AWS Machine Learning

AUGUST 14, 2023

This blog post is co-written with Tuana Çelik from deepset. Enterprise search is a critical component of organizational efficiency through document digitization and knowledge management. The Haystack Indexing Pipeline includes the following high-level steps: Upload a document. Initialize DocumentStore and index documents.

Enterprise 69

Enterprise Scripts Best practices Analytics 69

Nicereply

MARCH 30, 2022

An AI-backed Knowledge base increases the findability of information multifold where agents can search within the documents and access the relevant information instead of going through the whole document. The post Live Chat Knowledge Base: An Ingredient to Improve Your Customer Service appeared first on Customer Happiness Blog.

Customer Service 96

Customer Service Scripts Call Center Customer Support 96

AWS Machine Learning

MAY 5, 2023

Using architecture diagrams as an example, the solution needs to search through reference links and technical documents for architecture diagrams and identify the services present. With Amazon Kendra, you can search for results, such as images or documents, that have been indexed.

Engineering 102

Engineering APIs Scripts Enterprise 102

Global Response

JULY 27, 2023

As brand voice gets defined, it should be clearly documented, as every team—from product to marketing to customer service—will play some role in ensuring it’s implemented consistently. First: if your brand voice, tone and messaging aren’t documented, it’s time to fix that. Use scripted responses aligned with brand messaging.

Call Center 62

Call Center Scripts Multi-channel support Feedback 62

Spearline

JULY 21, 2022

Flip the script With testingRTC, you only need to write scripts once, you can then run them multiple times and scale them up or down as you see fit. testingRTC simulates any user behavior using our powerful Nightwatch scripting, you can manage these scripts via our handy git integration.

Scripts 98

Scripts APIs Metrics Analytics 98

AWS Machine Learning

DECEMBER 19, 2022

This blog post demonstrates how to perform ML inference using an object detection model from the PyTorch Model Zoo within SageMaker. Setting up these ML models as a SageMaker endpoint or SageMaker Batch Transform job for online or offline inference is easy with the steps outlined in this blog post. Solution overview. Step 1: Setup.

Automotive 75

Automotive APIs Engineering Scripts 75

JustCall

APRIL 3, 2024

Easy AI integration with JustCall AI and conversation intelligence features (Example: real-time AI agent assist that offers on-screen scripts). It provides on-screen scripts for clear and consistent messaging. Personalize interactions with on-screen scripts. Provide exceptional service with on-screen scripts and call tagging.

Sales 52

Sales CRM Scripts APIs 52

AWS Machine Learning

MARCH 1, 2023

Amazon Comprehend is a managed AI service that uses natural language processing (NLP) with ready-made intelligence to extract insights about the content of documents. It develops insights by recognizing the entities, key phrases, language, sentiments, and other common elements in a document.

APIs 68

APIs Metrics Accountability Scripts 68

AWS Machine Learning

MAY 25, 2023

A small number of similar documents (typically three) is added as context along with the user question to the “prompt” provided to another LLM and then that LLM generates an answer to the user question using information provided as context in the prompt. Chunking of knowledge base documents. Implementing the question answering task.

APIs 76

APIs Enterprise Accountability Chatbots 76

AWS Machine Learning

JUNE 28, 2022

The following is the list of the four new built-in algorithms, with links to their documentation, example notebooks, and source. Documentation. To train a selected model, we need to get that model’s URI, as well as that of the training script and the container image used for training. Example Notebooks. LightGBM Algorithm.

Scripts 79

Scripts Management 79

AWS Machine Learning

MAY 19, 2023

In our previous blogpost Enable the Visually Impaired to Hear Documents using Amazon Textract and Amazon Polly , we showed you our Text to Speech application called “Read for Me”. In this blog post we walk you through the Solution Architecture behind “Describe For Me”, and the design considerations of our solution.

APIs 89

APIs Scripts Engineering Best practices 89

AWS Machine Learning

JULY 24, 2023

We demonstrate the use of Neuron Top at the end of this blog. Clone the Github repository The GitHub repo provides all the scripts necessary to deploy models using FastAPI on NeuronCores on AWS Inferentia instances. script in the fastapi and trace-model folders use this to create Docker images. 3 Inf1.24xlarge 16 64 1.5

Scripts 73

Scripts APIs Engineering Best practices 73

Global Response

JULY 10, 2023

Key messaging and elevator pitches can also be used for the basis of on-brand scripts and training materials. Scripting and Messaging Finally, your scripting and messaging from your call center absolutely must align with your branding, other marketing and other messaging from your brand. We’ll show you how in this article.

