execute a Disaster Recovery Plan.

Healthcare 99

Healthcare Education Best practices 99

AWS Machine Learning

SEPTEMBER 7, 2023

Offline reinforcement learning is a control strategy that allows industrial companies to build control policies entirely from historical data without the need for an explicit process model. In offline reinforcement learning, one can train a policy on historical data before deploying it into production.

Metrics 96

Metrics Engineering Scripts Accountability 96

JivoChat

APRIL 23, 2023

And despite widespread mockery (albeit from older folks) and criticism (honing in on data collection and a perceived inanity), the short-form video sharing app TikTok has swiftly secured a position as a dominant player in this space, boasting a massive user base — and that user base happens to span the globe.

Advertising 75

Advertising Marketing Analytics Metrics 75

AWS Machine Learning

JANUARY 6, 2023

The rules in this engine were predefined and written in SQL, which aside from posing a challenge to manage, also struggled to cope with the proliferation of data from TR’s various integrated data source. TR customer data is changing at a faster rate than the business rules can evolve to reflect changing customer needs.

Personalization 67

Personalization APIs Engineering Enterprise 67

SmartAction

SEPTEMBER 16, 2022

In order to prepare for these issues, IVA systems leverage machine learning, which analyzes millions of utterances (a spoken word, statement, or sound) and conversations across millions of calls to “train” on when utterances start and stop. Artificial Intelligence is what makes automating voice conversations possible.

Interactive Voice Response 89

Interactive Voice Response Virtual Agent Contact Center Engineering 89

Lumoa

FEBRUARY 16, 2023

This article will explain what VoC is, how to use it, and tips on creating your own voice of customer template for your business. You need to know how they use your products or services and what they expect from you. Using a customer needs analysis and setting up a feedback loop are the key ways to make this happen. You probably know this.

Feedback 94

Feedback Best practices Analytics Surveys 94

AWS Machine Learning

DECEMBER 20, 2022

The IMDb and Box Office Mojo Movies/TV/OTT licensable data package provides a wide range of entertainment metadata, including over 1 billion user ratings; credits for more than 11 million cast and crew members; 9 million movie, TV, and entertainment titles; and global box office reporting data from more than 60 countries.

Entertainment 84

Entertainment Scripts Personalization Advertising 84

AWS Machine Learning

AUGUST 14, 2023

This blog post is co-written with Tuana Çelik from deepset. However, we need to ensure that the LLMs limit the responses to company data, thereby mitigating model hallucinations. Some of the models offer capabilities for you to fine-tune them with your own data.

Enterprise 70

Enterprise Scripts Best practices Analytics 70

Lumoa

AUGUST 8, 2023

By understanding the key insights hidden within your survey data, you can address specific customer concerns, tailor your products and services to meet their needs and stay ahead of the competition. Unlocking the power of VoC feedback is vital to the success of any business. Customers are an integral part of any business’s success.

Surveys 83

Surveys Feedback Banking Best practices 83

aircall

OCTOBER 22, 2021

If your business isn’t prepared to meet holiday support needs, your customer experience will suffer, which can affect not only your Q4 sales but also your brand reputation. More delivery delays and price hikes mean more customer queries, so now is the time to prepare your team and your technology for holiday support needs.

call center software 62

call center software Call Center call center solutions Interactive Voice Response 62

IdeasUnlimited

AUGUST 19, 2021

This blog is meant to be your gateway to the world of virtual assistants and we’ll get you up to speed on how to get started today. This includes a wide range of tasks such as checking emails, managing social media, scheduling appointments, data entry, preparing documents, writing blogs and so much more. Content Creation.

Finance 98

Finance Management Personalization 98

IdeasUnlimited

AUGUST 19, 2021

This blog is meant to be your gateway to the world of virtual assistants and we’ll get you up to speed on how to get started today. This includes a wide range of tasks such as checking emails, managing social media, scheduling appointments, data entry, preparing documents, writing blogs and so much more. Content Creation.

Finance 98

Finance Management Personalization 98

AWS Machine Learning

MAY 23, 2023

This is a guest blog post co-written with Vik Pant and Kyle Bassett from PwC. Thinking of ML in terms of pipelines that generate and maintain models rather than models by themselves helps build versatile and resilient prediction systems that are better able to withstand meaningful changes in relevant data over time.

Engineering 75

Engineering Government Calibration Scripts 75