LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. Our blog was visited every month by over 100k visitors , who spend 8 minutes on each page on average. Let me proudly present a list of 12 killer posts we’ve published this year on LiveChat Blog. How we reached 100,000 unique views a month on LiveChat blog. It was just great.

Chatbots 59

Chatbots B2B SaaS B2C 59

ProProfs Blog

DECEMBER 22, 2020

This trend of call centers for chat support shifted to contact centers for chat support when internet usage became quite popular. Contrary to expectations, businesses had to adjust their process according to the advent of the internet and accommodate emails along with primary call support. That’s not all.

Contact Center 130

Contact Center Call Center Feedback Wait times 130

Nicereply

MAY 4, 2022

Ecommerce support service is a key part of any business, especially eCommerce. Personalize your Ecommerce support service. Customers expect more, and they want to know that they are valued as much as the money they spend with you. Real-time Support with Live Chat. Let’s find out!

Best practices 98

Best practices Self service Sales Surveys 98

Comm100

DECEMBER 8, 2020

Because they offer more efficient support and a more intimate, personal experience. Because they offer more efficient support and a more intimate, personal experience. Free Live Chat Software for Unlimited Agents. Live chat, email, messaging, social, ticketing & knowledge base – all in one, for free!

Chatbots 53

Chatbots Scripts Sales Personalization 53

ProProfs Blog

JANUARY 10, 2019

However, building an amazing strategy requires an organization to keep up with the changing customer service trends every year. While many experts in this segment may offer you great insights, finding all the trends at one place is kind of tricky. 2: Get Over Basic Live Chat. 5: Personalize Support Experience.

Customer Service 116

Customer Service Multichannel Self service Scripts 116

ProProfs Blog

FEBRUARY 7, 2020

Everyone says that customer support used to be easy. At least it was obvious that customers would simply walk to the store whenever they needed support. . And then came the technological avalanche – postal service, phone, email, live chat, social media. Customer support is not rocket science.

Customer Support 160

Customer Support Surveys Inbound sales Construction 160

Playvox

AUGUST 23, 2022

Chat for customer support was starting to trend before the pandemic. But as it wore on, customers took an even bigger interest, and live chat tickets surged by 50%. Chat software is a useful tool for businesses that want to communicate with their users and help them with their issues each day.

Benchmark 52

Benchmark Analytics Banking Customer Support 52

Calltools

SEPTEMBER 6, 2023

However, there are others who would rather find the answers they need without connecting to a live person. According to Cisco, implementing AI chat resources has improved the customer experience for 53% of call centers. According to Cisco, implementing AI chat resources has improved the customer experience for 53% of call centers.

Self service 52

Self service Interactive Voice Response Customer Experience Chatbots 52

TeleDirect

AUGUST 25, 2022

TeleDirect offers dedicated contact center solutions for government agencies to federal organizations across the USA, from 24-hour inbound and outbound live agents and automated services to first-class security. In the meantime, read about some of today’s newest government call center trends. Government Contact Centers Today.

Government 62

Government Contact Center contact center solutions outsourcing 62

Nicereply

JANUARY 30, 2023

It can be overwhelming to sit down and start thinking about all of the things that you need to do to sort out the growth of your support team in the new year. If you’re growing your number of customers or orders in the next year, you’ll need to plan how to support them. Honestly, it would be better for them, and better for you.

Metrics 98

Metrics Finance APIs Customer Support 98

Nicereply

AUGUST 3, 2022

But with customers’ growing expectations , organizations have to keep up with the changing trends. But with customers’ growing expectations , organizations have to keep up with the changing trends. To improve your online customer service, you need to know what your customers’ needs are. Offer Live Chat Support.

Customer Service 59

Customer Service Self service Wireless Metrics 59

JustCall

MARCH 28, 2023

By embracing the latest customer service trends, businesses can effectively adapt their processes and leverage cutting-edge tools and technologies to streamline their customer service operations. This comprehensive blog post highlights the most significant customer support trends for 2023 that all customer service leaders should be aware of.

Customer Service 52

Customer Service Chatbots Analytics Upselling 52

Comm100

JANUARY 17, 2024

Here are some of them most effective automation technologies being used by customer service and support teams today: Automation solutions 1. Here are some of them most effective automation technologies being used by customer service and support teams today: Automation solutions 1. Why should businesses lean into automation?

