Nicereply

MAY 31, 2023

Discover the 7 customer feedback tools for websites in 2023. These tools enable you to gather feedback directly from your website visitors, understand their needs, identify pain points, and make informed decisions to enhance your products or services. Enhance user experiences and drive business growth.

Feedback 52

Feedback Analytics Surveys Customer Support 52

ViiBE Blog

OCTOBER 28, 2021

ViiBE Blog > Remote Customer Service > Digital Customer Experience What is digital CX? The main goal of a company should be to create a satisfied customer, by delivering a great customer service roadmap and quality products, while applying the right strategies.

B2C 52

B2C Sales Technology Customer Experience 52

SmartAction

NOVEMBER 15, 2023

Let’s explore the evolution of customer self-service, key trends for 2023, the benefits it offers, the challenges businesses face, and a glimpse into the future of this essential component of modern business operations. rather than “Would you like to schedule a new appointment or update an existing one? Or is it something else?”

Self service 99

Self service Virtual Agent Chatbots Analytics 99

Totango

FEBRUARY 23, 2023

Or, as Taylor says, there might be economic factors that change your customers’ expectations for what outcomes may be possible in current conditions. Qualitative metrics give you a more holistic understanding of how customers feel about your products or services and the overall experience they’re having on their customer journey.

Metrics 84

Metrics Upselling Accountability Enterprise 84

Creative Virtual

DECEMBER 8, 2022

As the end of 2022 draws near, it is time once again for Creative Virtual’s annual year in review blog post. Whether it’s through our product development or our collaborations with individual clients, it’s important to us that we consistently deliver the best solutions possible. By Mandy Reed, Global Head of Marketing.

Virtual Agent 52

Virtual Agent Chatbots Government Banking 52

Lumoa

MAY 9, 2023

By leveraging sentiment analysis on customer feedback, businesses can understand and dig deep into the emotions of their customers, allowing them to identify and address pressing concerns, and fine-tune their products and services. You may be wondering how sentiment analysis can truly make a difference in your organization.

Feedback 83

Feedback Customer Experience Customer centricity SaaS 83

Global Response

OCTOBER 17, 2023

According to research from IBM , the average global cost of a data breach in 2023 was $4.45 billion compromised accounts and records due to data breaches in 2023 alone. In some cases, it may be. Bad news first: data breaches are costly, and they’re becoming more and more common. million (USD).

Call Center 62

Call Center outsourcing Technology Finance 62

Nicereply

MARCH 6, 2023

Learn about the main pop-up survey tools available in 2023 to find the best fit for your business. After all, if you don’t know what your customers think about your current product, how can you expect to make it better? There may be no easier way to quickly gather customer feedback than by using pop-up surveys on your website.

Surveys 52

Surveys Feedback Enterprise Analytics 52

Select VoiceCom Blog

JUNE 13, 2023

AMD distinguishes human and voicemail messages and significantly improves agent productivity, reduces voicemail interruptions, and boosts overall performance. Notable Benefits of AI in BPO Operations Integrating AI in BPO operations offers numerous advantages that enhance efficiency, productivity, and customer satisfaction.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing Chatbots Best practices 52

OctopusTech

AUGUST 14, 2023

Maybe you are looking for changes in your products and services, modification of theme, or you are just feeling that your website looks outdated as you are facing a decrease in the site’s traffic and conversion rates. Only a few websites of different businesses can be called as perfect and updated but the rest needs to be redesigned.

Engineering 62

Engineering Sales Advertising Technology 62

OctopusTech

APRIL 28, 2023

Website redesigning services refer to the process of updating and improving an existing website’s design, functionality, and content. This involves creating or updating new content to align with the website’s new design and goals. Content Optimization High-quality content is critical to the success of any website.

Engineering 62

Engineering Sales outsourcing Feedback 62

Nicereply

NOVEMBER 13, 2023

When you have a question about a product you bought online, or if something isn’t working as it should, who can you turn to for help? In some cases, customers may not be able to correctly identify their issues, so it’s up to the rep to analyze the situation and determine the root cause before offering appropriate solutions.

