ShepHyken
JUNE 1, 2022
All of this leads to a conversation I had with my friend Tony Cheevers of Researchscape , who posted an article about Devora Rogers’s take on brand narcissism. Feedback is a gift. The answers to these questions are why you want feedback.
ShepHyken
JANUARY 30, 2019
It may be one of the best feedback questions I’ve ever heard. Let’s start with the one that prompted me to write this article: the next time you call us, would you want the same person to take care of you? The post The Best Feedback Question appeared first on Shep Hyken. Customer Service Strategies customer feedback customer surveys simplicity“Please stay on the line to answer a short, one-question survey at the end of this call.”.
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ShepHyken
JUNE 7, 2021
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Here, he shares an article focused on culture.
ShepHyken
NOVEMBER 5, 2021
He shares the challenges and limitations of using surveys to gather feedback about customer experience. Not only are they essential for businesses to improve, but they provide an outlet for customers to share meaningful brand feedback. . Is the feedback really real? .
ShepHyken
OCTOBER 18, 2021
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article looks at three ways COVID-190 changed CX, as the title suggests, forever.
ShepHyken
JANUARY 10, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Here is an interesting article from the New York Times about the state of customer service.
ShepHyken
MAY 10, 2021
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The post 5 Top Customer Service Articles of the Week 5-10-2021 appeared first on Shep Hyken.
Lumoa
FEBRUARY 28, 2023
No matter what industry you’re in, your customers are eager and encouraged to share their feedback: the good, the bad, and the ugly. You’ll be richly rewarded: 78% of customers have a more favorable view of brands that ask for feedback. Blog Customer Experience Customer Feedback
ShepHyken
NOVEMBER 13, 2020
This week we feature an article from Su Kaygun Sayran , a content writer for JotForm. He writes about what specifically makes feedback effective in helping you improve your customer service. But at the end of the day, it’s the feedback that makes or breaks a company.
ShepHyken
SEPTEMBER 18, 2020
This week we feature an article by Elliott Sprecher, a marketing communications manager at JotForm. He writes about visualizing customer feedback in order to motivate your business to succeed. Of course, it’s important to take into account the kind of feedback you’re asking for.
ShepHyken
JANUARY 22, 2021
This week we feature an article from Tanya Bansal , Marketing Executive at Ameyo. This kind of regular feedback helps the agents better their performance and deliver unremitting services. F or more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.
Lumoa
MARCH 9, 2023
Customer feedback is a direct line to how your consumer base feels about your business and its products. How customers react to your products and services is vital data, but it’s only accessible if you put together a sound customer feedback strategy to obtain it.
ShepHyken
SEPTEMBER 16, 2022
This week, we feature an article by Sheila Bugal, Head of Marketing at Caplena , a market-leading text analysis tool. Businesses who want to use NLP to process customer feedback will find that this type of A.I. When it comes to processing feedback, categorization is king.
ShepHyken
NOVEMBER 8, 2021
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This is an excellent article that deserves your attention.
ShepHyken
JULY 26, 2021
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Reading surveys and feedback from our customers tells you if you’re doing a good job.
ShepHyken
SEPTEMBER 5, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The article quotes a survey that claimed 64% of consumers would switch.
ShepHyken
FEBRUARY 8, 2019
This week we feature an article by Christa Heibel who writes about how important employee feedback is to a successful customer service experience and high CSAT ratings. – Shep Hyken. That element is employee feedback. Employee Feedback – Pure Gold! Your frontline employees are typically on the receiving end of complaints, comments, and customer feedback. When you ask your employees for feedback, it makes them feel empowered and valuable.
ShepHyken
JANUARY 11, 2019
This week we feature an article by Agi Marx who shares 3 ways to close the customer feedback loop to prevent churn and increase revenue. – Shep Hyken. What is the customer feedback loop? Customer feedback loop is the practice of responding to customers meaningfully when they leave feedback. But not all feedback is customer complaints. Customers also leave feedback when they have a particularly memorable experience.
