UJET

MARCH 24, 2020

Contact-Center-as-a-Service platforms don’t require locally installed specialized contact center software, while agents simply need a stable internet connection, browser, and compatible headset to communicate with consumers. The post UJET Tips for Work From Home Remote Agents appeared first on UJET Blog.

Contact center software 86

Contact center software Best practices Contact Center Personalization 86

Expivia

OCTOBER 4, 2021

This is when contact center outsourcing comes into play. Contact center outsourcing can take the weight of customer management off your shoulders. But, we’re getting ahead of ourselves… If you decide to outsource your contact center needs, you need to do it right. What Is Contact Center Outsourcing?

outsourcing 98

outsourcing Contact Center Call Center Calibration 98

NobelBiz

FEBRUARY 27, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case. RELATED ARTICLE What is IVR?

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

VocalCom

MARCH 5, 2018

Here are six tips for effective customer service communication on every channel. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Customer Service 91

Customer Service Contact center software Wait times Contact Center 91

VocalCom

FEBRUARY 19, 2018

Here are five essential tips to consider. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences. Address customer needs.

Contact center software 96

Contact center software Entertainment Advertising Contact Center 96

VocalCom

NOVEMBER 27, 2017

If you’re wondering just how your brand can keep up, consider these five tips for great social customer service communications. The post 5 Essential Tips for Social Customer Service Communications appeared first on Vocalcom Blog. Begin with a friendly introduction. Always begin with a short introduction.

Customer Service 91

Customer Service Contact center software Customer advocacy Contact Center 91

Talkdesk

MAY 5, 2020

Today, with the increasing adoption of remote work, the idea of the “traditional” contact center is rapidly evolving. You, a freshly-minted contact center agent, are able to work from anywhere, logging into your contact center software to help customers wherever they are.

Contact Center 57

Contact Center Contact center software Transportation Finance 57

Upstream Works

SEPTEMBER 5, 2019

Many of the customers eying up solutions today are voice-only call centers who understand they need to digitally transform – but it can be difficult to know how to do that without an understanding of what it really means. An organization offering multiple customer channels is often referred to as having a “multichannel” contact center.

Contact Center 60

Contact Center Technology Contact center software Self service 60

NobelBiz

MAY 2, 2023

Welcome to this insightful blog post, where we discuss building a successful outbound lead generation strategy for contact centers. If an outbound campaign works with a list of 500 leads and only 50 persons answer back, the Contact Rate for that particular campaign will be 10%. And no wonder. And no wonder.

Contact Center 52

Contact Center Average Handle Time Call Center CRM 52

VocalCom

MARCH 18, 2019

Here are six tips for sending perfect emails that your customers will appreciate. According to Software Advice, a survey of more than 2,000 online customers across all ages and genders found that 65% prefer a casual rather than a formal tone. Keep your tone casual.

Customer Service 59

Customer Service Contact center software Self service Contact Center 59

VocalCom

MAY 6, 2019

Voice remains a viable method of customer contact: Microsoft reports that 74% of Americans have specifically used a landline to call customer service, while mobile users tend to call as well as send messages to companies. A contact center solution with call recording tools is essential for thorough call quality monitoring.

Scripts 48

Scripts Contact center software Journey mapping Average Handle Time 48

VocalCom

JANUARY 7, 2019

Here are five tips for transforming your digital customer service for ongoing customer satisfaction. Put your agents in the customer’s seat to learn what it’s like to contact your company. Does your contact center technology work well? Map out the customer journey across all digital channels.

Customer Service 59

Customer Service Chatbots Contact center software Contact Center 59

VocalCom

AUGUST 19, 2019

Here are six tips for providing your customers an excellent live chat experience. To deliver the very best customer experiences, learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform. Send prompt chat invitations.

Contact center software 48

Contact center software Construction Analytics Contact Center 48

Bright Pattern

DECEMBER 19, 2018

Many companies took strides to move to a more automated contact center with AI and bots, while others focused on improving more traditional channels with innovative cloud technologies.

Contact center software 41

Contact center software Contact Center Enterprise Technology 41

Talkdesk

JUNE 21, 2019

One important way to reduce these important call center metrics is by reducing the amount of work it takes to wrap up previous customer interactions so that your agents are freed up to handle the next one. In this blog, we outline what call wrap up time is and actionable steps you can take to reduce it in your contact center.

Contact Center 50

Contact Center Average Handle Time First call resolution Contact center software 50

VocalCom

JULY 2, 2018

In addition to following new privacy laws, here are five general tips your brand should follow when handling customer data. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Management 48

Management Contact center software Government Contact Center 48

VocalCom

MAY 29, 2017

Here are five essential tips for measuring customer satisfaction globally. Remember that your contact center agents have plenty of insights into your customers’ feelings. Measure contact center metrics. Various contact center metrics can help your brand improve service practices.

Abandon rate 48

Abandon rate Contact center software Average Handle Time Contact Center 48

VocalCom

APRIL 8, 2019

Here are five tips to consider when using chatbots for customer service. To deliver the very best customer experiences, learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform. Tailor their behavior to your customers’ needs.

Chatbots 48

Chatbots Contact center software Self service Contact Center 48

VocalCom

AUGUST 13, 2018

Here are five tips for optimizing sales agent communications to drive brand growth and customer trust. To deliver the very best customer experiences, learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform.

