AWS Machine Learning

NOVEMBER 2, 2022

Intelligent document processing (IDP) has seen widespread adoption across enterprise and government organizations. IDP helps transform structured, semi-structured, and unstructured data from a variety of document formats into actionable information. The following diagram shows the document processing flow. billion in 2022.

Construction 72

Construction APIs Government Enterprise 72

AWS Machine Learning

AUGUST 15, 2022

Amazon’s intelligent document processing (IDP) helps you speed up your business decision cycles and reduce costs. Across multiple industries, customers need to process millions of documents per year in the course of their business. The following figure shows the stages that are typically part of an IDP workflow.

Banking 74

Banking APIs Accountability Analytics 74

AWS Machine Learning

AUGUST 15, 2022

Organizations across industries such as healthcare, finance and lending, legal, retail, and manufacturing often have to deal with a lot of documents in their day-to-day business processes. There is limited automation available today to process and extract information from these documents.

APIs 70

APIs Banking Finance Analytics 70

Nuance

JUNE 20, 2022

The post Leon Medical Centers targets clinical documentation excellence and life-changing care appeared first on What’s next. Visit Nuance's What's next blog to see the full content. Patients who have a closer, more collaborative relationship with their clinician are more engaged and [.] This is a summary.

Healthcare 70

Healthcare Technology 70

Cisco - Contact Center

DECEMBER 20, 2023

This year the event was held in the newly renovated CNIT Forest – a central and easy… Read more on Cisco Blogs Cisco DevNet presents at API Days Paris 2023 Year after year, this global event for API practitioners gets bigger.

APIs 71

APIs Management 71

ShepHyken

MAY 3, 2019

As has been widely documented, the balance of power in today’s marketplace has shifted away from the town square and to the customer. The post Guest Blog: Why Convenience is a Key Differentiator in CX appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Chatbots 284

Chatbots Customer Experience Marketing Customer Support 284

ShepHyken

SEPTEMBER 6, 2019

Beyond prefill, 34% were open to mobile document capture. The post Guest Blog: Mobile, Frictionless and Secure – The Experience Consumers Expect appeared first on Shep Hyken. We learned from the study that consumers are open to using technologies that prefill their information.

Accountability 232

Accountability Technology Personalization Customer Experience 232

ShepHyken

SEPTEMBER 13, 2019

Share documentation . The post Guest Blog: 7 Ways to Enhance Your Customer Experience with Live Chat appeared first on Shep Hyken. If the solution has not been tested in your own environment do not choose speed over accuracy, and instead, request more time.

Customer Experience 271

Customer Experience Technical Support Self service Best practices 271

ShepHyken

JULY 5, 2019

Not only will this solution document your product or services as a whole, but it also gives your business the opportunity to analyze, gather and address common customer concerns. Alexandra Mederrick is a blog writer for Wix Answers , the help desk platform that gives you all the tools you need to deliver smooth customer support.

Feedback 300

Feedback Self service Best practices Scripts 300

AWS Machine Learning

DECEMBER 2, 2022

“Intelligent document processing (IDP) solutions extract data to support automation of high-volume, repetitive document processing tasks and for analysis and insight. Customers spend a significant amount of time and effort identifying documents and extracting critical information from them for various use cases.

APIs 71

APIs Healthcare Enterprise Analytics 71

ShepHyken

FEBRUARY 8, 2019

You can do that by listening to recordings, reviewing e-mail threads or any other documentation of the customer interaction. The post Guest Blog: Improving Customer Experience Using Employee Feedback Data appeared first on Shep Hyken. When developing a survey strategy, aim to launch a regularly scheduled employee survey.

Feedback 235

Feedback Customer Experience Abandon rate Surveys 235

Nuance

FEBRUARY 16, 2022

The post The new clinical documentation landscape: 4 big lessons from my first year appeared first on What’s next. Visit Nuance's What's next blog to see the full content. It has been a challenging time for teams across the industry—in part because the valuable opportunities to meet in person and discuss the clinical [.]

