CustomerSuccessBox

MAY 18, 2022

Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! Suggested blog : Account Expansion: If You Want To Grow Fast, Do This….

SaaS 52

SaaS Upselling Education Customer retention 52

GetFeedback

JANUARY 28, 2019

The results from Net Promoter Score (NPS) surveys are the most underutilized tool in business. Okay, it’s a bold statement, but the potential locked up inside your NPS survey results is huge. Here are 5 ways to turn your NPS survey results into actionable insight. Combine NPS survey results with your CRM.

Surveys 98

Surveys CRM Upselling Analytics 98

ShepHyken

JULY 26, 2021

workers surveyed by consulting firm Eagle Hill said that the employee experience impacts their ability to serve customers. More than just saying, “Thank you,” you can share more product information, get the customer to subscribe to your blog, upsell and cross-sell, ask for reviews, and more. Consider the opening stats.

Customer Service 261

Customer Service Customer retention Contact Center Upselling 261

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. A relic from bygone days of old-school Account Management, QBRs are a classic, but not timeless, practice; one that feels perfunctory and misplaced in today’s always-connected, data-enriched landscape. The SaaS Debate: Who Owns the Renewal and Upsell? Customer Success vs. Sales.

SaaS 98

SaaS Chief Customer Officer Upselling Metrics 98

Totango

APRIL 5, 2022

NPS software is the technology that facilitates the collection and practical application of Net Promoter Score data. NPS software helps you conduct NPS surveys, analyze their results, and put the information to use. Delivering your survey through multiple channels, such as your website and email list. Branding your survey.

Upselling 102

Upselling Surveys Analytics Customer retention 102

Totango

OCTOBER 20, 2020

It is important that companies collect this valuable voice of customer data , and then use it to best leverage results into effective action. . There are a variety of surveys and metrics you can use to measure these different elements. Anticipating which customers are viable candidates for upsell/cross-sell opportunities.

Customer Experience 85

Customer Experience Education Customer centricity Metrics 85

CSM Practice

FEBRUARY 12, 2020

Since existing customers are usually more willing to buy, companies typically offer additional solutions and features in the form of upsells and cross-sells. From experience, the best method is to interpret and leverage available customer data to develop a different strategy for expansion selling campaigns. Qualitative Data.

Upselling 52

Upselling Customer centricity Sales Accountability 52

Totango

DECEMBER 29, 2021

This promotes customer satisfaction, benefiting your clients and bringing your business higher retention rates and upsell revenue. In this blog, we’ll look at the keys to building a customer-centric roadmap. This means that successful brands need to align their product experience with what data indicates about customer needs.

Customer centricity 98

Customer centricity SaaS Upselling Metrics 98

Lumoa

APRIL 28, 2024

If you’re reading this blog post, you are probably one of them. Customer experience platforms make it possible to manage all the customer data in one platform and reach out to them when they need it. The company started out as a survey tool for academics and has grown into a multi-product feedback software.

Feedback 83

Feedback Consulting Consulting Enterprise 83

Totango

NOVEMBER 23, 2021

This is because CRM tools are designed to manage customer relationship data, not customer success outcomes. They can store customer contact data, identify sales opportunities, schedule sales appointments, record notes from sales meetings and manage sales teams. You’re Not Collecting Enough Data to Manage Customer Interactions.

Upselling 92

Upselling CRM Revenue potential Feedback 92

Nicereply

NOVEMBER 21, 2022

By constantly checking your customers’ health scores , you will be able to spot upsell and cross-sell opportunities and offer your clients the best solutions for their businesses. You can choose any type of survey, from Net Promoter Score to Customer Effort Score and Customer Satisfaction Score (CSAT) surveys. Kissmetrics.

Customer retention 98

Customer retention SaaS Upselling Analytics 98

CSM Magazine

DECEMBER 13, 2023

There are several ways you can bridge this gap: Conduct surveys, gather feedback, or analyze their reviews. Lack of Real-Time Data Insight Addressing the need for real-time data insight is essential for timely and effective customer support. Set up automated alerts for critical issues or trends based on real-time data.

Customer Service 52

Customer Service Upselling CRM Employee engagement 52

CustomerSuccessBox

AUGUST 29, 2021

This blog talks about How using a CS tool will help you overcome these drawbacks. You can analyze how well your product is going to do before launching with the help of surveys. Once launched, you must be more dependent on hard evidence by analyzing behavioral data of how your customers are using the product. Company level.

