Cisco - Contact Center

MARCH 21, 2024

Our platform, augmented by Cisco Partners, helps IT professionals select the right solutions for their specific needs. At Cisco AppDynamics, we… Read more on Cisco Blogs Every enterprise needs visibility into its tech stack.

Enterprise 80

Enterprise 80

Cisco - Contact Center

MARCH 23, 2023

The ancient Greeks utilized the platform stage around 55 BCE for theater. It gave their characters the visual… Read more on Cisco Blogs Today that one word, without context, can spark a myriad of mental images.

94

94

Cisco - Contact Center

OCTOBER 25, 2023

With Cisco FSO Platform, metrics can be reported directly from the code. A… Read more on Cisco Blogs Unlike using any kind of auto-instrumentation feature, this is useful when a service owner knows what needs to be reported.

Metrics 94

Metrics 94

ShepHyken

NOVEMBER 22, 2019

Some examples include platforms that offer multi-channel support to make it easier for customers to reach out to the business at the speed of need; or communication solutions that ensure better reliability. The post Guest Blog: The Hidden Workings of Top Customer Support Teams appeared first on Shep Hyken.

Customer Support 350

Customer Support Multi-channel support voip Benchmark 350

Cisco - Contact Center

JANUARY 31, 2024

For today’s IT teams, managing distributed users, devices, applications, and workloads is not an easy task—especially when these disparate elements often connect across multiple infrastructures, as we… Read more on Cisco Blogs

Management 98

Management 98

Cisco - Contact Center

AUGUST 18, 2023

Collaboration was key in the development of the platform In June 2022, Cisco announced plans to develop Cisco Full-Stack Observability (FSO) platform, expanding upon the foundations set by… Read more on Cisco Blogs

Metrics 78

Metrics 78

ShepHyken

OCTOBER 7, 2016

This week on our Friends on Friday guest blog post my colleague Erica McBride, shares a story that explains why your organization doesn’t want to just be good, you want to be great! The post Guest Blog: “Good” vs. “Great” appeared first on Shep Hyken. Shep Hyken .

Enterprise 300

Enterprise Coaching Personalization Customer Experience 300

Totango

NOVEMBER 27, 2023

Forrester recognizes the value customer success platforms can provide to B2B companies looking to foster retention, growth, and advocacy. The global market research company conducted its first Forrester Wave™ evaluation of top customer success platforms. The report states that our platform offers “laudable flexibility.”

B2B 93

B2B CRM Enterprise Upselling 93

Cisco - Contact Center

JULY 18, 2023

In the recent overview by Forrester on The Zero Trust Platforms Landscape, Q2 2023 , Cisco is recognized as one of the notable vendors. Forrester’s Market Landscape overview highlights the value p… Read more on Cisco Blogs

Marketing 98

Marketing 98

JivoChat

OCTOBER 25, 2022

Nowadays, there are multiple ways how to monetize a blog. You will need to analyze what are the most effective strategies to implement on your blog and make money with them. It’s necessary to take into consideration what your goals with the blog are, the skills you have, and the actions you would enjoy dedicating yourself to. .

Advertising 75

Advertising Sales Marketing Best practices 75

Cisco - Contact Center

NOVEMBER 29, 2023

Applications have become the lifeblood of revenue extraction and growth in every business segment and… Read more on Cisco Blogs Observability is high on the agenda of every C-Suite technology discussion, and for good reason.

Technology 96

Technology 96

ShepHyken

OCTOBER 11, 2019

As a reader of Shep’s blog, I’ll assume you know you’re in the people business. The name is inspired by the first listing on the platform – a spare room in a San Francisco apartment of founders Brian Chesky and Joe Gebbia. While I was writing my book, two design students and a software engineer were starting a company called Airbnb.

