Totango

MAY 13, 2022

In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. During the onboarding process, several categories of tools can help you engage customers as they learn how to use your product and encounter frequently asked questions. Video tutorials: Vidyard. Video transcripts: Trint.

Enterprise 103

Enterprise Customer Support SaaS Sales 103

Eptica

APRIL 15, 2020

Eptica’s vecko tool enables brands to understand and act on customer intelligence. Based on advanced artificial intelligence, it makes it simple to analyse customer conversations, surveys and unstructured data and turn this into actionable intelligence to share across the organisation. Learn more at www. com / en /.

Surveys 95

Surveys Best practices Analytics Feedback 95

Creative Virtual

DECEMBER 8, 2022

As the end of 2022 draws near, it is time once again for Creative Virtual’s annual year in review blog post. The analysts at Celent conducted their own evaluation of intelligent virtual assistant platforms as well, focusing in on the technology within the retail banking space. in the CX Technology category.

Virtual Agent 52

Virtual Agent Chatbots Government Banking 52

Eptica

MAY 16, 2018

Date: Wednesday, May 16, 2018 Author: Anne-Claire Bellec How artificial intelligence can transform your customer experience. Artificial intelligence is key to delivering the experience that today’s customers are demanding. Published on: May 16, 2018. These include: Personalization. Share this page on: Tweet.

Customer Experience 69

Customer Experience Chatbots Self service CRM 69

Upstream Works

NOVEMBER 30, 2022

What’s really needed is artificial intelligence (AI) capabilities that are built around these use cases. Intelligent Contact Routing to Self-Service. Intelligent Contact Routing to Subject Matter Experts. That’s an entirely different topic, however, and most websites have a long way to go in that regard.

Customer Experience 78

Customer Experience Chatbots Contact Center Morale 78

Beyond Philosophy

JANUARY 26, 2023

Joe has three categories for the answers: Time well-saved: was it easy, frustrating, complicated, or frictionless for customers? I have discussed Customer Science before, blending customer data, artificial intelligence, and behavioral sciences. We are the Three Amigos because we have all worked in this area for 20 years.

Customer centricity 195

Customer centricity Construction Education Customer Experience 195

Eptica

MAY 8, 2019

Author: Pascal Gauvrit - CTO Artificial intelligence is one of the most-talked about topics in the world today, with stories about its benefits and potential negative effects continually cropping up in the news agenda. in Artificial Intelligence and currently heads up a team of machine learning developers at Gartner.

Chatbots 55

Chatbots Best practices Engineering Education 55

AWS Machine Learning

OCTOBER 24, 2023

Follow the Artificial Intelligence category on AWS Machine Learning Blog to stay up to date with new capabilities and use cases for various AWS AI services. About the Authors Dhurjati Brahma is a Senior Systems Architect at T-Mobile US, Inc.

APIs 92

APIs Engineering Metrics Technology 92

Beyond Philosophy

MARCH 31, 2020

But now, for certain product categories, if people get used to it, it will become the new norm. Not only are robots ‘naturally immune’ to human diseases but when you add the power of cloud computing and Artificial Intelligence (AI) they can improve their prediction accuracy with every test they make. Digital Everything.

Airlines 499

Airlines Healthcare Government Self service 499

Etech GS

AUGUST 9, 2018

Today’s world is strangely divided when it comes to views and belief systems involving artificial intelligence. The first popular opinion, with reference to modern technology, is that artificial intelligence equals something out of a science fiction or Marvel movie. This blog was first published on LinkedIn.

Chatbots 65

Chatbots Technology 65

Totango

DECEMBER 16, 2020

Incorporating artificial intelligence for smarter success solutions. Another of the most important new trends in customer success is the application of big data analytics methods powered by artificial intelligence. Optimizing customer experience with personalization. Reducing customer churn by detecting risk .

Journey mapping 71

Journey mapping Best practices Accountability Big data 71

Eptica

MARCH 22, 2017

Date: Wednesday, March 22, 2017 4 artificial intelligence concepts you need to know if you work in customer experience. It doesn’t solely apply to artificial intelligence, with many linguists analyzing the social, cultural, historic and political factors that influence language and how it is used by different groups.

Customer Experience 52

Customer Experience Chatbots Engineering Technology 52

Lumoa

JANUARY 8, 2024

And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI). Welcome to the ‘digital-everything’ era. AI tools are changing the way we analyze customer feedback.