Customer Service 59

Customer Service Technical Support Upselling Personalization 59

ViiBE Blog

MAY 3, 2023

ViiBE Blog How to help customers get in contact with your remote customer support fast in B2B? Anna Gorina May 3, 2023 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! The phone number is outdated. Risk of losing data.

B2B 52

B2B Customer Support Chatbots CRM 52

Nicereply

JUNE 19, 2023

The term “eCommerce customer experience” simply refers to how you make your customers feel when they seek or purchase your products via your websites. Creating a contact page: During the purchasing process, your customers may encounter issues that they are unable to resolve on their own.

Customer Experience 59

Customer Experience Chatbots Entertainment Customer retention 59

ViiBE Blog

OCTOBER 28, 2022

ViiBE Blog Alternative to WeTransfer: how to share large media files in B2B environment: Anna Gorina October 28, 2022 Share this article Contents Share this article Contents In an age when data is one of the most valuable assets, sharing information has become an essential part of daily life and business processes.

B2B 52

B2B CRM Sales Accountability 52

Monet Software

OCTOBER 30, 2018

billion in 2023. But now almost every company has a presence on these platforms, and should be leveraging them to promote new products and services, and communicate with customers. If one type of issue recurs frequently, it may inspire a social media post providing information that may prevent more posts and calls in the future.

Call Center 59

Call Center Best practices Contact Center Marketing 59

Hodusoft

OCTOBER 26, 2023

Many government organizations use them to send important and urgent updates. Several reputable businesses use them to send messages to inform their customers about their products, offers, and deals. billion robocalls between January and August 2023, and each person receives about 17 spam calls every day.

Telecommunications 52

Telecommunications Government Education voip 52

NobelBiz

MARCH 12, 2024

billion in 2023 to $52.54 Customers may need to repeat information due to lack of integration, causing frustration. Higher, as businesses may miss opportunities to enhance experiences without personalized insights. Utilizing data analytics to gain actionable insights into customer behavior and preferences in real-time.

Customer Experience 52

Customer Experience Management Omni-channel support Journey mapping 52

OctopusTech

SEPTEMBER 9, 2023

Deciding whether or not to choose outsourcing a call center is a tougher decision to make as some may say that it decreases the quality of service and some may argue that it improves profitability. As per reports by Technavio , this industry is expected to grow by 3% from 2019 to 2023.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

VHT

APRIL 2, 2019

The business technology industry is swimming with smart new products, and among them, robotic process automation (RPA) is making a big splash. For example, a representative may issue a refund by using an accounting application to run, track and record the transaction. It promises faster processing of complex, repetitive business tasks.

Upselling 63

Upselling Wait times Self service Accountability 63

Global Response

MARCH 16, 2023

In 2023, customer service is more important than ever. Recent research has demonstrated that humans may be even better at detecting emotion and empathy from vocal exchanges than from looking at people’s expressions. Unfortunately we don’t offer refunds.” “So sorry that product isn’t working out for you!

Customer Service 62

Customer Service outsourcing Technical Support Scripts 62

ViiBE Blog

JULY 22, 2022

ViiBE Blog Best ways to use CRM Anna Gorina July 22, 2022 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! You can then use that information to provide them with better support or address any concerns they may have.

CRM 52

CRM Upselling Sales Marketing 52

VHT

APRIL 24, 2019

Rather than employing them in the sales process or for marketing, hone your skills on post-purchase tasks, like shipping updates. the bot should offer suggestions, such as “I can help you with an existing order, delivery options or products details.”. Or they may just have a question outside the bot’s capacity. Embrace the Bot.

Chatbots 48

Chatbots Customer Experience Healthcare Banking 48

ViiBE Blog

FEBRUARY 28, 2022

ViiBE Blog How can live chat integration with co-browsing improve CX? Live Chat builds databases Every time a customer contacts your live chat support, they provide you with valuable data that can be used for your product and service improvement as you get closer to understanding your clients’ needs.

CRM 52

CRM Metrics First call resolution Accountability 52

NobelBiz

MAY 2, 2023

Welcome to this insightful blog post, where we discuss building a successful outbound lead generation strategy for contact centers. Poor number management, frequent state and federal regulations updates, and ignorant voice providers are constantly eroding a center’s chances to have their calls answered. And no wonder.

