Nicereply

NOVEMBER 21, 2022

Considering that the SaaS industry is a competitive one, customer retention is crucial. That’s why in this article, we are going to focus on showing you how to retain your customers with the help of a few effective tools and solutions. Why is Customer Retention Critical for SaaS? What is Customer Retention? How to Calculate CRR?

Customer retention 98

Customer retention SaaS Upselling Analytics 98

Nicereply

JUNE 17, 2021

As a B2B SaaS company that works with organizations to provide employee programming, recognition incentives, and rewards, our Customer Success team fields a range of inquiries. People at Cooleaf wanted to find a tool that enabled them to maintain high-level of customer satisfaction & gather valuable customer feedback.

Feedback 105

Feedback SaaS B2B Education 105

ChurnZero

MARCH 28, 2023

Early-stage SaaS businesses tend to put most of their focus on acquiring net new customers. However, you should also have a feedback loop to identify when and if those engagements fall short of expectations. Product feedback or feature requests. This is most obvious among SaaS companies that offer tiered pricing and services.

SaaS 52

SaaS Chief Customer Officer Surveys Feedback 52

CSM Magazine

MARCH 31, 2023

That’s why many customer-centric companies are turning to automation, using SaaS (Software as a Service) tools and processes to give their customer service teams a leg up. In this article, we’ll closely examine the benefits of customer service workflow automation and how SaaS tools can help make it happen.

SaaS 52

SaaS Customer Service Coaching CRM 52

Totango

DECEMBER 29, 2021

A customer-centric product roadmap meets the needs of today’s digital-driven SaaS market. Today’s SaaS customer makes purchasing decisions based on their digital experience of your brand. In the process, we’ll show you how technology can help you design a product roadmap geared toward your customers’ needs.

Customer centricity 98

Customer centricity SaaS Upselling Metrics 98

Totango

JULY 31, 2020

For SaaS companies especially, the speed and ease with which your customers can progress through new user onboarding will act as the first indicators of how smooth their use of your product will be going forward. How SaaS Enterprises Can Streamline New User Onboarding. Proactively Optimizing SaaS Onboarding.

SaaS 127

SaaS Healthcare Customer retention Enterprise 127

Nicereply

OCTOBER 9, 2023

Customer success metrics are essential to the growth of every SaaS company. When it comes to your SaaS business, you need to be measuring and evaluating your customer success. In the SaaS industry, this usually concentrates on the digital user experience, such as offering the best business phone service or service desk management.

SaaS 52

SaaS Metrics Customer retention Surveys 52

Totango

OCTOBER 7, 2021

Knowing how to get customer feedback can be tricky. First, there is the challenge of getting customers to share feedback. Even when you collect customer feedback, it may be gathered through different channels, stored in different data silos, and never coordinated and analyzed in an organized and actionable way.

Feedback 102

Feedback Benchmark Surveys Analytics 102

Education Services Group

AUGUST 25, 2023

So, to close this most languid of months, a month during which we vacation to become reacquainted with and to reintroduce ourselves to our families, I thought I’d focus my monthly article on a very serious meme that’s captured the flighty attention of TikTokers everywhere. The post Is the SaaS business equivalent to “girl math”?

SaaS 52

SaaS Sales Journey mapping Feedback 52

ShepHyken

AUGUST 18, 2023

This week, we feature an article by Koichumanov Erkinbek, Product Marketing Manager at Intelogos , an employee well-being and AI performance management platform. In this article, we will explore the transformative potential of AI in customer service and the importance of ensuring employee well-being in the process.

Customer Service 156

Customer Service Employee engagement Chatbots Morale 156

ShepHyken

AUGUST 27, 2021

This week we feature an article by Jafar Sadhik, a digital marketer in the fields of SaaS tools, data management, and finance management. Seeking feedback from the customers helps a company to segregate the experience on these phases. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Customer Experience 382

Customer Experience Technical Support Finance Customer advocacy 382

Lumoa

APRIL 17, 2018

We have been talking a lot about how important it is to take actions on customer feedback. Customer feedback is the essential unlimited source for development and inspiration for the whole company. Customer feedback in marketing automation Do you have resources to communicate directly with your customers in a personally?

Feedback 118

Feedback Healthcare SaaS Coaching 118

JustCall

OCTOBER 6, 2022

?SaaS companies are in a race for growth. That’s why we see many SaaS businesses starting their business with just the right features: enough to make the product useful, but not too much – so they don’t scare away early adopters. Every company wants a great customer experience SaaS. Take Product feedback.