Healthcare 63

Healthcare Personalization Analytics 63

Quadient

JUNE 28, 2022

Breaking Free from the Boundaries of Document-Based Communications. As we wrap up the “Quadient Leadership Insights” four-part blog series the week leading up to the USA’s Independence Day celebration, I thought IDC’s assessment of the CCM space was fitting and worth exploring. . Marissa Feigen. Tue, 06/28/2022 - 17:24.

Multichannel 52

Multichannel SaaS Marketing Surveys 52

ShepHyken

DECEMBER 28, 2018

That said, millennials will absolutely turn to social media and peer-to-peer sharing to both document and absorb learnings. The post Guest Blog: How Millennial’s are Changing the Customer Service Landscape appeared first on Shep Hyken. They are literally changing the rules of customer service on the fly.

Customer Service 243

Customer Service Self service Customer Support Scripts 243

AWS Machine Learning

NOVEMBER 21, 2022

Organizations across industries such as retail, banking, finance, healthcare, manufacturing, and lending often have to deal with vast amounts of unstructured text documents coming from various sources, such as news, blogs, product reviews, customer support channels, and social media. Extract and analyze data from documents.

Scripts 71

Scripts Metrics APIs Healthcare 71

Nicereply

JUNE 2, 2020

Documentation is frequently the first interaction that a customer has with your product and brand. When someone is having trouble, 91% of them prefer to read documentation rather than ask someone for an answer. Many users prefer documentation because it helps them solve the issue on their own quickly. Create an owner.

Engineering 90

Engineering APIs Wait times Customer Support 90

Enghouse Interactive

SEPTEMBER 1, 2020

It’s Not an Option – It’s Expected (Blog Series). In our first blog, we explored how customer expectations are rapidly changing and what organizations should consider as part of their Self-Service strategy. Blog #2 of 3: Self-Service puts the Customer Experience in their Hands. Digital literacy is the new normal.

Self service 79

Self service Contact Center Chatbots First call resolution 79

ShepHyken

MARCH 31, 2017

This week on our Friends on Friday guest blog post my colleague, Jeff Toister, explains why creating a customer service mantra is essential. In-N-Out also has carefully documented and trained procedures for nearly every facet of its operation that ensure a consistent and high-quality product and experience. Shep Hyken.

Consulting 234

Consulting Consulting Customer Service 234

Nuance

OCTOBER 2, 2018

When it comes to documenting procedures, too many surgeons are dissatisfied with the status quo: documentation requirements add to surgeons’ daily burden, coding of procedures is complex and dynamic, and busy days with long procedures can have a negative impact on documentation accuracy. But it doesn’t have to be this way.

Healthcare 59

Healthcare 59

ShepHyken

AUGUST 31, 2018

Everlaw helps lawyers prepare for trials by finding documents helpful to the lawyer’s case and identifying those that need to be sent to the opposition to avoid a mistrial. The post Guest Blog: 8 Exciting Ways AI Delights Customers appeared first on Shep Hyken.

Self service 184

Self service Chatbots Personalization Interactive Voice Response 184

Nuance

JUNE 4, 2019

Today, while we don’t anticipate our solutions will completely replace manual documentation processes, they can certainly help […] The post What’s your documentation problem? Visit Nuance's What's next blog to see the full content. appeared first on What’s next. This is a summary.

51

51

Customers That Stick

NOVEMBER 6, 2014

Nintendo’s documentation, their expert call center reps, and their patience with us flipped this on its head. Thanks to the way this company documented each call, what I thought would be a test of my patience turned out to be an incredibly helpful experience where each phone call felt like an extension of the last. Call Number Four.

Call Center 156

Call Center Education Customer Service Sales 156

AWS Machine Learning

AUGUST 25, 2022

We have seen increased adoption of ML for multi-lingual data and document processing workloads. We propose a solution to create a multi-lingual document translation workflow with domain- and language-specific customizations that you can review and augment as needed to continuously improve results and delight end-users.

Government 64

Government Accountability Enterprise Technology 64

Nuance

OCTOBER 9, 2018

But the hard numbers reveal that your company is […] The post Documents are dangerous appeared first on What’s next. Visit Nuance's What's next blog to see the full content. And we try to get our people to practice basic email safety. This is a summary.

