Totango

SEPTEMBER 1, 2022

The traditional fixed quarterly review is being replaced by real-time performance monitoring and artificial intelligence data analysis, enabling you to stay engaged with clients between scheduled reviews. Here we’ll show you how to update your SaaS QBR strategy to keep up with the latest technology and best practices.

SaaS 98

SaaS Journey mapping Upselling Best practices 98

AWS Machine Learning

MARCH 13, 2024

To develop models for such use cases, data scientists need access to various datasets like credit decision engines, customer transactions, risk appetite, and stress testing. Managing appropriate access control for these datasets among the data scientists working on them is crucial to meet stringent compliance and regulatory requirements.

Accountability 86

Accountability Engineering Enterprise Big data 86

DMG Consulting

AUGUST 17, 2017

Advancements in artificial intelligence (AI), machine learning, Big Data analytics, and mobility are all driving contact center innovation. The success of speech analytics demonstrates how good technology accompanied by best practices is a winning formula for companies that can afford the investment.

Contact Center 69

Contact Center Technology Big data Gamification 69

Natalie Petouhof

JUNE 9, 2015

Tweet In this new report we look at some of the key concepts for defining the elements required for superb experience management in the digital business disruption era. For many organization’s customer experience management is a major pillar in their efforts to engage and retain their customers and partners.

Management 68

Management CRM Government Big data 68

Totango

DECEMBER 16, 2020

Out-of-the-box templates automate the process of defining measurable customer goals, establishing key performance indicators, promoting best practices and tracking performance. Another of the most important new trends in customer success is the application of big data analytics methods powered by artificial intelligence.

Journey mapping 71

Journey mapping Best practices Accountability Big data 71

SmartKarrot

JANUARY 12, 2021

With the growth of technology, the healthcare sector has adopted highly sophisticated technologies like Big data, electronic health/medical record (EHR/EMR) in their software products. Hence, a few trends and best practices are worth following for such companies. Customer success best practices in healthcare.

Healthcare 10

Healthcare Best practices SaaS Customer centricity 10

Totango

DECEMBER 1, 2021

When agile methodology is imported to a customer success context, it serves to optimize collaboration between success management teams and clients in order to deliver clients better outcomes aligned with their goals. Making CS management more responsive to real-time conditions. Making personalized customer success management scalable.

Government 97

Government Journey mapping Accountability Benchmark 97

AWS Machine Learning

JANUARY 4, 2024

In this post, we provide an introduction to text to SQL (Text2SQL) and explore use cases, challenges, design patterns, and best practices. Today, a large amount of data is available in traditional data analytics, data warehousing, and databases, which may be not easy to query or understand for the majority of organization members.

Best practices 116

Best practices Enterprise Engineering APIs 116

AWS Machine Learning

OCTOBER 27, 2022

They faced two challenges: how to reduce food waste, and how to manage forecast models for over 10,000 SKUs and thousands of stores efficiently and at scale. Advanced inventory forecasting using machine learning (ML) allows retail stores to maximize sales and minimize waste through more effective inventory management and turnover.

APIs 97

APIs Best practices Metrics Government 97

Natalie Petouhof

MARCH 2, 2016

Capgemini will continue to leverage Blueprint’s wide array of requirements management capabilities both for its internal product development and for its customer implementations. As a former systems integrator and management consultant, I can say this is a very distinct advantage. How Will Capgemini and Blueprint Work Together?

Management 40

Management Best practices Consulting Consulting 40

AWS Machine Learning

NOVEMBER 8, 2023

You might encounter increases in the following: CPU utilization – Unoptimized code often contains inefficient algorithms or coding practices that require excessive CPU cycles to run. Memory consumption – Inefficient memory management in unoptimized code can result in unnecessary memory allocation, deallocation, or data duplication.

Analytics 94

Analytics Enterprise Scripts Big data 94

CSM Magazine

JULY 29, 2021

In general, Addepto’s services consist of comprehensive consulting services regarding big data analytics and data science, business intelligence (BI), machine learning (ML), artificial intelligence (AI), and even AI software development. With Addepto’s help, your company will make the most of NLP.

Real estate 98

Real estate Engineering Consulting Consulting 98

AWS Machine Learning

SEPTEMBER 9, 2022

Part 1 shows how data was collected and processed using the data and analytics platform, and Part 2 shows how the data was used to create show recommendations using Amazon SageMaker , a fully managed ML service. Streaming data ingestion, processing, transformation, and storage.

