TechSee

APRIL 3, 2018

It is well known that the acquisition costs of converting new customers far outweigh the cost of maintaining current customers, further motivating companies to find and implement innovative customer retention strategies. Technology – key to successful customer retention strategies.

Customer retention 141

Customer retention Technology Analytics Technical Support 141

CSM Magazine

JANUARY 12, 2021

At EBI.AI, we have spent over six years working closely with our customers to implement conversational AI projects for a wide range of organisations including retail, local government and multi-national enterprises. At this stage, it is important to be open with customers that the virtual assistant is in training.

Enterprise 52

Enterprise Automotive Average Handle Time Transportation 52

TechSee

SEPTEMBER 15, 2022

With their decades of expertise with CX technologies, visual computing, Augmented Reality, and Big Data, this joint offering provides automated AR-guided resolutions to major problems facing business owners. It enables enterprises around the world to deliver better customer assistance, enhance service quality and reduce costs.

Big data 109

Big data Consulting Consulting Contact Center 109

CSM Magazine

FEBRUARY 22, 2022

Customer experience is all about how the customer perceives the journey of doing business with you, which is made up of many touch points. To do this, you need to leverage technology. Freshdesk (customer helpdesk software). Freshdesk is one of the best customer experience tools for IT companies.

Customer Experience 52

Customer Experience CRM Big data SaaS 52

Avaya

MAY 9, 2017

The future of business, indeed the future of customer experience, is life as we know it—here and NOW. Digital transformation can mean many things, but includes a fundamental idea—applying digital technologies to all aspects of life. It means enterprise leaders having a firm grip on the big data that infuses their organizations.

Customer Experience 76

Customer Experience Government Big data Enterprise 76

ClearAction

MAY 26, 2023

Customer Insights Shape Your Firm’s Growth Curve Lynn Hunsaker Customer insights have so much more potential to shape everything in your enterprise. Every growth effort and every efficiency effort can be greatly improved by customer insights guidance. You are collectors of customer insights.

Chief Customer Officer 62

Chief Customer Officer Enterprise Big data Customer centricity 62

Avaya

JUNE 13, 2017

For most organizations, reducing complexity in customer experience for both external and internal customers is important—happy customers are loyal; they spend more, more often. The technology is already revolutionizing the supply chain to make processes more self-orchestrated. Artificial Intelligence. Blockchain.

Customer Experience 56

Customer Experience Banking Big data Technology 56

AWS Machine Learning

APRIL 24, 2023

According to a PWC report , 32% of retail customers churn after one negative experience, and 73% of customers say that customer experience influences their purchase decisions. In the global retail industry, pre- and post-sales support are both important aspects of customer care.

APIs 62

APIs Customer Experience Feedback Chatbots 62

Spearline

FEBRUARY 8, 2022

Competitors in every business sector are striving for Customer experience (CX) excellence which will drive growth. Gartner estimate that more than 90% of customer conversations happen on the phone. With many millions of customer conversations happening each and every day, voice traffic is very much “big data”.

Analytics 98

Analytics Telecommunications Big data Customer emotions 98

Avaya

OCTOBER 31, 2016

If you think back (even as recently as 10 years ago), organizations didn’t use much marketing technology in order to achieve their objectives. Just 10 years ago, marketing technology platforms like Marketo and HubSpot had just been founded and were in their primal stages. How much data? Here’s why…. million posts per minute.

Marketing 74

Marketing Technology Big data Entertainment 74

Aspect

NOVEMBER 7, 2018

Digital technologies like AI, IoT, and big-data analytics have been creeping into the customer experience for some time now but only recently have businesses really started to take serious notice. While only 15% of enterprises are using AI as of today, 31% are expected to add it over the coming 12 months.

Big data 101

Big data Analytics Technology Contact Center 101

Taylor Reach Group

MARCH 26, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. This event is a hub of ideas, inspiration and industry connections for customer service and customer contact executives who strive to innovate the customer experience.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51

ClearAction

MAY 16, 2016

Marketing Maturity Mobilizes Customer Experience Mojo. Customer experience excellence depends to a great extent on marketing having its act together. Marketing sets expectations for customers, it’s the face of the company in numerous situations, and it drives customer engagement and repurchase.