Technology 240

Technology Customer Experience Personalization Engineering 240

Cisco - Contact Center

MARCH 4, 2024

Process Vast Amounts of MELT Data Cisco Observability Platform s designed to ingest and process vast amounts of MELT (Metrics, Events, Logs and Traces) data. It is built on top of open standards like… Read more on Cisco Blogs

Metrics 52

Metrics 52

ShepHyken

MAY 31, 2019

Abdul Babar is the Chief Marketing Officer of Reputation Desk, an all in one Reputation Management Platform founded by business owners to help other businesses look their best online and in their local areas. The post Guest Blog: Ways to Improve Your Customer Experience Online appeared first on Shep Hyken.

Customer Experience 292

Customer Experience Feedback Construction Personalization 292

ShepHyken

MAY 5, 2017

This week on our Friends on Friday guest blog post my colleague, Dan Rood, writes about the precious commodity of time and why we must use the latest technologies to help customers save time and have amazing customer experiences. That perfectly describes an omnichannel customer experience platform. Shep Hyken.

Self service 200

Self service APIs Surveys Analytics 200

JivoChat

AUGUST 22, 2023

Learning how to start a travel blog will help you share your passion for visiting different places and getting to know cultures from other countries all around the world. Step by Step How to Start a Travel Blog How to start a travel blog is simpler than you might believe. Will you make videos for your blog too?

Engineering 75

Engineering Analytics Best practices Customer Support 75

ShepHyken

SEPTEMBER 28, 2018

A sound education platform that can be accessed on the go and connects back to performance management is the key to successfully boosting employee engagement in this area. This challenge is hard to overcome without the help of technology, and HR departments realize the need for digital platforms to help with this obstacle.

Employee engagement 266

Employee engagement Education Analytics Technology 266

ShepHyken

AUGUST 2, 2019

She writes for Kiwi LMS , which is a Learning Management Platform that aims to help restaurant owners train their staff in an easier and more effective way. The post Guest Blog: The Importance of First Impressions in Customer Service appeared first on Shep Hyken.

Customer Service 277

Customer Service Customer Support Personalization Management 277

Cisco - Contact Center

FEBRUARY 15, 2024

Read more on Cisco Blogs From work style to vehicle choice, hybrid has become the new norm. In fact, we are surrounded by use cases that need a hybrid approach to problem solving. And as we all know, networks are evolving.…

98

98

Cisco - Contact Center

JUNE 6, 2023

Vibrant Ecosystem of Partners Enable New, Extensible Observability Use Cases to Drive and Secure Digital Experiences Today at Cisco Live, we announced the Cisco FSO Platform, an open and extensible,… Read more on Cisco Blogs

87

87

ShepHyken

FEBRUARY 9, 2018

Employee Advocacy Platform – this tool gives your employees a simple way to share curated, pre-approved content across their social networks. The post Guest Blog: Customer Service Training Ideas to Help Build Brand Advocacy appeared first on Shep Hyken. Ask for feedback. Your advocates won’t take action unless you engage them.

Customer Service 380

Customer Service Morale Sales Coaching 380

ShepHyken

AUGUST 30, 2019

By producing valuable content and distributing it through channels like your blog, email, social media accounts, and even SMS, you’ll start to build engagement with your customers. A big part of the solution lies in using intelligent customer data platforms that can help you collect important data and act on that data effectively.

Airlines 261

Airlines Metrics Advertising Sales 261

kommunicate

APRIL 5, 2023

Kommunicate is also ranked 3rd in ‘Ease of Use’ by users in the bot platform category. This recognition is based on the responses of real users for each bot platform-related [.] The post Kommunicate Named a High Performer in the Grid® Report for Bot Platforms appeared first on Kommunicate Blog.

98

98

ShepHyken

JUNE 7, 2019

Our employees are able to provide a personalized level of service powered by our award-winning technology platform that helps us to deliver attention to detail that consistently differentiates us. The post Guest Blog: Connect With Your Customers & Watch Your Business Grow appeared first on Shep Hyken. Make It Personal.

