AWS Machine Learning

SEPTEMBER 22, 2023

Reinforcement Learning from Human Feedback (RLHF) is recognized as the industry standard technique for ensuring large language models (LLMs) produce content that is truthful, harmless, and helpful. For the purpose of this blog post, we’re using demonstration data in the HH dataset as reported above. yaml ppo_hh.py

Engineering 96

Engineering Feedback industry standards Benchmark 96

Callminer

AUGUST 1, 2017

Training documentation needs to be updated regularly, and on-going training is important for improving efficiency. Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Bill Dettering. Jeff Greenfield.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Hodusoft

JULY 3, 2023

The term is known as ‘Average Handle Time’ and in this blog post, we will discuss it in detail. What’s the “standard” AHT for a call center? Post-call work time = the time an agent spent on post-call work after the ending of the call (for example researching, documenting, etc.) What’s the “standard” AHT for a call center?

Average Handle Time 52

Average Handle Time Abandon rate Call Center Interactive Voice Response 52

AWS Machine Learning

JANUARY 26, 2024

Accelerate your security and AI/ML learning with best practices guidance, training, and certification AWS also curates recommendations from Best Practices for Security, Identity, & Compliance and AWS Security Documentation to help you identify ways to secure your training, development, testing, and operational environments.

Best practices 122

Best practices Government Engineering Accountability 122

AWS Machine Learning

MARCH 13, 2024

. * The `if __name__ == "__main__"` block checks if the script is being run directly or imported. estimator.set_hyperparameters(chat_dataset="True", peft_type="lora", max_input_length="2048", epoch="3") estimator.fit({"training": }) Underlying the training scripts, JumpStart uses HuggingFace SFTTrainer with QLoRA and FlashAttention.

Benchmark 106

Benchmark Scripts APIs Feedback 106

AWS Machine Learning

MARCH 14, 2024

There are several use cases where RAG can help improve FM performance: Question answering – RAG models help question answering applications locate and integrate information from documents or knowledge sources to generate high-quality answers. The retrieved information provides useful context and ideas.

Best practices 104

Best practices Engineering Chatbots Enterprise 104

JustCall

MARCH 9, 2023

The best way is to work with industry-tested strategies that have proven themselves time and again. In this In this blog, we discuss the 18 crucial contact center strategies your business must work on to improve contact center performance. You can further categorize the scripts to help with a more extensive training session.

Contact Center 40

Contact Center Interactive Voice Response Scripts Self service 40