ShepHyken

JULY 1, 2016

This week on our Friends on Friday guest blog post my colleague, Brooke Cade writes about how important communicating with your employees and listening to their insight is for improving company culture. Take note of how your competitors foster employee engagement, or look for successful business models outside of your industry.

Brand ambassadors 215

Brand ambassadors Construction Morale Feedback 215

Noble Systems

FEBRUARY 14, 2019

Recently, we published a blog on customer-centricity, which refers to creating a culture that places the customer at the core of every business decision a company makes so that their experience at every touchpoint is amazing every time. So, in order to be truly customer-centric, you must first become employee-centric. Talent Culture ).

Employee engagement 59

Employee engagement Contact Center Gamification Customer centricity 59

JustCall

MARCH 28, 2023

Want to set your sales team up for success? When you’re dealing with remote sales teams placed in different corners of the globe, it can be particularly challenging to meet targets. As a sales leader, it is difficult to craft a sure-shot plan on how to manage a remote sales team. Read the blog to learn more!

Sales 52

Sales Management Morale Employee engagement 52

aircall

OCTOBER 6, 2021

Employee engagement is more than just getting things done—it’s identifying with what you do. As a business owner, you need to create an environment where there is meaning behind the tasks your employees do. One of the best strategies for increasing engagement and retention is to refine your sales onboarding process.

Sales 117

Sales Scripts Best practices Feedback 117

Noble Systems

FEBRUARY 14, 2019

Recently, we published a blog on customer-centricity, which refers to creating a culture that places the customer at the core of every business decision a company makes so that their experience at every touchpoint is amazing every time. So, in order to be truly customer-centric, you must first become employee-centric. Talent Culture ).

Employee engagement 53

Employee engagement Contact Center Gamification Customer centricity 53

Etech GS

APRIL 16, 2019

In recent years, it’s become more widely known, understood and accepted that high employee engagement correlates to elevated customer satisfaction and gives a boost to many other signifiers of business success. While even more recent surveys show that employee engagement is on the rise , there’s still significant work to be done.

Employee engagement 56

Employee engagement Surveys Feedback Sales 56

ShepHyken

SEPTEMBER 29, 2017

An amazing interaction – or magic moment – can seed thousands or millions of future sales. Start with the interactions that you recognize as mission-critical to your operation: marketing, customer service, sales, service delivery, product features, etc. Now share the plan with every member of your experience team.

Employee engagement 136

Employee engagement Feedback Customer Experience Management 136

aircall

JANUARY 28, 2019

Although there are many ways to measure engagement and morale in the workplace, the most accurate way to know is to ask people directly. Employee engagement surveys let you get the information straight from your team, while maintaining the honesty and privacy of each team member. Clear Questions. Make the questions concise.

Employee engagement 67

Employee engagement Surveys Morale Feedback 67

Integrity Solutions

JUNE 23, 2020

With sales booming, several top salespeople were promoted to manager roles, and the expectations were high. In their new roles as sales managers, these individuals’ success would now depend on how well they could rally their teams. Beyond Management 101, Sales Coaching Builds Company Culture. By Mike Esterday.

Coaching 83

Coaching Sales Management Employee engagement 83

Integrity Solutions

JANUARY 28, 2021

It’s important to understand what it’s really going to cost you when you lose a sales rep — and what steps you can take to minimize your turnover rates. Every sales leader can relate to that pit-in-the-stomach feeling when a star sales rep says they’re moving on. In some industries, average sales rep tenure is just two years.

Sales 117

Sales Coaching Morale SaaS 117

aircall

JANUARY 21, 2022

In 2022, the days of the long sales lunch are coming to a close. This is clearer now than ever, with 64% of sales leaders who transitioned to remote selling hitting or exceeding their revenue targets, compared to just 50% of those who didn’t. . But what does a successful hybrid-ready sales strategy look like? In the U.S.

Sales 62

Sales CRM Scripts Coaching 62

Integrity Solutions

JULY 13, 2020

No matter how rapidly and dramatically external events may change, the top sales challenges seem to stay the same, year after year. Why aren’t salespeople and sales organizations able to make much headway in overcoming these common struggles? But the sales challenges persist. Sales Quota Achievement.

Sales 103

Sales Coaching Customer centricity Employee engagement 103

Beyond Philosophy

NOVEMBER 10, 2014

Despite understanding, many organizations still reward on operationally focused Key Performance Indicators (KPIs) like sales and productivity. Most organizations choose to focus on sales as their KPI. If you have all of your incentives tied to sales and productivity, that’s what will be the focus your team’s efforts.

