Customers Have Life Cycles. Guess What? So Do Employees! Here’s Why That’s So Important
Beyond Philosophy
NOVEMBER 22, 2017
For some time, it has been understood that, when purchasing a product or service, consumers are essentially ‘hiring’ a supplier to get a job done. As he notes, the new employee has accepted the job, but he or she has also accepted, or hired, the company. Michael Lowenstein, Ph.D., The same can be said of employees.
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