Feedback 157

Feedback Analytics Multichannel Surveys 157

Eptica

DECEMBER 20, 2017

Based on the topics covered in the Eptica blog that received the most interest, we’ve put together a top 7 posts from across 2017. Chatbots and bots - what they mean for customer experience Chatbots and artificial intelligence were the top CX technology story of 2017. Read all six key conclusions in the post.

Chatbots 48

Chatbots Multichannel Customer centricity Analytics 48

Eptica

JULY 17, 2019

These work in complementary ways, as explained in this previous blog , Text analytics is an extremely powerful tool to uncover insights from unstructured data , such as open - ended comments , emails , chat and social media. Want to ensure agility through better customer intelligence? Find out more about vecko on our minisite.

Best practices 58

Best practices Analytics Feedback Banking 58

Eptica

AUGUST 7, 2019

Author: Taoufik Massoussi - Product Manager & Head of AI Gaining real value from your Voice of the Customer (VoC) program requires not just collecting insight, but ensuring that all relevant teams across the business have access to this intelligence, and can then act on it. This is not always easy with traditional VoC approaches.

Best practices 66

Best practices Feedback Metrics Customer centricity 66

Lumoa

APRIL 18, 2023

As the volume of data companies collect grows and as artificial intelligence (AI) gets better, analytics is set to become a key differentiator for customer experience management. It can happen through small things, like automatically routing tickets based on their category, ensuring the right expert is always there to help.

Analytics 83

Analytics Customer Experience Management Surveys 83

Monet Software

MAY 27, 2020

Below are the top 5 sessions from our virtual event: AI and KM – From Knowledge Management to Knowledge Automation With artificial intelligence injecting new life into knowledge management, it is suddenly more relevant and necessary than ever. Want to start with what really resonated with our live attendees?

contact center workforce 83

contact center workforce Education Analytics Contact Center 83

AWS Machine Learning

JANUARY 26, 2024

Generative artificial intelligence (AI) applications built around large language models (LLMs) have demonstrated the potential to create and accelerate economic value for businesses. You might also find benefit in understanding your overall cloud readiness by participating in an AWS Cloud Readiness Assessment.

Best practices 125

Best practices Government Engineering Accountability 125

Aspect

JUNE 18, 2018

The awards, which celebrate the year’s most innovative and influential contributors to artificial intelligence (AI) awarded Margot the winebot as the winner in its category. appeared first on Aspect Blogs. Curious how Margot “works” and what she is capable of? Have a look here.

Chatbots 54

Chatbots Consulting Consulting Technology 54

Aspect

FEBRUARY 2, 2018

For those of you who may not have heard of Sophia, she is a robot created by Hanson Technologies that combines robotics and Artificial Intelligence. appeared first on Aspect Blogs. What I’ve noticed in the past few months as Sophia has become more and more of an icon, is that people either love her or hate her.

Chatbots 70

Chatbots Technology Enterprise Contact Center 70

Noble Systems

JANUARY 30, 2019

To this end, we have grouped the top contact center trends for 2019 into these three categories: human, effortless and transformative. In Part 1 of this blog we will discuss the “Human” category trends. Part 2 will cover the “Effortless” and “Transformative” category trends.

Contact Center 59

Contact Center Gamification Analytics Average Handle Time 59

Fonolo

SEPTEMBER 11, 2018

We got a lot of feedback on last week’s blog , both in private and in public (see this thread on LinkedIn, for example). We’ve highlighted some of those stories on this blog and I’m generally bullish on companies that are working this angle.). I fully agree that successful deployments of AI-powered bots are happening.

Customer Service 89

Customer Service Banking Contact Center Call Center 89

Eptica

AUGUST 30, 2017

Author: Pascal Gauvrit Artificial intelligence (AI) has the power to transform customer experience, enabling brands to meet rising consumer expectations through tailored, high quality, relevant service that drives increased loyalty. Date: Wednesday, August 30, 2017 How text analytics delivers customer experience value.

Analytics 50

Analytics Customer Experience Chatbots Best practices 50

Momentum Telecom

JUNE 14, 2023

In this blog, we’ll explore the importance of security and best practices to protect your SD-WAN network. URL Filtering URL filtering enables network administrators to block access to specific websites and content categories, reducing the risk of malware infection and data leakage. What Is SD-WAN?