Marketing 54

Marketing Customer Experience Enterprise Metrics 54

Natalie Petouhof

FEBRUARY 21, 2016

Tweet The SuperNova Awards honor leaders that demonstrate excellence in the application and adoption of new and emerging technologies. Are you using IoT to create great, new customer experiences. Has the move to the cloud made your customer service more agile and the customer’s experience much better?

Customer Experience 40

Customer Experience Customer Service Enterprise Big data 40

TechSee

FEBRUARY 1, 2021

No longer limited to providing basic phone and Internet service, the telecom industry is at the epicenter of technological growth, led by its mobile and broadband services in the Internet of Things (IoT) era. AI applications are revolutionizing the way telecoms operate, optimize and provide service to their customers.

Telecommunications 107

Telecommunications Chatbots Big data Average Handle Time 107

ShepHyken

NOVEMBER 2, 2018

This week we feature an article by Catalin Corzini who shares information about how chatbots can provide a better experience and how to customize the customer journey when using chatbots. – Shep Hyken. As we move towards big data and artificial intelligence, chatbots seem to be leading the way towards a more automated future.

Chatbots 222

Chatbots Personalization Healthcare Government 222

Callminer

SEPTEMBER 14, 2020

They help call centers continuously optimize their processes and provide better experiences for both call center employees and the customers or clients they interact with. Business analysts must stay up to date on the latest call center technologies and solutions that can optimize, automate and modernize call center operations.

Call Center 182

Call Center Analytics First call resolution Metrics 182

Natalie Petouhof

JUNE 4, 2015

Key Principle #2: Big Data Technologies: Aster, Hadoop, Big Data Apps, Apps Center, Open Source Contribution and leverage. Key Principle #4: Enterprise Class Production Analytics, Hybrid Implementations (Pubic/ Private), Broader Market Penetration. Key Principle#3: Cloud for Analytics. Who should lead this?

Big data 53

Big data Chief Customer Officer Analytics Consulting 53

TechSee

OCTOBER 31, 2018

No longer limited to providing basic phone and Internet service, the telecom industry is at the epicenter of technological growth, led by its mobile and broadband services in the Internet of Things (IoT) era. Artificial Intelligent applications are revolutionizing the way telecoms operate, optimize and provide service to their customers.

Interactive Voice Response 100

Interactive Voice Response Telecommunications Chatbots Big data 100

Jive

SEPTEMBER 21, 2018

The technology is advancing so quickly that 80 percent of company officials charged with digital transformation fear they’re getting left behind. The transition to digital technologies is ongoing and widespread. There’s a lot to consider, and several technologies and services out there will vie for your attention (and investment).

Big data 75

Big data Healthcare voip Analytics 75

AWS Machine Learning

FEBRUARY 13, 2024

The implementation of an AI-powered automated self-checkout system delivers an improved retail customer experience through innovation, while eliminating human errors in the checkout process. Nanda has over 18 years of experience working in Java/J2EE, Spring technologies, and big data frameworks using Hadoop and Apache Spark.

Engineering 102

Engineering Gamification Scripts Big data 102

VocalCom

JULY 2, 2020

The merit of new technologies is not that it replaces employees but empowers them with tools to make them more productive, more creative, more comfortable – and, paradoxically, more empathetic. In other words, technology can make us more “human”. On the other hand, technology does more than answering the basic needs of customers.

Contact Center 62

Contact Center Self service Chatbots Virtual Agent 62

Natalie Petouhof

AUGUST 20, 2015

Of course this can be difficult with large customer bases. If a brand was able to do this, they would not only increase their ROI on their marketing campaigns, but also increase the customer experience, and as a result increase customer loyalty. Un-optimal customer experiences.

Personalization 69

Personalization Customer Experience Marketing Enterprise 69

Revation Systems

APRIL 23, 2018

The Enterprisers Project defines digital transformation as, “The integration of digital technology into all areas of a business, fundamentally changing how businesses operate and deliver value to customers.” A common reaction to rapid technological change is disbelief. Response to Digital Transformation. To cite Robert E.

Banking 59

Banking Healthcare Big data Education 59

DMG Consulting

MARCH 1, 2019

Innovation comes from so many sources and in so many disciplines—technology, biotechnology, medicine, virtualization, globalization, and so much more. The world of customer service is one of the major beneficiaries of all of this innovation. There is so much to look forward to in so many areas of technology.