Analytics 69

Analytics Engineering APIs Metrics 69

Callminer

SEPTEMBER 14, 2020

For instance, to improve key call center metrics such as first call resolution , business analysts may recommend implementing speech analytics solutions to improve agent performance management. Van Goodwin is the Founder & Managing Director at Van Allen Strategies. Van Goodwin. The business analyst plays a powerful role in…”.

Call Center 182

Call Center Analytics First call resolution Metrics 182

AWS Machine Learning

SEPTEMBER 9, 2022

Collecting raw data for batch feature computing doesn’t have the sub-minute reflection time requirement PIT features have, which makes it feasible to buffer the events longer and transform metrics in batch. The underlying infrastructure for a Processing job is fully managed by SageMaker. Operational health.

Personalization 72

Personalization APIs Engineering Metrics 72

Vcaretec

JUNE 6, 2022

Customer Care & Contact Center Influencers Mike Aoki Bio: Contact center expert and trainer for Agents (customer service, dealing with "irates," sales skills) and Managers (coaching, presentation skills). Market research & trends, best practices, tech. Connect: @mikeaoki Roy Atkinson Bio:Sr. Writer/Analyst by trade.

Customer Care 98

Customer Care Chief Customer Officer CRM Wireless 98

Call Design

SEPTEMBER 21, 2021

Allowing contact centre managers to accommodate a more extensive range of learning styles provides a better guarantee of keeping staff engaged and learning. The contact centre industry is no different from any other and analysing big data allows managers to refine output more accurately than ever before.

Gamification 78

Gamification Schedule adherence Average Handle Time First call resolution 78

COPC

APRIL 20, 2020

In order to achieve certification, an organization must make a commitment to a consistent process employing industry best practices, while also sustaining improvement in the areas of leadership, people, processes and performance. Sunshine Financial Service is no stranger to the COPC Certification process. About Sunshine.

Calibration 53

Calibration Business Process Outsourcing Telecommunications outsourcing 53

CustomerSuccessBox

OCTOBER 4, 2021

Also, how to make sense of the data that you see, how to plan the day to manage your portfolio of accounts effectively, and increase the retention rate. How to Manage your Tasks. How to Manage your Alerts. Cisco Customer Success Manager (DTCSM). Customer Success Manager 101: Foundations to your CSM career.

Customer centricity 52

Customer centricity SaaS Big data Accountability 52

AWS Machine Learning

NOVEMBER 9, 2023

Provision KMS keys in dev and prod accounts Our first step is to create AWS Key Management Service (AWS KMS) keys in the dev and prod accounts. Create a KMS key in the prod account Go through the same steps in the previous section to create a customer managed KMS key in the prod account. Choose Create key.

Scripts 97

Scripts Accountability Engineering Best practices 97

TechSee

APRIL 3, 2018

While people and processes continue to play an essential role in reducing customer churn , the technological advancement associated with AI, Big Data analytics, visualization, voice analytics, and other advanced technologies that improve the customer experience offer a critical boost to the human factor.

Customer retention 141

Customer retention Technology Analytics Technical Support 141

AWS Machine Learning

AUGUST 8, 2023

Amazon SageMaker offers several ways to run distributed data processing jobs with Apache Spark, a popular distributed computing framework for big data processing. With interactive sessions, you can choose Apache Spark or Ray to easily process large datasets, without worrying about cluster management.

Scripts 67

Scripts Engineering Big data Management 67

AWS Machine Learning

JUNE 30, 2022

The function’s AWS Identity and Access Management (IAM) policy makes sure that the presigned URL creation and access are performed via VPC endpoints. You can deploy the solution through either the AWS Management Console or the AWS Serverless Application Model (AWS SAM). Pre-Signed URL Lambda Auth Policy. Deploy the solution.

APIs 81

APIs Enterprise Big data Accountability 81

Balto

JUNE 20, 2023

Dialog Management: Orchestrating Natural and Contextual Conversations For chatbots and other conversational AI systems, efficient dialog management is crucial for providing a seamless customer experience. You can even utilize ML in creating customer segments and provide a more personalized support experience for each of them.

Contact Center 52

Contact Center Chatbots Complaint resolution Wait times 52

Callminer

AUGUST 23, 2018

As a contact center, it is your primary responsibility to understand and manage customer expectations. Collecting this valuable speech and text data or over all interaction data is just the first step in managing customer expectations though.