Transportation 52

Transportation Best practices Analytics Management 52

Stafford Communications

MAY 31, 2018

It’s this approach that earned us the “2018 Communicator Awards Distinction” in the business-to-consumer print advertising category. Stafford Wins 2018 Communicator Distinction Award Doing the same old thing doesn’t get you noticed. Being different does. Recognized for our creative work on behalf of Atlantic NeuroSurgical Specialists.

Healthcare 40

Healthcare Advertising Call Center Consulting 40

Aspect

MAY 31, 2018

This is essential to ensure customer retention as it improves the enquiry process by using automation and artificial intelligence to prioritise and filter requests, resolving issues that do not require a human representative. The post Cloud is key for the future of contact centres appeared first on Aspect Blogs.

Cloud contact 68

Cloud contact Chatbots Surveys Customer retention 68

Win the Customer

MAY 12, 2020

Over the passage of time, technologies like Artificial Intelligence , Internet of Things. Therefore, if you’re planning to explore the virtues of a business, it is advisable to unlock all such categories to offer eminent call centre services to your valuable customer.

outsourcing 128

outsourcing Big data Sales Chatbots 128

Mindtouch

OCTOBER 14, 2016

Artificial intelligence is coming for your job. Artificial Intelligence isn’t going to be taking our jobs anytime soon, but it will be making them easier. The kind of data that may create new categories of work for us, and render others obsolete. Slowly, at first. It’s already begun. Eventually.

CRM 48

CRM Big data Customer centricity Marketing 48

Eptica

AUGUST 29, 2019

Ahead of NCSW, we’ll be blogging regularly on the key themes that the week will focus on – do come back as we look at Recognition and Insight in future blog posts. Share this page on: Tweet. You might also be interested in these posts: Why it is time to check your chat solution is meeting customer needs.

Customer Service 67

Customer Service Self service Best practices Chatbots 67

Noble Systems

JANUARY 30, 2019

To this end, we have grouped the top contact center trends for 2019 into these three categories: human, effortless and transformative. In Part 1 of this blog we will discuss the “Human” category trends. Part 2 will cover the “Effortless” and “Transformative” category trends.

Contact Center 48

Contact Center Gamification Analytics Average Handle Time 48

Eptica

NOVEMBER 6, 2019

Thanks to technology like Artificial Intelligence (AI) and Text Analytics, there are powerful ways to do this. A suggestion box is cute, but a robust and intelligent customer experience platform is so much better! They tell you via contact centers, open-ended answers on surveys and general conversation with your brand.

Metrics 77

Metrics Best practices Feedback Contact Center 77

Monet Software

DECEMBER 19, 2019

The best solutions apply artificial intelligence algorithms to large amounts of historical data to generate call volume forecasts at any level of granularity. This resource provides a comprehensive overview of spending categories and offers more insights into how workforce management technologies can drive better budgeting.

Real estate 77

Real estate Average Handle Time Contact Center Call Center 77

Mindtouch

OCTOBER 23, 2017

These category killers all own the customer relationship. Artificial Intelligence and Machine Learning. It is the lowest-risk, highest-reward opportunity for machine learning and artificial intelligence. Technology vendors are building intelligent automation for human-powered support channels.

Self service 65

Self service Upselling SaaS Customer Support 65

Infinity

DECEMBER 11, 2019

This blog is a guest post by our partners at RingCentral. It lets banks present customers with intelligent suggestions of products and services. The results allowed them to segment respondents into categories. The category Accenture labelled ‘Quality Seekers’ made up 44% of respondents.

Banking 52

Banking Finance Analytics Accountability 52

Creative Virtual

DECEMBER 11, 2019

It’s always difficult to condense a whole year into one blog post, so here are just a few of the highlights. Creative Virtual was rated as ‘Excellent’ across these categories. The team was also involved with our annual blog celebration of CX Day (1 October) and Customer Service Week (7-11 October), making this year the best one yet.

Virtual Agent 40

Virtual Agent Chatbots Best practices Benchmark 40

JivoChat

JULY 14, 2021

Blog posts : long-form blog content can include research, studies, quotes, images, and compelling reports. As building blocks in focused content strategy services, blog posts help increase brand visibility in search results and attract qualified leads into your funnel to interact with your brand—even if they aren’t ready to buy.

Self service 52

Self service Chatbots B2B Customer centricity 52