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Credit Crunch 10 Years On – Four Seismic Changes in Customer Experience Management

Peter Lavers

This has been exacerbated by high-profile scandals in several sectors, principally financial services, automotive and retail. Giant leaps have been made in the disciplines of customer insight that businesses must embrace – Data Science, Big Data, Artificial Intelligence (AI), Cognitive Marketing, etc.

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Ebi.Ai Launches Free Coronabot

CSM Magazine

has applied nearly 20 years of collective experience working with big data, analytics and systems integration to discover, market and deploy a range of natural, valuable tools for all businesses across multiple sectors including automotive, insurance, property, public sector and transport & travel.

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What Came First COVID-19 or Poor Customer Service?

CSM Magazine

Combined with it over 19 years of experience working with big data, analytics and systems integration it has successfully implemented AI assistants that now handle hundreds of thousands of conversations a year across Transport & Travel, Property, Insurance, Public and Automotive industries.

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Coop Sweden Previews Cooper – an Artificial Intelligence Retail Virtual Assistant by EBI.AI

CSM Magazine

The company has applied its collective 19 years’ experience of working with big data, analytics and systems integration to create a range of innovative and natural tools for all businesses in multiple sectors including Transport & Travel, Property, Insurance, Public and Automotive.

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Predict football punt and kickoff return yards with fat-tailed distribution using GluonTS

AWS Machine Learning

The player data was used to derive features for model development: X – Player position along the long axis of the field Y – Player position along the short axis of the field S – Speed in yards/second; replaced by Dis*10 to make it more accurate (Dis is the distance in the past 0.1

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Talking Omnichannel But Organised Multi Channel?

Peter Lavers

The automotive sector, for example, is in an unprecedented period of market and legislation-driven disruption in its brands, products, markets, fuels, financing, taxation / charging – and channels & media. I couldn’t find an estimate but I’m guessing that it’s thousands of miles of shelving! And things are still changing fast!

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Mastering Escalation Management: Harnessing Tech in Modern Call Centers

NobelBiz

Brad Dashnaw, CEO – Shift Marketing Brad Dashnaw is the CEO of one of the top companies in the Digital Marketing space for Higher Education and Automotive Companies with over 4,000+ succesful clients. Big data and analytics offer valuable insights for proactive intervention and data-driven decision-making.