CSM Magazine

JANUARY 2, 2024

In this article, we will explore how casinos can use data analytics to enhance high roller customer service and ultimately drive business success. Understanding how the casino measures up against industry standards allows for strategic adjustments and ensures the maintenance of a competitive edge in the high roller market.

Analytics 52

Analytics Entertainment Customer Service Benchmark 52

BlueOcean

JUNE 26, 2018

So, I go into an interview and talk much less about what’s required, and instead I explain what we do, where we’re at in the market, and what our vision is for the company. That’s true in hospitality, and I am sure it is true in the customer service industry overall. Related Articles. Everything else we can teach.

Customer Service 141

Customer Service industry standards Contact Center Average Handle Time 141

CSM Magazine

OCTOBER 19, 2023

As we delve into the intricacies of customer service in the travel sector, we’ll explore how Jayride are not just meeting but exceeding customer expectations, thereby setting new industry standards and enjoying the financial benefits that come with it. catering to the diverse needs of American travellers.

Transportation 52

Transportation Customer Experience industry standards Analytics 52

Lumoa

FEBRUARY 16, 2023

This article will explain what VoC is, how to use it, and tips on creating your own voice of customer template for your business. In This Article: What is Voice of Customer(VoC) and Why Is It Important? Keeping up with industry standards or new trends. You need to remain competitive in the market and make a profit.

Feedback 94

Feedback Best practices Analytics Surveys 94

Customer Service Life

AUGUST 22, 2019

This article was originally published on the FCR blog on July 2, 2019. Did you get a chance to read the article in the Wall Street Journal titled “The Dubious Management Fad Sweeping Corporate America?” For more reading on this, I often point to this article by Gartner as the authority on CES. I need to confess something.

Contact Center 106

Contact Center Metrics Surveys Coaching 106

NobelBiz

APRIL 18, 2023

In this article, we will explore proven strategies and techniques to help you unlock the full potential of your team and achieve stellar performance. Benchmarking Against Industry Standards Benchmarking against industry standards helps operations managers gauge their team’s performance relative to competitors.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

CSM Magazine

SEPTEMBER 9, 2019

With so many marketing automation platforms, we’ve gone down the road of thinking we are personalizing offerings and services, and actually lost that true, differentiating customer connection. They would use their insights on the customer’s industry and send over articles and information on trends and best practices.

Personalization 45

Personalization industry standards Customer centricity Coaching 45

Fonolo

JULY 5, 2023

A negative turn in customer opinion may not destroy your business, but it will almost certainly lead to lost revenue, market share, and reputation. Personal Experience Marketing and Advertising Word of Mouth and Social Cues 1. Marketing allows you to influence how non-customers perceive your company too.

Surveys 104

Surveys Brand ambassadors Sales Upselling 104

Quality Contact Solutions

JANUARY 21, 2022

For companies that want their customers to reach them via multiple channels, you would need to consider the aspects of training agents in different areas of compliance and specialty training and how to meet those industry standards when corresponding through chat and email. How To Select A Third Party Call Center Services Company.

Call Center 98

Call Center Contact Center Business Process Outsourcing outsourcing 98

ChurnZero

OCTOBER 22, 2020

But first, let’s address the elephant in the article by acknowledging that we’re a software company that is making a one-sided argument in favor of buying. This article will cover the reasons to give pause before undertaking the complex development of a Customer Success platform. .

CRM 59

CRM Customer retention Technology Best practices 59

CSM Magazine

FEBRUARY 21, 2022

SCORM has become the industry standard for e-learning and and there are plenty of tools to help you create your training content easily, such as Captivate, Articulate Storyline, Mochaberry, and more. Before we dive into the crux of this article, what is a SCORM authoring tool? What is a SCORM Authoring Tool? IMS Learning Tools.

industry standards 52

industry standards Surveys Feedback Customer Service 52

CSM Magazine

JUNE 22, 2023

Supporting Sales and Marketing Initiatives Datasets also play a vital role in supporting sales and marketing initiatives. The Role of Audience Data in Account-Based Marketing Audience data plays a crucial role in account-based marketing (ABM) strategies. Datasets commonly offer a valuable source of audience data.