Customer Experience 295

Customer Experience Customer centricity Customer emotions Employee engagement 295

Beyond Philosophy

NOVEMBER 7, 2016

Philadelphia area McDonald’s donate 100% of the income generated from coffee sales to a local youth homeless shelters. McDonald’s also has an Archways to Opportunity program that helps their employees continue their education, whether that means learning English, finishing secondary school or earning their college degree.

Transportation 419

Transportation Customer emotions Coaching Employee engagement 419

Integrity Solutions

OCTOBER 30, 2019

Sales leaders need to reevaluate what an effective approach to sales onboarding really looks like. Whether a salesperson is new to the company or a seasoned high performer, the pressure is on in today’s world: Up your game, add more value, strengthen customer relationships and meet aggressive sales targets—fast.

Sales 72

Sales Coaching CRM Technology 72

Call Design

MAY 31, 2022

Australia’s leading CX outsourcing solutions provider, TSA Group, has approximately 3,000 customer service and sales agents servicing industries including telco, health insurance, finance and retail. Blog Source: Business Wire.

Management 78

Management Finance Enterprise outsourcing 78

Branch Mesenger

JANUARY 4, 2018

Today, we want to explore some of our favorite blog posts that we've written over the course of the past year. Sales were already increasing before natural disasters struck. Now that the scheduling system have been taken from paper to app, employees have streamlined their schedule shifting digitally on their mobile devices.

Healthcare 48

Healthcare Banking Enterprise Finance 48

Beyond Philosophy

JULY 24, 2017

If you can afford its Black Label program, sales people come to you, and you deal with one person from beginning to end. Compensation and incentives are based on sales volume, and that is seldom a winning strategy in any industry. Improve your employee engagement and your subsequent customer experience.

Employee engagement 278

Employee engagement Finance Sales Consulting 278

Beyond Philosophy

OCTOBER 28, 2014

You wait because you are “service” call, and all the agents are busy with “sales” calls. If you enjoyed this post, you might be interested in the following blogs: Paying to Line Jump Customer Service is Wrong. Colin is an international author of four best-selling books and an engaging keynote speaker.

Customer Experience 300

Customer Experience Customer centricity Scripts Customer emotions 300

Nicereply

JULY 10, 2023

Employee Net Promoter Score: why you should care about it? Employee engagement has become a key metric for high-performing businesses to track since it was introduced over three decades ago. Year after year, statistics have shown a clear link between highly engaged employees and better business outcomes.

Employee engagement 70

Employee engagement Surveys Metrics Feedback 70

Beyond Philosophy

NOVEMBER 10, 2014

An Electrical Retailer reduced complaints by 20%, increased levels of trust by 10% and achieved a 3% increase in ‘like for like’ sales. The company linked every 4% points improvement of their NPS score to 1% improvement in shipping volume, thus increasing volume by 10%. A B2B Telecom reduced costs by 36% and increased revenues by 7%. . <

Customer Experience 411

Customer Experience Customer retention Upselling Banking 411

Integrity Solutions

OCTOBER 30, 2019

Sales leaders need to reevaluate what an effective approach to sales onboarding really looks like. Whether a salesperson is new to the company or a seasoned high performer, the pressure is on in today’s world: Up your game, add more value, strengthen customer relationships and meet aggressive sales targets—fast.

Sales 40

Sales Coaching CRM Technology 40

ProProfs Blog

AUGUST 6, 2021

Modern employees today are looking beyond just a 9-to-5 job. Following this trend, employee engagement has quickly become a popular metric to gauge work satisfaction, employee productivity, and, eventually, business growth. . We will explore the 20 best employee engagement software in 2021 and compare their features.

Employee engagement 147

Employee engagement Surveys Feedback Analytics 147

Integrity Solutions

AUGUST 13, 2018

Few activities are considered as important as sales coaching. Originally published on The Sales Management Association. Coaching is pivotal to maximizing sales potential. If you’ve been in a sales management position for any length of time, it’s not even news. Provide coaching for the sales managers themselves (+10%).

Coaching 50

Coaching Sales Management Surveys 50

Integrity Solutions

JUNE 29, 2018

Sales Effectiveness Often Starts by Understanding Why Your Sales Managers Still Aren’t Coaching Their Teams. It’s about sales coaching- and sales effectiveness. Sales managers have a stressful job. If it’s so important, why aren’t more sales managers in your organization coaching their people?

