BlueOcean
OCTOBER 6, 2020
Well, in a B2B customer success model, measuring renewal rates holds your outsourced partner accountable to targets that are tied to revenue and retention. This is what relevant service level metrics look like in today’s customer care center. Are Your Customers Happy? How do those NPS and CSAT scores look?
ShepHyken
FEBRUARY 18, 2022
This week we feature an article by Anand Subramanian, a content writer from Freshflows , a product management app for B2B SaaS product teams. He shares how to improve the SaaS customer experience to encourage customer loyalty. Software as a service (SaaS) has grown rapidly in recent years, particularly in recent months.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
SEPTEMBER 1, 2017
This week we feature an article by Andy Ko who writes about not making your customers wait to have their questions answered. Self-service support is becoming more and more widely accepted. Don’t be fooled by the promise of traditional self-service solutions like knowledge bases and static FAQs.
ShepHyken
AUGUST 1, 2016
(Tech.Co) Indeed, it seems sometimes as if “customer service” is just a dark hole that customers enter and then eventually extract themselves because it is just not worth the hassle. My Comment: All types of businesses (B2B, B2C, large, small, etc.) Customers want an easy and smooth transaction.
The Northridge Group
MAY 2, 2023
For example, GPT-4’s NLP enables it to better understand customer needs and respond quickly to requests. Additionally, its capacity for personalized conversations allows companies to provide more targeted customer care in real-time. This makes it a highly valuable tool for customers and employees alike (see chart).
JustCall
NOVEMBER 23, 2022
Call centers are a critical part of any customer-centric business. Whether you’re running a B2B or B2C business, you need to establish a line of communication with your customers to ensure smooth operations. You need to ensure a positive customer experience while protecting the interests of the employees and the company.
Netomi
APRIL 27, 2022
“Consumers, particularly those living in North America, expect that same easy, fast, and convenient service in their business engagements now,” she said. What consumers are expecting is now what B2B buyers are expecting, they are judging all of their experiences back to the convenience of booking an Uber or ordering their groceries.”.
Expert insights. Personalized for you.
62 
Let's personalize your content