Talkdesk

JANUARY 22, 2018

This approach brings an emphasis on using CRM data in every interaction across a wider channel map. Increased demand for accessibility of customer information requires deep integration with a CRM system like Salesforce. Through APIs, we provide out-of-the-box integrations with Salesforce and Zendesk at no additional charge.

CRM 40

CRM Contact Center Cloud contact APIs 40

VirtualPBX

MARCH 3, 2023

Our very own Customer Success Coordinator, Kathy, needed to find a way to accurately track her teams activity in Pipedrive CRM and be able to follow up with received voicemails. Once the customer service automation is triggered, a deal is created in Pipedrive (our CRM).

Customer Service 98

Customer Service Call flow voip CRM 98

AWS Machine Learning

NOVEMBER 22, 2022

We also demonstrate how to understand the different sentiments associated with specific entities in the text (such as company, product, person, or brand) directly from the API. The Amazon Comprehend sentiment API identifies the overall sentiment for a text document. Use cases for real-time sentiment analysis. Step Functions Workflow.

APIs 68

APIs CRM Feedback B2C 68

3CLogic

FEBRUARY 28, 2024

As explained by Gartner “By 2026, more than 80% of enterprises will have used generative artificial intelligence (GenAI) application programming interfaces (APIs) or models, and/or deployed GenAI-enabled applications in production environments, up from less than 5% in 2023”. What's the ROI increase from GenAI summarization?

Contact Center 59

Contact Center Average Handle Time APIs Customer centricity 59

VirtualPBX

AUGUST 5, 2021

Today’s VirtualPBX 5 blog will show you five simple and effective text message service strategies that the pros use to capture more business. You will have the power to fully automate SMS marketing , send an SMS from your CRM , and utilize our API to make a custom Business SMS integration. Sales Promotions.

APIs 98

APIs CRM Sales Feedback 98

Expivia

AUGUST 4, 2023

Here is a sample of the output results we received: AI QA Test Results Scaling with OpenAI/ChatGPT APIs Once we had our QA form analyzed and effective prompts crafted, the next crucial step was to scale this process using OpenAI’s GPT API. Although our journey is still a work in progress, our initial results are promising.

APIs 52

APIs Contact Center Call Center CRM 52

AWS Machine Learning

AUGUST 30, 2023

To help you get started, we’ve also released a set of sample one-click deployable Lambda functions ( plugins ) to integrate QnABot with your choice of leading LLM providers, including our own Amazon Bedrock service and APIs from third-party providers, Anthropic and AI21. Human: Can it integrate with my CRM? Search string: "Is it fast?

Self service 102

Self service APIs Transportation Contact Center 102

Babelforce

DECEMBER 9, 2021

Simple API integrations allow systems to work together in harmony while speeding up new technology additions. Consider a SaaS architecture that includes a digital automation tool and a CRM system. With an API integration, businesses can make use of omnichannel messaging to retain customers. CX strategies that SaaS make possible.

SaaS 52

SaaS APIs Contact Center CRM 52

JustCall

FEBRUARY 12, 2021

Is switching between your phone system and CRM eating up your precious time? You don't have to go back and forth between your CRM and phone system. This saves you the time on not just moving every contact from your CRM to your phone system. So, you don't have to copy-paste the contact details from the CRM to the phone system.

APIs 52

APIs CRM Accountability Marketing 52

aircall

JANUARY 11, 2023

8×8 is an API solution that integrates voice, video, chat, and contact center functions into one cloud-based communications platform. CRM integration. Seamless CRM integration is a vital part of the ideal 8×8 alternative. Should Your Business Look for an 8×8 Alternative? and Canada, music on hold, and voicemail.

Customer centricity 62

Customer centricity Interactive Voice Response CRM Analytics 62

aircall

JANUARY 25, 2023

Key productivity features that should be part of your Genesys alternative include desktop notifications, ring-on speakers, click-to-dial, forward-to-phone, CRM integrations, a mobile app that’s just as good as the desktop option, a power dialer, call tags, and disposition codes. Each integration should add value to your business processes.

Interactive Voice Response 62

Interactive Voice Response call center solutions Analytics APIs 62

VocalCom

MAY 13, 2020

With this cloud solution natively developed in Salesforce, Beter Bed can manage its call center and the entire customer relationship directly in one unique application – Salesforce -, eliminating the need for API or integration.

contact center solutions 62

contact center solutions Cloud contact Contact Center Inbound sales 62

Hodusoft

MARCH 6, 2024

In this blog, we will delve into the details of how BPOs are helping e-commerce businesses improve operational efficiency and customer support services using contact center software. A seamless integration with business tools like CRM can help e-commerce BPOs deliver personalized and context-aware support. Let’s get started.