Biotechnology 59

Biotechnology Government Big data Technology 59

DMG Consulting

SEPTEMBER 12, 2019

A digital transformation must be an enterprise-wide strategic initiative that addresses all aspects of a corporation: its strategy, technology, systems, operations, processes, policies, organization, people and culture. They are “game changers” for organizations and their customers. It’s way past time for this to change.

Contact Center 48

Contact Center Interactive Voice Response Analytics Enterprise 48

Avaya

AUGUST 2, 2017

Here’s why this is so concerning: nearly 80% of businesses identified digital transformation as their top strategic priority last year, yet only a fraction have implemented an enterprise-wide digital strategy. Digitization consists of many moving parts, technology, people, processes, etc., The Impact of Doing Digital Right.

Enterprise 63

Enterprise Big data Analytics Technology 63

Fonolo

NOVEMBER 17, 2020

I see the CX industry finding new, faster and more efficient ways to meet their customers’ needs, maybe through the use of new technology, while also balancing a deeply personal, empathetic human connection.”. The investments in infrastructure and technology to make remote working possible won’t vanish.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

COPC

APRIL 20, 2020

In late March 2020, Shandong Sunshine Financial Service Information Technology Co., launched its bid to become the first business process outsourcer (BPO) enterprise in China to be certified to the COPC Customer Experience (CX) Standard Release 6.1, Shandong Sunshine Financial Service Information Technology Co.,

Calibration 53

Calibration Business Process Outsourcing Telecommunications outsourcing 53

Natalie Petouhof

MAY 11, 2016

The SuperNova Awards honor leaders that demonstrate excellence in the application and adoption of new and emerging technologies. Covering Customer Facing Applications that Drive Awesome Customer Experience. To learn more, apply here: https://www.constellationr.com/events/supernova/2016. About the SuperNova Awards.

Big data 40

Big data CRM Analytics Enterprise 40

TechSee

NOVEMBER 14, 2022

New York, NY, November 10, 2022 — TechSee today announced a technology partnership with TELUS International, a leading digital customer experience (CX) innovator that designs, builds, and delivers next-generation solutions, including artificial intelligence (AI) and content moderation, for global and disruptive brands. “By

Big data 21

Big data Enterprise Customer effort Technology 21

DMG Consulting

MARCH 9, 2020

DMG’s 16 th annual report on this fundamental contact center sector examines the servicing, business and management mega trends that are driving transformational changes in the contact center, the workforce and the technology that supports them. Companies are striving to understand and satisfy their customers’ demands.

Consulting 48

Consulting Consulting Marketing Contact Center 48

Jon Arnold

APRIL 22, 2022

I’ve been on another level of busy since Enterprise Connect, and here’s the latest. This goes beyond workplace productivity and customer experience, where technology innovation can be a force for global change that impacts everybody.

Enterprise 52

Enterprise Technology Big data Customer Experience 52

Totango

DECEMBER 16, 2020

Here are four of the latest trends you need to know about: Automating customer success with out-of-the-box templates. Optimizing customer experience with personalization. Reducing customer churn by detecting risk . Read on to learn how these important new trends in customer success can help you retain more customers.

Journey mapping 71

Journey mapping Best practices Accountability Big data 71

CSM Magazine

JULY 16, 2020

It claims that non-life insurance companies in particular should “invest to create innovative and satisfying end-to-end customer experiences” with optimised technology that helps them become “data-driven and insight-enabled” in everything they do.”. It’s time to consider the benefits of Artificial Intelligence (AI).

Automotive 59

Automotive Transportation Enterprise Upselling 59

Natalie Petouhof

FEBRUARY 22, 2016

Tweet Cloud-Based Customer Service and Customer Experience. announced its acquisition of Contact Solutions , a leading provider of real-time, contextual customer care solutions. Covering Cloud and IoT That Drive Better Business Results and Awesome Customer Experiences. Verint ® Systems Inc.

Customer Experience 40

Customer Experience Customer Service Self service Analytics 40

Hodusoft

AUGUST 30, 2022

With the increasing demand for quick and convenient ways to reach organizations, various innovative technologies have taken place in the past few years. UCaaS, CCaaS, and CPaas are some of the few technologies that have gained a lot of recognition in these years. What is cloud computing? Who all can use cloud computing? What is UCaaS?

APIs 52

APIs Interactive Voice Response Contact Center voip 52