SmartKarrot

FEBRUARY 25, 2022

This is why more businesses are appointing Chief Customer officers to focus on customers. As per Gartner , 90% of companies now have a CCO with customer experience and success as the core responsibility. In this blog, we attempt to understand evolution, its implications, and whether it will stick.

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SmartKarrot

SEPTEMBER 10, 2020

When it comes to customer success, there are various roles in an organization. If you have been following SmartKarrot’s blogs then you would find that we have written many blogs on different roles. But this blog is specifically about Chief Customer Officer (CCO). Supervising all customer-facing teams.

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ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. 9 Well-Meaning Yet Harmful Phrases to Avoid with Customers. This article is a roundup of the not-so-obvious phrases you should avoid saying to a customer no matter how well-intentioned or deserved. Top 4 Metrics Chief Customer Officers (CCOs) Must Know.

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SmartKarrot

FEBRUARY 21, 2022

Establish customer metrics to define the relationship with the existing customers. As a change agent, it has become crucial for the chief customer officer (CCO) to establish customer metrics to manage customers as an asset. You might also like: How to Become the Chief Customer Officer (CCO)?

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Totango

NOVEMBER 14, 2023

. “Communities reduce customer friction while helping success teams run more efficiently through one-to-many enablement, support, and advocacy programs,” said Jay Nathan, EVP and Chief Customer Officer at Higher Logic.

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Nicereply

MARCH 23, 2021

For those of you not on Twitter, we’ve also included links to the best customer service podcasts, books, email newsletters, and blogs, so you can follow your favorites without logging on! Manage the contact with the customer ever step of the way. Customer Service Experts, Writers, Consultants, and Influencers.

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Beyond Philosophy

OCTOBER 21, 2021

Instead of starting with a clear Customer Experience vision and working back from there, they add technology to make up for its lack. . Few companies have a Chief Customer Officer. Marketing people don’t know the right approach to creating a customer-centered experience.

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TechSee

JUNE 16, 2022

Jim Iyoob, Chief Customer Officer at Etech Global Services. In addition to authoring four customer service books including The Service Culture Handbook, Jeff reaches more than 10,000 customer service professionals every week through his Customer Service Tip of the Week email newsletter. Follow on LinkedIn.

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ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

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Peter Lavers

FEBRUARY 20, 2019

The report is a fantastic free resource, addressing questions that are 100% pertinent to the issues faced today by Chief Customer Officers and CX leaders. You may also be interested to read the blog that I published on the Customer Attuned site that considers 3 critical conclusions from the report for the B2B sector.

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Aspect

MARCH 17, 2020

Ed Berndt, our Chief Customer Officer, will post further details around our plans. The post A Message from Aspect’s CEO on COVID-19 appeared first on Aspect Blogs. That’s what makes this community special.

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Totango

NOVEMBER 14, 2023

. “Communities reduce customer friction while helping success teams run more efficiently through one-to-many enablement, support, and advocacy programs,” said Jay Nathan, EVP and Chief Customer Officer at Higher Logic.

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Toister Performance Solutions

FEBRUARY 4, 2020

Customer Experience futurist, Blake Morgan, recently wrote an article for Forbes titled, " The Case Against a Chief Customer Officer." Subscribe to this Blog. Get the latest posts plus 10 Customer Service Activities to Supercharge Your Team. It's a solid point. Email Address. privacy stuff. Almost finished!

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Beyond Philosophy

APRIL 14, 2015

They aren’t aware of how the Customers feel both consciously and subconsciously about the experience is a huge influence on whether they think it’s “great,” nor do they realize how company-centered, operational processes can create negative feelings. The Chief Customer Officer has a unique position, often battling across silos.

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Peter Lavers

JANUARY 30, 2019

Dimension Data recently released their latest Customer Experience report , and as a recognised CX influencer they gave me a sneak preview of the findings and the opportunity to meet and discuss the big issues with the researchers and authors of the report.

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Lumoa

MARCH 21, 2023

You read blog posts and research articles if you want to learn more about a specific topic. In This Article: Customer Experience 3 The Cult Of The Customer Chief Customer Officer 2.0 Nowadays, most people search for information online.

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Beyond Philosophy

FEBRUARY 27, 2017

If you found this interesting, you might also enjoy: Eyes on the Customer Experience Prize: Will 2016 (Finally) Be the Year of the Emotionally-Driven Employee Ambassador? Imagine if Every Company had a Chief Customer Officer. Astonishing Benefits of Training Your Employees.

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Beyond Philosophy

DECEMBER 23, 2015

In the past decade, we’ve seen the number of companies with an individual in the role of Chief Customer Officer (CCO) – nicely defined by Wikipedia as “the executive responsible for the total relationship with an organization’s customers” – grow from under 100 to thousands today. Michael Lowenstein, Ph.D.,

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Toister Performance Solutions

JANUARY 20, 2022

Advertising disclosure: This blog participates in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means to earn fees by linking to Amazon and affiliated sites. More companies are adding a Chief Customer Officer (CCO). What does a Chief Customer Officer do?