Call Center 62

Call Center Scripts Education Personalization 62

AWS Machine Learning

APRIL 19, 2023

Our data scientists train the model in Python using tools like PyTorch and save the model as PyTorch scripts. Ideally, we instead want to load the model PyTorch scripts, extract the features from model input, and run model inference entirely in Java. However, a few issues came with this solution.

Engineering 75

Engineering APIs Scripts Education 75

bold360 Blog

MARCH 25, 2020

There’s is nothing more frustrating than sifting through a static – and long – FAQ document looking for an answer to a question only to realize the information is now out-of-date. But what happens to those static FAQ documents when your answers change, or new answers must be added?

Scripts 76

Scripts Technology Management Best practices 76

Uniphore

AUGUST 12, 2021

When creating a script, avoid lengthy descriptions and repetitive words, as this can obstruct the meaning of each option and lose a user’s attention. Remember that callers probably aren’t listening to every word, so you’ll need to design scripts and call flows that reflect this. In other words, “design for the ADHD mindset.”.

Best practices 98

Best practices Virtual Agent Scripts Call flow 98

JustCall

APRIL 4, 2023

In this blog, we will explore the inbound call center agent duties and understand how to create a solid inbound call agent job description. Documenting calls : In order to ensure that customer information is accurate and up-to-date, agents are responsible for documenting calls in the call center software.

Call Center 52

Call Center call center software Upselling Scripts 52

AWS Machine Learning

SEPTEMBER 16, 2022

As the following figure shows, the script PRTP Pre-Gen invokes Amazon Polly to generate the audio. If the extract config is omitted, the pre-gen script makes a sensible choice of text to extract from the body of the page. Add lexicon for pronuniciation of NE NW SE NW #Script invokes aws polly put-lexicon./addlexicon.sh.

Scripts 70

Scripts Accountability Enterprise Technology 70

bold360 Blog

SEPTEMBER 21, 2020

There’s nothing more frustrating than sifting through a static – and long – FAQ document looking for an answer to a question only to realize the information is now out-of-date. Change is the only constant — so what happens to those static FAQ documents when your answers change, or new answers must be added?

Entertainment 59

Entertainment Scripts Technology Surveys 59

Talkdesk

JUNE 18, 2020

This is a guest blog from Amanda Verner, Marketing Manager at ProcedureFlow , a Talkdesk AppConnect partner. By combining the power of a knowledge base, workflow and agent scripting, contact centers can reduce agent effort and provide the best possible customer experience. ProcedureFlow makes your employees experts faster.

Management 63

Management Government Call flow Scripts 63

Nexmo

OCTOBER 7, 2020

Web Component polyfill --> <script src="[link]. <!-- Load the Web Components --> <script type="module" src="[link] <script type="module" src="[link] <script type="module" src="[link]. ” The documentation has more info and offers alternatives. Class Component. Important note!

APIs 118

APIs Scripts Accountability 118

aircall

OCTOBER 6, 2021

Give plenty of tools and resources, like phone scripts and email templates, for a variety of different sales situations and opportunities. However, they also shouldn’t rely too heavily on scripts). This includes documentation they can reference when working independently. New Hires Are Going Off-Script—For Good Reason.

Sales 117

Sales Scripts Best practices Feedback 117

AWS Machine Learning

AUGUST 16, 2023

This is a guest blog post co-written with Ben Veasey, Jeremy Anderson, Jordan Knight, and June Li from Travelers. The images document the land cover, or physical surface features, of ten European countries between June 2017 and May 2018. We add the following code to the init_distributed_mode function in the util.py

Scripts 71

Scripts Analytics Technology Benchmark 71

Customers That Stick

DECEMBER 15, 2014

If you read our December 11 blog post , you know that we recently conducted a survey of consumer attitudes on holiday shopping. The Month in Customer Service Blogging. Blog mashup monthly mash monthly mashup' VOLUME 37: November 2014. Thoughts on the Customer: The Sympathetic Holiday Shopper. Photo Credit: [link].

