AWS Machine Learning

FEBRUARY 24, 2023

The teams used existing FEMA categories for damage such as flooding, debris, fire and smoke, or landslides, which standardized the label categories. With our high-quality results now stored in OpenSearch Service, we’re able to perform geospatial and temporal search via a REST API, using Amazon API Gateway and Geoserver.

APIs 85

APIs Benchmark Government Analytics 85

AWS Machine Learning

AUGUST 26, 2022

We explore two ways of obtaining the same result: via JumpStart’s graphical interface on Amazon SageMaker Studio , and programmatically through JumpStart APIs. Review training videos and blogs – JumpStart also provides numerous blog posts and videos that teach you how to use different functionalities within SageMaker.

APIs 78

APIs Scripts Enterprise Big data 78

AWS Machine Learning

DECEMBER 2, 2022

With Amazon Comprehend custom classification, you can organize your documents into predefined categories (classes). This enables Amazon Comprehend to use the Amazon Textract DetectDocumentText API to read the documents before running the classification. With the AnalyzeDocument API, you can choose to extract Tables , Forms , or both.

APIs 71

APIs Healthcare Enterprise Analytics 71

AWS Machine Learning

SEPTEMBER 13, 2022

You can use this solution in any AWS Region, but you need to make sure that the Amazon Comprehend APIs and SageMaker are in the same Region. You can interact with Amazon Comprehend via the AWS Management Console , AWS Command Line Interface (AWS CLI) , or Amazon Comprehend API. Count of each categories for EDA.

APIs 67

APIs Metrics Scripts Accountability 67

Nicereply

MAY 28, 2020

Here past experiences are represented by a set of examples, each example including the phrasing of what the customer is actually saying and the correct granular category his query falls into. ” category. For any given category in the training examples, it approximates the ground truth of what humans think the category should be.

Customer Support 92

Customer Support APIs Big data Personalization 92

JivoChat

DECEMBER 28, 2021

While bigger companies can also enjoy WhatsApp features with WhatsApp Business API. After it, you will be redirected to edit your company’s profile where you can add a picture, for example, your brand’s logo, and you will have to choose the category that your business fits in. WhatsApp Business API.

APIs 52

APIs Accountability Sales Marketing 52

aircall

JUNE 23, 2022

To that end, Aircall runs an open marketplace for applications development with an open Aircall API. The post Aircall Wins RemoteTech Breakthrough Award For “Business Phone System Innovation of the Year” appeared first on Aircall Blog. For more information visit RemoteTechBreakthrough.com.

APIs 62

APIs Metrics Technology Sales 62

Babelforce

DECEMBER 9, 2021

It is one of three categories of cloud computing: 1. Simple API integrations allow systems to work together in harmony while speeding up new technology additions. With an API integration, businesses can make use of omnichannel messaging to retain customers. CX strategies that SaaS makes possible. What is SaaS?

SaaS 52

SaaS APIs Contact Center CRM 52

AWS Machine Learning

JULY 29, 2022

If you need to establish a strong separation of security contexts, for example for different data categories, or need to entirely prevent the visibility of one group of users’ activity and resources to another, the recommended approach is to create multiple SageMaker domains. The API Gateway calls an SAML backend API.

Management 73

Management APIs Accountability Construction 73

Aspect

DECEMBER 24, 2018

Another customer making waves this year was Hoist Finance , who we were thrilled to see recognised as a silver winner in the ‘most effective implementation of technology’ category at the prestigious European Contact Centre and Customer Service Awards for its implementation of our cloud-based contact centre software, Aspect® Via.

Chatbots 59

Chatbots Finance APIs Self service 59

AWS Machine Learning

DECEMBER 16, 2022

The most prominent category is large-language models (LLM), including auto-regressive models such as GPT variants trained to complete natural text. You can learn more about Stability AI’s mission and partnership with AWS in the talk of Stability AI CEO at AWS re:Invent 2022 or in this blog post.

Benchmark 69

Benchmark Engineering APIs Scripts 69

JustCall

MARCH 31, 2021

Here, you can easily set up automation and contacts will be automatically fetched via APIs. JustCall Ranks #1 in G2 Spring 21 Categories. Excitingly, JustCall has been ranked as the ' B est ' in not only one but 6 categories. appeared first on Justcall Blog. Dynamic Dialing Campaign, in short, is a never-ending campaign.

call center software 52

call center software APIs Call Center Coaching 52

AWS Machine Learning

AUGUST 11, 2022

Additionally, it’s challenging to construct a streaming data pipeline that can feed incoming events to a GNN real-time serving API. It starts from a RESTful API that queries the graph database in Neptune to extract the subgraph related to an incoming transaction. The web portal provides a live visualization of the fraud detection.