ShepHyken
JUNE 17, 2019
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. How to Turn Positive Feedback into Positive Results by Ashley Scrace Wendel. Freshdesk) What we almost never hear about is what to do about positive feedback. Well, the same focus should be on positive feedback you receive. That said, along comes this article from CallMiner.
ShepHyken
MAY 8, 2020
This week we feature an article by Jay Baer , founder of Convince & Convert. He shares insight on gaining and interpreting customer feedback. Customer feedback is a gift. And too often we use stories, which began as customer feedback, to shape our company operations.
ShepHyken
SEPTEMBER 7, 2020
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: The title of this article caught my attention. This article set’s up the premise and offers up ideas such as making processes more customer-centric, using technology and more. Four Experts, One Question: How Do You Give Constructive Feedback That Is Actually Constructive?
ShepHyken
DECEMBER 27, 2021
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article has a few other ideas worth considering.
ShepHyken
DECEMBER 28, 2020
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Here is a fascinating article about loyalty and the customer experience.
ShepHyken
MARCH 21, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. And even though the article is focused on retail, this concept can work in almost any industry.
ShepHyken
JANUARY 17, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. You need to read this article now!
GetFeedback
FEBRUARY 4, 2021
Three ways to prove the return on investment of your ecommerce feedback program. Articles
GetFeedback
APRIL 23, 2021
Best practices for collecting and responding to both positive and negative customer feedback. Articles
ShepHyken
JANUARY 15, 2023
Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Another angle is to be proactive about finding the problem, which means you’re reaching out to a customer for feedback and commentary before they make the complaint. Here are my top five picks from last week. 10 Ways to Boost Customer Satisfaction by G. Tomas M.
ShepHyken
MARCH 18, 2019
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article shares wisdom on the importance of an omnichannel strategy. This article has plenty of information, stats and facts to get you thinking. It’s one thing to implement the survey to get feedback. It’s another to properly use that feedback.
ShepHyken
OCTOBER 15, 2018
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. . In this article he covers different personalities, and why (or why not) they will talk about their experiences with you and your organization. When customers won’t comment: How to encourage customer feedback by Georgina Nelson. So, how do you get feedback?
PeopleMetrics
AUGUST 22, 2022
They expect that if they take the time to provide personal feedback, the company should take the time to provide personal follow-up. In this article, we’ll answer common questions businesses have about closed-loop feedback and how it can facilitate a better customer experience.
ShepHyken
FEBRUARY 16, 2020
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too.
ShepHyken
JULY 6, 2020
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Even though this article focuses on customer service in healthcare, the author, Steven Van Belleghem is a true genius in the service and experience space, so I get excited when I read his content. The Ultimate Guide to Customer Feedback by Anita Toth.
ShepHyken
DECEMBER 17, 2018
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Well, they were right, and this article from Samantha Paxan of the Forbes Council Council explains why. More channels for customers to connect, voice messaging becomes more popular with services like WhatsApp, the maturity of chatbots and more are covered in this article.
Customercount
SEPTEMBER 6, 2020
The second article in our miniseries based on the work of Anita Toth looks at customer feedback management and data types in particular medium and deep data collection techniques. The post Customer Feedback Management & Data Types 2 appeared first on CustomerCount.
Nicereply
DECEMBER 21, 2021
Maximize the value of using Nicereply day-to-day and learn how to manage customer feedback! If you work as a Customer Support Manager, working with feedback is a huge part of your to-do list. Let’s look at the best practices of how to manage customer feedback.
ShepHyken
MAY 6, 2019
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Team Support) Feedback matters in the customer-centric era of business we work in. Whether it’s a customer telling your CEO that an agent did a great job or giving them a “negative” face after a chat session, there are many ways companies can receive feedback about their business.
ShepHyken
JUNE 3, 2019
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. ProProfs) Read this article to learn the 10 steps that are a must in your customer success plan for ensuring greater customer success stories in your business. So, the right types of questions can go a long way in getting your customers to share their feedback.
ShepHyken
JUNE 10, 2019
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. CallMiner) In this article, you’ll find expert tips on effective VoC survey design, as well as suggestions for effective questions that dig deeper and provide measurable, actionable insights that can inform your marketing and customer service initiatives.
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