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Infinity becomes preferred partner of Automotive Transformation Group

Infinity

Infinity, the leading call intelligence provider, has announced a new partnership with Automotive Transformation Group, a leading provider of automotive solutions. We look forward to working with Automotive Transformation Group’s customers around the world.”. About Automotive Transformation Group. minutes ($4.25

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How to Improve Customer Service in Automotive Industry

TeleDirect

Let Your Sales Team Focus on Their Job. Your sales team is doing an amazing job—but when they also are expected to handle your customer support needs, their focus will be split. Overstretched employees cannot do their job properly—and when that happens, both your sales and customer support game won’t be at its best.

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Pulse Check: Roaring start to the year for automotive call volumes

Infinity

Like they are in the travel and retail sectors, call volumes in the automotive industry have accelerated upwards since the new year. In January, calls to automotive businesses were up 27.5% Call volumes in the automotive sector are up 23.2% Driving online and offline car sales. year-on-year. in its first full week.

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Understanding the “Why” Behind Your Net Promoter Score (NPS) with Jason Barro

ShepHyken

Plus, Shep and Jason talk about the NPS leaders in various industries, including automotive, groceries, airlines, and more. Likewise, even the best service may only temporarily excite a customer if the product fails to meet their expectations. Companies need to achieve a balance between product quality and customer experience.

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Over 70% of Inbound Automotive Leads Don’t Book an Appointment

CallSource Insights

How many sales dollars is your dealership losing from poor phone skills? Further, most of these missed opportunities are in your sales department. Almost 60% of total bookable calls are missed sales opportunities. CallSource data based off of 3 million sampled and completed automotive phone calls over 2 years.

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Should Your Automotive Dealership Have a Service BDC?

CallSource Insights

A service BDC department for your automotive dealership can help you create better first impressions and set more appointments to sell more cars. An automotive dealership’s service department is important to create customer loyalty and bring in repeat customers and buyers. Automotive BDC Best Practices. Do I Need a Service BDC?

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CallSource is Pleased to Announce the Promotion of Kelley Koliopulos to Director of Retail Sales for Automotive

CallSource Insights

CallSource is happy to announce Kelley Koliopulos’ appointment to Director of Retail Sales Automotive Division; this is a newly created position dedicated to deepening existing relationships and solidifying CallSource’s automotive team. Kelley brings over 25 years of automotive expertise to this position.