TechSee

JUNE 16, 2022

In addition, Eric is a member of Miele’s International Service team, to help identify, streamline and share global best practices and promote service excellence. His background includes transforming organizations, implementing best practices, and optimizing processes enhancing operational excellence. Follow on LinkedIn.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

Totango

APRIL 4, 2024

I recently hosted a webinar with four leaders from our team to learn how they work together to bolster retention, expansion, and upsells as a truly unified CS and sales front. Read on for three key takeaways from this discussion, or listen to the no-holds-barred conversation by watching the full webinar on-demand.

Sales 89

Sales Upselling Accountability SaaS 89

LiveChat

OCTOBER 5, 2018

Post-click landing pages (standalone pages that prospects land on after clicking an ad or search result) are the best marketing asset to create a great first impression and generate conversions — but only if designed correctly. Fortunately, there are some landing page best practices to help you generate maximum results.

Best practices 62

Best practices Real estate Education Advertising 62

ClientSuccess

JULY 14, 2017

This live webinar is over and is now available as a recorded version. Webinar Details. This webinar involved live participant involvement on customer success best practices & strategy and took place on Tuesday, July 25th at 11am MT. Register for the recorded webinar here: The Customer Success Trust Framework.

SaaS 41

SaaS Best practices Consulting Consulting 41

Method:CRM

JUNE 10, 2015

Are you an accountant working with nonprofits who needs help getting their accounting practices whipped into shape? you’ll want to attend our June 17th webinar. In the webinar, Gregg will demonstrate how Method:Donor takes the guesswork out of entering donations for your clients. If your eyes just widened and you thought, “Yes!”

Accountability 64

Accountability Education Best practices Management 64

ClientSuccess

OCTOBER 8, 2018

ClientSuccess will host Greg Daines (The Churn Whisper), Founder and CEO at Client Velocity , for this month’s customer success webinar series: The One Question that Will Transform Your Customer Success Strategy. Greg Daines, the webinar presenter, is highly-rated speaker at the CS100 Summit , a Customer Success Leadership Summit.

Customer centricity 40

Customer centricity SaaS Best practices Consulting 40

Talkdesk

SEPTEMBER 2, 2015

To that end, we host a Customer Spotlight webinar series to explore advances in this field. Shamia began the webinar by tracing the evolution of customer service up to its current state, in which customers demand effortless service in real-time. In the modern consumer landscape, customer service is more important than ever.

Best practices 68

Best practices Customer Service Surveys call center software 68

Totango

MARCH 8, 2022

Providing a forum to share CS strategies, tips, and best practices. Hosting CS webinars, teleconferences, and seminars. It also seeks to stimulate discussion of best practices. CSM Practice. CSM Practice is a CS consulting firm that serves technology and services organizations.

Best practices 115

Best practices SaaS B2B Marketing 115

COPC

OCTOBER 26, 2023

Related CX Technology Consulting Fusing technology and expertise to design and deliver exceptional service journeys. This is achieved by empowering and inspiring teams, instituting sound processes grounded in best practices, and employing cutting-edge technology. Great brands surpass their competitors through superior CX.

Technology 77

Technology Customer Experience APIs Consulting 77

ClientSuccess

JANUARY 3, 2023

Learn more about the power of building trust with your clients in this webinar. According to a recent article on Glide Consulting , a good strategic conversation between a CSM and customer: • Always puts the customer first, not the company. Additionally, ask customers why they either do or don’t refer your product or service.

Best practices 81

Best practices Consulting Consulting Metrics 81

ClientSuccess

MAY 17, 2022

Here are some recognized NPS benchmarks to measure your score against: Consulting – 62. You can learn more about NPS and find new ways to optimize your customer success strategy with these additional resources from ClientSuccess : Webinar: Using Your NPS Campaign to Power Your Business. So what does your NPS score mean?

Benchmark 52

Benchmark B2B SaaS Metrics 52

Calabrio

JUNE 29, 2020

We evaluated our existing technology stack to see how we could use it even more effectively , turned on-site traditions into virtual events for the whole team , promoted the exchange of remote – working best practices and stories , and creat e d a diverse range of communication channels, to name a few initiatives. .

Best practices 105

Best practices Employee engagement Consulting Consulting 105

COPC

JULY 8, 2021

He became a Certified COPC CX Implementation Leader in May, upon graduating from the COPC® Best Practices for Customer Experience Operations training. Our flagship course, COPC Best Practices for Customer Experience Operations (BPCX), has been attended by thousands of leaders worldwide. At COPC Inc., The post COPC Inc.

