expert-perspective-how-to-level-up-your-voice-of-customer-program Blog Related Topics 
Beyond Philosophy
SEPTEMBER 8, 2022
On a recent podcast, we had a guest, Michél Patterson , a continuous improvement expert in Lean Six Sigma who has consulted numerous industries, including technology, freight forwarding, and even the Department of Defense. For the first phase or rule, Define, she worked to discover what the company wanted to accomplish with the program.
ShepHyken
APRIL 18, 2022
Each week I read many customer service and customer experience articles from various resources. Tracking Customer Experience? The Drum) Ask any brand to rate their customer experience on a scale of one to 10 and most will probably choose a high number. (The This is the ‘customer experience gap.’
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Enghouse Interactive
OCTOBER 21, 2020
AI Makes It Possible (Blog Series). Blog #4 of 4 The MORE you know. How AI-Enabled Super-Agents Improve CX. As we saw in yesterday’s webinar, both enhancing the Customer Experience (CX) and understanding the Voice of the Customer (VoC) are inextricably linked… for the better. The more YOU KNOW. .
ProProfs Blog
JANUARY 24, 2020
What if I were to tell you that the aspect that genuinely tops the list is what your friends and family think? That’s the power of customer advocacy. Get closer than ever to your customers. So, before we get into the dynamics of customer advocacy, let’s cover the basics first. . What is Customer Advocacy?
24-7 InTouch
FEBRUARY 25, 2020
In our most recent blog post , we discussed the importance of customization when it comes to communicating with client partners and recruiting and hiring for dedicated programs. To dive deeper into customization capabilities, we’ve outlined the final two stages: training and reporting. How can this be achieved?
Callminer
APRIL 23, 2019
To ensure the quality of customer service. PCI compliance call recording & transcription refers to the requirements set in the Payment Card Industry Data Security Standard (PCI DSS). PCI DSS is a set of strict regulations created to protect private financial information and prevent credit card fraud.
inmoment
MARCH 12, 2020
Rather, these messages are about what these organizations are doing to prevent the spread of the coronavirus (and how they can attempt to put their customers at ease during this pandemic). So, how can companies leverage CX during this challenging time? The same holds true for countless non-salaried workers. .
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