Surveys 126

Surveys Customer Care Scripts Contact Center 126

Call Experts

APRIL 8, 2024

In this comprehensive blog post, we’ll take you on a journey through the world of call center agents, exploring the key performance metrics and the qualities that define a top-notch call center agent. Documentation: Agents maintain accurate records of customer interactions, including issues, resolutions, and customer feedback.

Call Center 52

Call Center Average Handle Time Coaching Metrics 52

AWS Machine Learning

SEPTEMBER 22, 2023

In this blog post, we ask annotators to rank model outputs based on specific parameters, such as helpfulness, truthfulness, and harmlessness. In this blog post, we illustrate how RLHF can be performed on Amazon SageMaker by conducting an experiment with the popular, open-sourced RLHF repo Trlx. configs/accelerate/zero2-bf16.yaml

Engineering 100

Engineering Feedback industry standards Benchmark 100

Mindtouch

MARCH 1, 2018

We like to talk about support and customer self-service here on the MindTouch blog. Enable sales reps to leverage the relevant, timely documentation to close deals. Attach a document? Did agents follow training guidelines, an internal sales workbook, or a script? Often, this requires a fine-tuned product content strategy.

Sales 48

Sales Technical Support Scripts Engineering 48

Arbeit

JULY 11, 2022

If you clicked on the link to visit this blog, you might be tossing around thoughts like these: “We’re nowhere close to using texting or email. You don’t need complicated scripting software or integrations, either. By now, you are probably familiar with opt-in requirements for debt collection.

Scripts 52

Scripts Accountability Technology Management 52

Nicereply

NOVEMBER 7, 2023

3) “You rely too heavily on macros / scripted responses.” ” Constructive: “While scripts and macros can be helpful in responding to customers faster, we want to give our customers a personalized experience whenever we can. ” 11) “You’re inconsistent in documenting customer interactions.”

Feedback 59

Feedback Construction Scripts Engineering 59

aircall

MARCH 24, 2021

Overall, a well-documented sales prospecting plan equips all sales team members with the exact tools they need to work efficiently and get measurable results. . The scripts and tools sales agents are using don’t seem to match the company’s marketing efforts. . Craft sales scripts for prospecting. . 3) Update your tech stack.

Best practices 62

Best practices Sales Scripts Outbound sales 62

Monet Software

OCTOBER 17, 2019

This hub should be filled with: Scripts. Slim down scripts to key bullet points rather than lengthy monologues. There are many types of documents you can include in your knowledge hub that are specific to your industry. Thoroughly Document Customer History. Industry-Specific Resources. Industry-Specific Resources.

Call Center 59

Call Center Scripts Contact Center Upselling 59

JustCall

NOVEMBER 30, 2020

The dialer also enables you to access your sales script on your screen during the call. As soon as the call connects, the agent has a script he can refer to, right in front of his eyes. Get Your Cold Call Scripts Ready. Your cold calling script, in that sense, can make or break your strategy.

Scripts 69

Scripts CRM Analytics Sales 69

Nicereply

OCTOBER 4, 2022

Go above and beyond for the customer (instead of simply following a script). Creating a culture of independence requires clear documentation on what you value and the kind of customer experience you’re aiming to deliver. Tools like Guru and Notion are foundational to making documentation a habit for everyone across your organization.

Customer Experience 59

Customer Experience Journey mapping Employee engagement Surveys 59

Callminer

AUGUST 1, 2017

Training documentation needs to be updated regularly, and on-going training is important for improving efficiency. Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Bill Dettering. Jeff Greenfield.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

CSM Magazine

JULY 21, 2016

Businesses that do not take a step back and commit the time necessary to standardize and document operations with careful thought to each client interaction will have an infinitely harder time getting ahead. No piece is too small or trivial to document. Document how new team members will be recruited, hired, trained and evaluated.

Customer Service 56

Customer Service Scripts Call Center Accountability 56

AWS Machine Learning

NOVEMBER 16, 2022

For the purposes of this blog we are leveraging the following accounts: Data science account – An account where data scientists have access to the training data and create the models. For the permissions for this model package group, you can create a JSON document resembling the following code.

Accountability 82

Accountability Best practices Scripts Engineering 82

TeleDirect

AUGUST 25, 2022

Say goodbye to physical files and documents. Some agencies (like TeleDirect) even offer customizable options to suit your unique needs, like personalized scripts. Modern Software. Today, it isn’t just a trend to use innovative software designed specifically for government call centers—it’s crucial.

Government 62

Government Contact Center contact center solutions outsourcing 62