Automotive Maturity Assessment Results – Learning

Good job! Based on your responses, we consider your organization to be among those strong contenders with learning opportunities in automotive CX.

Like 34% of respondents in our 2023 Automotive CX Executive Report, you are on the right path to deliver amazing CX but could benefit from assistance at the macro and micro levels. You have notable strengths in one or more macro CX attributes, but we see areas to address.

Some of these opportunities for your organization include developing (and implementing) a consistent vision and strategy, proper resourcing of budgets and technology, and access to the right talent.

As a Leading organization, your priority should be to build your data strategy and technology infrastructure and put it into use. There’s a good chance you may just need a different point of view to help you overcome your remaining hurdles to great CX.

Your assessment results summary is available to download, providing detail on opportunities and next steps specific to those respondents who fall into the Leading category.

If you have not already done so, we invite you to review our full 2023 Automotive CX Executive Report, which provides key insights behind automotive CX maturity levels.

We also invite you to share the Automotive Maturity Assessment with your colleagues.