AskNicely

OCTOBER 1, 2018

How to Choose The Best NPS Software For Your Customer Feedback Program. You understand NPS best practices and have a plan in place to create an awesome program that will automate voice of the customer and parlay that into advocacy. You are ready to go from customer conscious to customer powered.

APIs 60

APIs Surveys Best practices CRM 60

SmartKarrot

DECEMBER 14, 2022

Resolve problems; complete audits and assist market development leaders with Quarterly Business Reviews. Identify customer service trends and system or standard operating procedures improvements and implement change. Assist in meeting channel partner financial and KPI objectives through remote support and occasional in-market support.

Customer advocacy 19

Customer advocacy Technical Support Benchmark Coaching 19

SmartKarrot

OCTOBER 20, 2022

Handle feedback. Incorporating client feedback is essential to long-term growth. When clients make requests, you’ll uncover their goals, analyze the request, problem-solve when needed, and provide useful feedback to the product team. Strive to increase product adoption, retention and overall customer satisfaction.

Customer advocacy 19

Customer advocacy Enterprise Best practices Upselling 19

ChurnZero

DECEMBER 2, 2021

It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. Amy Manning , VP of Customer Success, LawGeex. Sharon Winterton , VP Customer Success, Catalina Marketing. Watch the session: Battling Imposter Syndrome in Customer Success. Customer Success Around the Web.

Customer advocacy 98

Customer advocacy SaaS Chief Customer Officer Sales 98

Influitive

OCTOBER 11, 2015

Marketers know that finding ways to increase customer engagement is good for the bottom line. Customer engagement is highly correlated to customer loyalty ,” says Aimee Lucas , Customer Experience Transformist and VP at the Temkin Group , a customer experience research and consulting firm. Referral leads.

B2B 111

B2B Marketing Best practices Feedback 111

SmartKarrot

MAY 11, 2023

Role: Customer Success Manager Location: United States (Remote) Organization: Cherry As a Customer Success Manager, you’ll establish connections with a variety of partner practises to promote mutual success by retaining and increasing Cherry transaction volume.

Customer advocacy 19

Customer advocacy Enterprise industry standards Accountability 19

SmartKarrot

OCTOBER 13, 2022

Role: Director, Customer Success Location: Atlanta, GA, US (Hybrid) Organization: Bakkt As a Director of Customer Success, you will collaborate with Product, Marketing, and Legal and Compliance to develop materials and resources to set new customers up for success and drive adoption and engagement in product.

Customer advocacy 19

Customer advocacy Technical Support Feedback Engineering 19

SmartKarrot

APRIL 7, 2022

Drives innovation, best practices, and process improvement. Enforce process adherence across the teams to create a consistent experience for customers and other team members. Role: Senior Director, Customer Success. Represent Coursera as an executive sponsor and build relationships with key customers.

Customer advocacy 19

Customer advocacy Engineering Coaching Employee engagement 19

SmartKarrot

FEBRUARY 18, 2022

Implement best practices, process improvements, playbooks, and feedback loop to ensure the team is having consistently valuable conversations with customers. Work closely with internal teams (Product, Sales, Marketing, Success-Growth) to align priorities with customer needs and deliver increasing value over time.

Customer advocacy 19

Customer advocacy Best practices Accountability Coaching 19

SmartKarrot

APRIL 18, 2022

Drives innovation, best practices, and process improvement. Enforce process adherence across the teams to create a consistent experience for customers and other team members. Deliver a proactive customer strategy to drive merchant adoption, satisfaction, and revenue growth. Apply here: [link] Role: Sr. Apply here: [link].

Advertising 19

Advertising Customer advocacy Finance Best practices 19

SmartKarrot

NOVEMBER 15, 2021

Aggregate customer feedback and identify trends. Work closely with cross-organizational teams to prioritize customer-requested features to yield the greatest ROI. Champion customer messaging strategy to drive customer education and influence customer behaviors. Own and manage customer escalation situations.

Real estate 19

Real estate Inbound sales Upselling Customer advocacy 19

SmartKarrot

AUGUST 4, 2022

Collaborate interdepartmentally to ensure the voice of customer is evangelized and user experience and product enhancements are continuously improved. Develop ways to be innovative in Client Success by researching and developing programs that encourage customer advocacy, retention, and product marketing.

