Cisco - Contact Center

APRIL 8, 2024

One of the primary challenges customers face in the… Read more on Cisco Blogs As the media landscape continues to evolve, IP based infrastructure is revolutionizing the way content is produced, distributed, and consumed.

Technology 95

Technology 95

ShepHyken

FEBRUARY 9, 2018

The people over at Deputy compiled a list of customer service training tips and ideas that will help your company build brand advocacy: Communication is key. If you are not a great communicator, you will probably not go far in customer service. Show respect – Don’t multitask while communicating. Provide necessary tools.

Customer Service 378

Customer Service Morale Sales Coaching 378

ShepHyken

JANUARY 25, 2019

This week we feature an article by Dr. Marlene Caroselli shares a rhyme that will help you to communicate with customers and provide customer satisfaction. – Shep Hyken. The post Guest Blog: Rhyme Your Way to Customer Satisfaction appeared first on Shep Hyken. You can shake hands at the end of the exchange, too.

Scripts 288

Scripts Education Best practices Personalization 288

Beyond Philosophy

SEPTEMBER 27, 2019

The Key to Successful Marketing Communications. Marketing communication should reflect this understanding. Moreover, every campaign, script, web page, and tweet should have a purpose, something that you are hoping the communication will cause people to do. In this episode, we review the basics of marketing communications.

Marketing 269

Marketing Advertising Scripts Consulting 269

ShepHyken

APRIL 5, 2019

Imagine searching for a unified communication strategy online and meeting a professional who can make a specific recommendation on the tools and packages that your business needs. The post Guest Blog: The Rise of Chatbots in Customer Experience appeared first on Shep Hyken. Personalizing the Customer Experience.

Chatbots 287

Chatbots Customer Experience Cloud contact Contact Center 287

Cisco - Contact Center

OCTOBER 31, 2023

A new use case in the annual refresh of Cisco Portfolio Explorer for financial services is e-communication compliance. Financial… Read more on Cisco Blogs This hot button issue is in the news it seems almost weekly.

74

74

ShepHyken

OCTOBER 7, 2016

This week on our Friends on Friday guest blog post my colleague Erica McBride, shares a story that explains why your organization doesn’t want to just be good, you want to be great! The post Guest Blog: “Good” vs. “Great” appeared first on Shep Hyken. Shep Hyken .

Enterprise 299

Enterprise Coaching Personalization Customer Experience 299

Comm100

MARCH 20, 2024

In an era where public trust in government institutions is understandably sensitive, the need for robust and transparent communication strategies has never been more critical. When done right, digital communication offers governments and agencies the opportunity to build, maintain, and restore trust.

Government 75

Government Chatbots Self service Wait times 75

ShepHyken

OCTOBER 14, 2016

This week on our Friends on Friday guest blog post my colleague, Pascal van Opzeeland, writes an informative article about the popularity of messaging apps and how they are impacting customer service. What’s more, the biggest of these messaging apps – WhatsApp and Facebook Messenger – are both opening up to B2C communication.

Customer Service 314

Customer Service B2C Airlines Management 314

ShepHyken

SEPTEMBER 13, 2019

Communicate clearly. Be as clear as you can when communicating with customers and prospects. The post Guest Blog: 7 Ways to Enhance Your Customer Experience with Live Chat appeared first on Shep Hyken. Never use slang, abbreviations or acronyms that someone outside of your organization may not understand.

Customer Experience 271

Customer Experience Technical Support Self service Best practices 271

JivoChat

OCTOBER 26, 2022

Are you looking for blog name ideas to start publishing your articles on the internet? How your blog will be called should be aligned with how you want your brand to be perceived. Check out the blog to know more about it: How to Choose a Blog Name. Check out the blog to know more about it: How to Choose a Blog Name.

Engineering 75

Engineering Enterprise Personalization 75

ShepHyken

MAY 31, 2019

Each touchpoint is your opportunity to make an impression, so focus on communicating your USPs at each touchpoint. The post Guest Blog: Ways to Improve Your Customer Experience Online appeared first on Shep Hyken. Think about the experience you want to deliver and work backward. Even solving very small problems can have a big impact.