Customer Service 52

Customer Service CRM Accountability Customer retention 52

Babelforce

APRIL 27, 2022

This article is a step-by-step guide on making a successful outbound call and enhancing interaction with your next prospect. Working with a clear outbound call strategy will help you outline your goals and set them in line with the overarching marketing plan. No wonder 54% of all consumers have higher customer service expectations.

Average Handle Time 52

Average Handle Time Scripts Outbound sales Call Center 52

Fonolo

OCTOBER 31, 2018

A number of articles tell us AI winter is already underway. Now, to be fair, that’s like calling a stock market top (you’ll always find someone doing it), and in the internet age you can find a bearish argument for any trend. Analysts and journalists want an easy story, so marketers and publicists say “AI”. Plus so Much More!

Call Center 105

Call Center Self service Technology industry standards 105

Spearline

AUGUST 25, 2020

We have been highly successful in helping our customers ensure their telecommunications networks connect them with their markets and support good business conversations. With so many businesses affected by COVID-19, our Spearline teams have been busy supporting our customers. We have been described as ahead of our time.

Telecommunications 52

Telecommunications industry standards Benchmark Enterprise 52

CrazyCall

JANUARY 11, 2019

Technology becomes cheaper and more accessible to market, automation takes over tedious tasks. In this article, I will focus on the most promising sales trends that can make or break your business next year. Use your content marketing, omnichannel message to provide top-notch e-commerce experience. The answer is to BE AUTHENTIC.

Sales 83

Sales Advertising Marketing Chatbots 83

Amity

JULY 13, 2016

Alex Bakula-Davis - Alex curates The Customer Success Newsletter which is a hand curated, free-range, artisanal, and all natural newsletter on top articles cover Customer Success. Gainsight - Take your Customer Success team to the next level by taking advantage of Gainsight's industry-standard best practices and thought leadership.

SaaS 81

SaaS Best practices industry standards Consulting 81

Callminer

AUGUST 1, 2017

Tyler Riddell is the Vice President of Marketing for eSUB with over 15 years of experience in Marketing, Product Management, Advertising, and Public Relations. He has a proven track record for successful go to market and corporate communication programs in multiple vertical tech markets. Tyler Riddell. Rachel Ivers.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

NobelBiz

MARCH 5, 2024

This article will be your ultimate guide on call center reporting, where we’ll take you through how Nobelbiz’s cutting-edge capabilities are redefining what it means to excel in customer service. The market offers a plethora of options, each with its own set of features and benefits.

Call Center 59

Call Center Contact Center Abandon rate Average Handle Time 59

JustCall

AUGUST 26, 2022

This article explains what CCaaS is and how this booming technology has put organizations in control of their customer service. It allows marketing and sales teams to quickly evaluate it for use in marketing campaigns and call handling. CCaaS solutions are changing the way business operations are perceived.

Contact Center 52

Contact Center Interactive Voice Response Contact center software Call Center 52

Kayako

SEPTEMBER 13, 2017

A recent study by Twilio and market research firm Vanson Bourne analyzed how consumers from seven different countries want to use tech to talk to businesses and brands in 2016. Display the three most recently published articles in a particular Help Center section. How can we meet the demands of our customers?

industry standards 55

industry standards Benchmark Personalization Accountability 55

Amity

AUGUST 17, 2017

But this article is going to focus on what you should do before you even walk through the door. Most companies have help centers, demo videos, and marketing collateral floating around on their website. Step 1: Research the Product and the Company. One of the most important steps is researching the product and the company.

Upselling 69

Upselling industry standards SaaS Accountability 69

Amity

AUGUST 17, 2017

But this article is going to focus on what you should do before you even walk through the door. Most companies have help centers, demo videos, and marketing collateral floating around on their website. Step 1: Research the Product and the Company. One of the most important steps is researching the product and the company.

Upselling 61

Upselling industry standards SaaS Accountability 61

Amity

JULY 13, 2016

Alex Bakula-Davis - Alex curates The Customer Success Newsletter which is a hand curated, free-range, artisanal, and all natural newsletter on top articles cover Customer Success. Gainsight - Take your Customer Success team to the next level by taking advantage of Gainsight's industry-standard best practices and thought leadership.

SaaS 48

SaaS Best practices industry standards Consulting 48

Amity

JULY 13, 2016

Alex Bakula-Davis - Alex curates The Customer Success Newsletter which is a hand curated, free-range, artisanal, and all natural newsletter on top articles cover Customer Success. Gainsight - Take your Customer Success team to the next level by taking advantage of Gainsight's industry-standard best practices and thought leadership.