Best practices 52

Best practices Contact Center outsourcing Quality management 52

Aspect

APRIL 20, 2020

We started to share customer best practices and lessons learned with an ad-hoc Work-From-Home webinar series. I took in all the information I could from Morgan Stanley, Goldman Sachs, London Business School, and the Boston Consulting Group (to name a few). For two weeks, I was as reactive as our customers.

Airlines 133

Airlines Banking Best practices Consulting 133

Quiq

OCTOBER 7, 2021

To answer this question, the Quiq team recently sat down with Katie Osberg at Google for a webinar discussion on what are some of the successful strategies and how different retail teams should use Google’s Business Messages. But which teams stand to gain the most, in both the short and long term, from this new messaging channel?

Marketing 52

Marketing Customer Service Consulting Consulting 52

Eptica

JANUARY 29, 2020

Date: Wednesday, January 29, 2020 Author: Anne-Merete Jensen - Senior Business Consultant The changing role of the customer service agent. Published on: January 29, 2020. Share this page on: Tweet. You might also be interested in these posts: 3 customer churn symptoms and cures. 4 ways to differentiate with superior email customer service.

Customer Service 79

Customer Service Self service Best practices Consulting 79

ChurnZero

APRIL 22, 2022

Tech-touch strategies can emulate the best parts of human-led interaction while compensating for its constraints: our inability to multi-task, be everywhere at the same time, and remember everything. Customers can tick off assigned tasks, such as watching a webinar or completing a training course.

Accountability 98

Accountability Consulting Consulting Best practices 98

JustCall

MARCH 8, 2023

Annette Franz is a renowned customer experience thought leader, consultant, coach, and author with over 30 years of experience in the industry. Diane has a proven ability to identify opportunities in customer interactions, partnering with companies of all sizes to enhance their customer experience practices. Follow Diane on LinkedIn 3.

Chief Customer Officer 52

Chief Customer Officer Consulting Consulting Customer centricity 52

Customer Interactions

JUNE 5, 2014

I was asked a few weeks back to host a webinar. My methodology was simple: I interviewed organizations and consultants that had implemented PSIM to gather the lessons they learned along the way. The result is list of best practices that were commonsensical, but surprisingly insightful as well.

Best practices 31

Best practices Feedback Consulting Consulting 31

Creative Virtual

DECEMBER 6, 2018

During a recent webinar with Engage Customer, I shared some of those learnings and took attendees through current industry trends and best practices as well as sharing some new innovations. It’s just as much about working with a vendor that can provide consulting expertise as the actual technology.

Customer Experience 40

Customer Experience Virtual Agent Chatbots Best practices 40

Quality Contact Solutions

DECEMBER 31, 1969

Other lead sources to consider are whitepaper and eBook downloads, cold call lists, customer referrals, partner referrals, trade conference attendance, social media, and webinar attendees. Customers follow different purchasing paths when they are considering licensing a $5,000 consulting service versus a $200,000 hardware spend.

Telemarketing 74

Telemarketing Automotive Best practices Sales 74

Calabrio

NOVEMBER 1, 2016

Recently, I co-hosted a webinar with Donna Fluss, President of DMG Consulting, titled “Speech Analytics: Best Practices and Pitfalls to Avoid.” Watch the full webinar. While many companies know that speech analytics is something they should do, the question we hear most often is: where do I start?

Analytics 81

Analytics Contact Center Consulting Consulting 81

Verint

SEPTEMBER 22, 2017

I will discuss this topic with Jeff Lewandowski, Senior Partner and EVP of Andrew Reise Consulting, in a complimentary webinar on Thursday September 28, at 1 p.m. Want to learn more?

Best practices 65

Best practices Consulting Consulting Customer Experience 65

Fonolo

MARCH 6, 2019

Since brands acknowledge that customers still make significant use of the voice channel and have responded by keeping call centers in place, they require professional support and information exchange to keep them in the know on best practices and latest trends. CCNG does just that.

CCNG 102

CCNG Customer Service Education Contact Center 102

NobelBiz

JANUARY 16, 2024

If you want to find out more about How to Increase Sales Performance in Outbound Contact Centers listen to our webinar episode. A consultative approach, focusing on understanding the lead’s challenges and goals, helps build credibility and forge a stronger relationship. All enabled by NobelBiz leading contact center technology.

