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KPIs for call centers: 8 critical metrics to track

Global Response

Example #3: Call center KPIs for automotive businesses. Finally, let’s take the example of a business within the automotive industry. That’s why it’s important to measure this as an average across all calls. Average abandonment rate.

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What is a call center?

Global Response

When they do, having warm, customer-obsessed call center associates is the perfect way to provide an exceptional customer experience and develop long-term brand loyalty and retention. Functions of a call center. Call centers can provide a variety of services and fulfill a variety of functions on your team.