Customer Experience 290

Customer Experience Feedback Construction Personalization 290

ShepHyken

JUNE 7, 2019

Despite our advances in technology today and the many ways in which we can now communicate, the phone call isn’t going anywhere. Use every live connection as an opportunity to set the tone and communicate your value. The post Guest Blog: Connect With Your Customers & Watch Your Business Grow appeared first on Shep Hyken.

Customer centricity 294

Customer centricity Advertising outsourcing Chatbots 294

ShepHyken

SEPTEMBER 16, 2016

This week on our Friends on Friday guest blog post my colleague, Mark Smith, writes about how crucial personalization can be to the customer experience. The post Guest Blog: Persona-lizing the Customer Experience appeared first on Shep Hyken. Shep Hyken.

Customer Experience 295

Customer Experience Personalization Marketing Analytics 295

ShepHyken

SEPTEMBER 23, 2016

This week on our Friends on Friday guest blog post my colleague, Brie Tascione, writes about the importance of improving the customer experience in the healthcare industry to improve loyalty and reduce frustration. Any service industry today must keep up with the technological advances when communicating with their customers.

Healthcare 318

Healthcare Advertising Education Technology 318

ShepHyken

AUGUST 25, 2017

Chatbots can be great for handling basic customer support functions, communicating with customers when a rep isn’t available and more. – Shep Hyken. Many small businesses are looking for ways to streamline communication. They know customers want fast, accurate information as soon as they need it.

Chatbots 367

Chatbots Customer Service Best practices voip 367

VirtualPBX

JUNE 21, 2023

As the summer season approaches, businesses are actively seeking ways to reduce operating costs while maintaining efficient communication systems. One solution that stands out in the realm of cost-saving and streamlined communication is VirtualPBX.

voip 98

voip Call Logging Telecommunications Morale 98

HelpCrunch

SEPTEMBER 12, 2022

The post 7 Multichannel Customer Support Software to Avoid Incoherent Communication appeared first on HelpCrunch blog. . “Oh, the shop has an Instagram account, I’ll contact them there” – [ … ].

Multichannel 127

Multichannel Customer Support Accountability 127

VirtualPBX

OCTOBER 11, 2023

Guest Blog From Sphinx Solution VoIP , a technology that allows you to make calls over the Internet, has been steadily transforming global communications for the past decade, unlocking significant ROI in communication for businesses worldwide. And this enables great customer service and collaboration among teams.

voip 104

voip Accountability Customer retention Technology 104

ShepHyken

APRIL 7, 2017

This week on our Friends on Friday guest blog post my colleague, Swati Kungwani, writes about the value of customer complaints to a business. Communication gap. Communication is essential. A company should always achieve clear and active communication at all levels. Shep Hyken. Disappointments can be delightful!

Advertising 270

Advertising B2B Employee engagement CRM 270

ShepHyken

NOVEMBER 23, 2018

He and his team share tips about customer service and communication on the Userlike Blog. The post Guest Blog: The 8 Elements of Customer Support Quality appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Customer Support 262

Customer Support Customer effort Self service Metrics 262

ShepHyken

MARCH 29, 2019

This week we feature an article by Alexandr Galkin who writes about how retail management should focus on direct communication and/or a balanced pricing strategy and allow AI to manage price optimization. The post Guest Blog: How to Boost Retail Customer Experience Through AI-powered Price Optimization appeared first on Shep Hyken.

Customer Experience 259

Customer Experience Accountability CRM Enterprise 259

ShepHyken

DECEMBER 23, 2016

This week on our Friends on Friday guest blog post my colleague, Dianna Booher, shares 10 lessons learned from a poor customer service experience. She works with organizations to help them communicate clearly and with leaders to expand their influence by a strong executive presence. Shep Hyken.

Customer Service 219

Customer Service Construction Personalization Management 219

ShepHyken

SEPTEMBER 20, 2019

With more B2B companies choosing support software technology as their “hub” for all customer communication, it’s important to determine what departments need access and why. Teams should integrate support software with development tools, sales tools including CRM technology, and marketing communication tools.

B2B 266

B2B Customer Support CRM B2C 266

ShepHyken

SEPTEMBER 28, 2018

Collaboration and Communication Tools. A recent study shows that 43% of American workers spend at least part of their time working from a location other than a traditional office, but engagement remains a challenge when HR departments do not have the right technology to communicate with remote workers. Career Pathing Resources.