Construction 83

Construction APIs Accountability Scripts 83

Fonolo

FEBRUARY 20, 2018

Twilio essentially created, then dominated, the category of “Communication Platform as a Service”. They strongly connected the company’s identity with APIs. This formerly geeky term has become much more common, and now even mainstream publications like Forbes talk about the “ API Economy ”. How big of an impact will this be?

Call Center 57

Call Center APIs Average Handle Time Marketing 57

aircall

JANUARY 25, 2023

But the features come at a price and put Genesys into a higher price category compared to its competitors , starting at a monthly rate of $75 for the entry-level package. The best integrations should include a one-click set-up, webhooks and API, computer telephony integration (CTI), contact synchronization, and insight cards.

Interactive Voice Response 62

Interactive Voice Response call center solutions Analytics APIs 62

aircall

FEBRUARY 26, 2018

A Category Breakdown. Using Aircall’s open API, users can create customizable integrations. Until then, all we can do is post interesting, useful, and fun content to our blog and social media accounts. This score keeps us in the top-tier of our vendor category but shows we have room for improvement. Security: 15/20.

call center software 59

call center software Call Center First call resolution Technical Support 59

AWS Machine Learning

SEPTEMBER 29, 2022

You can specify these tags in the tags parameter of create-domain or create-user-profile during profile or domain creation, or you can add them later using the add-tags API. To tag existing domains and users, use the add-tags API. You can also add or update tags anytime using the add-tags API or via the SageMaker console.

Enterprise 71

Enterprise APIs Government Accountability 71

AWS Machine Learning

NOVEMBER 22, 2022

Rekognition Custom Labels builds off the existing capabilities of Amazon Rekognition, which is already trained on tens of millions of images across many categories. You can then use your custom model via the Rekognition Custom Labels API and integrate it into your applications. Solution overview. Create your dataset.

APIs 69

APIs Metrics Technology 69

Natalie Petouhof

NOVEMBER 2, 2016

The Constellation ShortList presents vendors in different categories of the market relevant to early adopters. In addition, products included in this document meet the threshold criteria for this category as determined by Constellation Research. Data management, data acquisition, export, archiving and API integration.

APIs 84

APIs Advertising Analytics CRM 84

Hodusoft

NOVEMBER 29, 2022

This blog post lists the top 10 contact center solutions that gained a lot of popularity in 2022 and are poised to keep up the momentum in 2023 and beyond. Out of them, only a few are worthy and enable businesses to excel in their customer service and support endeavors. Choosing the right contact center software is essential for success.

Contact center software 40

Contact center software Contact Center Interactive Voice Response contact center solutions 40

Eptica

AUGUST 1, 2018

This blog post, part of our series on optimizing CX with Eptica, therefore focuses on how our customer experience platform makes it easier for agents to operate effectively and happily. Through its open API it can also link to other customer-facing systems, such as CRM, ensuring agents always have the latest, most up to date information.

Average Handle Time 70

Average Handle Time Best practices APIs Consulting 70

Nicereply

JULY 7, 2020

Zendesk’s app marketplace boasts an impressive list of 83 different apps in the Survey & Feedback category alone. We’ve divided the feature sets of all compared apps into 3 main categories: Survey and Distribution options – What metrics can you measure? It might be very easy to get overwhelmed by this number.

Surveys 98

Surveys Feedback Metrics APIs 98

Call Design

JULY 27, 2021

Workforce management (WFM) solutions provide contact centres the ability to forecast, schedule and track performance as well as analyse agent productivity and provide insight into shrinkage by category and interval. Ensuring your system provides this functionality is an important consideration. What-if Forecasting and Scheduling Capabilities.

Management 78

Management APIs Self service Enterprise 78

Call Design

JULY 19, 2021

Workforce management (WFM) solutions provide contact centres the ability to forecast, schedule and track performance as well as analyse agent productivity and provide insight into shrinkage by category and interval. Ensuring your system provides this functionality is an important consideration. What-if Forecasting and Scheduling Capabilities.

Management 78

Management APIs Self service Enterprise 78

Eptica

NOVEMBER 28, 2018

Achieving this within Eptica is straightforward, and our open APIs also mean it is easy to achieve a holistic view of the customer to ensure that data is removed from every system. As my colleague Lenka discussed in last week’s blog , we’ve focused on sharing best practice, helping customers meet the May deadline.