SaaS 52

SaaS Customer Support Enterprise Analytics 52

JivoChat

NOVEMBER 22, 2021

Do you have a Software as Service (Saas) company and haven’t developed any marketing strategies yet? SaaS content marketing is an important part of conquering visibility and showing the importance of your service. . The importance of SaaS Content Marketing? 10 Saas Content Marketing strategies to implement.

SaaS 52

SaaS Marketing B2B Metrics 52

Totango

OCTOBER 7, 2021

Knowing how to get customer feedback can be tricky. First, there is the challenge of getting customers to share feedback. Even when you collect customer feedback, it may be gathered through different channels, stored in different data silos, and never coordinated and analyzed in an organized and actionable way.

Feedback 71

Feedback Benchmark Surveys Analytics 71

ChurnZero

NOVEMBER 18, 2021

In this article, I share my mantra for learning that guides my work, as well as how to ensure your education program engages students and drives lasting change. That’s why customer education is absolutely essential to preventing churn in SaaS businesses. How Software Competence Creates Customer Confidence.

Education 98

Education SaaS Real estate Self service 98

ShepHyken

MARCH 5, 2021

This week we feature an article from Deb Mukherjee , a SaaS marketer with DelightChat. Since you have the customer’s email, you can have a 1:1 conversation with them, thus enabling you to receive first-hand feedback. Deb Mukherjee is a SaaS marketer with 5+ years of working with companies across the globe.

Customer Experience 224

Customer Experience SaaS Sales Marketing 224

Amity

AUGUST 20, 2017

Software as a Service or SaaS is a different beast compared to other technology products or services. In addition, SaaS customers are pretty well-informed and are usually technology experts as well. More often than not, SaaS providers take advantage of the internet to make people aware of what their offerings are.

SaaS 63

SaaS Sales Enterprise Feedback 63

ShepHyken

NOVEMBER 25, 2022

This week, we feature an article by Deniz Kuran, Head of Marketing at Idiomatic , an organization that helps companies understand their customers by translating customer feedback into actionable data. She has 10+ years of B2B & B2C marketing experience in various sectors such as SaaS, e-commerce, education, and consumer goods.

Customer Service 192

Customer Service B2C B2B SaaS 192

Totango

FEBRUARY 11, 2022

Delivering a satisfying B2B customer experience is key to staying competitive in today’s SaaS market. Finally, we’ll show you how to ensure the success of your strategy by incorporating customer feedback into your upgrades. Collect Customer Feedback from Your Community. Inform Customers How You Use Their Feedback.

B2B 108

B2B Customer Experience B2C SaaS 108

Amity

AUGUST 20, 2017

Software as a Service or SaaS is a different beast compared to other technology products or services. In addition, SaaS customers are pretty well-informed and are usually technology experts as well. More often than not, SaaS providers take advantage of the internet to make people aware of what their offerings are.

SaaS 51

SaaS Sales Enterprise Feedback 51

AskNicely

FEBRUARY 21, 2018

In fact, you might have seen articles and thought leadership blurbs pop up all over the place in regards to how the GDPR will impact how organizations will be able to gather and use customer data in the European Union (EU). Customer Feedback in the Age of the GDPR. Transparency. All customer data must be accurate and up to date.

Feedback 60

Feedback Banking SaaS Education 60

Totango

NOVEMBER 8, 2023

Pendo and Mixpanel, two leading solutions in the enterprise software market, give SaaS companies the power to track and analyze product usage across their customer base—creating a rich set of data and insights key to designing, iterating, and improving the customer experience. What is Pendo?

Enterprise 92

Enterprise Finance SaaS Analytics 92

delighted

DECEMBER 3, 2021

In this article, we’ll learn more about survey automation, why it’s so important for customer experience success, and how you can implement automation in your CX program today. Automating surveying ensures consistent, reliable customer feedback, and avoids the need to retrain staff as team members change over time. Not to worry!

Surveys 97

Surveys APIs SaaS Engineering 97

Totango

JANUARY 22, 2024

This is the moment for CS to rise to the occasion by focusing on securing retention and driving expansion, continuously working with customer results in mind, using adoption and feedback to drive advocacy, and embracing integration across the enterprise.