Customer Service 77

Customer Service Chatbots Customer centricity Feedback 77

ProProfs Blog

MARCH 27, 2019

The promise of a delightful customer support experience comes with the responsibility of actually delivering it consistently. Just buying and installing the latest customer support software onboard does not automatically mean that you will provide a great experience to your customers. Self-regulation – your ability to stay in control.

Customer Support 163

Customer Support Chatbots Customer centricity Enterprise 163

Fonolo

MARCH 16, 2021

This blog will teach you what FCR is, the difference between First Call Resolution and First Contact Resolution, and everything about FCR that you need to know to succeed in a contact center. Contact Center Trends 2021. Still getting to grips with call center metrics and which ones are the most important?

First call resolution 125

First call resolution Call Center Metrics Contact Center 125

Totango

MAY 17, 2022

Delivery of crucial customer data to sales representatives to support higher closing rates and upsells. Delivery of crucial customer data to sales representatives to support higher closing rates and upsells. Well we’re here to help with our guide to the best CRMs for both small businesses and enterprises in 2022. SAP Sales Cloud.

B2B 82

B2B Sales CRM Enterprise 82

Wowdesk Blog

MAY 8, 2020

Businesses value quality over quantity – being a minimalist is the new trend in this fast-paced world. In this blog post, we are going to give a bit of background and context of Helpdesk reporting and we will contour the five best practices one can use to make sure that the work done is summarized in the best possible way.

Best practices 91

Best practices CRM Customer Support Metrics 91

Nicereply

AUGUST 24, 2021

Messaging in customer service is on the rise, and surveys for support teams continue to gather data that indicates this trend is picking up steam. There is a trend in customer service to make business messaging quicker, easier, and more convenient. Live chat tickets went up 27%. SMS tickets increased 30%.

Customer Service 59

Customer Service APIs Airlines Chatbots 59

ProProfs Blog

MAY 21, 2020

So, to help you hire the right customer service, support, and experienced team members, we’ve created a small guide for you. What Are the Different Customer Support Job Descriptions You Can Post? What Are the Different Customer Support Job Descriptions You Can Post? Customer Support Representative. Support Operators.

Customer Service 166

Customer Service Engineering Customer Support Management 166

Kayako

SEPTEMBER 14, 2018

If you take a look at Kayako’s website and blog, it’s obvious that we know live chat customer support is a big difference-maker for businesses large and small. After all, more than 41% of the consumers we talked to said they prefer live chat over email, phone, and social media support.

Sales 72

Sales Upselling Feedback Customer retention 72

ProProfs Blog

FEBRUARY 13, 2020

But trust me, factors like: Product quality, Awesome support, Marketing reach, Efforts to engage customers, . Through customer loyalty facts and trends, your business can pick up some of the pivotal ideas, and do’s and don’ts of the customer loyalty program. Live Chat & Customer Loyalty. Mobile Customer Loyalty.

Customer retention 164

Customer retention Sales B2B Marketing 164

REVE Chat Blog

MARCH 11, 2020

Live chat reduces friction and is the better & faster way to communicate with customers. The live chat trends and insights show the significant growth of live chat, which is why it is a popular channel for businesses and customers. Key live chat statistics for 2020.

Chatbots 64

Chatbots Real estate Sales Finance 64

aircall

DECEMBER 16, 2022

The right cloud-based phone system for your customer support team can make or break a sale. With plenty of Justcall alternatives available on the market, finding the ideal cloud-based phone system for your customer support team can be quite a time-consuming process. Keep an eye on how your customer support team is doing.

Sales 62

Sales CRM Interactive Voice Response Coaching 62

ProProfs Blog

NOVEMBER 9, 2021

Walk through this blog to gain deep insights into how to effectively measure customer satisfaction and master actionable ways to improve it. Did you know? The chances of selling to an existing satisfied customer are 60-70% while for a new lead the chances are 5-20%. What is Customer Satisfaction? What is Customer Satisfaction?

Surveys 146

Surveys Feedback Metrics Customer retention 146

NobelBiz

MARCH 5, 2024

This includes calls, emails, live chat, and social media. At Nobel biz we know each contact center has specific needs, depending on its purpose, from sales and fundraising to customer support, appointments, debt collection, and so on. Table of Contents What is Call Center Reporting?