Best practices 66

Best practices APIs Personalization Analytics 66

Netomi

SEPTEMBER 20, 2021

Check out any of these helpful blog posts from our team: Getting Started with Netomi on Zendesk. CSML helps developers build and deploy chatbots easily with its expressive syntax and its capacity to connect to any third party API. Self-service APIs to help you create, manage, test and publish custom skills. Deep learning.

Chatbots 126

Chatbots APIs Surveys Analytics 126

Creative Virtual

APRIL 27, 2021

The report evaluates 19 conversational AI vendors against a set of market-driven criteria and places Creative Virtual firmly in the Leader category within the quadrant. Jan Erik and I also touch on issues some projects face when integration points and APIs aren’t readily available or accessible.

Virtual Agent 52

Virtual Agent APIs Chatbots Self service 52

ProProfs Blog

NOVEMBER 26, 2021

So if you are looking for your ideal alternative, this blog will offer all the help. Pricing: WP Forms pricing is divided into 4 categories: The elite plan starts at $299.50/year. It offers a useful API, that helps you embed forms into your website, pull data from form responses, and connect with third-party applications.

Surveys 78

Surveys Enterprise Analytics APIs 78

Nicereply

NOVEMBER 16, 2021

From that point of view, it is a practical thing that you don’t need to create a new account, copy API keys, or worry about incorrect credentials. Those responses separate customers into three categories: Detractors (score 0-6), Passives (score 7-8), and Promoters (score 9-10). Pro: No third-party solution is needed.

Surveys 111

Surveys Metrics Analytics Enterprise 111

Talkdesk

FEBRUARY 20, 2020

List management: Upload comma-separated values (CSV) files or push records from your CRM or business system via an application programming interface (API). Join me for my next blog on outbound dialing as we explore how predictive dialers work and how you can use them to power up your contact center.

Abandon rate 69

Abandon rate Interactive Voice Response B2B B2C 69

JivoChat

JULY 14, 2021

Blog posts : long-form blog content can include research, studies, quotes, images, and compelling reports. As building blocks in focused content strategy services, blog posts help increase brand visibility in search results and attract qualified leads into your funnel to interact with your brand—even if they aren’t ready to buy.

Self service 52

Self service Chatbots B2B Customer centricity 52

bold360 Blog

FEBRUARY 25, 2019

Chatbots or virtual assistants fall into two categories and your use-case should play a role in deciding between them. Across Apple, WeChat, and Facebook Messenger, for example, there are commonalities in API, but there are also some dramatic differences. Building a Bot to Fit Your Situation. Using a prebuilt service.

Chatbots 45

Chatbots APIs Technology Management 45

ProProfs Blog

DECEMBER 17, 2021

The “Collect, Contextualise and Communicate” approach allows you to effectively capture feedback without interrupting users via in-app feedback widgets and APIs. These bots access backend systems via dedicated APIs and can communicate in over 180 languages for expedited resolutions. Source: mParticle. Source: Mopinion.

Feedback 78

Feedback Surveys APIs Customer centricity 78

ProProfs Blog

OCTOBER 25, 2021

In this blog, we will understand the growing importance of collecting customer feedback, discuss some must-have features, and explore over 40+ customer feedback software. Let’s explore each of these categories in detail. Pricing: Survicate pricing falls into four categories: Forever free plan. Here we go! Survey Tools.

Feedback 148

Feedback Surveys Enterprise Analytics 148

AWS Machine Learning

OCTOBER 10, 2023

Recent advances in ML have given rise to a new class of models known as foundation models , which are typically trained on billions of parameters and can be adapted to a wide category of use cases, such as text summarization, generating digital art, and language translation. These numbers have been taken from the Hugging Face website.

APIs 90

APIs Scripts Metrics Accountability 90

Pointillist

FEBRUARY 19, 2018

Most leading SaaS platforms have APIs and consider 3rd-party integrations to be a critical component of their value proposition. The world would be a beautiful place if all touchpoint data was available through APIs. Integrating with these touchpoints is the key to in-the-moment engagement. Business Context.

Customer Experience 111

Customer Experience Analytics APIs Chatbots 111

Fonolo

FEBRUARY 13, 2019

The ongoing centrality of the voice channel is a recurring theme on this blog. That interest in open platforms and APIs lines up with the growth of Amazon’s AWS Connect offering and Twilio’s Flex offering. We have featured content by authors Jacobs and Leggett many times on the blog. You can watch highlights here.

Contact Center 57

Contact Center Call Center APIs Technology 57