Customer Support 52

Customer Support Contact center software Business Process Outsourcing Interactive Voice Response 52

aircall

APRIL 2, 2021

Perhaps the most beneficial aspect of a virtual phone system is that it works with your CRM and other software solutions to create a total unified communications system. . An open API technology. An open API technology is also referred to as public API. A system that works seamlessly with your current CRM.

voip 62

voip Interactive Voice Response virtual call center CRM 62

Nicereply

SEPTEMBER 1, 2022

vcita – CRM tool with a client portal. A powerful CRM and client portal can help you and your customers to be on the same page. With the help of a CRM tool, you can segment your audience based on data collected, you’ll pull your customers closer. Friendly relationships last longer than purely transactional ones.

Customer Experience 59

Customer Experience Chatbots CRM Surveys 59

NICE inContact

JANUARY 24, 2018

For example, many companies are seeing the benefits of deploying cloud contact center integrated with cloud CRM solutions to inside sales staff. IBM Watson, first brought to attention when it played Jeopardy against human champions, announced the Watson API in 2013 to allow other software developers to use Watson AI. Plan to join us!

Customer Care 74

Customer Care Cloud contact APIs Contact Center 74

Aspect

NOVEMBER 30, 2018

Vielzahl von APIs für die externe Integration mit CRM Systemen und Unternehmensdatenquellen. Eine offene SaaS-Architektur mit robusten APIs stellt sicher, dass Unternehmen die Systeme und Betriebsabläufe, die sich auf das Kundenerlebnis auswirken, zusammenführen können.

APIs 51

APIs Self service SaaS Interactive Voice Response 51

NICE inContact

JUNE 20, 2018

And most importantly, perhaps, the on-premise PBX wasn’t integrated with Hoveround’s CRM. With a suite of CXone products, which also includes CXone Automatic Contact Distributor, CXone Interactive Voice Response, CXone Reporting and CXone APIs, Hoveround shows no signs of slowing down any time soon.

Customer Service 66

Customer Service Interactive Voice Response APIs Contact Center 66

NICE inContact

DECEMBER 4, 2018

What level of integration to external systems (as in CRM) do my agents need? What’s the incremental value of QM (quality management), WFM (workforce management), Analytics, and API (applied programming interfaces) to the performance of my contact center? appeared first on NICE inContact Blog. Start here.

Contact Center 49

Contact Center APIs contact center solutions CRM 49

aircall

OCTOBER 20, 2021

Integrate With Your CRM. Integrate your calendar with your CRM to get an instant history of your interactions with your participants. You can use its open API to create custom workflows, synchronizing agent availability with your Google Calendar, for example. . Our top tip? How Aircall Can Help You Be More Productive.

Sales 62

Sales Management Call flow CRM 62

aircall

FEBRUARY 26, 2018

Aircall integrates with dozens of the most popular CRM suites, helpdesk platforms, plus Zapier (for everything else). Using Aircall’s open API, users can create customizable integrations. Direct display of all CRM integrations. We are very serious about integrations. 2018 updates include: Cold and warm call transfers.

call center software 59

call center software Call Center First call resolution Technical Support 59

Hodusoft

AUGUST 30, 2022

In this blog, we will get a detailed insight into all these three cloud-based technologies. The vendors of CCaaS build different products on APIs (Application Programming Interfaces) that work across several operating systems and Internet browsers. All these technologies are cloud-based technologies and share similarities.

APIs 52

APIs Interactive Voice Response Contact Center voip 52

teleopti

FEBRUARY 25, 2019

It is not uncommon to have completely different software solutions for phone calls, chats, emails, and CRM cases. Will the platform integrate with our current software, such as CRM, surveys, or call recording/Quality Monitoring? But with complex databases like CRM, POS systems or banking systems, things get a little messier.

CRM 50

CRM APIs Banking Contact Center 50

JustCall

APRIL 5, 2023

In this blog, we will explore what customer success management is about, the instrumental role its software plays in driving customer success, as well as the various customer success management tools utilized in this endeavour. Additionally, managers also utilize the CRM software to help them standardize and automate these interactions.

Management 52

Management CRM Analytics Customer retention 52

Nicereply

MAY 6, 2021

With Nicereply’s API , you can add each customer’s response to their contact record in your CRM. The post Rethinking Your 2021 Marketing Strategy Based on NPS Data appeared first on Customer Happiness Blog. While promoters might be happy to be upsold and cross-promoted, detractors likely need more education and support.