Analytics 52

Analytics Surveys Upselling SaaS 52

Fonolo

JULY 5, 2023

How they approach upselling opportunities Upselling is something that all your customer-facing employees should be doing — not just sales. We often think of word of mouth in the literal sense but these days it’s far more: customer reviews, social media, and micro-blogs are all word of mouth too.

Surveys 104

Surveys Brand ambassadors Sales Upselling 104

Totango

NOVEMBER 10, 2021

According to the results of the survey, these four factors have the greatest impact: Team/Company Performance. Expansions & Upsells. As a result, expansions and upsells have become a key incentive in CS compensation plans. As a result, expansions and upsells have become a key incentive in CS compensation plans.

Upselling 85

Upselling Enterprise Surveys Sales 85

Comm100

FEBRUARY 10, 2022

You can also offer relevant recommendations to increase your chances of upselling your customers like PuraVida does here with their “You may also like” section. Track and leverage customer data. So, research and source the best data-driven tools to secure actionable insights about your target audience. Use chatbots.

Personalization 52

Personalization Customer Service Chatbots Self service 52

Totango

NOVEMBER 10, 2021

According to the results of the survey, these four factors have the greatest impact: Team/Company Performance. Expansions & Upsells. As a result, expansions and upsells have become a key incentive in CS compensation plans. As a result, expansions and upsells have become a key incentive in CS compensation plans.

Upselling 75

Upselling Enterprise Surveys Sales 75

Totango

AUGUST 16, 2022

Identifying customers in the market for upsell offers and referral invitations. Highly active customers and satisfied users may be open to renewing and purchasing upgrades or additional upsell products. Qualaroo allows you to solicit feedback using surveys on your website or app. Encouraging more significant product usage.

Customer retention 100

Customer retention Upselling CRM SaaS 100

Mindtouch

MAY 2, 2018

As the age of the customer continues to influence the shape and strategy of customer interactions, customer experience (CX) data such as Net Promoter Score (NPS ® ), Customer Effort Score (CES), and Customer Satisfaction (CSAT) inform strategic discussions across industries and verticals. Here’s how our Customer Advocacy team does it.

Customer Experience 59

Customer Experience Customer advocacy Customer effort Upselling 59

PeopleMetrics

MAY 16, 2018

To comply with ISO 9001, thus do business in your industry, you are required to run an annual customer satisfaction survey. Many companies will conduct an annual survey just to “check the box” around ISO 9001 certification. P.S. What did you think of this blog post? Utilize CEM software. Print this article.

Surveys 48

Surveys Customer Experience Finance APIs 48

Lumoa

APRIL 4, 2023

Loyalty’s main benefit is the opportunity to upsell. Adding upsells to your business’s offerings can significantly increase revenue by 10-30%. On average, upselling generates 70-95% of a company’s revenue. On average, upselling generates 70-95% of a company’s revenue.

Upselling 83

Upselling Feedback Personalization Chatbots 83

Totango

AUGUST 23, 2022

Administering customer satisfaction surveys. Making upsell offers. Blog content. During this period, customer interactions may include reminders of upcoming renewal deadlines, emailing of renewal offers and automatic processing of credit card data. Customer satisfaction surveys. Upsell offers. Video chat.

B2B 116

B2B Journey mapping SaaS Engineering 116

CSM Practice

SEPTEMBER 25, 2020

01:47 – Irit talks about the survey they did about the companies which reduced their forecast. 02:17 – Nick provides a context about Gainsight’s survey. 06:27 – Nick’s overview of cross-selling and upsell trends for existing customers. 08:27 – Irit’s survey about Pipeline Conversion and Subscriptions Model revenue impact.

Upselling 85

Upselling Surveys Chief Customer Officer Consulting 85

GetFeedback

JUNE 13, 2019

Increase data quality, reduce clicks, and drive key business processes with CRM embedded surveys. The term “ garbage in, garbage out ” is a concept that the quality of input data determines the quality of output data. In turn, this begs the question: what good is bad data? That’s where GetFeedback comes in.

Surveys 68

Surveys Consulting Consulting Upselling 68

ProProfs Blog

MAY 29, 2020

Create customer feedback surveys and send them out to your customers. Create these surveys, not to get answers on whether they like your product; you have NPS surveys for that. Create these feedback surveys to understand the nature of your customer’s journeys and how they navigate across various touchpoints.