Metrics 205

Metrics Contact Center Analytics Marketing 205

aircall

MAY 24, 2021

By following best practices for your digital transformation framework, you also get the benefit of flexibility so you can add and subtract digital tools as your company’s needs change. Overall, your digital transformation framework is the place to start whenever your data or new trends motivate you to change your tools or processes.

Best practices 62

Best practices Call Center Technology Analytics 62

CustomerSuccessBox

MARCH 14, 2022

According to a research study done by Mordor Intelligence, the compound annual growth rate estimated for the global customer success management market, let alone in the timeframe of 5 years (2021-2026) is estimated to be 25.02%. We have curated the best courses and training handpicked for you to select the best out of the best.

Journey mapping 52

Journey mapping Accountability Construction Management 52

AWS Machine Learning

NOVEMBER 14, 2023

In the era of big data and AI, companies are continually seeking ways to use these technologies to gain a competitive edge. At the core of these cutting-edge solutions lies a foundation model (FM), a highly advanced machine learning model that is pre-trained on vast amounts of data.

Management 87

Management APIs Best practices Calibration 87

AWS Machine Learning

OCTOBER 6, 2023

One such component is a feature store, a tool that stores, shares, and manages features for machine learning (ML) models. Amazon SageMaker Feature Store is a fully managed repository designed specifically for storing, sharing, and managing ML model features. Outside of work, he enjoys reading and traveling.

Personalization 108

Personalization Engineering Construction Transportation 108

Taylor Reach Group

MARCH 26, 2018

CEM 10th Annual Customer Experience Management in Telecoms Summit April 10 – 12, Vienna. 10th Annual Customer Experience Management in Telecom Summit has been designed for you to learn, share, and compare the latest trends in the telecom industry regarding customer experience. PACE 2018 – Convention and Expo April 15 – 18, Atlanta, GA.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51

aircall

FEBRUARY 24, 2021

An overwhelming amount of available customer data to make the right decision. Take a page from the book of the most successful sales managers and companies—they’ve already tried and tested every technology available, and have developed proven methods for setting up tools and processes to run more efficient and effective sales programs.

Sales 62

Sales Technology call center software CRM 62

AWS Machine Learning

AUGUST 2, 2023

Fine-tuning the model on custom fashion data such as fashion images along with text describing the attributes of fashion products can be used to generate metadata that then improves a user’s search experience. Marketing – Another use case of image search is digital asset management.

Enterprise 71

Enterprise Healthcare APIs Big data 71

Taylor Reach Group

MAY 24, 2018

As an attendee at the SWPP Annual Conference, you will; Learn about industry trends and hot topics from the experts; Improve your workforce management skills; Make important contacts and network with your peers; See the latest technology available to you; Have a great time! Big Data & Analytics for Retail Summit : June 6-7, Chicago, IL.

Contact Center 48

Contact Center Healthcare Best practices Call Center 48

NICE inContact

JUNE 9, 2016

This is a story about finding the hidden gems in your customer interaction data. And the good news is you don’t need “Big Data” to find them. There is so much value in “small” quality management data. In the age of big data, insights around workflow processes and creating better documentation can be lost.

Big data 48

Big data Analytics Contact Center Surveys 48

CX Journey

FEBRUARY 11, 2016

In your view who should be the custodian of Customer Experience Management in any organization? What are some of the new trends you observe around Customer Experience Management strategies that are becoming critical? Big data/analytics are some of the key areas of investments marketers are recommending for businesses to differentiate.

Customer Experience 39

Customer Experience Advertising Big data Analytics 39

ChurnZero

OCTOBER 22, 2020

According to the report, “Customer Success Management (CSM) systems have a high benefit rating for companies that need to improve and automate post-sales processes, including onboarding, adoption, renewal processes, and churn mitigation. The sacrifice of shared industry best practices and competition-fueled innovation.

CRM 59

CRM Customer retention Technology Best practices 59

AWS Machine Learning

APRIL 24, 2023

Amazon Comprehend is a fully managed and continuously trained natural language processing (NLP) service that can extract insight about the content of a document or text. To use Amazon Comprehend to build custom text classification models, you can access the service through the AWS Management Console.

APIs 61

APIs Customer Experience Feedback Chatbots 61