Customer advocacy 19

Customer advocacy Accountability Customer centricity Education 19

SmartKarrot

AUGUST 24, 2021

Manage customer success activities, on-boarding and adoption, customer success management, renewals, cross-sell/up-sell sales leads, and customer advocacy. Utilize customer feedback and performance data to drive both true and perceived customer value. with the Product & Tech teams.

Best practices 19

Best practices Customer advocacy Education Accountability 19

SmartKarrot

DECEMBER 16, 2021

Build a customer advocacy program to solicit feedback and foster VP+ relationships within all Tier I accounts. Consistent development of their team by leading and modeling the best practices for managing the customer journey. Be the voice of customers to inform the sales process and product roadmap.

Customer advocacy 19

Customer advocacy Advertising Enterprise Accountability 19

SmartKarrot

OCTOBER 3, 2023

Acquiring new customers is only half the battle in today’s extremely competitive market. To retain and grow your customer base, you need to focus on customer success and user engagement strategies that keep customers delighted and loyal. A high NPS indicates strong engagement and customer advocacy.

Gamification 11

Gamification Education CRM Feedback 11

SmartKarrot

OCTOBER 19, 2022

Work closely with Engineering, Marketing, and Design departments to integrate and streamline core processes across the company. Partner with the product and editorial teams to relay feedback and develop existing and new features that will drive stickiness. Develop key relationships with subscribers.

Customer advocacy 19

Customer advocacy Coaching Banking Accountability 19

Education Services Group

AUGUST 25, 2023

Business leaders tend to think they’re above the fray, that they have no time for the frivolous, and that only they have access to a rarified and brainier atmosphere where Ayn Rand’s thoughts still predominate and where crassness and course behavior cease to exist. But we know better. So, let’s go. Instead of girl math, how about bro math ?

SaaS 52

SaaS Sales Journey mapping Feedback 52

InGenius

DECEMBER 19, 2019

Not just an exhibitor, we were excited to join our customers in several different presentation tracks and keynote sessions: Revolutionizing Salesforce Phone Integration and the Future of CTI , featuring partner Illuma Labs. Investing in our customers. ComSci led the way on best practices sharing for going beyond cost transparency.

Contact Center 98

Contact Center Customer centricity Enterprise Finance 98

SmartKarrot

APRIL 5, 2022

Maintain strong customer retention rates, proactively monitor customer health and execute a best-in-class renewal program. Develop the customer success playbook, sharing insights to ensure we’re adopting best practices to drive adoption and help the customers achieve desired business outcomes.

Brand ambassadors 19

Brand ambassadors Customer advocacy Customer retention Enterprise 19

SmartKarrot

JUNE 16, 2022

Be a strategic partner to the Head of the Customer Success practice by continually innovating and improving on both the program offerings and method of how we engage to execute. Oversee the implementation and documentation of best practices across the K1 portfolio to drive impact more broadly across the portfolio.

Customer advocacy 15

Customer advocacy Best practices Government Upselling 15

SmartKarrot

DECEMBER 3, 2021

Scale and improve process and tools by up-leveling & implementing new tools that further critical areas of customer growth, such as KPI benchmarking, customer training and education, NPS surveys, and customer feedback. Proactively engage lagging customers to reduce churn and get them on the right track.

Customer advocacy 19

Customer advocacy Technical Support Education Finance 19

SmartKarrot

OCTOBER 20, 2021

Build strong relationships with buyers and users that drive customer satisfaction and customer advocacy. Manage customer communications and work with internal teams to address questions and requirements. Address customer escalations, concerns, and queries in a timely and accurate manner.

Customer advocacy 19

Customer advocacy Upselling SaaS Accountability 19

SmartKarrot

MAY 18, 2021

Role: Vice President of Customer Success Location: Remote, Chicago, IL, US Organization: TapCloud As a Vice President of Customer Success, you will drive Customer Success outcomes through customer advocacy, product adoption, and customer satisfaction. Create a company-wide culture of Customer Success.

Enterprise 10

Enterprise Customer advocacy Best practices Sales 10

SmartKarrot

NOVEMBER 2, 2022

On most occasions, it is only the marketing team that is involved in creating an ideal customer profile and the strategic management of accounts. Though account management is the work of the marketing team, sales team and others who interact with customers can provide valuable insights to outline the proper ideal customer profile.

Accountability 10

Accountability Management Best practices Customer advocacy 10

ChurnZero

DECEMBER 20, 2019

The winners in C S Management will align their business objectives to the customer’s desired outcomes and experiences. Data and sentiment will help these “pods” identify advocates and quantify the benefit of greater customer advocacy. Is it retention, expansion, advocacy, product feedback, or service delivery?