Call Center 52

Call Center Interactive Voice Response Contact Center Inbound sales 52

Altivon

SEPTEMBER 28, 2017

Yesterday Altivon sponsored the first in a series of healthcare related webinars focused on patient experience and the contact center. He then introduced our keynote for the Webinar, Subject Matter Expert Steve Leaden, President of Leaden Associates, an independent Communications and IT consulting firm. The Evidence is There.

Healthcare 40

Healthcare Contact Center Chief Customer Officer Multi-channel support 40

NobelBiz

SEPTEMBER 12, 2023

Brad Butler, Contact Center Software Consultant @NobelBiz How is Talk Time Measured? Optimizing “Talk” Time: Best Practices In the realm of customer service efficiency, mastering “Talk” Time is essential. Dive into the world of outbound sales, from industry insights to performance optimization.

Metrics 52

Metrics Call Center Outbound sales Contact Center 52

ChurnZero

APRIL 22, 2022

Digital CS strategies can emulate the best parts of human-led interaction while compensating for its constraints: our inability to multi-task, be everywhere at the same time, and remember everything. Customers can tick off assigned tasks, such as watching a webinar or completing a training course.

Accountability 52

Accountability Consulting Consulting Best practices 52

NobelBiz

JANUARY 3, 2022

This webinar is intended for contact center executives investigating omnichannel technologies. Our webinar series will show you the best practices and optimization techniques for inbound campaigns. The time spent with a consultant to obtain the desired information is also a customer service issue.

Contact Center 52

Contact Center Call Center Consulting Consulting 52

Altivon

JANUARY 11, 2018

Altivon and Genesys recently sponsored a webinar series on this topic, culminating with a deep dive into return on investment (ROI) including specific case study results. Industry expert and long-time independent consultant Steve Leaden discussed contact center ROI analysis, technology choices and best practices.

Contact Center 40

Contact Center Abandon rate Abandon Call Healthcare 40

NobelBiz

JUNE 5, 2023

Brad Butler, Contact Center Software Consultant @NobelBiz By leveraging data-driven insights, employing skilled agents, and utilizing advanced technology, agents can tailor their approach, messaging, and offers, creating meaningful connections that resonate with individuals on a personal level. Watch the free on-demand webinar here.

Call Center 52

Call Center Scripts CRM Contact Center 52

iCiDIGITAL

JUNE 28, 2018

Our hiring managers and consultants have proven interview strategies to make sure every person is the right culture fit. Mentors not only help enhance technical skills, but help build a new hires’ consulting ability, ensuring they are well rounded. These practices of ours derive from decades of experience and expertise.

Consulting 40

Consulting Consulting Best practices Technology 40

SmartKarrot

SEPTEMBER 13, 2022

Partner with GCs and key decision makers for legal services to develop long-term strategic relationships and promote Mindcrest’s broad range of legal services, consulting, and technology platforms. Assist with pitches, responses to RFPs, teleconferences, webinars, and client presentations. You are their advocate and champion.

Consulting 19

Consulting Consulting CRM Best practices 19

ChurnZero

OCTOBER 1, 2022

Even though CSQLs have a lower customer acquisition cost, faster rate of return, and high close-rate, says Tony D’Auria, industry principal at Valuize, a customer lifecycle consultancy. We get a lot of best practice information, knowledge, and statistics from there. Are your users tuning into your webinars?

B2C 97

B2C Upselling B2B Accountability 97

SmartKarrot

APRIL 15, 2022

Onboard new clients (post-sales) deliver best practice client training and ensure strong levels of client satisfaction. Challenge the customers on how they operate, share examples of other customers and best practice. Generate thought leadership and webinars on key Market dynamics and/or best practice.

Best practices 19

Best practices Employee engagement Accountability Metrics 19

NobelBiz

DECEMBER 19, 2021

Provide a callback option: In times of peak demand, to prevent losing calls, providing a “callback” option to your customers may be crucial in maintaining a positive connection between customers and consultants. You may allow your clients to wait on the phone or be called back when a consultant becomes available.

Abandon rate 52

Abandon rate Contact Center Abandon Call Wait times 52

Customer Interactions

JULY 7, 2015

We’re excited to be presenting a CRMXchange webinar with Donna Fluss, President of DMG Consulting. At this webinar we’ll be discussing how organizations can maximize every ‘Moment of Truth’ with their customers – as the title of this blog post appropriately suggests.

Best practices 28

Best practices Consulting Consulting Enterprise 28