Call Center 59

Call Center Contact Center Abandon rate Average Handle Time 59

Callminer

AUGUST 6, 2019

There are a number of call center software solutions on the market, comprising more than half a dozen types of these tools. That’s not to mention the number of software tools that integrate with the various call center software solutions. With many potential combinations, picking the right call center tool software is no easy feat.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

ProProfs Blog

APRIL 30, 2020

The COVID-19 pandemic continues to spread like wildfire, taking people’s lives, and severely impacting various economies across the globe. ’ They are waiting for you to keep every communication and support channel active. . ’ They are waiting for you to keep every communication and support channel active. .

Surveys 128

Surveys Customer Support Marketing Customer centricity 128

aircall

JUNE 9, 2021

However, with many customer support channels available, choosing the right one(s) can be complicated. In this article, we’ll go through everything you need to know to select the best multichannel mix for your customers’ needs, including: 1. The top customer support channels available today. One challenge?

Customer Service 62

Customer Service Multichannel Self service Customer Support 62

ViiBE Blog

JULY 22, 2022

ViiBE Blog Best ways to use CRM Anna Gorina July 22, 2022 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! And what are its newest trends? Download now Read now What are the ways to use CRM? What is a CRM? Why do you need it?

CRM 52

CRM Upselling Sales Marketing 52

Global Response

AUGUST 7, 2023

In this article, we’re breaking down the recent data and future trends to demonstrate why your call center is an essential element in customer retention—and how to use it effectively. Increasing customer retention rates by 5% can boost revenue by 25% – 95%. The secret weapon to improving customer retention and CLV?

Customer retention 62

Customer retention Call Center Upselling Personalization 62

REVE Chat Blog

OCTOBER 2, 2019

“ 63% of customers say that organizations should make getting to know them better a top priority” Customer experience is an important part that contributes to the success (or failure) of a business because a customer who has a good experience with a brand is more likely to become a loyal customer and repeat purchases. .

Chatbots 94

Chatbots Banking Feedback Customer centricity 94

Creative Virtual

DECEMBER 10, 2020

This is the seventh time I’ve done this annual year in review blog post, but never have I had to review a year that was like 2020. I don’t need to tell you that not everything went as planned, but there were still some bright spots for us and the chatbot, virtual agent and live chat industry. Read Part 1 here and Part 2 here.

Virtual Agent 52

Virtual Agent Chatbots Technology Personalization 52

ProProfs Blog

MAY 6, 2020

Did you know that 67% of people worldwide believe that customer service as a whole is improving? Customer Experience & Live Chat Statistics. With these customer experience stats, facts, and trends, your business can effectively create some of the best strategies that keep customers delighted with your services.

Customer Experience 99

Customer Experience B2B B2C Sales 99

Totango

AUGUST 9, 2022

For instance, a sales team might synthesize data from communications with a customer via social media chat, email, texting, phone conversations, and live appointments. This makes it easier to see trends in data and plan strategic actions. What Is B2B Customer Segmentation? Customer needs and wants.

Best practices 102

Best practices B2B Journey mapping Upselling 102

OctopusTech

AUGUST 14, 2023

Due to changing technologies and trends, this is the perfect amount of time a website feel competitive and fresh. As you already know the first impression is the last impression and when it comes to a website of a company, then it always has to leave a positive impression. Let’s discover more about website redesign services in detail.

Engineering 62

Engineering Sales Advertising Technology 62

ProProfs Blog

JANUARY 17, 2019

24×7 customer support available. 2: Hire the Right People in Your Support Team. Hiring the right talent is a key factor in maintaining a super-efficient customer support team. Hiring the right talent is a key factor in maintaining a super-efficient customer support team. No coding required.

Customer Service 84

Customer Service Chatbots Customer Support Feedback 84

JustCall

AUGUST 8, 2023

They may write blogs during their downtime (if they’re lucky). Think of it as leveraging the expertise of an empathetic salesperson–one who knows exactly what to recommend based on individual tastes as well as purchase history. They tackle daily tasks and attend 1000 meetings a day.

Sales 52

Sales Marketing Call Center Accountability 52