Chief Customer Officer 80

Chief Customer Officer Sales Customer centricity SaaS 80

SmartKarrot

FEBRUARY 24, 2021

Serve as a point of escalation for customer issues, ensuring quick & satisfactory resolutions. Ensure customer delight that drives customer advocacy opportunities. Continually identify opportunities to improve the customer experience by providing a feedback loop to the Product team.

Customer advocacy 10

Customer advocacy Finance Upselling Accountability 10

SmartKarrot

NOVEMBER 18, 2020

Inspire customer success across the Customer Success department and throughout the company, working with sales, marketing, product, and finance. Apply here: [link] Role: Director of Customer Success (US West) Location: San Francisco, CA, US Organization: Smartly.io

Customer advocacy 10

Customer advocacy Best practices Finance Enterprise 10

SmartKarrot

NOVEMBER 20, 2020

Partnering closely with our sales teams to retain and grow customer accounts, and to engage with leaders at customer organizations to define goals and leverage our products and services to achieve them. Also, partner closely with product and engineering teams to ensure product-market fit and great service level.

Customer advocacy 10

Customer advocacy Coaching Government Consulting 10

Amity

JUNE 28, 2017

The good news is that drawing on the experience from other maturity models, we identified a few best practices. High CHS, High CMI (Top-Right: Dark Green): These are your star customers, the advocates, the ones that can provide you with the best feedback on your product and push you to the next level.

Chief Customer Officer 60

Chief Customer Officer Consulting Consulting CRM 60

CSM Practice

JANUARY 17, 2017

In this scenario, the CSM helps the client solve related business challenges, suggest new processes, advise on industry best practices, and become the client’s internal advocate. With no usage data, on-premise CSM teams tend to focus on other key metrics such as NPS scores, support ratings, customer feedback, etc.

SaaS 40

SaaS Accountability Metrics Enterprise 40

Nicereply

MAY 22, 2023

The experience of your team can make the process of developing guidelines easier, so be patient and allow your team to collect the most common questions from your customers. Don’t hesitate to use templates and best practices from the professionals of the industry.

Complaint resolution 52

Complaint resolution Customer Support Feedback Surveys 52

CSM Practice

MARCH 26, 2017

Customer advocacy has been a hot topic for customer success teams, so this week I sat down with Jesse Goldman , VP of Customer Success at Influitive to learn how he promotes customer success at Influitive through their best-of-breed advocacy program. Who owns customer advocacy at Influitive?

Customer advocacy 49

Customer advocacy Marketing Metrics Feedback 49

Education Services Group

MARCH 31, 2022

Speakers: Sara Bochino , Vice President of Customer Success at talech , Ari Hoffman, Global Director of Customer Advocacy at Crowdvocate and Megan Macaluso , Sr. Director of Customer Success Strategy at Convercent. Peter Armaly joined Marley Wagner to co-host this month’s Customer Success Unlocked webinar.

Customer advocacy 52

Customer advocacy CRM Accountability Marketing 52

ChurnZero

JUNE 27, 2023

Subjective internal: Results of periodic business reviews, Customer Success Manager (CSM) sentiment, engagement and responsiveness, customer fit within the ideal customer profile (ICP). Subjective external: NPS, customer satisfaction scores (CSAT), customer advocacy and perceived return on investment (ROI).

Journey mapping 52

Journey mapping SaaS Customer advocacy Finance 52

ClearAction

OCTOBER 10, 2017

Those tend to be situations that span multiple parts of the company, span multiple processes, and where there is no one that is holistically looking at a problem, that’s where our customer experience team steps in.” These firms comprised the best-practice profile in the four-year study conducted by ClearAction.

B2B 83

B2B Customer Experience Customer advocacy Best practices 83

Pointillist

JUNE 7, 2021

In this year’s survey, we sought to uncover what separates customer experience leaders from laggards. Pointillist surveyed over 1,150 CX, marketing, analytics and customer care professionals from various industries across the world to identify best practices, approaches, benchmarks and tactics used by top performing organizations.

Surveys 71

Surveys Management Journey mapping Customer centricity 71

ProProfs Blog

MAY 1, 2020

Did you know that 56% of people around the globe believe that companies need to take action on feedback provided by their customers? Well, customer feedback is exactly what’s going to help your business improve its customer service process efficiently. Let us find out! Time-Sensitive Training.

Customer Service 128

Customer Service Customer Support Education Feedback 128