Sales 43

Sales Management Coaching Morale 43

Integrity Solutions

APRIL 28, 2021

What actions can you take to both increase employee engagement and create a customer retention strategy that moves more of your customers from “satisfied” to “loyal”? The Relationship Between Customer Loyalty and Employee Engagement. Fundamentally, this is an issue of employee engagement.

Customer retention 87

Customer retention Employee engagement Customer centricity Metrics 87

CSM Magazine

DECEMBER 13, 2023

To improve work conditions and employee engagement and development, here are some things to do to keep your agents from leaving: Implement an effective onboarding program to make sure that new employees are well-trained. Provide learning opportunities to keep employees engaged in their roles. How to mitigate this?

Customer Service 52

Customer Service Upselling CRM Employee engagement 52

Beyond Philosophy

MAY 31, 2016

Gwinner of Kansas State University—have found that employee behavior and advocacy—regardless of the employee’s level of satisfaction—have a direct and profound relationship to the behavior of customers, and also to corporate sales and profitability. Employee Engagement: Putting the Cart Before the Horse?

Customer advocacy 279

Customer advocacy Chief Customer Officer Employee engagement Consulting 279

Tenfold - Contact Center Blog

MAY 30, 2018

Client-facing teams use it to aggregate and analyze data on prospects to inform and support the execution of their sales and service strategies. In this article, we will go over the benefits of having click-to-call for MS Dynamics for sales and service teams. Click-to-Call for MS Dynamics: A Sales Staple. What is Click-to-Dial?

CRM 48

CRM Sales Call Center Metrics 48

Integrity Solutions

APRIL 16, 2021

Most businesses like to say they’re customer-centric, but in many cases, it only applies to a specific function or department, like sales or customer service. Even then, we often see that there’s really a product-focused or sales-driven mindset that’s influencing how people behave. Expand repeat business.

Customer centricity 119

Customer centricity Coaching Employee engagement Sales 119

Beyond Philosophy

JANUARY 10, 2018

Consider the ways that employees make decisions on how to act (toward other employees and to customers (5 questions). Consider stakeholder-centric cultural effects on employee behavior (5 questions). Consider that employees, like customers, have a defined life cycle (5 questions).

Enterprise 150

Enterprise Employee engagement Consulting Consulting 150

ProProfs Blog

JANUARY 30, 2020

Impacts of consistent engagement. And, these, in turn, will help your company create strategies that will strengthen your customer engagement process even further. In this blog, we aim to collate various customer engagement statistics in one place that will give you an idea about various aspects of engagement with customers.

B2B 204

B2B Banking Personalization Employee engagement 204

Nicereply

JULY 10, 2023

Employee Net Promoter Score: why you should care about it? Employee engagement has become a key metric for high-performing businesses to track since it was introduced over three decades ago. Year after year, statistics have shown a clear link between highly engaged employees and better business outcomes.

Employee engagement 40

Employee engagement Surveys Metrics Feedback 40

NICE inContact

JULY 19, 2019

Studies show gamification positively impacts employee engagement, and employee engagement impacts the bottom line. According to Forrester Research , a 5% improvement in employee engagement typically results in a 3% increase in revenue growth. For example, an agent can earn 50 tokens once they make 10 sales.

Gamification 54

Gamification Contact Center Employee engagement Call Center 54

Lumoa

FEBRUARY 6, 2018

Lynn Hunsaker, CEO and Head Customer Experience Consultant at ClearAction @ clearaction | blog “Customers’ discernment of providers’ motives will continue to sharpen in the future. Customers are being educated about customer experience by providers and fellow customers, and as employees within provider organizations.

Customer Experience 129

Customer Experience Customer centricity Education Consulting 129

ProProfs Blog

JUNE 27, 2021

These include use of survey questions, using live chat to engage your potential customers, lead generation through affiliate and ad marketing, and more. In this blog, let’s develop a clear understanding of how to write lead generation survey questions. Did you know that a whopping 79% of marketing leads never get into the sales phase?

Best practices 78

Best practices Surveys Advertising Construction 78

Integrity Solutions

SEPTEMBER 23, 2021

A value based sales process gives sales teams the system and behavioral alignment to effectively differentiate and demonstrate what the results are of the sale. Top sales performers not only articulate a product’s value, they exceed expectations by consistently engaging in behaviors that demonstrate a solutions mindset.

Coaching 71

Coaching Sales Employee engagement Customer Care 71