GetFeedback

JANUARY 15, 2020

Our first interview is with the amazing Myshka Sansoin , manager of customer advocacy and self-service activation at BRP. . When she joined she was a one-woman team running Voice of the Customer (VoC); now she leads BRP’s global customer advocacy efforts. . We collect and analyze customer feedback.

Customer advocacy 60

Customer advocacy Self service Coaching Feedback 60

Influitive

MAY 17, 2021

With it came significant growth in survey and feedback activity completions, the number of engaged members and nearly $16 million in generated ROI. Read on to dig into April’s data and customer examples. The post Influitive’s Key Customer Advocacy Insights: April 2021 appeared first on Influitive.

Customer advocacy 10

Customer advocacy Surveys Feedback Best practices 10

CustomerSuccessBox

MAY 9, 2022

The third component is a set of KPIs that monitor the performance of their own teams since most heads of CS also have functional responsibility for post-sales customer-facing functions. Voice of Customer. Customer feedback is the first and most obvious place to seek information on what your consumers think of your product or service.

Metrics 52

Metrics Upselling Customer advocacy CRM 52

Totango

OCTOBER 22, 2019

Segment the following customers: New customers pending onboarding. Currently onboarding customers . Best practices: . Ensure that all client notes are passed from the sales team so your CS team thoroughly understands the customer’s goals. Proactively manage customer communications. At-risk customers.

Best practices 49

Best practices Customer advocacy Upselling Accountability 49

Totango

OCTOBER 13, 2020

Each of these people might have different goals, which is why strong customer relationships and leveraging Voice of Customer information to create customer advocacy is critical. CS teams should focus on both types of customers equally, as both are important in your quest for customer advocacy.

Customer advocacy 62

Customer advocacy B2B Enterprise Feedback 62

inSided

SEPTEMBER 22, 2022

Engagement : Reach even those customers that are not showing up to your QBRs or have requested to not have monthly meetings by allowing them to self-serve the information they need through sharing it on your Customer Community. Which in turn helps you boost your expansion plans by: Customers sharing best practices with each other.

Education 59

Education SaaS Accountability Best practices 59

AskNicely

OCTOBER 1, 2018

How to Choose The Best NPS Software For Your Customer Feedback Program. You understand NPS best practices and have a plan in place to create an awesome program that will automate voice of the customer and parlay that into advocacy. You are ready to go from customer conscious to customer powered.

APIs 60

APIs Surveys Best practices CRM 60

GetFeedback

FEBRUARY 10, 2020

We kicked off our Customer Experience (CX) Ambassadors Program in January featuring an interview with Myshka Sansoin , manager of customer advocacy and self-service activation at BRP. If the feedback was negative, the management team is alerted and contacts the customer directly to try to smooth things over.

Surveys 87

Surveys Customer advocacy Sales Feedback 87

SmartKarrot

OCTOBER 20, 2022

Handle feedback. Incorporating client feedback is essential to long-term growth. When clients make requests, you’ll uncover their goals, analyze the request, problem-solve when needed, and provide useful feedback to the product team. Strive to increase product adoption, retention and overall customer satisfaction.

Customer advocacy 19

Customer advocacy Enterprise Best practices Upselling 19

Kayako

JULY 30, 2018

Content Marketing Ideas for Incredible Customer Experiences. After years of building customer success teams and programs, it seemed natural to take on my next challenge – build a global customer advocacy strategy. If not, what’s holding you back from these powerful opportunities to engage with your customers?

Marketing 50

Marketing Customer Experience Customer centricity B2C 50

Totango

OCTOBER 29, 2019

You’ll see how valuable these skills are when your customer success team drives retention, lowers churn, and collects customer feedback. Tips for Building a Customer Success Team. Customer success is about proactively taking every possible step to help customers see value when using your product. Onboarding.

Upselling 61

Upselling Feedback Customer advocacy Accountability 61

SmartKarrot

DECEMBER 14, 2022

Determine customer service requirements by maintaining contact with customers; operational and new client implementation teams; conducting surveys; benchmarking best practices; analyzing information for Quarterly Business Reviews. Improve customer service quality results by studying and evaluating processes.

Customer advocacy 19

Customer advocacy Technical Support Benchmark Coaching 19

ChurnZero

DECEMBER 2, 2021

It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. Amy Manning , VP of Customer Success, LawGeex. Jessica Jurmann , Director of Customer Success, G2. Watch the session: Customer Advocacy as a Growth Engine. Customer Success Around the Web.