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Totango

NOVEMBER 3, 2022

In order to achieve step-change growth, you need to deliver value to your customers at scale—and across their entire journey with your company. That’s the question that Sumo Logic Chief Customer Officer Dione Hedgpeth and Totango President & COO Jamie Bertasi discussed during their session at the TSIA World: ENVISION conference.

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ChurnZero

APRIL 27, 2022

Value realization is just one important metric for chief customer officers to master. For more, check out our blog post, “ Top 4 metrics chief customer officers (CCOs) must know.” Track these KPIs to improve renewal rates and gain valuable insights on customer engagement. .

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ClientSuccess

NOVEMBER 2, 2020

The ClientSuccess CSM From the Trenches Blog Series. Is there a better way to learn about different customer success approaches than from those who have actually been there? We may be biased, but the CSM From the Trenches blog series is one of our favorite recurring content series. Here are a few of our current favorites: 1.

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Altivon

JULY 23, 2020

eMite announced our partnership on July 9, 2020 on the eMite blog. Operational and actionable insights into the historical and current performance of the contact center is one of the increasingly critical areas of demand from our customers,” said Frank Tersigni, Altivon Chief Customer Officer.

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Fonolo

MAY 10, 2018

Luckily, those seeking reliable sources for CX and CS-related topics can still rely on a special corner of the digital sphere, one which has made a comeback in recent months: Blogs. Her blog is a must-read for those keen on leadership in customer service, customer listening, and engagement. On the agenda?

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Vcaretec

JUNE 6, 2022

Check out the Vcare Top 50 Customer Care Influencers below, and connect with these experts on their blogs, Twitter, and on other social networks. Did you make our list of customer care influencers? Blog @commbetterblog Customer Service, Customer Experience, Customer Satisfaction. corporations.

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TechSee

AUGUST 14, 2023

Follow on LinkedIn Jeanne Bliss , Founder & CEO at Customer Bliss Jeanne Bliss is the Founder and President of CustomerBliss and Co-Founder of The Customer Experience Professionals Association. Jeanne has 35 years of experience helping companies elevate their position with customers and the marketplace.

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Totango

JUNE 10, 2022

In a recent webinar titled “Navigating Your Customer Success Career Path”, Totango’s Sr. It can quickly become evident that even smaller investments will have a large impact on retention and customer loyalty.

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ClientSuccess

NOVEMBER 20, 2020

Attendees will hear from some of the leading experts in customer experience and come away with actionable strategies to implement in their own organizations. Chief Customer Officers Conference – [link]. February 2021 – Atlanta, Georgia.

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Customer Guru

AUGUST 8, 2018

She is the author of the best-selling book “More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences.” ” Her blogs are regularly published on eminent publications such as Forbes and The Harvard Business Review. Bob Thompson Follow @Bob_Thompson. ” 29.

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Mindtouch

APRIL 17, 2017

Allison Ewell , Seismic Software, Director of Customer Success, @SeismicSoftware, LinkedIn. Allison Pickens , Gainsight, Chief Customer Officer, @PickensAllison, LinkedIn. Andrew Bergen , Seismic Software, VP of Customer Success, @SeismicSoftware, LinkedIn. Looking for the Top 25 list? Click here.

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Etech

DECEMBER 10, 2017

In my last blog post, we defined what a Social Enabled Call Center is, a call center using social media platforms to effectively interact with their customers. We also looked at a couple of ways to enhance the customer experience within the Social Media call center.

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Vcaretec

JUNE 6, 2022

Join Shep’s 71,000+ followers on Twitter and subscribe to the Shepard Letter for weekly customer service tips. vcare-expert-anna-sabryan Anna Sabryan : Anna is an experienced social media and modern marketer at Oracle who blogs about the digital customer service and customer experience.

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Etech

DECEMBER 3, 2017

More tips will follow on my next blog; I hope you’ll come back. This blog was written by Etech’s Jim Iyoob, Chief Customer Officer. The more agile your call center is across social media channels, the better. So there are two factors for developing a socially enabled call center.

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Beyond Philosophy

MAY 31, 2016

Finally, because touch-points are so critical in managing the overall experience—and frequently the key source of customer delight or pain—there must be a C-suite executive accountable and responsible for executing all of the touch-point elements.

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Enghouse Interactive

JULY 15, 2020

Five-time Chief Customer Officer Jeanne Bliss is an industry expert in customer-centric leadership and a noted author and speaker. The book is based on the simple idea that you need to take how you are treating customers personally if you want to elevate the experience. About Jeanne Bliss.

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Answer Dash

JUNE 27, 2018

She is one of the foremost experts on customer-centric leadership and the role of the Chief Customer Officer. A consultant and thought leader, Jeanne Bliss guides C-Suite and Chief Customer Officer clients around the world toward earning the right to business growth and prosperity, by improving customers’ lives.

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Amity

APRIL 25, 2016

Alex helps VC-Funded startups and F100 companies optimize, leverage and accelerate their Customer Success teams. The Glide Consulting Blog. Every Thursday he publishes a new blog post about his wins, fails and lessons learned along the way. The Groove Blog. VP of Customer Success and Business Operations - Gainsight.

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