Sales 48

Sales Contact center software Telecommunications Contact Center 48

VocalCom

MAY 15, 2017

For this reason, average handling time, or AHT, is often considered an important metric to measure in the contact center, as agents strive to offer great customer service while keeping their interactions as short as possible. Here are seven essential tips that enable brands to reduce AHT without compromising quality customer service.

Average Handle Time 48

Average Handle Time Interactive Voice Response CRM Contact center software 48

VocalCom

JULY 3, 2017

Here are seven tips for training call center agents effectively. Supervisors should use examples of actual customer service interactions in the call center to demonstrate the strengths and weaknesses of each interaction. Train agents to use contact center technologies. Use customer feedback as training material.

Call Center 48

Call Center Average Handle Time Gamification Brand ambassadors 48

VocalCom

NOVEMBER 13, 2017

Consider these five essential tips. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences. Use an effective subject line.

Marketing 48

Marketing Contact center software Upselling B2B 48

VocalCom

NOVEMBER 13, 2017

Consider these five essential tips. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences. Use an effective subject line.

Marketing 48

Marketing Contact center software Upselling B2B 48

VocalCom

SEPTEMBER 18, 2017

Here are five tips for optimal customer survey practices that will strengthen your brand. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Surveys 48

Surveys Contact center software Feedback Contact Center 48

NobelBiz

MAY 24, 2022

This is why managing call center agents remotely has become a true challenge for the industry. Discover 5 tips to successfully manage remote call center agents. The post 5 Tips for Managing Remote Call Center Agents appeared first on NobelBiz®.

Call Center 59

Call Center Management Marketing contact center solutions 59

VocalCom

OCTOBER 9, 2017

To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences. The post 5 Tips for Driving Sales Agent Success appeared first on Vocalcom Blog.

Sales 48

Sales Scripts Contact center software Gamification 48

VocalCom

OCTOBER 9, 2017

To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences. The post 5 Tips for Driving Sales Agent Success appeared first on Vocalcom Blog.

Sales 48

Sales Scripts Contact center software Gamification 48

VocalCom

APRIL 2, 2018

A Google study found that 59% of respondents prefer to call a business rather than make contact online with the hope of getting a quick answer. As your company optimizes its omnichannel strategy, be sure to follow these six tips for satisfying your customers on the voice channel. Furthermore, 57% simply wish to talk to a real person.

Interactive Voice Response 48

Interactive Voice Response Contact center software Average Handle Time Self service 48

VocalCom

MAY 8, 2017

Here are five tips for improving customer retention that every brand should note. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Customer retention 48

Customer retention Contact center software Average Handle Time Surveys 48

VocalCom

JUNE 19, 2017

Here are six tips for optimizing the live chat experience for increased sales and customer satisfaction. To deliver the very best in customer service, learn about Vocalcom, a global leader in c loud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Contact center software 48

Contact center software Analytics Wait times Contact Center 48

NICE inContact

JULY 17, 2019

It can be daunting to create and scale a team of remote contact center agents. If building a remote agent team is on the horizon for your company — or you want to strengthen your team of mobile agents through contact center software — you won’t want to miss the smart strategies and actionable tactics in this webinar.

Contact center software 54

Contact center software Contact Center outsourcing Best practices 54

TLC Associates

OCTOBER 23, 2019

Or reaching out to an outsourced contact center that has proven experience in improving customer service and elevating the bottom line? Working with an outsourced contact center improves response times in a few ways. Working with the right contact center helps to centralize your omnichannel strategy even further.

outsourcing 40

outsourcing Contact Center Customer Service Interactive Voice Response 40

Hodusoft

JANUARY 24, 2023

The software has played a huge role in the rise of the telemarketing industry, which has registered a compound annual growth rate of five percent over the past five years and a total revenue touching $28 billion in 2022. Features in Telemarketing Software Contemporary telemarketing software comes with a wide range of sophisticated features.

Telemarketing 52

Telemarketing Interactive Voice Response Contact center software CRM 52

VocalCom

FEBRUARY 27, 2018

Here are five tips for optimizing the use of chatbots in your customer service strategy. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Chatbots 90

Chatbots Customer Service Airlines Contact center software 90

Aspect

NOVEMBER 1, 2018

They are the workforce, and contact centers may be an excellent fit for their skills and aspirations. . Contact center work provides some flexibility and a good blend of structure and variety in a collaborative work environment. If you like technology, contact centers are where the action is.

Contact Center 62

Contact Center Contact center software Interactive Voice Response Chatbots 62

SharpenCX

OCTOBER 10, 2019

Here are five tips to acquire new Gen Z members: 1. They’re also the most anxious age group when it comes to paying their bills, which manifests into calls to a contact center and, of course, late payments. Give them tips on bill management and develop solutions and a member experience that’s focused on ease of use.

Banking 52

Banking Contact center software Finance Accountability 52

Hodusoft

JULY 3, 2023

When customers call your call center (or contact center), they need their issues and queries to be resolved as fast as possible. The term is known as ‘Average Handle Time’ and in this blog post, we will discuss it in detail. What’s the “standard” AHT for a call center? What is Average Handle Time (AHT)?

Average Handle Time 52

Average Handle Time Abandon rate Call Center Interactive Voice Response 52