Enterprise 95

Enterprise SaaS Engineering Technical Support 95

Totango

AUGUST 16, 2022

Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn. Customer Feedback: Qualroo. Customer Retention Software Cuts Down Client Churn.

Customer retention 100

Customer retention Upselling CRM SaaS 100

AskNicely

SEPTEMBER 26, 2015

We interviewed directors of SaaS startups to get their insights. First off it’s worth reiterating what was said in the recent board relations article. Make it clear that you’ll get their feedback and make a decision; or refer the decision to the Chairman if it’s mission critical.

SaaS 68

SaaS Benchmark Metrics Accountability 68

Totango

MARCH 4, 2022

In this article, we’ll take a look at the relationship between these two important ingredients for a successful SaaS business model. Finally, we’ll explore what B2B customer service and customer success have in common and why you need them to work together to achieve winning SaaS business results. What is B2B Customer Service?

B2B 92

B2B Customer Service Interactive Voice Response B2C 92

ChurnZero

JANUARY 18, 2023

This is a guest article by Swati Garg , founder and CEO, Melo Associates , and Lindsay Lynch , senior recruitment consultant, Melo Associates , a recruitment firm focused on Customer Success hiring for SaaS and tech companies nationwide. Recognition programs help build a credible employer brand and increase employee retention.

Consulting 98

Consulting Consulting SaaS Feedback 98

Lumoa

FEBRUARY 14, 2024

Multiple CX software as a service (SaaS) solutions like Lumoa are available, which automate many CX tasks, offer a granular perspective for in-depth analysis, and streamline upgrading your CX strategy. If used correctly, CX SaaS can help make customers feel like they are receiving special treatment.

Customer Experience 83

Customer Experience Chatbots Analytics SaaS 83

AskNicely

SEPTEMBER 26, 2015

We interviewed directors of SaaS startups to get their insights. First off it’s worth reiterating what was said in the recent board relations article. Make it clear that you’ll get their feedback and make a decision; or refer the decision to the Chairman if it’s mission critical.

SaaS 60

SaaS Benchmark Metrics Accountability 60

ShepHyken

SEPTEMBER 24, 2021

This week we feature an article by Noa Danon, co-founder and CEO of EverAfter, a company that helps build lasting relationships with customers and partners using data and content. SaaS has changed the traditional sales rules. With SaaS, purchases are mainly cloud-based with major demand. Use Customer Success as a carrot.

SaaS 380

SaaS Sales Customer Experience Upselling 380

Totango

SEPTEMBER 13, 2022

Having a playbook in place can help you deliver better results for your SaaS customers and yield higher satisfaction, retention, and revenue for your business. What Are The Benefits Of Having A Customer Success Playbook in SaaS? The benefits of customer success playbooks for SaaS providers are numerous.

SaaS 87

SaaS Upselling Best practices Customer retention 87

CSM Magazine

JANUARY 24, 2023

In this article, Palak Dalal Bhatia, CEO and Founder of IrisAgent, explains how AI-powered automated tagging can provide a reliable source of customer feedback for Product Managers. These approaches thus often fail to capture the full spectrum of feedback and do not deliver real-time, reliable, and actionable insights.

Management 52

Management Engineering Feedback Customer centricity 52

Totango

JUNE 3, 2022

Link to helpful articles, FAQs, or videos]. Two of the biggest tasks for customer success managers is keeping customers engaged and generating feedback to ensure they are satisfied. Feedback Request Email Template. Customer feedback can help you improve your product and enhance customer satisfaction. Customer check-ins.

Feedback 110

Feedback SaaS Surveys Accountability 110

ChurnZero

DECEMBER 29, 2020

This article is a roundup of the not-so-obvious phrases you should avoid saying to a customer no matter how well-intentioned or deserved. In this article, we question the “Q” in QBR and if Customer Success teams are blindly following a best practice that may no longer be relevant to their customers’ success. Customer Success vs. Sales.

SaaS 98

SaaS Chief Customer Officer Upselling Metrics 98

ChurnZero

JANUARY 6, 2022

Customer Success represents a large source of revenue-generation for SaaS businesses. In this article, we cover how profit centers and cost centers differ, as well as how Customer Success teams can position themselves to be viewed as a profitable function by: Emphasizing their value with the right metrics. Customer Feedback.

Metrics 98

Metrics Journey mapping SaaS Sales 98