SaaS 48

SaaS Best practices industry standards Consulting 48

Amity

JULY 13, 2016

Alex Bakula-Davis - Alex curates The Customer Success Newsletter which is a hand curated, free-range, artisanal, and all natural newsletter on top articles cover Customer Success. Gainsight - Take your Customer Success team to the next level by taking advantage of Gainsight's industry-standard best practices and thought leadership.

SaaS 48

SaaS Best practices industry standards Consulting 48

Amity

JULY 13, 2016

Alex Bakula-Davis - Alex curates The Customer Success Newsletter which is a hand curated, free-range, artisanal, and all natural newsletter on top articles cover Customer Success. Gainsight - Take your Customer Success team to the next level by taking advantage of Gainsight's industry-standard best practices and thought leadership.

SaaS 48

SaaS Best practices industry standards Consulting 48

NobelBiz

FEBRUARY 21, 2023

We talk all about KPIs, and how to properly identify and analyze them in our article “ 10 essential KPIs for measuring contact center performance “ 3. When data is inaccurate or inconsistent, it can be difficult to benchmark performance against industry standards or compare performance across different teams or departments.

Best practices 52

Best practices Analytics Contact Center Coaching 52

Comm100

OCTOBER 30, 2020

Comm100 offers iron-clad security and compliance, more than the industry standard (including for highly regulated sectors), so your customers’ sensitive information and business operations always remain safe. LivePerson provides enterprise-grade security and compliance so it’s suitable for highly regulated industries.

Chatbots 59

Chatbots Technology CRM industry standards 59

Comm100

JANUARY 29, 2021

Comm100 offers iron-clad security and compliance, more than the industry standard (including for highly regulated sectors), so your customers’ sensitive information and business operations always remain safe. LivePerson provides enterprise-grade security and compliance so it’s suitable for highly regulated industries.

Chatbots 52

Chatbots Technology CRM industry standards 52

Global Response

MARCH 1, 2022

In this article, we’ll walk you through: the importance of KPIs for call centers 8 critical call center KPIs advanced call center KPIs for organizations who are ready to take things to the next level how to decide which KPIs to track. Finally, let’s take the example of a business within the automotive industry.

Call Center 62

Call Center Metrics Average Handle Time Abandon rate 62

aircall

JUNE 9, 2021

Multiple studies, articles, and experts highlight the importance of delivering excellent customer service. In this article, we’ll go through everything you need to know to select the best multichannel mix for your customers’ needs, including: 1. We offer the most advanced and holistic calling software in the market.

Customer Service 62

Customer Service Multichannel Self service Customer Support 62

BlueOcean

MARCH 30, 2018

What are the table stakes, the trends, the market research, the vocabulary? If sourcing isn’t an expert in the industry before they go to RFP and the contract isn’t clear as a result, there will definitely be issues that come up later. Cultural Alignment. This post was originally posted on April 18th, 2017.

outsourcing 73

outsourcing Contact Center Journey mapping Telecommunications 73

Totango

JANUARY 10, 2024

From there, Beswada explained that the insights are grouped into relevant segments and then aggregated into dashboards accessible across the organization to marketing, product, operations, and sales. Partners [product, sales, and marketing] are active participants in building those retention strategies.

Sales 93

Sales industry standards Benchmark Healthcare 93

AWS Machine Learning

MAY 21, 2024

The core work of developing a news story revolves around researching, writing, and editing the article. However, when the article is complete, supporting information and metadata must be defined, such as an article summary, categories, tags, and related articles.

Advertising 114

Advertising APIs Engineering industry standards 114

Lumoa

JANUARY 31, 2023

In This Article: Why do you need Customer Experience Management? In the end, customer experience depends on the work of all departments: from customer service and customer success teams to marketing, product, and HR. At the same time, it’s also an industry-standard metric, which means you could benchmark the results.

Customer Experience 176

Customer Experience Customer centricity Metrics Feedback 176

SmartKarrot

FEBRUARY 15, 2022

In this article, we have curated a list of the top 30 customer service experts you should start following to learn more and gain better insights into the industry. He is an expert in customer-centric business strategies and helps firms generate fresh, actionable insights, most of which have already become industry standards.

Customer Service 10

Customer Service Customer centricity Consulting Consulting 10