Customer centricity 296

Customer centricity Advertising outsourcing Chatbots 296

kommunicate

SEPTEMBER 19, 2021

The post Best Chatbot Development Frameworks & Platforms [2021] appeared first on Kommunicate Blog. A chatbot is a software application deployed to a website or an application. A chatbot can engage in a [.].

Chatbots 105

Chatbots Customer Support 105

ShepHyken

MAY 17, 2019

Ashwini Dave is a Digital Marketing Executive at Acquire.io , a customer communications platform. . The post Guest Blog: Thank Your Customer With Actions Not Words appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

CRM 275

CRM Personalization Engineering Enterprise 275

ShepHyken

MARCH 1, 2019

The ability of companies to collect data through customer engagement platforms such as one provided by IBM , synthesizing information from people who visit company websites, for instance, even when consumers don’t ask for more details, provides marketers with valuable insights.

Customer Experience 264

Customer Experience Chatbots Big data Marketing 264

ShepHyken

APRIL 7, 2017

This week on our Friends on Friday guest blog post my colleague, Swati Kungwani, writes about the value of customer complaints to a business. A standard conflict resolution platform automates the process of managing complaints. The support platform reduces the cost of operations and increases employee engagement. Shep Hyken.

Advertising 272

Advertising B2B Employee engagement CRM 272

Lumoa

MARCH 12, 2023

When they do, it’s usually scattered across multiple platforms, seen by only one or two teams, and rarely has a big impact. One of the easiest (and smartest) ways to start is by implementing a customer experience platform. In This Article: What is a customer experience platform? A CX platform combines all of that.

Customer Experience 83

Customer Experience Journey mapping Analytics Consulting 83

ShepHyken

JULY 5, 2019

Alexandra Mederrick is a blog writer for Wix Answers , the help desk platform that gives you all the tools you need to deliver smooth customer support. The post Guest Blog: 5 Surefire Ways to Improve Online Communication with Your Customers appeared first on Shep Hyken.

Feedback 301

Feedback Self service Best practices Scripts 301

Lumoa

JANUARY 11, 2022

Lumoa With Lumoa you can easily find out what drives your NPS score up and down Lumoa is one of the leading AI-based customer insight platforms that help companies gather and generate insights from customer feedback. It is all-in-one SaaS platform for collecting and analyzing customer feedback, including NPS feedback.

Surveys 103

Surveys Analytics Feedback Benchmark 103

JivoChat

NOVEMBER 3, 2022

Do you know how to create a blog on WordPress? With just a few steps, you can have your own blog up and running. The platform is simple to use and allows you to create a website for free, which gives you the opportunity to develop customized web pages and publish the content you wish. . Make a Plan For Your Blog.

Engineering 75

Engineering Best practices Accountability Personalization 75

ShepHyken

DECEMBER 13, 2019

Are you looking for a point-solution or an enterprise-wide platform, will you embark on your journey via an invitation to tender (ITT)? Always ask to do a test with your own data, for instance, in real life you may not always have data that is of good integrity, how will the platform fare then? Onboarding lead time .

APIs 254

APIs Enterprise Government Customer Experience 254

Cisco - Contact Center

MAY 6, 2024

From big companies to small, local companies to multi-nationals, unregulated to highly regulated — the size and sophistication of organizations operating i… Read more on Cisco Blogs

72

72

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. Then we’ll consider what to look for in an engagement platform.

Enterprise 105

Enterprise Customer Support SaaS Sales 105

Cisco - Contact Center

JUNE 9, 2023

As organizations strive to optimize their IT operations and ensure smooth business outcomes,… Read more on Cisco Blogs In the rapidly evolving world of technology, staying ahead of the game is crucial for businesses.

Technology 97

Technology 97

ShepHyken

OCTOBER 14, 2016

This week on our Friends on Friday guest blog post my colleague, Pascal van Opzeeland, writes an informative article about the popularity of messaging apps and how they are impacting customer service. As of 2015, messaging apps have overtaken social media platforms in monthly active users – and they are only picking up pace.

Customer Service 315

Customer Service B2C Airlines Management 315