Customer advocacy 98

Customer advocacy SaaS Chief Customer Officer Sales 98

SmartKarrot

MAY 11, 2023

Role: Customer Success Manager Location: United States (Remote) Organization: Cherry As a Customer Success Manager, you’ll establish connections with a variety of partner practises to promote mutual success by retaining and increasing Cherry transaction volume.

Customer advocacy 19

Customer advocacy Enterprise industry standards Accountability 19

SmartKarrot

FEBRUARY 18, 2022

Role: Director of Customer Success Location: San Francisco Bay Area, US (On-site) Organization: Gorgias As a Director of Customer Success, you will create and execute scalable strategies to improve customer engagement, CSAT, product usage, and retention. Manage the CSM team via 2 Leads.

Customer advocacy 19

Customer advocacy Best practices Accountability Coaching 19

SmartKarrot

APRIL 18, 2022

Drives innovation, best practices, and process improvement. Enforce process adherence across the teams to create a consistent experience for customers and other team members. Monitor customer health to track usage and overall customer satisfaction. Apply here: [link] Role: Sr. Apply here: [link].

Advertising 19

Advertising Customer advocacy Finance Best practices 19

SmartKarrot

OCTOBER 13, 2022

Presenting the product roadmap, allowing for 360° feedback to make sure the products and customer expectations are consistently aligned.? As a customer advocate, you will also partner with internal teams outside of Customer Success such as Product, Sales, Support, Engineering, and Marketing.? Apply here: [link].

Customer advocacy 19

Customer advocacy Technical Support Feedback Engineering 19

SmartKarrot

APRIL 7, 2022

Drives innovation, best practices, and process improvement. Enforce process adherence across the teams to create a consistent experience for customers and other team members. Role: Senior Director, Customer Success. Represent Coursera as an executive sponsor and build relationships with key customers.

Customer advocacy 19

Customer advocacy Engineering Coaching Employee engagement 19

SmartKarrot

NOVEMBER 15, 2021

Aggregate customer feedback and identify trends. Work closely with cross-organizational teams to prioritize customer-requested features to yield the greatest ROI. Champion customer messaging strategy to drive customer education and influence customer behaviors. Own and manage customer escalation situations.

Real estate 19

Real estate Inbound sales Upselling Customer advocacy 19

SmartKarrot

AUGUST 24, 2021

Manage customer success activities, on-boarding and adoption, customer success management, renewals, cross-sell/up-sell sales leads, and customer advocacy. Utilize customer feedback and performance data to drive both true and perceived customer value. with the Product & Tech teams.

Best practices 19

Best practices Customer advocacy Education Accountability 19

SmartKarrot

AUGUST 4, 2022

Collaborate interdepartmentally to ensure the voice of customer is evangelized and user experience and product enhancements are continuously improved. Develop ways to be innovative in Client Success by researching and developing programs that encourage customer advocacy, retention, and product marketing.

Customer advocacy 19

Customer advocacy Accountability Customer centricity Education 19

SmartKarrot

OCTOBER 3, 2023

To achieve this, you need to focus on the following key elements: The Importance of User Onboarding: Effective onboarding sets the stage for a successful customer journey by helping users understand the value of your product and how to use it. A high NPS indicates strong engagement and customer advocacy. ”

Gamification 11

Gamification Education CRM Feedback 11

SmartKarrot

OCTOBER 19, 2022

Partner with the product and editorial teams to relay feedback and develop existing and new features that will drive stickiness. Maximize customer retention by providing excellent customer service, product knowledge and sharing best practice. Develop key relationships with subscribers.

Customer advocacy 19

Customer advocacy Coaching Banking Accountability 19

SmartKarrot

SEPTEMBER 7, 2022

Establish executive-level customer relationships with the most strategic customers. Inspire and drive a company-wide culture of Customer Success, creating a strong culture that fosters customer advocacy. Ensuring best practices across clients in line with agreed processes. Apply here: [link].

Customer advocacy 19

Customer advocacy Coaching Upselling B2B 19

SmartKarrot

DECEMBER 16, 2021

Build a customer advocacy program to solicit feedback and foster VP+ relationships within all Tier I accounts. Consistent development of their team by leading and modeling the best practices for managing the customer journey. Analyze and understand customer churn and work to implement solutions to remedy.

