Amity

AUGUST 9, 2018

Customer Success Managers are the superheroes of the SaaS world and face all kinds of challenges on a daily basis. How they overcome these challenges and keep customers successful is what sets apart a good CSM from an amazing one. It’s easy to drop everything to put out fires and keep your customers happy.

SaaS 71

SaaS Sales Management 71

Revation Systems

OCTOBER 11, 2019

The banking industry continues to implement the latest advancements in technology, but banking security requires a bit of magic to ensure that customer information is protected. Over the last several years, customers are using digital banking alternatives more frequently than customers who physically step into their local branch.

Banking 48

Banking Chatbots Accountability Education 48

Nicereply

SEPTEMBER 6, 2022

A roundup of the best customer service articles from 2022—to help you learn something new, revisit long-standing topics, or simply enjoy. Achieving stellar customer support is a moving target, involving a mix of strategy, processes, policies, analytics, and even a little art. 2022’s top customer service blogs.

Customer Service 97

Customer Service Complaint resolution Agent burnout Customer Support 97

JustCall

FEBRUARY 26, 2020

Primarily, a sales associate is responsible for selling products or services. A sales associate is the personality representing the company in front of the customers. A sales associate is at the forefront of dealing with customers. They are the main point of association between the company and the end customer.

Sales 52

Sales B2C B2B voip 52

Kayako

JANUARY 12, 2017

It’s easy to rush into 2017 without appreciating the good parts of 2016: there is now a lot of great content out there that supports you, the customer advocating superhero! How do you round off a year that’s been so good to the customer service industry? What do Kayako’s founders recommend?

Customer Experience 79

Customer Experience Chief Customer Officer Customer centricity B2B 79

Comm100

JULY 12, 2018

Continuing our series of the best customer service posts on the web from May , I’m going to look at some standouts from last month that caught my eye. There is no specific theme here aside from a focus on improving the customer experience. Difficult Customers. From the Dentist’s Chair. Marvel and DC Have Some Competition.

Customer Service 41

Customer Service Entertainment CRM Best practices 41

REVE Chat Blog

OCTOBER 10, 2019

Artificial intelligence has drastically changed the way businesses interact with their customers. Chatbots are important to improve customer experience and are deployed across business functions to improve performance. . Here are the key use cases of how customers are getting the most out of chatbots . Customer service.

Chatbots 83

Chatbots Sales Personalization Customer Support 83

Amity

DECEMBER 9, 2016

The sheer abundance of information we’re exposed to online can overload even the fastest and most voracious readers—some of which include your prospective customers. What if we learned from our most successful customers and used that to speak to our intended audience? Manager of Growth Marketing, Sarah E.

Marketing 109

Marketing SaaS Sales Surveys 109

JustCall

JULY 17, 2019

It is important to recognize each and every lead as a customer. This would, in the larger scenario, help shoot up your business’ customer engagement. More positive is customer engagement, more loyal are your customers to you. . How an SMS bot helps your customers get started?

Real estate 58

Real estate CRM voip Personalization 58

Comm100

OCTOBER 23, 2017

Out of the office, your hardworking customer service agents may be caught up in the Halloween scramble. But in the office, they are working tirelessly to bring satisfaction and happiness to your valued customers. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. Download Now.

Morale 11

Morale Customer Service Management Construction 11

NICE inContact

SEPTEMBER 17, 2019

Designer Shoe Warehouse, better known as DSW, continues to find innovative ways to capitalize on that universal truth and keep customers coming back for more. Our webinar, From Brick & Mortar to Digital Superhero , picks up the story at a pivotal point in the DSW journey.

Customer Experience 55

Customer Experience Virtual Agent Average Handle Time Self service 55

ProProfs Blog

NOVEMBER 19, 2021

For this reason, we’ve put together an awesome list of 150+ poll question ideas that will help get your audience more involved and interested in your services and products. A Net Promoter Score uses a scale of 0 to 10 to measure the likelihood of customers to recommend a brand’s products or services to their friends and family.

Finance 147

Finance Surveys Feedback Education 147

Stafford Communications

OCTOBER 24, 2018

Don’t Forget to Connect Customer Service Week with Strategy From October 1-5, thousands of organizations around the world will recognize Customer Service Week. It’s encouraging to see companies across all types of industries make an effort to celebrate their commitment to customer satisfaction.

Customer Service 52

Customer Service Healthcare Employee engagement Education 52

Stafford Communications

OCTOBER 24, 2018

Don’t Forget to Connect Customer Service Week with Strategy. From October 1-5, thousands of organizations around the world will recognize Customer Service Week. It’s encouraging to see companies across all types of industries make an effort to celebrate their commitment to customer satisfaction.

Customer Service 40

Customer Service Employee engagement Healthcare Call Center 40

Anexa BPO

JULY 12, 2022

In 2022, companies are being galvanized to expand their CX philosophy and reimagine their business as a whole, all through the lens of customer experience. The businesses that embrace this major shift will rise to the top of the market by meeting their customers’ needs and becoming indispensable.

Airlines 40

Airlines outsourcing Customer centricity Personalization 40

ClientSuccess

DECEMBER 28, 2020

Over the past several years, customer success has gone from a department only forward-thinking organizations had to an integral part of every single SaaS company in the world. With every new customer issue or new solution on the market, the overarching message and focus of customer success becomes that much more convoluted.

SaaS 88

SaaS Finance Customer centricity Metrics 88

JustCall

JULY 30, 2019

If you are in the business world, you deal with leads, customers, vendors, etc on a daily basis. It was to streamline this very scattered work that companies shifted to using cloud services. Require a new customized feature to make your CRM integration smoother? 7 Reliable and resilient phone service.

Real estate 61

Real estate SaaS CRM Sales 61

JustCall

APRIL 5, 2022

While customers didn’t already like waiting on support calls and expected an excellent experience when interacting with brands, this has only become more substantial now. Did you know 80% of consumers would approach a competitor after one bad customer experience with a business? (So, Why choose VoIP after all? No Landline Now.

voip 40

voip Interactive Voice Response Analytics Sales 40

JustCall

JANUARY 29, 2024

Guessing you have skimmed over quite a few (read many) blogs pitching JustCall against Convoso, let’s put a full stop to your search with this ultimate JustCall vs Convoso comparison right here. You can easily evaluate your agent’s performance, know customer pain points, and increase conversion rate. What is JustCall Sales Dialer?

Sales 52

Sales Abandon rate APIs CRM 52