45

45

Nuance

MARCH 5, 2019

This produces an immense amount of information that […] The post Tackling documentation overload in case management appeared first on What’s next. Visit Nuance's What's next blog to see the full content. This is a summary.

Management 66

Management 66

Nuance

APRIL 27, 2020

The post Supporting a healthy bottom line with clinical documentation improvement for rural facilities appeared first on What’s next. Visit Nuance's What's next blog to see the full content. In these environments, the health information management (HIM) person may [.] This is a summary.

Healthcare 61

Healthcare Personalization Management 61

Enghouse Interactive

OCTOBER 13, 2020

AI Makes It Possible (Blog Series). Blog #2 of 4: Seeking th e Root Cause and Affecting the Right Outcome. A typical example would be to use that extracted insight to interface with an associated knowledge base and then recommend a process, script, or document to help deal with the situation or need at hand. It’s doable.

Scripts 95

Scripts Interactive Voice Response Analytics Contact Center 95

Nuance

DECEMBER 4, 2018

While manual documentation processes can have its pitfalls, from being error-prone, time-consuming, to less than efficient and costly, surprisingly, many professionals still rely solely on manual input […] The post The pitfalls of manual documentation appeared first on What’s next. This is a summary.

55

55

Enghouse Interactive

FEBRUARY 9, 2021

Trends and Realities of Successful Organizations (Blog Series). In our last blog , we explored how successful companies outperform customer expectations by leveraging video – a communications channel that customers have come to prefer. Blog #3 of 4: Customer-facing agents. Back office support. Subject matter experts.

Self service 66

Self service Contact Center Chatbots Average Handle Time 66

Nuance

FEBRUARY 26, 2019

With professionals increasingly on the move and many more working outside the office, it’s not surprising that documentation tasks, once relegated to desktop computing, are moving to mobile devices. Visit Nuance's What's next blog to see the full content. This is a summary.

Enterprise 43

Enterprise 43

Cisco - Contact Center

APRIL 22, 2024

You can find CDO API Documentation on DevNet. And tune in to a live discussion on … Read more on Cisco Blogs Cisco Defense Orchestrator (CDO) provides a powerful REST API to automate and simplify security management tasks.

APIs 76

APIs Management 76

Nuance

FEBRUARY 12, 2019

What is a documentation workflow and why is it important? The legacy to project management and modern-day workflows, as we […] The post The documentation workflow challenge appeared first on What’s next. Visit Nuance's What's next blog to see the full content. This is a summary.

Management 41

Management 41

Help Scout

AUGUST 11, 2021

One of the best ways to stay current with trends and customer needs is by following customer service blogs. Below are nine customer service blogs we love, with breakdowns of what content you can expect to find on them and details on why they’re so amazing. Videos and documentation around historical presentations. ClientSuccess.

Customer Service 82

Customer Service Coaching Education Best practices 82

Nuance

OCTOBER 16, 2018

Certain […] The post It is time to update your “skills” with document capture appeared first on What’s next. Visit Nuance's What's next blog to see the full content. This is a summary.

Management 66

Management 66

Mindtouch

APRIL 26, 2018

Companies that don’t make at least some of their documentation public are likely missing a huge opportunity for self-service. Companies that don’t make at least some of their documentation public are missing a huge opportunity for self-service. Often, it’s product documentation. appeared first on MindTouch Blog.

Self service 48

Self service Customer effort Education Customer Support 48

ShepHyken

JUNE 10, 2016

This week on our Friends on Friday guest blog post my colleague, Benny Tjia shares lessons learned from the hospitality industry about creating a customer focused culture. The post Guest Blog: What Hospitality Industry Has Taught Us About Customer Service Best Practices appeared first on Shep Hyken. Shep Hyken. In the case of J.W

Best practices 204

Best practices Customer Service SaaS Education 204

Call Experts

DECEMBER 29, 2021

At Call Experts, we are dedicated to providing supportive content every week through our contact center blogs. Because contact center blogs can be an essential tool for understanding services from a company and what it might be like as their customer. . For many people in this world, the idea of handling customer service is daunting.

Contact Center 52

Contact Center Morale Government Healthcare 52