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Customers Have Life Cycles. Guess What? So Do Employees! Here’s Why That’s So Important

Beyond Philosophy

For some time, it has been understood that, when purchasing a product or service, consumers are essentially ‘hiring’ a supplier to get a job done. As he notes, the new employee has accepted the job, but he or she has also accepted, or hired, the company. Michael Lowenstein, Ph.D., The same can be said of employees.

Banking 223
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It’s Easy! How To Attract Customers.

Beyond Philosophy

This is a challenge for companies that depend on their websites to attract and engage customers. If customers don’t like what they see, they’ll click away before the company has a chance to sell itself. People want to be with attractive people and that can translate to spending more time on a company website.

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Are You Ready for Facial Recognition Technology in Your CX?

Beyond Philosophy

We had Professor Bill Hedgecock, associate professor of marketing Carlson School of Management at the University of Minnesota, as a guest on a recent podcast to talk about facial recognition and facial expression analysis technology and application in Customer Experience programs. How to Help People Get Over the Creepy Feeling.

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Employee Ambassadorship: CX Focus Built On Neither Employee Satisfaction Nor Employee Engagement

Beyond Philosophy

A satisfied employee can pretty much be described as one who is relatively happy or more than complacent about their day-to-day job experience: the work, pay, benefits, possibilities for growth, promotions and possibly more – – like training, work environment, and reward and recognition.

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Effective Sales Onboarding: Your Secret to Increasing Retention + Engagement

aircall

Employee engagement is more than just getting things done—it’s identifying with what you do. As a business owner, you need to create an environment where there is meaning behind the tasks your employees do. Additionally, employees who feel connected to their jobs are happier and work harder. Why is this important?

Sales 117
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How to Best Prepare for a Call Center Interview

aircall

Interviewing for a new job can be a nerve-wracking experience. To be better prepared for your call center interview, you can do some research ground work. To be better prepared for your call center interview, you can do some research ground work. Learn about the company. Learn about the position.

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How Proprofs Is Evaluating, Interviewing, and Onboarding During the COVID-19 Crisis

ProProfs Blog

During the start of this year, nobody would have anticipated that a tiny microbe would lead to millions of job losses across the globe. We are building a 100-year company and understand that in a period that long there will be many events that happen. Here is what our CEO had to share-. Sameer Bhatia, CEO, ProProfs.

Surveys 152