Contact Center 52

Contact Center Average Handle Time Call Center CRM 52

Global Response

JULY 10, 2023

The Philippines may be a popular call center location, but are they the right location for your call center? Any call center in 2023 and beyond will rely heavily on technology and the right types of software for efficient operations. Establish technological support and infrastructure. Is the Philippines right for you?

Call Center 62

Call Center outsourcing Technical Support Education 62

AWS Machine Learning

MAY 5, 2023

Although articles of clothing are labeled with categories (and subcategories) and contain a variety of helpful tags that are extracted from the original product descriptions, the data is not systematically labeled with pattern or style information. Within the subcategory directories, there is a subdirectory for each product listing.

Engineering 76

Engineering Feedback Marketing Management 76

SmartKarrot

JANUARY 18, 2022

SaaS (Software as a Service) is an on-demand product distribution strategy that allows software developers to distribute software through the internet and enables users to utilize powerful software without having to deal with hardware management or complex installation processes. billion by the year 2023.

SaaS 10

SaaS Enterprise APIs Customer retention 10

Global Response

JANUARY 23, 2023

In this article, we’ll cover both the what and the how—what customer service goals you should be focusing on in 2023 as well as how you can achieve them. Improve our customer service” “ Improve our customer satisfaction score by 20% in 2023.” Increase our inbound sales leads in 2023.”

Customer Service 62

Customer Service outsourcing Self service Inbound sales 62

IdeasUnlimited

JUNE 27, 2023

For most of the last decade, these technological developments have remained in the realm of R&D with little to show in terms of an actual product. In fact, 2023 might just be the year for several technology trends to become more than just a fad. You may have seen glimpses of this in your everyday life.

Technology 52

Technology Big data Entertainment Engineering 52

ViiBE Blog

JUNE 15, 2023

ViiBE Blog Screen-sharing vs co-browsing: what to choose for your business? Anna Gorina June 15, 2023 Share this article Contents Share this article Contents Co-browsing vs screen sharing. They may not be able to click on elements, interact with applications, or input data directly. What is screen sharing used for?

Technical Support 52

Technical Support CRM Technology Education 52

OctopusTech

AUGUST 21, 2023

Are you curious to know about link building pricing in the year 2023? Link building is an important part of a result-oriented SEO strategy in 2023. Link building pricing may vary depending on your goals and services. What is the fair amount of deal when it comes to link building costs?

Engineering 62

Engineering outsourcing Metrics Marketing 62

AWS Machine Learning

SEPTEMBER 29, 2023

In late 2023, Planet announced a partnership with AWS to make its geospatial data available through Amazon SageMaker. This sets the foundation for reducing waste, improving sustainable farming practices wherever possible, and increasing productivity while minimizing environmental impact.

Engineering 113

Engineering Metrics APIs Surveys 113

ViiBE Blog

SEPTEMBER 29, 2023

ViiBE Blog Best strategies for customer self-service Anna Gorina September 29, 2023 Share this article Contents Share this article Contents The moments when customers will reach out to your support are inevitable. While collective knowledge and understanding of customers may serve well, it is not completely unbiased.

Self service 52

Self service Banking Feedback Chatbots 52

Select VoiceCom Blog

MARCH 1, 2023

You should know the vital statistics about the progressing sector and emerging customer service trends to stay updated. Establishes client relationships Customers always have questions when buying a product or service for the first time. Improves business productivity Every business aims to maximise production.

Customer Service 52

Customer Service Self service Wait times Chatbots 52

JustCall

APRIL 3, 2023

In this blog, we will explore various customer experience features and uncover the strategies and tactics that businesses can use to build lasting relationships with their customers. Pro tip: Use social media platforms like Twitter, LinkedIn, and Facebook to keep your customers updated with company news and product launches.

Customer Experience 40

Customer Experience Journey mapping Surveys Feedback 40

JustCall

APRIL 12, 2023

If you’ve been using Gong and are looking for a Gong alternative, this blog is for you. Even your Customer Success and Product teams can use it to their advantage by gathering real-time intelligence from every online meeting. Also, reviewers found the quality of product support, feature updates, and roadmaps better in Revenue.io

Sales 52

Sales Coaching CRM Contact center software 52