Employee engagement 265

Employee engagement Education Analytics Technology 265

ShepHyken

DECEMBER 13, 2019

Communication style, service & philosophy. Every organization has a philosophical culture and style of communication. The post Guest Blog: Winning Tactics for CX Vendor Selection appeared first on Shep Hyken. Do yours match? Do you share the same vision for what the end goal looks like?

APIs 254

APIs Enterprise Government Customer Experience 254

ShepHyken

NOVEMBER 16, 2018

We have taken a glimpse at three different ways that consumers conduct has changed, from associated customers to changing desires and new communication tools. The post Guest Blog: Impact of Technological Advancements on Consumer Behavior appeared first on Shep Hyken.

Technology 238

Technology Chief Customer Officer Education Big data 238

ShepHyken

MARCH 9, 2018

This week we feature an article by Gemma Baker who writes about how the customer service world has changed with the development of digital communication channels. – Shep Hyken. It is no secret that customers are turning towards digital communication channels when contacting organizations.

Customer Service 189

Customer Service Chatbots Advertising Technology 189

ShepHyken

OCTOBER 6, 2017

He and his team share tips about customer service and communication on the Userlike Blog. The post Guest Blog: 4 Tricks for Keeping Your Cool in Tricky Service Situations appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Customer Service 319

Customer Service Personalization Customer Experience 319

ShepHyken

APRIL 21, 2017

This week on our Friends on Friday guest blog post my colleague, Dianna Booher, shares ideas for handling tough personalities while offering great customer service. So the first step in communicating with a Know-It-All is to assess whether you’re dealing with a real expert or a wanna-be. Solving customer problems is expected.

Airlines 212

Airlines Customer Care Engineering Accountability 212

ShepHyken

AUGUST 2, 2019

The post Guest Blog: The Importance of First Impressions in Customer Service appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com. Read Shep’s latest Forbes article: Minimalist Simplicity: A New Recipe For Convenience.

Customer Service 275

Customer Service Customer Support Personalization Management 275

ShepHyken

DECEMBER 28, 2018

Millennials (those youngsters born between 1981 and 1996) represent more than 25% of the nation’s population, which is why it makes perfect sense that if they have a preference for how to communicate with businesses today (from fast food to fashion), those businesses are going to sit up and take notice! Yes, really.

Customer Service 243

Customer Service Self service Customer Support Scripts 243

ShepHyken

JUNE 16, 2017

This week we feature an article by Felix Winstone who says that while technology has impacted our approach to customer service, the oldest channel of communication, voice, is the most important. Since face-to-face is often inconvenient, the most powerful form of communication is to talk over a voice call. Shep Hyken.

Customer Service 211

Customer Service Self service Personalization Technology 211

ShepHyken

JULY 1, 2016

This week on our Friends on Friday guest blog post my colleague, Brooke Cade writes about how important communicating with your employees and listening to their insight is for improving company culture. Open up the line of communication with your employees to evaluate your current processes and reach your customer experience goals.

Brand ambassadors 215

Brand ambassadors Construction Morale Feedback 215

ShepHyken

JULY 29, 2016

This week on our Friends on Friday guest blog post my colleague, Ross Clurman, writes about how important it is to personalize the customer service experience. Your customer preferences could include: Medium of communication (e.g. Do they prefer formal, or informal communications?). Shep Hyken. Time of day. Day of week.

Personalization 224

Personalization Customer Service Customer centricity Marketing 224

ShepHyken

OCTOBER 27, 2017

He looks at the next generation of texting, known as RCS (Rich Communication Services), which I think will become a very valuable tool. – Shep Hyken. Often mistaken as a traditional, or outdated form of communication, text messaging is, in fact, one of the most ubiquitous, personal, and efficient methods used to reach a target audience.

Customer Service 208

Customer Service Customer centricity Enterprise Personalization 208

ShepHyken

AUGUST 26, 2016

This week on our Friends on Friday guest blog post my colleague, Doug Sandler, busts some popular customer service myths. work to prove or debunk a myth (or myths) through a series of experiments involving trial and error, advanced exploration and communication. BUSTED- It’s about great communication. Shep Hyken.

Customer Service 0

Customer Service Airlines Government Consulting 0