Marketing 98

Marketing Surveys APIs Advertising 98

aircall

NOVEMBER 16, 2022

All Aircall integrations are easy to manage and centralize all CRM software and APIs so managers can track, assign, and streamline all internal processes with a few clicks. In addition, Aircall integrates with CRM and help desk tools to ensure no one’s chasing conversations from multiple sources. For the features.

CRM 62

CRM call center software APIs Government 62

PeopleMetrics

DECEMBER 27, 2019

In this blog post, we are focusing on the internal help you will need. IT can also help create an automated system for this process, such as connecting a point-of-sale system or CRM to your VoC software platform via an API. The Information Technology (IT) Department. Let’s begin with the information technology (IT) department.

Telecommunications 82

Telecommunications APIs Analytics Feedback 82

SmartAction

MARCH 1, 2022

Examples of horizontal SaaS include HubSpot, a popular suite of software products for customer service, sales, and inbound marketing; Salesforce, which provides CRM and applications for app development, marketing automation, and customer service. Integrating CRMs, ERPs, contact centers, and other business applications is simple through APIs.

Management 72

Management SaaS Virtual Agent Automotive 72

Upstream Works

OCTOBER 23, 2019

Upstream Works takes an integration approach to Customer Experience Management, leveraging our open APIs to connect and exchange information with best-of-breed providers, backend databases, legacy systems, and vertical specific applications – connecting anything and everything that makes up the whole of the customer experience.

Customer Experience 60

Customer Experience Management Journey mapping APIs 60

aircall

JUNE 11, 2021

2015 — An open API (applied programming interface) technology was invented to allow software applications to sync and share data between them. A discussion of voice communications isn’t complete without VoIP (voice over internet protocol) and an open API (applied programming interface) technology. Telecommunication Now.

voip 62

voip APIs Call Center Telecommunications 62

teleopti

NOVEMBER 4, 2019

While the latest WFM solutions provide a complete package for automated scheduling and advanced forecasting, they still need to link seamlessly with CRM, HR and other business applications. 5 ways to buck the trend appeared first on Teleopti Blog. Consider the following: 1. Integrate and educate. Ask about training options.

Technology 62

Technology Customer Service Contact Center APIs 62

Nicereply

JULY 9, 2020

If you’re using a less-common help desk solution, you can also use a solution like Zapier or Nicereply’s Developer API to customize everything to your specific needs. You’ll also be able to push feedback directly into your help desk or CRM, meaning it won’t simply stay locked up in Nicereply.

Feedback 52

Feedback Surveys Wireless Metrics 52

Expivia

JANUARY 19, 2021

If you need to send it back, that ambassador can take your information through API’s, connect to the CRM, and have everything sent to you just like any IPR. This virtual brand ambassador could show you how to repair the wheel virtually before you go to do it yourself. We can also elevate this to a human agent.

Technology 52

Technology Customer Experience Brand ambassadors Chatbots 52

JustCall

OCTOBER 4, 2022

If you, too, are scouting for alternatives to Facebook Messenger, this blog is for you. With JustCall, you can send and receive texts directly from the CRM you use. It offers API and Zapier integration so that you can connect with multiple third-party platforms such as MailChimp, Google Drive, Dropbox, and more. Image Source.

Advertising 52

Advertising CRM Feedback Enterprise 52

NICE inContact

FEBRUARY 13, 2018

During an interaction, a screen pops up to the agent with relevant customer information, like their name, the selection they made in the IVR, their CRM profile, and maybe even some agent scripting. The post Contact Center Resolution Number 2 – Improve AHT and Agent Engagement with Screen Pops appeared first on NICE inContact Blog.

Contact Center 49

Contact Center Average Handle Time Wait times APIs 49

Eptica

AUGUST 1, 2018

This blog post, part of our series on optimizing CX with Eptica, therefore focuses on how our customer experience platform makes it easier for agents to operate effectively and happily. Through its open API it can also link to other customer-facing systems, such as CRM, ensuring agents always have the latest, most up to date information.

Average Handle Time 70

Average Handle Time Best practices APIs Consulting 70

OctopusTech

AUGUST 18, 2023

Learn the details of professional custom website development, from its definition to its importance, here in this blog. Back-end developers work with libraries, data architecture, APIs, code that interacts with databases, and more because they are interested in how a website operates. What Is Custom Web Development?

Construction 62

Construction Engineering APIs Enterprise 62