Advertising 109

Advertising Surveys Journey mapping Feedback 109

Totango

SEPTEMBER 20, 2022

Offering customized upsells geared toward customer needs and product usage patterns. Higher retention creates more opportunities for upsells and referrals, increasing revenue. However, the two endeavors overlap because sales data helps Customer Success teams steer customers toward better success outcomes.

B2B 83

B2B SaaS Education Brand ambassadors 83

Totango

JUNE 4, 2021

However, today’s technology allows you to go much further with personalization by incorporating data about your customer’s profile and behavior. If you have a good 360-degree view of data on your customers and the ability to segment customers based on your data, you can engage clients in highly personalized ways.

B2C 62

B2C Upselling Journey mapping B2B 62

JustCall

MARCH 29, 2022

In this blog, we explore the emergence of such ‘Super Reps’ and what they mean for customer experience. Subscription-based models do not limit customer relationships to one-time transactions and open the door to numerous upsell opportunities. The Evolution of the Support Function. Predictive support with listening .

Customer Experience 98

Customer Experience Upselling Coaching First call resolution 98

Totango

JUNE 1, 2021

Being able to use your customer success data will enable you to better connect with your customers. The reality of the unique relationship you share with your customers is captured in the data your customer success software gathers, detailing usage rates, demographics, logged interactions, voice of customer data, and other key metrics.

Enterprise 69

Enterprise Upselling Metrics Accountability 69

Global Response

JULY 3, 2023

How do you get this data, though? For one, you can ask your customers directly—through surveys, individual feedback, and so on. But you can also use information they’re already giving you—through customer data, behaviors, purchase history, account preferences and more.

Call Center 62

Call Center outsourcing Customer centricity Upselling 62

ProProfs Blog

DECEMBER 11, 2020

Don’t worry, we’ll help you understand each of these aspects in detail in this blog piece. Gaining better profits by recommending the right products during an upsell opportunity. Once a chat or support ticket comes to an end, you need to send in a CSAT survey to your customers to capture their feedback. Let’s get started!

Metrics 148

Metrics Abandon rate Surveys Feedback 148

Lumoa

MARCH 12, 2023

These tools typically include features such as customer data management, analytics and reporting, automation, and personalization. It enables you to leverage customer data to provide personalized experiences. Centralized data management. A CX platform is most powerful if it integrates with all of your data sources.

Customer Experience 83

Customer Experience Journey mapping Analytics Consulting 83

aircall

NOVEMBER 15, 2022

In tandem with HubSpot, they use Unific as their e-commerce integration and as a Dynamic Coupon Generator, as it brings in all the data from their cart (including date of last purchase, last products bought, and abandoned cart items) and lets them create coupons based on these actions. . The Delight Stage: Amplify the Right Voice.

Sales 62

Sales Real estate Upselling Call Logging 62

CustomerSuccessBox

APRIL 11, 2019

Sales delivers customer acquisition vs. Customer Success delivers product adoption + retention + upsell. The overlaps happen only when they communicate during handoffs and upsells. You can start with advanced excel to maintain your customer data. However, Customer Success technology is young and evolving. Level 1: CRM + Excel.

Upselling 80

Upselling CRM SaaS Customer advocacy 80

Totango

FEBRUARY 23, 2023

By collecting and analyzing data that helps you implement and understand the effectiveness of customer success initiatives, CS operations can tie impact to key business outcomes and the bottom line. Start small and grow, adding additional data sources as and when you need them.” In 2023, Totango is taking its show on the road.

Metrics 84

Metrics Upselling Accountability Enterprise 84

Totango

JULY 8, 2021

With this system, alerts are automatically generated about any customer who requires attention – be it a customer with deteriorating health or an upsell opportunity that is set to renew soon. This data can provide useful action items for your Customer Success Teams, but often after it’s too late to do anything about it.

Upselling 65

Upselling Accountability Customer retention Metrics 65

Totango

AUGUST 25, 2022

It increases customer satisfaction and loyalty, driving higher subscription renewal rates, reduced churn, and more sales from upsells and referrals. Invite customers who are nearing subscription renewal to participate in customer satisfaction surveys. For example, you can: Extend premium upgrade offers to freemium customers.

SaaS 97

SaaS Upselling Metrics Journey mapping 97