Customer advocacy 19

Customer advocacy Advertising Enterprise Accountability 19

SmartKarrot

APRIL 5, 2022

Maintain strong customer retention rates, proactively monitor customer health and execute a best-in-class renewal program. Develop the customer success playbook, sharing insights to ensure we’re adopting best practices to drive adoption and help the customers achieve desired business outcomes.

Brand ambassadors 19

Brand ambassadors Customer advocacy Customer retention Enterprise 19

SmartKarrot

JUNE 16, 2022

Be a strategic partner to the Head of the Customer Success practice by continually innovating and improving on both the program offerings and method of how we engage to execute. Oversee the implementation and documentation of best practices across the K1 portfolio to drive impact more broadly across the portfolio.

Customer advocacy 15

Customer advocacy Best practices Government Upselling 15

SmartKarrot

DECEMBER 3, 2021

Scale and improve process and tools by up-leveling & implementing new tools that further critical areas of customer growth, such as KPI benchmarking, customer training and education, NPS surveys, and customer feedback. Proactively engage lagging customers to reduce churn and get them on the right track.

Customer advocacy 19

Customer advocacy Technical Support Education Finance 19

SmartKarrot

OCTOBER 20, 2021

Build strong relationships with buyers and users that drive customer satisfaction and customer advocacy. Manage customer communications and work with internal teams to address questions and requirements. Address customer escalations, concerns, and queries in a timely and accurate manner.

Customer advocacy 19

Customer advocacy Upselling SaaS Accountability 19

Influitive

OCTOBER 11, 2015

Try crowdsourcing tips and suggestions from your advocates to create a best practices user’s guide to share with your new customers. You can also set up a community program where customers can connect with peers and share advice. Providing feedback on the product or service. Referral leads.

B2B 111

B2B Marketing Best practices Feedback 111

InGenius

DECEMBER 19, 2019

Not just an exhibitor, we were excited to join our customers in several different presentation tracks and keynote sessions: Revolutionizing Salesforce Phone Integration and the Future of CTI , featuring partner Illuma Labs. ComSci led the way on best practices sharing for going beyond cost transparency.

Contact Center 98

Contact Center Customer centricity Enterprise Finance 98

SmartKarrot

MARCH 26, 2021

Increase customer retention and adoption rates by conducting on-site visits, regular check-in calls, monitoring and completing CTAs, developing success plans. Responsible for customer references, case studies and testimonials for the portfolio of customers. Create a Customer Advocacy program with assigned customers.

Journey mapping 10

Journey mapping Customer advocacy Best practices Upselling 10

SmartKarrot

MAY 18, 2021

Role: Vice President of Customer Success Location: Remote, Chicago, IL, US Organization: TapCloud As a Vice President of Customer Success, you will drive Customer Success outcomes through customer advocacy, product adoption, and customer satisfaction. Apply here: [link] .

Enterprise 10

Enterprise Customer advocacy Best practices Sales 10

Education Services Group

AUGUST 25, 2023

You’re making money when you return laptops for refunds after laying people off – free money!

SaaS 52

SaaS Sales Journey mapping Feedback 52

SmartKarrot

NOVEMBER 2, 2022

High operational cost due to the inability to implement best practices across the organization. Another challenge in account management is the high operational cost incurred by an organization due to its inability to implement best practices across the organization. Inconsistent advocacy management process with customers.

Accountability 10

Accountability Management Best practices Customer advocacy 10

SmartKarrot

FEBRUARY 24, 2021

Serve as a point of escalation for customer issues, ensuring quick & satisfactory resolutions. Ensure customer delight that drives customer advocacy opportunities. Continually identify opportunities to improve the customer experience by providing a feedback loop to the Product team.

Customer advocacy 10

Customer advocacy Finance Upselling Accountability 10

ChurnZero

DECEMBER 20, 2019

Data and sentiment will help these “pods” identify advocates and quantify the benefit of greater customer advocacy. Is it retention, expansion, advocacy, product feedback, or service delivery? Customer Success Resource. Advice from Customer Success Experts: Best Practices for Year-End Planning eBook.

Chief Customer Officer 80

Chief Customer Officer Sales Customer centricity SaaS 80